--- loncom/html/adm/loginproblems.html	2003/02/20 01:35:27	1.4
+++ loncom/html/adm/loginproblems.html	2003/03/02 02:16:53	1.5
@@ -56,8 +56,11 @@ make sure to use the URL provided to you
 This means that the server you attempted to login to is currently not 
 available. For example, it might be undergoing maintenance. Please click on
 any of the other server, giving preference to the ones that say "preferred."
-<h2>I get "Login token missing, inaccessible or expired"</h2>
-This is a very rare problem. If it occurs, please wait for 20 minutes, reload 
+<h2>I get "Information needed to verify your login information is missing, inaccessible or expired"</h2>
+LON-CAPA does internal encryption of password information submitted from the 
+login screen, but only keeps the decryption information for a day. Simply pull
+up the login screen again. 
+If that does not solve the problem, please wait for 20 minutes, reload 
 the login page, and try again. If after 20 minutes LON-CAPA still gives you 
 the same message, please email the Server Administrator listed on the login 
 page. The Server Administrator can verify your situation and re-enable logins.