|
version 1.4, 2003/02/20 01:35:27
|
version 1.11, 2008/03/08 21:41:25
|
|
Line 17 function openwin() {
|
Line 17 function openwin() {
|
| LON-CAPA is designed to work with the following browsers |
LON-CAPA is designed to work with the following browsers |
| <ul> |
<ul> |
| <li>Mozilla version 1.0 and higher</li> |
<li>Mozilla version 1.0 and higher</li> |
| |
<li>Mozilla Firefox</li> |
| |
<li>Camino</li> |
| <li>Netscape version 4.7 and higher</li> |
<li>Netscape version 4.7 and higher</li> |
| <li>Safari</li> |
<li>Safari version 1.1.1 and higher</li> |
| <li>Galeon version 1.2 and higher</li> |
<li>Galeon version 1.2 and higher</li> |
| <li>Internet Explorer version 5.1 and higher</li> |
<li>Internet Explorer version 5.1 and higher (found to be slow on MacOS)</li> |
| </ul> |
</ul> |
| on the following operating systems |
on the following operating systems |
| <ul> |
<ul> |
| <li>Linux</li> |
<li>Linux</li> |
| <li>UNIX</li> |
<li>UNIX</li> |
| <li>MacOS</li> |
<li>MacOS</li> |
| <li>Windows 98, NT, 2000, ME, and XP</li> |
<li>Microsoft Windows 98, NT, 2000, ME, XP, and Vista</li> |
| </ul> |
</ul> |
| If you have problems logging in with any browser or any operating system not |
If you have problems logging in with any browser or any operating system not |
| listed above, please <b>use another browser or computer.</b> |
listed above, please <b>use another browser or computer.</b> |
|
Line 38 Please let the system administrator know
|
Line 40 Please let the system administrator know
|
| <h2>I would like to use my Pocket Computer or PDA to access LON-CAPA</h2> |
<h2>I would like to use my Pocket Computer or PDA to access LON-CAPA</h2> |
| While we can make no guarantees that LON-CAPA will work with your particular |
While we can make no guarantees that LON-CAPA will work with your particular |
| Pocket Computer or PDA, you might want to try the |
Pocket Computer or PDA, you might want to try the |
| <a href="/adm/login?interface=textual">alternative text-based login mode</a>. |
<a href="/adm/login?interface=textual">alternative text-based login mode</a>. |
| |
We have had success with a Sharp Zaurus and <a href="http://www.bitstream.com/">ThunderHawk</a> on PocketPCs |
| |
(e.g., Dell Axim). |
| <h2>I get "Username and/or password could not be authenticated"</h2> |
<h2>I get "Username and/or password could not be authenticated"</h2> |
| <ul> |
<ul> |
| <li> |
<li> |
|
Line 56 make sure to use the URL provided to you
|
Line 60 make sure to use the URL provided to you
|
| This means that the server you attempted to login to is currently not |
This means that the server you attempted to login to is currently not |
| available. For example, it might be undergoing maintenance. Please click on |
available. For example, it might be undergoing maintenance. Please click on |
| any of the other server, giving preference to the ones that say "preferred." |
any of the other server, giving preference to the ones that say "preferred." |
| <h2>I get "Login token missing, inaccessible or expired"</h2> |
<h2>I get "Information needed to verify your login information is missing, inaccessible or expired"</h2> |
| This is a very rare problem. If it occurs, please wait for 20 minutes, reload |
LON-CAPA does internal encryption of password information submitted from the |
| |
login screen, but only keeps the decryption information for a day. Simply pull |
| |
up the login screen again. |
| |
If that does not solve the problem, please wait for 20 minutes, reload |
| the login page, and try again. If after 20 minutes LON-CAPA still gives you |
the login page, and try again. If after 20 minutes LON-CAPA still gives you |
| the same message, please email the Server Administrator listed on the login |
the same message, please submit a help request to <a href="/adm/helpdesk?origurl=%2fadm%2floginproblems.html">LON-CAPA support</a>. |
| page. The Server Administrator can verify your situation and re-enable logins. |
The server administrator will be able to verify your situation and re-enable logins. |
| <h2>I hit "Log In," but nothing happens, or I get error messages and |
<h2>I hit "Log In," but nothing happens, or I get error messages and |
| warnings</h2> |
warnings</h2> |
| <ul> |
<ul> |
|
Line 81 own encryption), or cross-server submiss
|
Line 88 own encryption), or cross-server submiss
|
| </ul> |
</ul> |
| <h2>After logging in, I get the message "Welcome," but then nothing happens |
<h2>After logging in, I get the message "Welcome," but then nothing happens |
| </h2> |
</h2> |
| |
Actually, something <i>will</i> happen if you wait around a little bit: |
| |
after trying |
| |
to launch its Remote Control for a while, LON-CAPA will default into its |
| |
text-based interface mode. That mode |
| |
is just fine for most operations, but has certain limits. |
| <ul> |
<ul> |
| <li>The most common problem is that your browser is not one of the browsers |
<li>The most common problem is that your browser is not one of the browsers |
| listed above.</li> |
listed above.</li> |
|
Line 89 listed above.</li>
|
Line 101 listed above.</li>
|
| your browser, and start it again.</b></li> |
your browser, and start it again.</b></li> |
| <li>You might have installed a filter against so-called "pop-up ads" (those |
<li>You might have installed a filter against so-called "pop-up ads" (those |
| obnoxious windows that come up into your face trying to sell you something |
obnoxious windows that come up into your face trying to sell you something |
| while you are surfing). These filters will prevent LON-CAPA from running |
while you are surfing). |
| properly. Please disable the filter for your school's domain, for example |
|
| |
We recommend to disable the filter for your school's domain, for example |
| "<tt>xyzu.edu</tt>." |
"<tt>xyzu.edu</tt>." |
| <i>Test: as you <a href="javascript:openwin();">click here</a>, |
<i>Test: as you <a href="javascript:openwin();">click here</a>, |
| a small window should appear. |
a small window should appear. |
|
Line 102 which adds banner ads to your pages. The
|
Line 115 which adds banner ads to your pages. The
|
| will need to use another provider.</li> |
will need to use another provider.</li> |
| <li>If you do not want to re-adjust the preferences of your browser, you might |
<li>If you do not want to re-adjust the preferences of your browser, you might |
| want to use the |
want to use the |
| <a href="/adm/login?interface=textual">text-based login mode</a>. |
<a href="/adm/login?interface=textual">text-based login mode</a>. |
| <li>If all else fails, please <b>try from another computer.</b></li> |
<li>If all else fails, please <b>try from another computer.</b></li> |
| </ul> |
</ul> |
| </body> |
</body> |
![[BACK]](/icons/back.gif){kind=icon}
Return to loginproblems.html CVS log ![[TXT]](/icons/text.gif){kind=icon}
![[DIR]](/icons/dir.gif){kind=icon}
Up to [LON-CAPA] / loncom / html / adm