Annotation of loncom/html/adm/help/tex/Domain_Configuration_Contact_Info.tex, revision 1.4
1.1 raeburn 1: \label{Domain_Configuration_Contact_Info}
2: LON-CAPA will send automatic e-mail to administrators/support staff
3: under certain circumstances. The contact information data table can
4: be used to provide e-mail addresses for receipt of these e-mails and
5: to configure which types of e-mail should be sent to each address.
6:
7: The types of e-mail are:
8:
9: \begin{itemize}
10: \item Error reports - whenever a server encounters a 500 error (Internal
11: Server Error), Apache will handle that event by displaying an error
12: report form which the affected user can complete and submit. The submission,
13: which contains session information besides any information provided
14: by the user, will be sent as an e-mail.
15: \item Package update alerts - the CHECKRPMS script run every other day will
16: generate e-mail if it detects that package updates are needed.
17: \item Helpdesk requests - clicking the Help link displayed at the right
18: side of the inline navigation bar at the top of a LON-CAPA page (unless
19: the Remote Control is active) will display a Help Menu which includes
1.4 ! raeburn 20: an {}``Ask helpdesk'' link. The ``Ask helpdesk''
1.1 raeburn 21: link provides access to a web form which a user will complete and
22: submit to request LON-CAPA support. The submission, which contains
23: information about the user's browser, besides information provided
24: by the user, will be sent as an e-mail.
1.3 raeburn 25: \item Module integrity alerts and new LON-CAPA releases - a nightly process
26: compares checksums for LON-CAPA modules installed for your current release
27: with the expected values for that release retrieved from one of the Academic
28: Consortium servers (if your server is part of the LON-CAPA network).
29: An alert is sent if checksums or versions don't match, or if a new LON-CAPA
30: version has been announced.
31: \item Alerts for users sharing the same student/employee ID - a script is
32: run every other night to check for use of the same student/employee ID by
33: multiple users in your domain. In LON-CAPA, a username must be unique,
34: and it is also recommended that student/employee IDs are unique.
1.1 raeburn 35: \end{itemize}
1.2 bisitz 36: Definition of the default Admin e-mail address and the default Support
37: e-mail address saved from the {}``Contact Information'' screen supercede
1.1 raeburn 38: any definitions made when ./UPDATE is run to update to a new version
39: of LON-CAPA. Addresses entered the first time ./UPDATE was run on
40: the primary library server for the domain (i.e., when LON-CAPA was
1.4 ! raeburn 41: first installed) will continue to apply until the first {}``Save''
1.3 raeburn 42: of the Contact Information settings has occurred in the domain.
43:
44: Two additional settings allow you to indicate whether error reports should be
45: sent to the LON-CAPA developers at Michigan State University (as well as to the
46: recipients selected in your domain), and the same for an e-mail reporting a
47: completed upgrade to a new LON-CAPA version. The default is to send both types of
48: e-mail to the developers.
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