Return to Domconfig_Contact_Info.tex CVS log

Up to [LON-CAPA] / loncom / html / adm / help / tex

Annotation of loncom/html/adm/help/tex/Domconfig_Contact_Info.tex, revision 1.2

1.2     ! raeburn     1: \label{Domconfig_Contact_Info}
1.1       raeburn     2: LON-CAPA will send automatic e-mail to administrators/support staff
                      3: under certain circumstances. The contact information data table can
                      4: be used to provide e-mail addresses for receipt of these e-mails and
                      5: to configure which types of e-mail should be sent to each address.
                      6: 
                      7: The types of e-mail are: 
                      8: 
                      9: \begin{itemize}
                     10: \item Error reports - whenever a server encounters a 500 error (Internal
                     11: Server Error), Apache will handle that event by displaying an error
                     12: report form which the affected user can complete and submit. The submission,
                     13: which contains session information besides any information provided
                     14: by the user, will be sent as an e-mail.
                     15: \item Package update alerts - the CHECKRPMS script run every other day will
                     16: generate e-mail if it detects that package updates are needed. 
                     17: \item Helpdesk requests - clicking the Help link displayed at the right
                     18: side of the inline navigation bar at the top of a LON-CAPA page (unless
                     19: the Remote Control is active) will display a Help Menu which includes
                     20: an \char`\"{}Ask helpdesk\char`\"{} link. The \char`\"{}Ask helpdesk\char`\"{}
                     21: link provides access to a web form which a user will complete and
                     22: submit to request LON-CAPA support. The submission, which contains
                     23: information about the user's browser, besides information provided
                     24: by the user, will be sent as an e-mail.
                     25: \end{itemize}
                     26: Definition of the default Admin email address and the default Support
                     27: E-mail address saved from the {}``Contact Information'' screen supercede
                     28: any definitions made when ./UPDATE is run to update to a new version
                     29: of LON-CAPA. Addresses entered the first time ./UPDATE was run on
                     30: the primary library server for the domain (i.e., when LON-CAPA was
                     31: first installed) will continue to apply until the first \char`\"{}Save\char`\"{}
                     32: of the Contact Information settings has occurred in the domain.