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1.1       raeburn     1: \label{Domain_Configuration_Help_Settings}
                      2: 
1.2     ! raeburn     3: Domain Support Settings include:
1.1       raeburn     4: 
1.2     ! raeburn     5: \begin{itemize} 
        !             6:  
        !             7: \item Option to enable or disable display of a link to LON-CAPA's bug reporting 
        !             8: system.
        !             9: 
        !            10: If enabled (the default) the link -- \emph{http://bugs.loncapa.org/} -- is shown
        !            11: only to to logged in users who have an authoring or course coordination
        !            12: in the system, and the link is displayed in two places:
1.1       raeburn    13: 
                     14: \begin{enumerate}
                     15: 
                     16: \item In the help menu at the top of the help screen accesed via the 
                     17: \underbar{Help} link at the top of a LON-CAPA page.
                     18: 
                     19: \item At the bottom of the web display for contextual help, as a
                     20: \underbar{Report a documentation bug} link.
                     21: 
                     22: \end{enumerate}
                     23: 
1.2     ! raeburn    24: \item Custom Helpdesk Roles
        !            25: 
        !            26: Users assigned a Domain Helpdesk role may also be assigned rights to 
        !            27: select specified custom ad hoc course roles from the roles screen.
        !            28: 
        !            29: Each custom ad hoc course role is created by a Domain Coordinator via
        !            30: the Support Settings screen.  A name (which will be permanent) is 
        !            31: assigned to the role, as are the privileges in a course available with 
        !            32: that role. The privileges can be modified at any time.
        !            33: 
        !            34: If it is planned to use tiered helpdesk support for a LON-CAPA domain,
        !            35: the different ad hoc roles might be named: levelone, leveltwo etc.,
        !            36: with greater privileges assigned to the higher level support role(s).
        !            37: 
        !            38: To permit a user with an unexpired ``Domain Helpdesk'' role use of
        !            39: an ad hoc custom course role, a Domain Coordinator must assign
        !            40: rights to the particular user to use that role.
        !            41: 
        !            42: Once custom ad hoc roles exist in a domain, an ``Ad Hoc Course Roles
        !            43: Selectable via Helpdesk Role'' block, listing the custom roles, will be
        !            44: included in the standard ``Modify existing user'' page used by a
        !            45: Domain Coordinator to modify authentication, user information,
        !            46: and roles for a particular user.
        !            47: 
        !            48: On his/her own roles page a user assigned a Domain Helpdesk role will see 
        !            49: one or more role names in the ``Ad hoc course/community roles in domain''
        !            50: line beneath the Select button for the helpdesk role itself.
        !            51: For each role name a Select Course/Community link will be included.
        !            52: Clicking the link will display a pop-up window used to search for (and
        !            53: select) the course/community in which the corresponding ad hoc custom
        !            54: role will be used.
        !            55: 
        !            56: When a user has selected an ad hoc custom course role, the role name
        !            57: will be displayed at the top left of each LON-CAPA page, after the word 
        !            58: ``Helpdesk''.
        !            59: 
        !            60: \end{itemize}