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Diff for /loncom/html/adm/loginproblems.html between versions 1.5 and 1.11

version 1.5, 2003/03/02 02:16:53 version 1.11, 2008/03/08 21:41:25
Line 17  function openwin() { Line 17  function openwin() {
 LON-CAPA is designed to work with the following browsers  LON-CAPA is designed to work with the following browsers
 <ul>  <ul>
 <li>Mozilla version 1.0 and higher</li>  <li>Mozilla version 1.0 and higher</li>
   <li>Mozilla Firefox</li>
   <li>Camino</li>
 <li>Netscape version 4.7 and higher</li>  <li>Netscape version 4.7 and higher</li>
 <li>Safari</li>  <li>Safari version 1.1.1 and higher</li>
 <li>Galeon version 1.2 and higher</li>  <li>Galeon version 1.2 and higher</li>
 <li>Internet Explorer version 5.1 and higher</li>  <li>Internet Explorer version 5.1 and higher (found to be slow on MacOS)</li>
 </ul>  </ul>
 on the following operating systems  on the following operating systems
 <ul>  <ul>
 <li>Linux</li>  <li>Linux</li>
 <li>UNIX</li>  <li>UNIX</li>
 <li>MacOS</li>  <li>MacOS</li>
 <li>Windows 98, NT, 2000, ME, and XP</li>  <li>Microsoft Windows 98, NT, 2000, ME, XP, and Vista</li>
 </ul>  </ul>
 If you have problems logging in with any browser or any operating system not  If you have problems logging in with any browser or any operating system not
 listed above, please <b>use another browser or computer.</b>  listed above, please <b>use another browser or computer.</b>
Line 38  Please let the system administrator know Line 40  Please let the system administrator know
 <h2>I would like to use my Pocket Computer or PDA to access LON-CAPA</h2>  <h2>I would like to use my Pocket Computer or PDA to access LON-CAPA</h2>
 While we can make no guarantees that LON-CAPA will work with your particular  While we can make no guarantees that LON-CAPA will work with your particular
 Pocket Computer or PDA, you might want to try the  Pocket Computer or PDA, you might want to try the
 <a href="/adm/login?interface=textual">alternative text-based login mode</a>.  <a href="/adm/login?interface=textual">alternative text-based login mode</a>. 
   We have had success with a Sharp Zaurus and <a href="http://www.bitstream.com/">ThunderHawk</a> on PocketPCs 
   (e.g., Dell Axim).
 <h2>I get "Username and/or password could not be authenticated"</h2>  <h2>I get "Username and/or password could not be authenticated"</h2>
 <ul>  <ul>
 <li>  <li>
Line 62  login screen, but only keeps the decrypt Line 66  login screen, but only keeps the decrypt
 up the login screen again.   up the login screen again. 
 If that does not solve the problem, please wait for 20 minutes, reload   If that does not solve the problem, please wait for 20 minutes, reload 
 the login page, and try again. If after 20 minutes LON-CAPA still gives you   the login page, and try again. If after 20 minutes LON-CAPA still gives you 
 the same message, please email the Server Administrator listed on the login   the same message, please submit a help request to <a href="/adm/helpdesk?origurl=%2fadm%2floginproblems.html">LON-CAPA support</a>. 
 page. The Server Administrator can verify your situation and re-enable logins.   The server administrator will be able to verify your situation and re-enable logins.
 <h2>I hit "Log In," but nothing happens, or I get error messages and   <h2>I hit "Log In," but nothing happens, or I get error messages and 
 warnings</h2>  warnings</h2>
 <ul>  <ul>
Line 84  own encryption), or cross-server submiss Line 88  own encryption), or cross-server submiss
 </ul>  </ul>
 <h2>After logging in, I get the message "Welcome," but then nothing happens  <h2>After logging in, I get the message "Welcome," but then nothing happens
 </h2>  </h2>
   Actually, something <i>will</i> happen if you wait around a little bit: 
   after trying 
   to launch its Remote Control for a while, LON-CAPA will default into its
   text-based interface mode. That mode 
   is just fine for most operations, but has certain limits. 
 <ul>  <ul>
 <li>The most common problem is that your browser is not one of the browsers  <li>The most common problem is that your browser is not one of the browsers
 listed above.</li>  listed above.</li>
Line 92  listed above.</li> Line 101  listed above.</li>
 your browser, and start it again.</b></li>  your browser, and start it again.</b></li>
 <li>You might have installed a filter against so-called "pop-up ads" (those  <li>You might have installed a filter against so-called "pop-up ads" (those
 obnoxious windows that come up into your face trying to sell you something  obnoxious windows that come up into your face trying to sell you something
 while you are surfing). These filters will prevent LON-CAPA from running  while you are surfing).
 properly. Please disable the filter for your school's domain, for example  
   We recommend to disable the filter for your school's domain, for example
 "<tt>xyzu.edu</tt>."   "<tt>xyzu.edu</tt>." 
 <i>Test: as you <a href="javascript:openwin();">click here</a>,   <i>Test: as you <a href="javascript:openwin();">click here</a>, 
 a small window should appear.   a small window should appear. 
Line 105  which adds banner ads to your pages. The Line 115  which adds banner ads to your pages. The
 will need to use another provider.</li>  will need to use another provider.</li>
 <li>If you do not want to re-adjust the preferences of your browser, you might  <li>If you do not want to re-adjust the preferences of your browser, you might
 want to use the   want to use the 
 <a href="/adm/login?interface=textual">text-based login mode</a>.  <a href="/adm/login?interface=textual">text-based login mode</a>. 
 <li>If all else fails, please <b>try from another computer.</b></li>  <li>If all else fails, please <b>try from another computer.</b></li>
 </ul>  </ul>
 </body>  </body>
Removed from v.1.5  
changed lines
  Added in v.1.11

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