--- loncom/html/adm/loginproblems.html	2008/03/08 21:41:25	1.11
+++ loncom/html/adm/loginproblems.html	2010/03/17 16:57:54	1.12
@@ -1,7 +1,8 @@
-<html>
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
 <head>
+<meta http-equiv="Content-Type" content="text/html;charset=utf-8" />
 <title>LON-CAPA Login Problems</title>
-<script>
+<script type="text/javascript">
 function openwin() {
    var testwin=window.open('/adm/rat/empty.html','test','menubar=0,width=200,height=100');
    testwin.document.clear();
@@ -33,14 +34,10 @@ on the following operating systems
 </ul>
 If you have problems logging in with any browser or any operating system not
 listed above, please <b>use another browser or computer.</b>
-<h2>I have accessibility needs</h2>
-Please use the 
-<a href="/adm/login?interface=textual">alternative text-based login mode</a>. 
-Please let the system administrator know if you have any problems.
+Please please submit a help request to <a href="/adm/helpdesk?origurl=adm%2floginproblems.html">LON-CAPA support</a> if you have any problems.  
 <h2>I would like to use my Pocket Computer or PDA to access LON-CAPA</h2>
 While we can make no guarantees that LON-CAPA will work with your particular
-Pocket Computer or PDA, you might want to try the
-<a href="/adm/login?interface=textual">alternative text-based login mode</a>. 
+Pocket Computer or PDA. 
 We have had success with a Sharp Zaurus and <a href="http://www.bitstream.com/">ThunderHawk</a> on PocketPCs 
 (e.g., Dell Axim).
 <h2>I get "Username and/or password could not be authenticated"</h2>
@@ -82,40 +79,18 @@ a small window should appear. If no wind
 </li>
 <li>The security settings are cranked up to a higher level. In particular, this
 might prevent unencrypted submission of passwords (LON-CAPA actually does its
-own encryption), or cross-server submission of forms.
+own encryption), or cross-server submission of forms.</li>
 </ul></li>
 <li>If all else fails, please <b>try from another computer.</b></li>
 </ul>
 <h2>After logging in, I get the message "Welcome," but then nothing happens
 </h2>
-Actually, something <i>will</i> happen if you wait around a little bit: 
-after trying 
-to launch its Remote Control for a while, LON-CAPA will default into its
-text-based interface mode. That mode 
-is just fine for most operations, but has certain limits. 
 <ul>
 <li>The most common problem is that your browser is not one of the browsers
 listed above.</li>
 <li>If you have a supported browser, it might be hung. 
 <b>Please completely quit
 your browser, and start it again.</b></li>
-<li>You might have installed a filter against so-called "pop-up ads" (those
-obnoxious windows that come up into your face trying to sell you something
-while you are surfing).
-
-We recommend to disable the filter for your school's domain, for example
-"<tt>xyzu.edu</tt>." 
-<i>Test: as you <a href="javascript:openwin();">click here</a>, 
-a small window should appear. 
-If no window appears there, but 
-<a href="javascript:alert('THIS COMES UP');">this window</a> does come up,
-pop-up filters are active.</i></li>
-<li>You might be getting your internet access from a free service provider 
-which adds banner ads to your pages. These ads conflict with LON-CAPA, you 
-will need to use another provider.</li>
-<li>If you do not want to re-adjust the preferences of your browser, you might
-want to use the 
-<a href="/adm/login?interface=textual">text-based login mode</a>. 
 <li>If all else fails, please <b>try from another computer.</b></li>
 </ul>
 </body>
