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Annotation of loncom/html/adm/help/tex/Domain_Configuration_Contact_Info.tex, revision 1.3

1.1       raeburn     1: \label{Domain_Configuration_Contact_Info}
                      2: LON-CAPA will send automatic e-mail to administrators/support staff
                      3: under certain circumstances. The contact information data table can
                      4: be used to provide e-mail addresses for receipt of these e-mails and
                      5: to configure which types of e-mail should be sent to each address.
                      6: 
                      7: The types of e-mail are: 
                      8: 
                      9: \begin{itemize}
                     10: \item Error reports - whenever a server encounters a 500 error (Internal
                     11: Server Error), Apache will handle that event by displaying an error
                     12: report form which the affected user can complete and submit. The submission,
                     13: which contains session information besides any information provided
                     14: by the user, will be sent as an e-mail.
                     15: \item Package update alerts - the CHECKRPMS script run every other day will
                     16: generate e-mail if it detects that package updates are needed. 
                     17: \item Helpdesk requests - clicking the Help link displayed at the right
                     18: side of the inline navigation bar at the top of a LON-CAPA page (unless
                     19: the Remote Control is active) will display a Help Menu which includes
                     20: an \char`\"{}Ask helpdesk\char`\"{} link. The \char`\"{}Ask helpdesk\char`\"{}
                     21: link provides access to a web form which a user will complete and
                     22: submit to request LON-CAPA support. The submission, which contains
                     23: information about the user's browser, besides information provided
                     24: by the user, will be sent as an e-mail.
1.3     ! raeburn    25: \item Module integrity alerts and new LON-CAPA releases - a nightly process
        !            26: compares checksums for LON-CAPA modules installed for your current release
        !            27: with the expected values for that release retrieved from one of the Academic 
        !            28: Consortium servers (if your server is part of the LON-CAPA network).
        !            29: An alert is sent if checksums or versions don't match, or if a new LON-CAPA
        !            30: version has been announced.
        !            31: \item Alerts for users sharing the same student/employee ID - a script is
        !            32: run every other night to check for use of the same student/employee ID by
        !            33: multiple users in your domain. In LON-CAPA, a username must be unique, 
        !            34: and it is also recommended that student/employee IDs are unique.
1.1       raeburn    35: \end{itemize}
1.2       bisitz     36: Definition of the default Admin e-mail address and the default Support
                     37: e-mail address saved from the {}``Contact Information'' screen supercede
1.1       raeburn    38: any definitions made when ./UPDATE is run to update to a new version
                     39: of LON-CAPA. Addresses entered the first time ./UPDATE was run on
                     40: the primary library server for the domain (i.e., when LON-CAPA was
                     41: first installed) will continue to apply until the first \char`\"{}Save\char`\"{}
1.3     ! raeburn    42: of the Contact Information settings has occurred in the domain.
        !            43: 
        !            44: Two additional settings allow you to indicate whether error reports should be
        !            45: sent to the LON-CAPA developers at Michigan State University (as well as to the 
        !            46: recipients selected in your domain), and the same for an e-mail reporting a
        !            47: completed upgrade to a new LON-CAPA version. The default is to send both types of 
        !            48: e-mail to the developers.