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Diff for /loncom/html/adm/loginproblems.html between versions 1.1 and 1.17

version 1.1, 2003/01/16 01:37:26 version 1.17, 2024/08/14 21:05:56
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 <html>  <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
 <head>  <head>
   <meta http-equiv="Content-Type" content="text/html;charset=utf-8" />
 <title>LON-CAPA Login Problems</title>  <title>LON-CAPA Login Problems</title>
   <script type="text/javascript">
   function openwin() {
      var testwin=window.open('/adm/rat/empty.html','test','menubar=0,width=200,height=100');
      testwin.document.clear();
      testwin.document.writeln('PASSED TEST');
      testwin.document.close();
      testwin.focus();
   }
   </script>
 </head>  </head>
 <body bgcolor="#FFFFFF">  <body bgcolor="#FFFFFF">
 <h1>Login Problems with LON-CAPA</h1>  <h1>Login Problems with LON-CAPA</h1>
Line 8 Line 18
 LON-CAPA is designed to work with the following browsers  LON-CAPA is designed to work with the following browsers
 <ul>  <ul>
 <li>Mozilla version 1.0 and higher</li>  <li>Mozilla version 1.0 and higher</li>
   <li>Mozilla Firefox</li>
   <li>Camino</li>
 <li>Netscape version 4.7 and higher</li>  <li>Netscape version 4.7 and higher</li>
 <li>Internet Explorer version 5.0 and higher</li>  <li>Safari version 1.1.1 and higher</li>
   <li>Galeon version 1.2 and higher</li>
   <li>Google Chrome</li>
   <li>Microsoft Edge</li>
   <li>Opera version 10 and higher</li>
   <li>Internet Explorer version 5.1 and higher</li>
 </ul>  </ul>
 on the following operating systems  on the following operating systems
 <ul>  <ul>
 <li>Linux</li>  <li>Linux</li>
 <li>UNIX</li>  <li>UNIX</li>
 <li>MacOS</li>  <li>MacOS</li>
 <li>Windows</li>  <li>Microsoft Windows 98 and higher</li>
 </ul>  </ul>
 If you have problems logging in with any browser or any operating system not  If you have problems logging in with any browser or any operating system not
 listed above, please <b>use another browser or computer.</b>  listed above, please <b>use another browser or computer.</b>
   Please please submit a help request to <a href="/adm/helpdesk?origurl=%2fadm%2floginproblems.html">LON-CAPA support</a> if you have any problems.  
   <h2>I would like to use my Pocket Computer or PDA to access LON-CAPA</h2>
   While we can make no guarantees that LON-CAPA will work with your particular
   Pocket Computer or PDA, it runs fine on Apple iPhones, iPads, and iPods using Safari, as well as on several Android devices.
 <h2>I get "Username and/or password could not be authenticated"</h2>  <h2>I get "Username and/or password could not be authenticated"</h2>
 <ul>  <ul>
 <li>  <li>
Line 33  Especially if you hit upon this page by Line 54  Especially if you hit upon this page by
 some other search engine, you might have hit a server at another place. Please  some other search engine, you might have hit a server at another place. Please
 make sure to use the URL provided to you.   make sure to use the URL provided to you. 
 </li></ul>  </li></ul>
 <h2>I get "Login token missing, inaccessible or expired"</h2>  <h2>I get a list of computers ...</h2>
 This is a very rare problem. If it occurs, please wait for 20 minutes, reload   This means that the server you attempted to login to is currently not 
   available. For example, it might be undergoing maintenance. Please click on
   any of the other server, giving preference to the ones that say "preferred."
   <h2>I get "Information needed to verify your login information is missing, inaccessible or expired"</h2>
   LON-CAPA does internal encryption of password information submitted from the 
   login screen, but only keeps the decryption information for a day. Simply pull
   up the login screen again. 
   If that does not solve the problem, please wait for 20 minutes, reload 
 the login page, and try again. If after 20 minutes LON-CAPA still gives you   the login page, and try again. If after 20 minutes LON-CAPA still gives you 
 the same message, please email the Server Administrator listed on the login   the same message, please submit a help request to <a href="/adm/helpdesk?origurl=%2fadm%2floginproblems.html">LON-CAPA support</a>. 
 page. The Server Administrator can verify your situation and re-enable logins.   The server administrator will be able to verify your situation and re-enable logins.
 <h2>After logging in, I get the message "Welcome," but then nothing happens  
 </h2>  
 <ul>  
 <li>The most common problem is that your browser is not one of the browsers  
 listed above.</li>  
 <li>If you have a supported browser, it might be hung. Please completely quit  
 your browser, and start it again.</li>  
 <li>You might have installed a filter against so-called "pop-up adds" (those  
 obnoxious windows that come up into your face trying to sell you something  
 while you are surfing). These filters will prevent LON-CAPA from running  
 properly. Please disable the filter for your school's domain, for example  
 "xyzu.edu."</li>  
 <li>If all else fails, please <b>try from another computer.</b></li>  
 </ul>  
 <h2>I hit "Log In," but nothing happens, or I get error messages and   <h2>I hit "Log In," but nothing happens, or I get error messages and 
 warnings</h2>  warnings</h2>
 <ul>  <ul>
Line 60  listed above.</li> Line 74  listed above.</li>
 <li>You might have modified the preferences in your browser. In particular, the  <li>You might have modified the preferences in your browser. In particular, the
 following preferences can be a problem:  following preferences can be a problem:
 <ul>  <ul>
 <li>Scripting languages, in particular JavaScript, is disabled.</li>  <li>Scripting languages, in particular JavaScript, is disabled. 
   <i>Test: as you <a href="javascript:alert('PASSED TEST');">click here</a>, 
   a small window should appear. If no window appears, scripting is disabled.</i>
   </li>
 <li>The security settings are cranked up to a higher level. In particular, this  <li>The security settings are cranked up to a higher level. In particular, this
 might prevent unencrypted submission of passwords (LON-CAPA actually does its  might prevent unencrypted submission of passwords (LON-CAPA actually does its
 own encryption), or cross-server submission of forms.  own encryption), or cross-server submission of forms.</li>
 </ul></li>  </ul></li>
 <li>If all else fails, please <b>try from another computer.</b></li>  <li>If all else fails, please <b>try from another computer.</b></li>
 </ul>  </ul>
   <h2>After logging in, I get the message "Welcome," but then nothing happens
   </h2>
   <ul>
   <li>The most common problem is that your browser is not one of the browsers
   listed above.</li>
   <li>If you have a supported browser, it might be hung. 
   <b>Please completely quit
   your browser, and start it again.</b></li>
   <li>If all else fails, please <b>try from another computer.</b></li>
   </ul>
 </body>  </body>
 </html>  </html>
Removed from v.1.1  
changed lines
  Added in v.1.17

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