--- loncom/html/adm/loginproblems.html	2003/02/19 14:01:10	1.3
+++ loncom/html/adm/loginproblems.html	2010/03/17 16:57:54	1.12
@@ -1,7 +1,8 @@
-<html>
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
 <head>
+<meta http-equiv="Content-Type" content="text/html;charset=utf-8" />
 <title>LON-CAPA Login Problems</title>
-<script>
+<script type="text/javascript">
 function openwin() {
    var testwin=window.open('/adm/rat/empty.html','test','menubar=0,width=200,height=100');
    testwin.document.clear();
@@ -17,27 +18,28 @@ function openwin() {
 LON-CAPA is designed to work with the following browsers
 <ul>
 <li>Mozilla version 1.0 and higher</li>
+<li>Mozilla Firefox</li>
+<li>Camino</li>
 <li>Netscape version 4.7 and higher</li>
-<li>Safari</li>
-<li>Internet Explorer version 5.0 and higher</li>
+<li>Safari version 1.1.1 and higher</li>
+<li>Galeon version 1.2 and higher</li>
+<li>Internet Explorer version 5.1 and higher (found to be slow on MacOS)</li>
 </ul>
 on the following operating systems
 <ul>
 <li>Linux</li>
 <li>UNIX</li>
 <li>MacOS</li>
-<li>Windows 98, NT, 2000, ME, and XP</li>
+<li>Microsoft Windows 98, NT, 2000, ME, XP, and Vista</li>
 </ul>
 If you have problems logging in with any browser or any operating system not
 listed above, please <b>use another browser or computer.</b>
-<h2>I have accessibility needs</h2>
-Please use the 
-<a href="/adm/login?interface=textual">alternative text-based login mode</a>. 
-Please let the system administrator know if you have any problems.
+Please please submit a help request to <a href="/adm/helpdesk?origurl=adm%2floginproblems.html">LON-CAPA support</a> if you have any problems.  
 <h2>I would like to use my Pocket Computer or PDA to access LON-CAPA</h2>
 While we can make no guarantees that LON-CAPA will work with your particular
-Pocket Computer or PDA, you might want to try the
-<a href="/adm/login?interface=textual">alternative text-based login mode</a>.
+Pocket Computer or PDA. 
+We have had success with a Sharp Zaurus and <a href="http://www.bitstream.com/">ThunderHawk</a> on PocketPCs 
+(e.g., Dell Axim).
 <h2>I get "Username and/or password could not be authenticated"</h2>
 <ul>
 <li>
@@ -55,11 +57,14 @@ make sure to use the URL provided to you
 This means that the server you attempted to login to is currently not 
 available. For example, it might be undergoing maintenance. Please click on
 any of the other server, giving preference to the ones that say "preferred."
-<h2>I get "Login token missing, inaccessible or expired"</h2>
-This is a very rare problem. If it occurs, please wait for 20 minutes, reload 
+<h2>I get "Information needed to verify your login information is missing, inaccessible or expired"</h2>
+LON-CAPA does internal encryption of password information submitted from the 
+login screen, but only keeps the decryption information for a day. Simply pull
+up the login screen again. 
+If that does not solve the problem, please wait for 20 minutes, reload 
 the login page, and try again. If after 20 minutes LON-CAPA still gives you 
-the same message, please email the Server Administrator listed on the login 
-page. The Server Administrator can verify your situation and re-enable logins.
+the same message, please submit a help request to <a href="/adm/helpdesk?origurl=%2fadm%2floginproblems.html">LON-CAPA support</a>. 
+ The server administrator will be able to verify your situation and re-enable logins.
 <h2>I hit "Log In," but nothing happens, or I get error messages and 
 warnings</h2>
 <ul>
@@ -74,7 +79,7 @@ a small window should appear. If no wind
 </li>
 <li>The security settings are cranked up to a higher level. In particular, this
 might prevent unencrypted submission of passwords (LON-CAPA actually does its
-own encryption), or cross-server submission of forms.
+own encryption), or cross-server submission of forms.</li>
 </ul></li>
 <li>If all else fails, please <b>try from another computer.</b></li>
 </ul>
@@ -86,22 +91,6 @@ listed above.</li>
 <li>If you have a supported browser, it might be hung. 
 <b>Please completely quit
 your browser, and start it again.</b></li>
-<li>You might have installed a filter against so-called "pop-up ads" (those
-obnoxious windows that come up into your face trying to sell you something
-while you are surfing). These filters will prevent LON-CAPA from running
-properly. Please disable the filter for your school's domain, for example
-"<tt>xyzu.edu</tt>." 
-<i>Test: as you <a href="javascript:openwin();">click here</a>, 
-a small window should appear. 
-If no window appears there, but 
-<a href="javascript:alert('THIS COMES UP');">this window</a> does come up,
-pop-up filters are active.</i></li>
-<li>You might be getting your internet access from a free service provider 
-which adds banner ads to your pages. These ads conflict with LON-CAPA, you 
-will need to use another provider.</li>
-<li>If you do not want to re-adjust the preferences of your browser, you might
-want to use the 
-<a href="/adm/login?interface=textual">text-based login mode</a>.
 <li>If all else fails, please <b>try from another computer.</b></li>
 </ul>
 </body>
