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Annotation of loncom/html/adm/help/tex/Domain_Configuration_Contact_Info.tex, revision 1.5

1.1       raeburn     1: \label{Domain_Configuration_Contact_Info}
                      2: LON-CAPA will send automatic e-mail to administrators/support staff
                      3: under certain circumstances. The contact information data table can
                      4: be used to provide e-mail addresses for receipt of these e-mails and
                      5: to configure which types of e-mail should be sent to each address.
                      6: 
                      7: The types of e-mail are: 
                      8: 
                      9: \begin{itemize}
1.5     ! raeburn    10: \item \textbf{Error reports} - whenever a server encounters a 500 error (Internal
1.1       raeburn    11: Server Error), Apache will handle that event by displaying an error
                     12: report form which the affected user can complete and submit. The submission,
                     13: which contains session information besides any information provided
                     14: by the user, will be sent as an e-mail.
1.5     ! raeburn    15: \item \textbf{Package update alerts} - the CHECKRPMS script run every other day will
1.1       raeburn    16: generate e-mail if it detects that package updates are needed. 
1.5     ! raeburn    17: \item \textbf{Module integrity alerts and new LON-CAPA releases} - a nightly process
1.3       raeburn    18: compares checksums for LON-CAPA modules installed for your current release
                     19: with the expected values for that release retrieved from one of the Academic 
                     20: Consortium servers (if your server is part of the LON-CAPA network).
                     21: An alert is sent if checksums or versions don't match, or if a new LON-CAPA
                     22: version has been announced.
1.5     ! raeburn    23: \item \textbf{LON-CAPA server status}
        !            24: A nightly run of the /home/httpd/perl/loncron script will generate an e-mail 
        !            25: if the weighted total of notices, warnings (weighted by 4), and errors
        !            26: (weighted by 100) exceeds a threshold of 200. The script checks load average,
        !            27: disk usage, and recent entries in the log files for the lond and lonc LON-CAPA 
        !            28: daemons, as well as the difference between the number of delayed ``critical'' 
        !            29: transactions and the number of such transactions subsequently completed
        !            30: when connection was re-established, (as recorded in the permanent log file:
        !            31: /home/httpd/perl/logs/lonnet.perm.log).  If an e-mail is sent the message body 
        !            32: contains the same HTML as in the /lon-status/ page on each LON-CAPA server,  
        !            33: for which access is configured using the ``Display Detailed Report'' item
        !            34: in the domain configuration for ``Access to server status pages''; 
        !            35: \item \textbf{Alerts for users sharing the same student/employee ID} - a script is
1.3       raeburn    36: run every other night to check for use of the same student/employee ID by
                     37: multiple users in your domain. In LON-CAPA, a username must be unique, 
                     38: and it is also recommended that student/employee IDs are unique.
1.1       raeburn    39: \end{itemize}
1.2       bisitz     40: Definition of the default Admin e-mail address and the default Support
                     41: e-mail address saved from the {}``Contact Information'' screen supercede
1.1       raeburn    42: any definitions made when ./UPDATE is run to update to a new version
                     43: of LON-CAPA. Addresses entered the first time ./UPDATE was run on
                     44: the primary library server for the domain (i.e., when LON-CAPA was
1.4       raeburn    45: first installed) will continue to apply until the first {}``Save'' 
1.3       raeburn    46: of the Contact Information settings has occurred in the domain.
                     47: 
                     48: Two additional settings allow you to indicate whether error reports should be
                     49: sent to the LON-CAPA developers at Michigan State University (as well as to the 
                     50: recipients selected in your domain), and the same for an e-mail reporting a
                     51: completed upgrade to a new LON-CAPA version. The default is to send both types of 
                     52: e-mail to the developers.
1.5     ! raeburn    53: 
        !            54: \textbf{Configuration of the ``Ask helpdesk'' web form}, and who receives help request
        !            55: e-mail is also done from the screen used to set contact information.   
        !            56: 
        !            57: Helpdesk requests - clicking the Help link displayed at the right
        !            58: side of the inline navigation bar at the top of a LON-CAPA page (unless
        !            59: the Remote Control is active) will display a Help Menu which includes
        !            60: an {}``Ask helpdesk'' link. The ``Ask helpdesk'' link provides access to
        !            61: a web form which a user will complete and submit to request LON-CAPA support.
        !            62: The submission, which contains information about the user's browser,
        !            63: besides information provided by the user, will be sent as an e-mail.
        !            64: 
        !            65: Help requests submitted via the helpdesk form by a domain's users
        !            66: can be handled differently from requests submitted by users from
        !            67: other domains. If a user is from another domain, that domain's
        !            68: settings for helpdesk e-mail recipient will apply.  However, in
        !            69: the case where a domain has not set that information, or the
        !            70: domain can not be contacted to retrieve it, then the fall-back is 
        !            71: to use the settings for helpdesk requests for other (unconfigured) 
        !            72: domains.  The following can be set for the two classes of user: 
        !            73:  
        !            74: \begin{itemize}
        !            75: \item \textit{E-mail recipient(s)}
        !            76: Recipients can include the Admin e-mail address and/or the
        !            77: Support e-mail address, as well as other addresses.  In addition
        !            78: a Bcc address can be included. 
        !            79: \item \textit{Optional added text}
        !            80: A text string can automatically be added to each e-mail, 
        !            81: either prepended to the subject, or to the body of the message.
        !            82: 
        !            83: \item \textit{Extra helpdesk form fields}
        !            84: The user's e-mail address, and the message subject and description are 
        !            85: always required fields in the web form. The following are additional
        !            86: fields which can be set to be one of: optional or not shown.
        !            87: \begin{itemize}
        !            88: \item Name
        !            89: \item Phone
        !            90: \item Username and domain
        !            91: \item Course Details
        !            92: \item Section
        !            93: \item Cc e-mail
        !            94: \item File upload
        !            95: \end{itemize}
        !            96: 
        !            97: In the case of Name and Phone, the fields may also be set to required,
        !            98: and in the case of CC e-mail and File upload, those are only shown
        !            99: when the helpdesk web form is accessed by a user logged into LON-CAPA.
        !           100: If the File upload field is to be displayed, the allowed size of the
        !           101: upload can be specified (the default is 1.0 MB).
        !           102: 
        !           103: \end{itemize}
        !           104: