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Domain_Configuration_Contact_Info.tex
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Wed Jul 23 02:41:55 2008 UTC (16 years, 1 month ago) by
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- Help files for Domain configuration (new file names better for online manual).
1: \label{Domain_Configuration_Contact_Info}
2: LON-CAPA will send automatic e-mail to administrators/support staff
3: under certain circumstances. The contact information data table can
4: be used to provide e-mail addresses for receipt of these e-mails and
5: to configure which types of e-mail should be sent to each address.
6:
7: The types of e-mail are:
8:
9: \begin{itemize}
10: \item Error reports - whenever a server encounters a 500 error (Internal
11: Server Error), Apache will handle that event by displaying an error
12: report form which the affected user can complete and submit. The submission,
13: which contains session information besides any information provided
14: by the user, will be sent as an e-mail.
15: \item Package update alerts - the CHECKRPMS script run every other day will
16: generate e-mail if it detects that package updates are needed.
17: \item Helpdesk requests - clicking the Help link displayed at the right
18: side of the inline navigation bar at the top of a LON-CAPA page (unless
19: the Remote Control is active) will display a Help Menu which includes
20: an \char`\"{}Ask helpdesk\char`\"{} link. The \char`\"{}Ask helpdesk\char`\"{}
21: link provides access to a web form which a user will complete and
22: submit to request LON-CAPA support. The submission, which contains
23: information about the user's browser, besides information provided
24: by the user, will be sent as an e-mail.
25: \end{itemize}
26: Definition of the default Admin email address and the default Support
27: E-mail address saved from the {}``Contact Information'' screen supercede
28: any definitions made when ./UPDATE is run to update to a new version
29: of LON-CAPA. Addresses entered the first time ./UPDATE was run on
30: the primary library server for the domain (i.e., when LON-CAPA was
31: first installed) will continue to apply until the first \char`\"{}Save\char`\"{}
32: of the Contact Information settings has occurred in the domain.
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