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Diff for /loncom/html/adm/loginproblems.html between versions 1.7 and 1.11

version 1.7, 2003/11/24 20:07:13 version 1.11, 2008/03/08 21:41:25
Line 17  function openwin() { Line 17  function openwin() {
 LON-CAPA is designed to work with the following browsers  LON-CAPA is designed to work with the following browsers
 <ul>  <ul>
 <li>Mozilla version 1.0 and higher</li>  <li>Mozilla version 1.0 and higher</li>
 <li>Mozilla Firebird</li>  <li>Mozilla Firefox</li>
 <li>Camino</li>  <li>Camino</li>
 <li>Netscape version 4.7 and higher</li>  <li>Netscape version 4.7 and higher</li>
 <li>Safari version 1.1.1 and higher</li>  <li>Safari version 1.1.1 and higher</li>
Line 29  on the following operating systems Line 29  on the following operating systems
 <li>Linux</li>  <li>Linux</li>
 <li>UNIX</li>  <li>UNIX</li>
 <li>MacOS</li>  <li>MacOS</li>
 <li>Windows 98, NT, 2000, ME, and XP</li>  <li>Microsoft Windows 98, NT, 2000, ME, XP, and Vista</li>
 </ul>  </ul>
 If you have problems logging in with any browser or any operating system not  If you have problems logging in with any browser or any operating system not
 listed above, please <b>use another browser or computer.</b>  listed above, please <b>use another browser or computer.</b>
Line 41  Please let the system administrator know Line 41  Please let the system administrator know
 While we can make no guarantees that LON-CAPA will work with your particular  While we can make no guarantees that LON-CAPA will work with your particular
 Pocket Computer or PDA, you might want to try the  Pocket Computer or PDA, you might want to try the
 <a href="/adm/login?interface=textual">alternative text-based login mode</a>.   <a href="/adm/login?interface=textual">alternative text-based login mode</a>. 
 We have had success with a Sharp Zaurus and Thunderhawk on PocketPCs   We have had success with a Sharp Zaurus and <a href="http://www.bitstream.com/">ThunderHawk</a> on PocketPCs 
 (e.g., Dell Axim).  (e.g., Dell Axim).
 <h2>I get "Username and/or password could not be authenticated"</h2>  <h2>I get "Username and/or password could not be authenticated"</h2>
 <ul>  <ul>
Line 66  login screen, but only keeps the decrypt Line 66  login screen, but only keeps the decrypt
 up the login screen again.   up the login screen again. 
 If that does not solve the problem, please wait for 20 minutes, reload   If that does not solve the problem, please wait for 20 minutes, reload 
 the login page, and try again. If after 20 minutes LON-CAPA still gives you   the login page, and try again. If after 20 minutes LON-CAPA still gives you 
 the same message, please email the Server Administrator listed on the login   the same message, please submit a help request to <a href="/adm/helpdesk?origurl=%2fadm%2floginproblems.html">LON-CAPA support</a>. 
 page. The Server Administrator can verify your situation and re-enable logins.   The server administrator will be able to verify your situation and re-enable logins.
 <h2>I hit "Log In," but nothing happens, or I get error messages and   <h2>I hit "Log In," but nothing happens, or I get error messages and 
 warnings</h2>  warnings</h2>
 <ul>  <ul>
Removed from v.1.7  
changed lines
  Added in v.1.11

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