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File:  [LON-CAPA] / loncom / html / adm / help / tex / Domain_Configuration_Contact_Info.tex
Revision 1.1: download - view: text, annotated - select for diffs
Wed Jul 23 02:41:55 2008 UTC (16 years ago) by raeburn
Branches: MAIN
CVS tags: version_2_9_X, version_2_9_99_0, version_2_9_1, version_2_9_0, version_2_8_X, version_2_8_99_1, version_2_8_99_0, version_2_8_2, version_2_8_1, version_2_8_0, version_2_7_X, version_2_7_99_1, version_2_7_99_0, version_2_7_1, version_2_7_0, version_2_6_99_1, version_2_11_0_RC2, version_2_11_0_RC1, version_2_10_X, version_2_10_1, version_2_10_0_RC2, version_2_10_0_RC1, version_2_10_0, loncapaMITrelate_1, language_hyphenation_merge, language_hyphenation, bz6209-base, bz6209, bz5969, bz2851, PRINT_INCOMPLETE_base, PRINT_INCOMPLETE, HEAD, GCI_3, GCI_2, GCI_1, BZ5971-printing-apage, BZ5434-fox, BZ4492-merge, BZ4492-feature_horizontal_radioresponse
- Help files for Domain configuration (new file names better for online manual).

    1: \label{Domain_Configuration_Contact_Info}
    2: LON-CAPA will send automatic e-mail to administrators/support staff
    3: under certain circumstances. The contact information data table can
    4: be used to provide e-mail addresses for receipt of these e-mails and
    5: to configure which types of e-mail should be sent to each address.
    6: 
    7: The types of e-mail are: 
    8: 
    9: \begin{itemize}
   10: \item Error reports - whenever a server encounters a 500 error (Internal
   11: Server Error), Apache will handle that event by displaying an error
   12: report form which the affected user can complete and submit. The submission,
   13: which contains session information besides any information provided
   14: by the user, will be sent as an e-mail.
   15: \item Package update alerts - the CHECKRPMS script run every other day will
   16: generate e-mail if it detects that package updates are needed. 
   17: \item Helpdesk requests - clicking the Help link displayed at the right
   18: side of the inline navigation bar at the top of a LON-CAPA page (unless
   19: the Remote Control is active) will display a Help Menu which includes
   20: an \char`\"{}Ask helpdesk\char`\"{} link. The \char`\"{}Ask helpdesk\char`\"{}
   21: link provides access to a web form which a user will complete and
   22: submit to request LON-CAPA support. The submission, which contains
   23: information about the user's browser, besides information provided
   24: by the user, will be sent as an e-mail.
   25: \end{itemize}
   26: Definition of the default Admin email address and the default Support
   27: E-mail address saved from the {}``Contact Information'' screen supercede
   28: any definitions made when ./UPDATE is run to update to a new version
   29: of LON-CAPA. Addresses entered the first time ./UPDATE was run on
   30: the primary library server for the domain (i.e., when LON-CAPA was
   31: first installed) will continue to apply until the first \char`\"{}Save\char`\"{}
   32: of the Contact Information settings has occurred in the domain.
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