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Annotation of loncom/html/adm/help/tex/Domain_Configuration_Contact_Info.tex, revision 1.4

1.1       raeburn     1: \label{Domain_Configuration_Contact_Info}
                      2: LON-CAPA will send automatic e-mail to administrators/support staff
                      3: under certain circumstances. The contact information data table can
                      4: be used to provide e-mail addresses for receipt of these e-mails and
                      5: to configure which types of e-mail should be sent to each address.
                      6: 
                      7: The types of e-mail are: 
                      8: 
                      9: \begin{itemize}
                     10: \item Error reports - whenever a server encounters a 500 error (Internal
                     11: Server Error), Apache will handle that event by displaying an error
                     12: report form which the affected user can complete and submit. The submission,
                     13: which contains session information besides any information provided
                     14: by the user, will be sent as an e-mail.
                     15: \item Package update alerts - the CHECKRPMS script run every other day will
                     16: generate e-mail if it detects that package updates are needed. 
                     17: \item Helpdesk requests - clicking the Help link displayed at the right
                     18: side of the inline navigation bar at the top of a LON-CAPA page (unless
                     19: the Remote Control is active) will display a Help Menu which includes
1.4     ! raeburn    20: an {}``Ask helpdesk'' link. The ``Ask helpdesk'' 
1.1       raeburn    21: link provides access to a web form which a user will complete and
                     22: submit to request LON-CAPA support. The submission, which contains
                     23: information about the user's browser, besides information provided
                     24: by the user, will be sent as an e-mail.
1.3       raeburn    25: \item Module integrity alerts and new LON-CAPA releases - a nightly process
                     26: compares checksums for LON-CAPA modules installed for your current release
                     27: with the expected values for that release retrieved from one of the Academic 
                     28: Consortium servers (if your server is part of the LON-CAPA network).
                     29: An alert is sent if checksums or versions don't match, or if a new LON-CAPA
                     30: version has been announced.
                     31: \item Alerts for users sharing the same student/employee ID - a script is
                     32: run every other night to check for use of the same student/employee ID by
                     33: multiple users in your domain. In LON-CAPA, a username must be unique, 
                     34: and it is also recommended that student/employee IDs are unique.
1.1       raeburn    35: \end{itemize}
1.2       bisitz     36: Definition of the default Admin e-mail address and the default Support
                     37: e-mail address saved from the {}``Contact Information'' screen supercede
1.1       raeburn    38: any definitions made when ./UPDATE is run to update to a new version
                     39: of LON-CAPA. Addresses entered the first time ./UPDATE was run on
                     40: the primary library server for the domain (i.e., when LON-CAPA was
1.4     ! raeburn    41: first installed) will continue to apply until the first {}``Save'' 
1.3       raeburn    42: of the Contact Information settings has occurred in the domain.
                     43: 
                     44: Two additional settings allow you to indicate whether error reports should be
                     45: sent to the LON-CAPA developers at Michigan State University (as well as to the 
                     46: recipients selected in your domain), and the same for an e-mail reporting a
                     47: completed upgrade to a new LON-CAPA version. The default is to send both types of 
                     48: e-mail to the developers.