version 1.2, 2016/10/27 13:29:23
|
version 1.3, 2017/03/30 02:06:08
|
Line 23 in the system, and the link is displayed
|
Line 23 in the system, and the link is displayed
|
|
|
\item Custom Helpdesk Roles |
\item Custom Helpdesk Roles |
|
|
Users assigned a Domain Helpdesk role may also be assigned rights to |
Users assigned a Domain Helpdesk or Domain Helpdesk Assistant role |
select specified custom ad hoc course roles from the roles screen. |
in a domain may also be assigned rights to temporarily acquire custom |
|
ad hoc course roles. |
Each custom ad hoc course role is created by a Domain Coordinator via |
|
the Support Settings screen. A name (which will be permanent) is |
Each ad hoc role is created by a Domain Coordinator via the Support |
assigned to the role, as are the privileges in a course available with |
Settings section. An internal name (which will be permanent) is |
that role. The privileges can be modified at any time. |
assigned to the role, but all other role settings can are modifiable. |
|
These include the role name shown to users, the choice of which |
If it is planned to use tiered helpdesk support for a LON-CAPA domain, |
Domain Helpdesk users may acquire the role, and the privileges conferred |
the different ad hoc roles might be named: levelone, leveltwo etc., |
by the role. |
with greater privileges assigned to the higher level support role(s). |
|
|
On his/her own roles page a user assigned a Domain Helpdesk (or Domain |
To permit a user with an unexpired ``Domain Helpdesk'' role use of |
Helpdesk Assistant) role will see a 'Select Course/Community' link |
an ad hoc custom course role, a Domain Coordinator must assign |
beneath the Select button for the helpdesk role itself. The link launches |
rights to the particular user to use that role. |
a pop-up window in which the course/community where the ad hoc role is |
|
needed is searched for and selected. Once a course has been selected, |
Once custom ad hoc roles exist in a domain, an ``Ad Hoc Course Roles |
a modal window for role selection will be displayed if the user |
Selectable via Helpdesk Role'' block, listing the custom roles, will be |
has rights to use more than one ad hoc role. |
included in the standard ``Modify existing user'' page used by a |
|
Domain Coordinator to modify authentication, user information, |
Course owners can override ad hoc role settings within their courses |
and roles for a particular user. |
via People $>$ Users $>$ Helpdesk Access, including defining which |
|
helpdesk personnel may use each ad hoc role, and overriding the |
On his/her own roles page a user assigned a Domain Helpdesk role will see |
selection of course-level privileges defined in the domain configuration. |
one or more role names in the ``Ad hoc course/community roles in domain'' |
|
line beneath the Select button for the helpdesk role itself. |
|
For each role name a Select Course/Community link will be included. |
|
Clicking the link will display a pop-up window used to search for (and |
|
select) the course/community in which the corresponding ad hoc custom |
|
role will be used. |
|
|
|
When a user has selected an ad hoc custom course role, the role name |
|
will be displayed at the top left of each LON-CAPA page, after the word |
|
``Helpdesk''. |
|
|
|
\end{itemize} |
\end{itemize} |