--- loncom/html/adm/help/tex/Bugzilla.tex 2003/09/03 20:42:32 1.1
+++ loncom/html/adm/help/tex/Bugzilla.tex 2013/07/14 12:18:11 1.11
@@ -1,35 +1,42 @@
-\label{Bugzilla}
-LON-CAPA uses "Bugzilla" (http://www.bugzilla.org/) to report and track bugs
-and enhancements. To use Bugzilla, you will need to have an account with
-Bugzilla. You can create an account at http://bugs.lon-capa.org and then
-select \textbf{Open a New Account}. To report a bug or request an enhancement, do
-the following:
-
-\begin{enumerate}
-
- Open the web page http://bugs.lon-capa.org
-2. Select enter a new bug report.
-3. Select the product (LON-CAPA) on which to enter a bug.
-4. At the login screen, enter your email address and password.
-5. Click Login.
-6. Select the version of LON-CAPA, the LON-CAPA component the bug is in, the platform
-your using, and the operating system your using from the pull down menu.
-7. Enter a summary in the summary text box.
-8. Enter a description in the description text box.
-9. Click Commit.
-
-\end{enumerate}
-
-LON-CAPA is open-source software where everyone is free to contribute to the
-development. If you think of an enhancement request, or find a bug in the system,
-please report it. All reported bugs and enhancement requests posted on Bugzilla
-will be examined by the core LON-CAPA team. Having the request in Bugzilla
-makes it much easier to keep track of bugs and enhancement requests, making it
-less likely such things will get lost or be forgetten as requests not in
-Bugzilla frequently are.
-
-Bugzilla also supports conversation about requests, and some workflow and
-accountability features. You'll be able to see how the developers respond to
-the bug, who is currently responsible for it, and what the developer's intention
-is.
-
+\label{Bugzilla}
+\index{bugs}\index{Bugzilla}\index{suggestions}
+We Welcome Your Ideas and Contributions...
+
+LON-CAPA is open-source software where everyone is free to contribute to the
+development. If you think of an enhancement, or find a bug in the system,
+please report it. LON-CAPA uses Bugzilla (\texttt{http://www.bugzilla.org/})
+to report and track bugs and enhancement requests. All reported bugs and enhancement
+requests posted on Bugzilla are examined by the core LON-CAPA team. Having the
+request in Bugzilla helps keep track of both bugs and requests, and is the preferred
+method of reporting bugs and requesting enhancements. You'll be able to see how the developers respond to
+the bug, which developer is currently responsible for it, and what the developer's intention
+is.
+
+You must have an account to use Bugzilla. You can create an account at\\
+\texttt{http://bugs.lon-capa.org} by clicking on the link \textbf{Open a New Bugzilla Account}.
+Once you have an open account, please search existing cases for related content before
+submitting a new case. Selecting ``LON-CAPA" and ``LON-CAPA Redesign" in the ``Product" category
+is a good idea for searching. Hold the
+Cntrl key while cliking multiple items. The ``Component", ``Version", and ``Target" can be left
+undesignated. If you find a related bug, you can add comments instead of reporting a new bug. If
+you find a bug that you are interested in following, you can add your e-mail to the ``Add cc:" box
+and click ``Commit".
+
+You can report a bug or request an enhancement by:
+
+\begin{enumerate}
+
+\item Open the web page \texttt{http://bugs.lon-capa.org}
+\item Click on the \textbf{Enter a new bug report} link.
+\item Select the (LON-CAPA) product link.
+\item At the login screen, enter your email address and password.
+\item Click the {[}Login{]} button.
+\item Select the LON-CAPA Version, Component, Platform and Operating System (as much as known).
+\item Enter a summary in the ``Summary" text box.
+\item Enter a description in the ``Description" text box.
+\item Click the {[}Commit{]} button.
+
+\end{enumerate}
+
+A developer will follow up with you.
+