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Diff for /loncom/html/adm/loginproblems.html between versions 1.4 and 1.12

version 1.4, 2003/02/20 01:35:27 version 1.12, 2010/03/17 16:57:54
Line 1 Line 1
 <html>  <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
 <head>  <head>
   <meta http-equiv="Content-Type" content="text/html;charset=utf-8" />
 <title>LON-CAPA Login Problems</title>  <title>LON-CAPA Login Problems</title>
 <script>  <script type="text/javascript">
 function openwin() {  function openwin() {
    var testwin=window.open('/adm/rat/empty.html','test','menubar=0,width=200,height=100');     var testwin=window.open('/adm/rat/empty.html','test','menubar=0,width=200,height=100');
    testwin.document.clear();     testwin.document.clear();
Line 17  function openwin() { Line 18  function openwin() {
 LON-CAPA is designed to work with the following browsers  LON-CAPA is designed to work with the following browsers
 <ul>  <ul>
 <li>Mozilla version 1.0 and higher</li>  <li>Mozilla version 1.0 and higher</li>
   <li>Mozilla Firefox</li>
   <li>Camino</li>
 <li>Netscape version 4.7 and higher</li>  <li>Netscape version 4.7 and higher</li>
 <li>Safari</li>  <li>Safari version 1.1.1 and higher</li>
 <li>Galeon version 1.2 and higher</li>  <li>Galeon version 1.2 and higher</li>
 <li>Internet Explorer version 5.1 and higher</li>  <li>Internet Explorer version 5.1 and higher (found to be slow on MacOS)</li>
 </ul>  </ul>
 on the following operating systems  on the following operating systems
 <ul>  <ul>
 <li>Linux</li>  <li>Linux</li>
 <li>UNIX</li>  <li>UNIX</li>
 <li>MacOS</li>  <li>MacOS</li>
 <li>Windows 98, NT, 2000, ME, and XP</li>  <li>Microsoft Windows 98, NT, 2000, ME, XP, and Vista</li>
 </ul>  </ul>
 If you have problems logging in with any browser or any operating system not  If you have problems logging in with any browser or any operating system not
 listed above, please <b>use another browser or computer.</b>  listed above, please <b>use another browser or computer.</b>
 <h2>I have accessibility needs</h2>  Please please submit a help request to <a href="/adm/helpdesk?origurl=adm%2floginproblems.html">LON-CAPA support</a> if you have any problems.  
 Please use the   
 <a href="/adm/login?interface=textual">alternative text-based login mode</a>.   
 Please let the system administrator know if you have any problems.  
 <h2>I would like to use my Pocket Computer or PDA to access LON-CAPA</h2>  <h2>I would like to use my Pocket Computer or PDA to access LON-CAPA</h2>
 While we can make no guarantees that LON-CAPA will work with your particular  While we can make no guarantees that LON-CAPA will work with your particular
 Pocket Computer or PDA, you might want to try the  Pocket Computer or PDA. 
 <a href="/adm/login?interface=textual">alternative text-based login mode</a>.  We have had success with a Sharp Zaurus and <a href="http://www.bitstream.com/">ThunderHawk</a> on PocketPCs 
   (e.g., Dell Axim).
 <h2>I get "Username and/or password could not be authenticated"</h2>  <h2>I get "Username and/or password could not be authenticated"</h2>
 <ul>  <ul>
 <li>  <li>
Line 56  make sure to use the URL provided to you Line 57  make sure to use the URL provided to you
 This means that the server you attempted to login to is currently not   This means that the server you attempted to login to is currently not 
 available. For example, it might be undergoing maintenance. Please click on  available. For example, it might be undergoing maintenance. Please click on
 any of the other server, giving preference to the ones that say "preferred."  any of the other server, giving preference to the ones that say "preferred."
 <h2>I get "Login token missing, inaccessible or expired"</h2>  <h2>I get "Information needed to verify your login information is missing, inaccessible or expired"</h2>
 This is a very rare problem. If it occurs, please wait for 20 minutes, reload   LON-CAPA does internal encryption of password information submitted from the 
   login screen, but only keeps the decryption information for a day. Simply pull
   up the login screen again. 
   If that does not solve the problem, please wait for 20 minutes, reload 
 the login page, and try again. If after 20 minutes LON-CAPA still gives you   the login page, and try again. If after 20 minutes LON-CAPA still gives you 
 the same message, please email the Server Administrator listed on the login   the same message, please submit a help request to <a href="/adm/helpdesk?origurl=%2fadm%2floginproblems.html">LON-CAPA support</a>. 
 page. The Server Administrator can verify your situation and re-enable logins.   The server administrator will be able to verify your situation and re-enable logins.
 <h2>I hit "Log In," but nothing happens, or I get error messages and   <h2>I hit "Log In," but nothing happens, or I get error messages and 
 warnings</h2>  warnings</h2>
 <ul>  <ul>
Line 75  a small window should appear. If no wind Line 79  a small window should appear. If no wind
 </li>  </li>
 <li>The security settings are cranked up to a higher level. In particular, this  <li>The security settings are cranked up to a higher level. In particular, this
 might prevent unencrypted submission of passwords (LON-CAPA actually does its  might prevent unencrypted submission of passwords (LON-CAPA actually does its
 own encryption), or cross-server submission of forms.  own encryption), or cross-server submission of forms.</li>
 </ul></li>  </ul></li>
 <li>If all else fails, please <b>try from another computer.</b></li>  <li>If all else fails, please <b>try from another computer.</b></li>
 </ul>  </ul>
Line 87  listed above.</li> Line 91  listed above.</li>
 <li>If you have a supported browser, it might be hung.   <li>If you have a supported browser, it might be hung. 
 <b>Please completely quit  <b>Please completely quit
 your browser, and start it again.</b></li>  your browser, and start it again.</b></li>
 <li>You might have installed a filter against so-called "pop-up ads" (those  
 obnoxious windows that come up into your face trying to sell you something  
 while you are surfing). These filters will prevent LON-CAPA from running  
 properly. Please disable the filter for your school's domain, for example  
 "<tt>xyzu.edu</tt>."   
 <i>Test: as you <a href="javascript:openwin();">click here</a>,   
 a small window should appear.   
 If no window appears there, but   
 <a href="javascript:alert('THIS COMES UP');">this window</a> does come up,  
 pop-up filters are active.</i></li>  
 <li>You might be getting your internet access from a free service provider   
 which adds banner ads to your pages. These ads conflict with LON-CAPA, you   
 will need to use another provider.</li>  
 <li>If you do not want to re-adjust the preferences of your browser, you might  
 want to use the   
 <a href="/adm/login?interface=textual">text-based login mode</a>.  
 <li>If all else fails, please <b>try from another computer.</b></li>  <li>If all else fails, please <b>try from another computer.</b></li>
 </ul>  </ul>
 </body>  </body>
Removed from v.1.4  
changed lines
  Added in v.1.12

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