--- loncom/html/adm/loginproblems.html	2003/01/16 01:40:27	1.2
+++ loncom/html/adm/loginproblems.html	2024/07/31 02:10:11	1.16
@@ -1,6 +1,16 @@
-<html>
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
 <head>
+<meta http-equiv="Content-Type" content="text/html;charset=utf-8" />
 <title>LON-CAPA Login Problems</title>
+<script type="text/javascript">
+function openwin() {
+   var testwin=window.open('/adm/rat/empty.html','test','menubar=0,width=200,height=100');
+   testwin.document.clear();
+   testwin.document.writeln('PASSED TEST');
+   testwin.document.close();
+   testwin.focus();
+}
+</script>
 </head>
 <body bgcolor="#FFFFFF">
 <h1>Login Problems with LON-CAPA</h1>
@@ -8,18 +18,29 @@
 LON-CAPA is designed to work with the following browsers
 <ul>
 <li>Mozilla version 1.0 and higher</li>
+<li>Mozilla Firefox</li>
+<li>Camino</li>
 <li>Netscape version 4.7 and higher</li>
-<li>Internet Explorer version 5.0 and higher</li>
+<li>Safari version 1.1.1 and higher</li>
+<li>Galeon version 1.2 and higher</li>
+<li>Google Chrome</li>
+<li>Microsoft Edge<li>
+<li>Opera version 10 and higher</li>
+<li>Internet Explorer version 5.1 and higher</li>
 </ul>
 on the following operating systems
 <ul>
 <li>Linux</li>
 <li>UNIX</li>
 <li>MacOS</li>
-<li>Windows</li>
+<li>Microsoft Windows 98 and higher</li>
 </ul>
 If you have problems logging in with any browser or any operating system not
 listed above, please <b>use another browser or computer.</b>
+Please please submit a help request to <a href="/adm/helpdesk?origurl=%2fadm%2floginproblems.html">LON-CAPA support</a> if you have any problems.  
+<h2>I would like to use my Pocket Computer or PDA to access LON-CAPA</h2>
+While we can make no guarantees that LON-CAPA will work with your particular
+Pocket Computer or PDA, it runs fine on Apple iPhones, iPads, and iPods using Safari, as well as on several Android devices.
 <h2>I get "Username and/or password could not be authenticated"</h2>
 <ul>
 <li>
@@ -33,28 +54,18 @@ Especially if you hit upon this page by
 some other search engine, you might have hit a server at another place. Please
 make sure to use the URL provided to you. 
 </li></ul>
-<h2>I get "Login token missing, inaccessible or expired"</h2>
-This is a very rare problem. If it occurs, please wait for 20 minutes, reload 
+<h2>I get a list of computers ...</h2>
+This means that the server you attempted to login to is currently not 
+available. For example, it might be undergoing maintenance. Please click on
+any of the other server, giving preference to the ones that say "preferred."
+<h2>I get "Information needed to verify your login information is missing, inaccessible or expired"</h2>
+LON-CAPA does internal encryption of password information submitted from the 
+login screen, but only keeps the decryption information for a day. Simply pull
+up the login screen again. 
+If that does not solve the problem, please wait for 20 minutes, reload 
 the login page, and try again. If after 20 minutes LON-CAPA still gives you 
-the same message, please email the Server Administrator listed on the login 
-page. The Server Administrator can verify your situation and re-enable logins.
-<h2>After logging in, I get the message "Welcome," but then nothing happens
-</h2>
-<ul>
-<li>The most common problem is that your browser is not one of the browsers
-listed above.</li>
-<li>If you have a supported browser, it might be hung. Please completely quit
-your browser, and start it again.</li>
-<li>You might have installed a filter against so-called "pop-up ads" (those
-obnoxious windows that come up into your face trying to sell you something
-while you are surfing). These filters will prevent LON-CAPA from running
-properly. Please disable the filter for your school's domain, for example
-"xyzu.edu."</li>
-<li>You might be getting your internet access from a free service provider 
-which adds banner ads to your pages. These ads conflict with LON-CAPA, you 
-will need to use another provider.</li>
-<li>If all else fails, please <b>try from another computer.</b></li>
-</ul>
+the same message, please submit a help request to <a href="/adm/helpdesk?origurl=%2fadm%2floginproblems.html">LON-CAPA support</a>. 
+ The server administrator will be able to verify your situation and re-enable logins.
 <h2>I hit "Log In," but nothing happens, or I get error messages and 
 warnings</h2>
 <ul>
@@ -63,12 +74,25 @@ listed above.</li>
 <li>You might have modified the preferences in your browser. In particular, the
 following preferences can be a problem:
 <ul>
-<li>Scripting languages, in particular JavaScript, is disabled.</li>
+<li>Scripting languages, in particular JavaScript, is disabled. 
+<i>Test: as you <a href="javascript:alert('PASSED TEST');">click here</a>, 
+a small window should appear. If no window appears, scripting is disabled.</i>
+</li>
 <li>The security settings are cranked up to a higher level. In particular, this
 might prevent unencrypted submission of passwords (LON-CAPA actually does its
-own encryption), or cross-server submission of forms.
+own encryption), or cross-server submission of forms.</li>
 </ul></li>
 <li>If all else fails, please <b>try from another computer.</b></li>
 </ul>
+<h2>After logging in, I get the message "Welcome," but then nothing happens
+</h2>
+<ul>
+<li>The most common problem is that your browser is not one of the browsers
+listed above.</li>
+<li>If you have a supported browser, it might be hung. 
+<b>Please completely quit
+your browser, and start it again.</b></li>
+<li>If all else fails, please <b>try from another computer.</b></li>
+</ul>
 </body>
 </html>
