--- loncom/html/adm/loginproblems.html	2003/01/16 01:37:26	1.1
+++ loncom/html/adm/loginproblems.html	2008/03/08 21:41:25	1.11
@@ -1,6 +1,15 @@
 <html>
 <head>
 <title>LON-CAPA Login Problems</title>
+<script>
+function openwin() {
+   var testwin=window.open('/adm/rat/empty.html','test','menubar=0,width=200,height=100');
+   testwin.document.clear();
+   testwin.document.writeln('PASSED TEST');
+   testwin.document.close();
+   testwin.focus();
+}
+</script>
 </head>
 <body bgcolor="#FFFFFF">
 <h1>Login Problems with LON-CAPA</h1>
@@ -8,18 +17,32 @@
 LON-CAPA is designed to work with the following browsers
 <ul>
 <li>Mozilla version 1.0 and higher</li>
+<li>Mozilla Firefox</li>
+<li>Camino</li>
 <li>Netscape version 4.7 and higher</li>
-<li>Internet Explorer version 5.0 and higher</li>
+<li>Safari version 1.1.1 and higher</li>
+<li>Galeon version 1.2 and higher</li>
+<li>Internet Explorer version 5.1 and higher (found to be slow on MacOS)</li>
 </ul>
 on the following operating systems
 <ul>
 <li>Linux</li>
 <li>UNIX</li>
 <li>MacOS</li>
-<li>Windows</li>
+<li>Microsoft Windows 98, NT, 2000, ME, XP, and Vista</li>
 </ul>
 If you have problems logging in with any browser or any operating system not
 listed above, please <b>use another browser or computer.</b>
+<h2>I have accessibility needs</h2>
+Please use the 
+<a href="/adm/login?interface=textual">alternative text-based login mode</a>. 
+Please let the system administrator know if you have any problems.
+<h2>I would like to use my Pocket Computer or PDA to access LON-CAPA</h2>
+While we can make no guarantees that LON-CAPA will work with your particular
+Pocket Computer or PDA, you might want to try the
+<a href="/adm/login?interface=textual">alternative text-based login mode</a>. 
+We have had success with a Sharp Zaurus and <a href="http://www.bitstream.com/">ThunderHawk</a> on PocketPCs 
+(e.g., Dell Axim).
 <h2>I get "Username and/or password could not be authenticated"</h2>
 <ul>
 <li>
@@ -33,25 +56,18 @@ Especially if you hit upon this page by
 some other search engine, you might have hit a server at another place. Please
 make sure to use the URL provided to you. 
 </li></ul>
-<h2>I get "Login token missing, inaccessible or expired"</h2>
-This is a very rare problem. If it occurs, please wait for 20 minutes, reload 
+<h2>I get a list of computers ...</h2>
+This means that the server you attempted to login to is currently not 
+available. For example, it might be undergoing maintenance. Please click on
+any of the other server, giving preference to the ones that say "preferred."
+<h2>I get "Information needed to verify your login information is missing, inaccessible or expired"</h2>
+LON-CAPA does internal encryption of password information submitted from the 
+login screen, but only keeps the decryption information for a day. Simply pull
+up the login screen again. 
+If that does not solve the problem, please wait for 20 minutes, reload 
 the login page, and try again. If after 20 minutes LON-CAPA still gives you 
-the same message, please email the Server Administrator listed on the login 
-page. The Server Administrator can verify your situation and re-enable logins.
-<h2>After logging in, I get the message "Welcome," but then nothing happens
-</h2>
-<ul>
-<li>The most common problem is that your browser is not one of the browsers
-listed above.</li>
-<li>If you have a supported browser, it might be hung. Please completely quit
-your browser, and start it again.</li>
-<li>You might have installed a filter against so-called "pop-up adds" (those
-obnoxious windows that come up into your face trying to sell you something
-while you are surfing). These filters will prevent LON-CAPA from running
-properly. Please disable the filter for your school's domain, for example
-"xyzu.edu."</li>
-<li>If all else fails, please <b>try from another computer.</b></li>
-</ul>
+the same message, please submit a help request to <a href="/adm/helpdesk?origurl=%2fadm%2floginproblems.html">LON-CAPA support</a>. 
+ The server administrator will be able to verify your situation and re-enable logins.
 <h2>I hit "Log In," but nothing happens, or I get error messages and 
 warnings</h2>
 <ul>
@@ -60,12 +76,47 @@ listed above.</li>
 <li>You might have modified the preferences in your browser. In particular, the
 following preferences can be a problem:
 <ul>
-<li>Scripting languages, in particular JavaScript, is disabled.</li>
+<li>Scripting languages, in particular JavaScript, is disabled. 
+<i>Test: as you <a href="javascript:alert('PASSED TEST');">click here</a>, 
+a small window should appear. If no window appears, scripting is disabled.</i>
+</li>
 <li>The security settings are cranked up to a higher level. In particular, this
 might prevent unencrypted submission of passwords (LON-CAPA actually does its
 own encryption), or cross-server submission of forms.
 </ul></li>
 <li>If all else fails, please <b>try from another computer.</b></li>
 </ul>
+<h2>After logging in, I get the message "Welcome," but then nothing happens
+</h2>
+Actually, something <i>will</i> happen if you wait around a little bit: 
+after trying 
+to launch its Remote Control for a while, LON-CAPA will default into its
+text-based interface mode. That mode 
+is just fine for most operations, but has certain limits. 
+<ul>
+<li>The most common problem is that your browser is not one of the browsers
+listed above.</li>
+<li>If you have a supported browser, it might be hung. 
+<b>Please completely quit
+your browser, and start it again.</b></li>
+<li>You might have installed a filter against so-called "pop-up ads" (those
+obnoxious windows that come up into your face trying to sell you something
+while you are surfing).
+
+We recommend to disable the filter for your school's domain, for example
+"<tt>xyzu.edu</tt>." 
+<i>Test: as you <a href="javascript:openwin();">click here</a>, 
+a small window should appear. 
+If no window appears there, but 
+<a href="javascript:alert('THIS COMES UP');">this window</a> does come up,
+pop-up filters are active.</i></li>
+<li>You might be getting your internet access from a free service provider 
+which adds banner ads to your pages. These ads conflict with LON-CAPA, you 
+will need to use another provider.</li>
+<li>If you do not want to re-adjust the preferences of your browser, you might
+want to use the 
+<a href="/adm/login?interface=textual">text-based login mode</a>. 
+<li>If all else fails, please <b>try from another computer.</b></li>
+</ul>
 </body>
 </html>
