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Diff for /loncom/html/adm/loginproblems.html between versions 1.11 and 1.12

version 1.11, 2008/03/08 21:41:25 version 1.12, 2010/03/17 16:57:54
Line 1 Line 1
 <html>  <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
 <head>  <head>
   <meta http-equiv="Content-Type" content="text/html;charset=utf-8" />
 <title>LON-CAPA Login Problems</title>  <title>LON-CAPA Login Problems</title>
 <script>  <script type="text/javascript">
 function openwin() {  function openwin() {
    var testwin=window.open('/adm/rat/empty.html','test','menubar=0,width=200,height=100');     var testwin=window.open('/adm/rat/empty.html','test','menubar=0,width=200,height=100');
    testwin.document.clear();     testwin.document.clear();
Line 33  on the following operating systems Line 34  on the following operating systems
 </ul>  </ul>
 If you have problems logging in with any browser or any operating system not  If you have problems logging in with any browser or any operating system not
 listed above, please <b>use another browser or computer.</b>  listed above, please <b>use another browser or computer.</b>
 <h2>I have accessibility needs</h2>  Please please submit a help request to <a href="/adm/helpdesk?origurl=adm%2floginproblems.html">LON-CAPA support</a> if you have any problems.  
 Please use the   
 <a href="/adm/login?interface=textual">alternative text-based login mode</a>.   
 Please let the system administrator know if you have any problems.  
 <h2>I would like to use my Pocket Computer or PDA to access LON-CAPA</h2>  <h2>I would like to use my Pocket Computer or PDA to access LON-CAPA</h2>
 While we can make no guarantees that LON-CAPA will work with your particular  While we can make no guarantees that LON-CAPA will work with your particular
 Pocket Computer or PDA, you might want to try the  Pocket Computer or PDA. 
 <a href="/adm/login?interface=textual">alternative text-based login mode</a>.   
 We have had success with a Sharp Zaurus and <a href="http://www.bitstream.com/">ThunderHawk</a> on PocketPCs   We have had success with a Sharp Zaurus and <a href="http://www.bitstream.com/">ThunderHawk</a> on PocketPCs 
 (e.g., Dell Axim).  (e.g., Dell Axim).
 <h2>I get "Username and/or password could not be authenticated"</h2>  <h2>I get "Username and/or password could not be authenticated"</h2>
Line 82  a small window should appear. If no wind Line 79  a small window should appear. If no wind
 </li>  </li>
 <li>The security settings are cranked up to a higher level. In particular, this  <li>The security settings are cranked up to a higher level. In particular, this
 might prevent unencrypted submission of passwords (LON-CAPA actually does its  might prevent unencrypted submission of passwords (LON-CAPA actually does its
 own encryption), or cross-server submission of forms.  own encryption), or cross-server submission of forms.</li>
 </ul></li>  </ul></li>
 <li>If all else fails, please <b>try from another computer.</b></li>  <li>If all else fails, please <b>try from another computer.</b></li>
 </ul>  </ul>
 <h2>After logging in, I get the message "Welcome," but then nothing happens  <h2>After logging in, I get the message "Welcome," but then nothing happens
 </h2>  </h2>
 Actually, something <i>will</i> happen if you wait around a little bit:   
 after trying   
 to launch its Remote Control for a while, LON-CAPA will default into its  
 text-based interface mode. That mode   
 is just fine for most operations, but has certain limits.   
 <ul>  <ul>
 <li>The most common problem is that your browser is not one of the browsers  <li>The most common problem is that your browser is not one of the browsers
 listed above.</li>  listed above.</li>
 <li>If you have a supported browser, it might be hung.   <li>If you have a supported browser, it might be hung. 
 <b>Please completely quit  <b>Please completely quit
 your browser, and start it again.</b></li>  your browser, and start it again.</b></li>
 <li>You might have installed a filter against so-called "pop-up ads" (those  
 obnoxious windows that come up into your face trying to sell you something  
 while you are surfing).  
   
 We recommend to disable the filter for your school's domain, for example  
 "<tt>xyzu.edu</tt>."   
 <i>Test: as you <a href="javascript:openwin();">click here</a>,   
 a small window should appear.   
 If no window appears there, but   
 <a href="javascript:alert('THIS COMES UP');">this window</a> does come up,  
 pop-up filters are active.</i></li>  
 <li>You might be getting your internet access from a free service provider   
 which adds banner ads to your pages. These ads conflict with LON-CAPA, you   
 will need to use another provider.</li>  
 <li>If you do not want to re-adjust the preferences of your browser, you might  
 want to use the   
 <a href="/adm/login?interface=textual">text-based login mode</a>.   
 <li>If all else fails, please <b>try from another computer.</b></li>  <li>If all else fails, please <b>try from another computer.</b></li>
 </ul>  </ul>
 </body>  </body>
Removed from v.1.11  
changed lines
  Added in v.1.12

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