Annotation of loncom/html/adm/help/tex/Domain_Configuration_Help_Settings.tex, revision 1.2
1.1 raeburn 1: \label{Domain_Configuration_Help_Settings}
2:
1.2 ! raeburn 3: Domain Support Settings include:
1.1 raeburn 4:
1.2 ! raeburn 5: \begin{itemize}
! 6:
! 7: \item Option to enable or disable display of a link to LON-CAPA's bug reporting
! 8: system.
! 9:
! 10: If enabled (the default) the link -- \emph{http://bugs.loncapa.org/} -- is shown
! 11: only to to logged in users who have an authoring or course coordination
! 12: in the system, and the link is displayed in two places:
1.1 raeburn 13:
14: \begin{enumerate}
15:
16: \item In the help menu at the top of the help screen accesed via the
17: \underbar{Help} link at the top of a LON-CAPA page.
18:
19: \item At the bottom of the web display for contextual help, as a
20: \underbar{Report a documentation bug} link.
21:
22: \end{enumerate}
23:
1.2 ! raeburn 24: \item Custom Helpdesk Roles
! 25:
! 26: Users assigned a Domain Helpdesk role may also be assigned rights to
! 27: select specified custom ad hoc course roles from the roles screen.
! 28:
! 29: Each custom ad hoc course role is created by a Domain Coordinator via
! 30: the Support Settings screen. A name (which will be permanent) is
! 31: assigned to the role, as are the privileges in a course available with
! 32: that role. The privileges can be modified at any time.
! 33:
! 34: If it is planned to use tiered helpdesk support for a LON-CAPA domain,
! 35: the different ad hoc roles might be named: levelone, leveltwo etc.,
! 36: with greater privileges assigned to the higher level support role(s).
! 37:
! 38: To permit a user with an unexpired ``Domain Helpdesk'' role use of
! 39: an ad hoc custom course role, a Domain Coordinator must assign
! 40: rights to the particular user to use that role.
! 41:
! 42: Once custom ad hoc roles exist in a domain, an ``Ad Hoc Course Roles
! 43: Selectable via Helpdesk Role'' block, listing the custom roles, will be
! 44: included in the standard ``Modify existing user'' page used by a
! 45: Domain Coordinator to modify authentication, user information,
! 46: and roles for a particular user.
! 47:
! 48: On his/her own roles page a user assigned a Domain Helpdesk role will see
! 49: one or more role names in the ``Ad hoc course/community roles in domain''
! 50: line beneath the Select button for the helpdesk role itself.
! 51: For each role name a Select Course/Community link will be included.
! 52: Clicking the link will display a pop-up window used to search for (and
! 53: select) the course/community in which the corresponding ad hoc custom
! 54: role will be used.
! 55:
! 56: When a user has selected an ad hoc custom course role, the role name
! 57: will be displayed at the top left of each LON-CAPA page, after the word
! 58: ``Helpdesk''.
! 59:
! 60: \end{itemize}
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