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- Document Helpdesk and Helpdesk Assistant roles in domain, and definition of
  ad hoc roles in a domain's course for use by helpdesk personnel.

    1: \label{Domain_Configuration_Help_Settings}
    2: 
    3: Domain Support Settings include:
    4: 
    5: \begin{itemize} 
    6:  
    7: \item Option to enable or disable display of a link to LON-CAPA's bug reporting 
    8: system.
    9: 
   10: If enabled (the default) the link -- \emph{http://bugs.loncapa.org/} -- is shown
   11: only to to logged in users who have an authoring or course coordination
   12: in the system, and the link is displayed in two places:
   13: 
   14: \begin{enumerate}
   15: 
   16: \item In the help menu at the top of the help screen accesed via the 
   17: \underbar{Help} link at the top of a LON-CAPA page.
   18: 
   19: \item At the bottom of the web display for contextual help, as a
   20: \underbar{Report a documentation bug} link.
   21: 
   22: \end{enumerate}
   23: 
   24: \item Custom Helpdesk Roles
   25: 
   26: Users assigned a Domain Helpdesk or Domain Helpdesk Assistant role 
   27: in a domain may also be assigned rights to temporarily acquire custom 
   28: ad hoc course roles.
   29: 
   30: Each ad hoc role is created by a Domain Coordinator via the Support 
   31: Settings section.  An internal name (which will be permanent) is 
   32: assigned to the role, but all other role settings can are modifiable.
   33: These include the role name shown to users, the choice of which 
   34: Domain Helpdesk users may acquire the role, and the privileges conferred
   35: by the role.
   36: 
   37: On his/her own roles page a user assigned a Domain Helpdesk (or Domain
   38: Helpdesk Assistant) role will see a 'Select Course/Community' link
   39: beneath the Select button for the helpdesk role itself. The link launches
   40: a pop-up window in which the course/community where the ad hoc role is
   41: needed is searched for and selected.  Once a course has been selected, 
   42: a modal window for role selection will be displayed if the user 
   43: has rights to use more than one ad hoc role.
   44: 
   45: Course owners can override ad hoc role settings within their courses
   46: via People $>$ Users $>$ Helpdesk Access, including defining which 
   47: helpdesk personnel may use each ad hoc role, and overriding the 
   48: selection of course-level privileges defined in the domain configuration.
   49: 
   50: \end{itemize}