Annotation of loncom/html/adm/help/tex/Domain_Configuration_Contact_Info.tex, revision 1.5
1.1 raeburn 1: \label{Domain_Configuration_Contact_Info}
2: LON-CAPA will send automatic e-mail to administrators/support staff
3: under certain circumstances. The contact information data table can
4: be used to provide e-mail addresses for receipt of these e-mails and
5: to configure which types of e-mail should be sent to each address.
6:
7: The types of e-mail are:
8:
9: \begin{itemize}
1.5 ! raeburn 10: \item \textbf{Error reports} - whenever a server encounters a 500 error (Internal
1.1 raeburn 11: Server Error), Apache will handle that event by displaying an error
12: report form which the affected user can complete and submit. The submission,
13: which contains session information besides any information provided
14: by the user, will be sent as an e-mail.
1.5 ! raeburn 15: \item \textbf{Package update alerts} - the CHECKRPMS script run every other day will
1.1 raeburn 16: generate e-mail if it detects that package updates are needed.
1.5 ! raeburn 17: \item \textbf{Module integrity alerts and new LON-CAPA releases} - a nightly process
1.3 raeburn 18: compares checksums for LON-CAPA modules installed for your current release
19: with the expected values for that release retrieved from one of the Academic
20: Consortium servers (if your server is part of the LON-CAPA network).
21: An alert is sent if checksums or versions don't match, or if a new LON-CAPA
22: version has been announced.
1.5 ! raeburn 23: \item \textbf{LON-CAPA server status}
! 24: A nightly run of the /home/httpd/perl/loncron script will generate an e-mail
! 25: if the weighted total of notices, warnings (weighted by 4), and errors
! 26: (weighted by 100) exceeds a threshold of 200. The script checks load average,
! 27: disk usage, and recent entries in the log files for the lond and lonc LON-CAPA
! 28: daemons, as well as the difference between the number of delayed ``critical''
! 29: transactions and the number of such transactions subsequently completed
! 30: when connection was re-established, (as recorded in the permanent log file:
! 31: /home/httpd/perl/logs/lonnet.perm.log). If an e-mail is sent the message body
! 32: contains the same HTML as in the /lon-status/ page on each LON-CAPA server,
! 33: for which access is configured using the ``Display Detailed Report'' item
! 34: in the domain configuration for ``Access to server status pages'';
! 35: \item \textbf{Alerts for users sharing the same student/employee ID} - a script is
1.3 raeburn 36: run every other night to check for use of the same student/employee ID by
37: multiple users in your domain. In LON-CAPA, a username must be unique,
38: and it is also recommended that student/employee IDs are unique.
1.1 raeburn 39: \end{itemize}
1.2 bisitz 40: Definition of the default Admin e-mail address and the default Support
41: e-mail address saved from the {}``Contact Information'' screen supercede
1.1 raeburn 42: any definitions made when ./UPDATE is run to update to a new version
43: of LON-CAPA. Addresses entered the first time ./UPDATE was run on
44: the primary library server for the domain (i.e., when LON-CAPA was
1.4 raeburn 45: first installed) will continue to apply until the first {}``Save''
1.3 raeburn 46: of the Contact Information settings has occurred in the domain.
47:
48: Two additional settings allow you to indicate whether error reports should be
49: sent to the LON-CAPA developers at Michigan State University (as well as to the
50: recipients selected in your domain), and the same for an e-mail reporting a
51: completed upgrade to a new LON-CAPA version. The default is to send both types of
52: e-mail to the developers.
1.5 ! raeburn 53:
! 54: \textbf{Configuration of the ``Ask helpdesk'' web form}, and who receives help request
! 55: e-mail is also done from the screen used to set contact information.
! 56:
! 57: Helpdesk requests - clicking the Help link displayed at the right
! 58: side of the inline navigation bar at the top of a LON-CAPA page (unless
! 59: the Remote Control is active) will display a Help Menu which includes
! 60: an {}``Ask helpdesk'' link. The ``Ask helpdesk'' link provides access to
! 61: a web form which a user will complete and submit to request LON-CAPA support.
! 62: The submission, which contains information about the user's browser,
! 63: besides information provided by the user, will be sent as an e-mail.
! 64:
! 65: Help requests submitted via the helpdesk form by a domain's users
! 66: can be handled differently from requests submitted by users from
! 67: other domains. If a user is from another domain, that domain's
! 68: settings for helpdesk e-mail recipient will apply. However, in
! 69: the case where a domain has not set that information, or the
! 70: domain can not be contacted to retrieve it, then the fall-back is
! 71: to use the settings for helpdesk requests for other (unconfigured)
! 72: domains. The following can be set for the two classes of user:
! 73:
! 74: \begin{itemize}
! 75: \item \textit{E-mail recipient(s)}
! 76: Recipients can include the Admin e-mail address and/or the
! 77: Support e-mail address, as well as other addresses. In addition
! 78: a Bcc address can be included.
! 79: \item \textit{Optional added text}
! 80: A text string can automatically be added to each e-mail,
! 81: either prepended to the subject, or to the body of the message.
! 82:
! 83: \item \textit{Extra helpdesk form fields}
! 84: The user's e-mail address, and the message subject and description are
! 85: always required fields in the web form. The following are additional
! 86: fields which can be set to be one of: optional or not shown.
! 87: \begin{itemize}
! 88: \item Name
! 89: \item Phone
! 90: \item Username and domain
! 91: \item Course Details
! 92: \item Section
! 93: \item Cc e-mail
! 94: \item File upload
! 95: \end{itemize}
! 96:
! 97: In the case of Name and Phone, the fields may also be set to required,
! 98: and in the case of CC e-mail and File upload, those are only shown
! 99: when the helpdesk web form is accessed by a user logged into LON-CAPA.
! 100: If the File upload field is to be displayed, the allowed size of the
! 101: upload can be specified (the default is 1.0 MB).
! 102:
! 103: \end{itemize}
! 104:
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