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Annotation of loncom/html/adm/help/tex/Domain_Configuration_Contact_Info.tex, revision 1.1

1.1     ! raeburn     1: \label{Domain_Configuration_Contact_Info}
        !             2: LON-CAPA will send automatic e-mail to administrators/support staff
        !             3: under certain circumstances. The contact information data table can
        !             4: be used to provide e-mail addresses for receipt of these e-mails and
        !             5: to configure which types of e-mail should be sent to each address.
        !             6: 
        !             7: The types of e-mail are: 
        !             8: 
        !             9: \begin{itemize}
        !            10: \item Error reports - whenever a server encounters a 500 error (Internal
        !            11: Server Error), Apache will handle that event by displaying an error
        !            12: report form which the affected user can complete and submit. The submission,
        !            13: which contains session information besides any information provided
        !            14: by the user, will be sent as an e-mail.
        !            15: \item Package update alerts - the CHECKRPMS script run every other day will
        !            16: generate e-mail if it detects that package updates are needed. 
        !            17: \item Helpdesk requests - clicking the Help link displayed at the right
        !            18: side of the inline navigation bar at the top of a LON-CAPA page (unless
        !            19: the Remote Control is active) will display a Help Menu which includes
        !            20: an \char`\"{}Ask helpdesk\char`\"{} link. The \char`\"{}Ask helpdesk\char`\"{}
        !            21: link provides access to a web form which a user will complete and
        !            22: submit to request LON-CAPA support. The submission, which contains
        !            23: information about the user's browser, besides information provided
        !            24: by the user, will be sent as an e-mail.
        !            25: \end{itemize}
        !            26: Definition of the default Admin email address and the default Support
        !            27: E-mail address saved from the {}``Contact Information'' screen supercede
        !            28: any definitions made when ./UPDATE is run to update to a new version
        !            29: of LON-CAPA. Addresses entered the first time ./UPDATE was run on
        !            30: the primary library server for the domain (i.e., when LON-CAPA was
        !            31: first installed) will continue to apply until the first \char`\"{}Save\char`\"{}
        !            32: of the Contact Information settings has occurred in the domain.