--- loncom/html/adm/loginproblems.html 2003/01/16 01:37:26 1.1
+++ loncom/html/adm/loginproblems.html 2003/05/26 14:02:37 1.6
@@ -1,6 +1,15 @@
LON-CAPA Login Problems
+
Login Problems with LON-CAPA
@@ -9,17 +18,29 @@ LON-CAPA is designed to work with the fo
- Mozilla version 1.0 and higher
- Netscape version 4.7 and higher
-- Internet Explorer version 5.0 and higher
+- Safari
+- Galeon version 1.2 and higher
+- Internet Explorer version 5.1 and higher
on the following operating systems
- Linux
- UNIX
- MacOS
-- Windows
+- Windows 98, NT, 2000, ME, and XP
If you have problems logging in with any browser or any operating system not
listed above, please use another browser or computer.
+I have accessibility needs
+Please use the
+alternative text-based login mode.
+Please let the system administrator know if you have any problems.
+I would like to use my Pocket Computer or PDA to access LON-CAPA
+While we can make no guarantees that LON-CAPA will work with your particular
+Pocket Computer or PDA, you might want to try the
+alternative text-based login mode.
+We have had success with a Sharp Zaurus and Thunderhawk on PocketPCs
+(e.g., Dell Axim).
I get "Username and/or password could not be authenticated"
-
@@ -33,25 +54,18 @@ Especially if you hit upon this page by
some other search engine, you might have hit a server at another place. Please
make sure to use the URL provided to you.
-I get "Login token missing, inaccessible or expired"
-This is a very rare problem. If it occurs, please wait for 20 minutes, reload
+I get a list of computers ...
+This means that the server you attempted to login to is currently not
+available. For example, it might be undergoing maintenance. Please click on
+any of the other server, giving preference to the ones that say "preferred."
+I get "Information needed to verify your login information is missing, inaccessible or expired"
+LON-CAPA does internal encryption of password information submitted from the
+login screen, but only keeps the decryption information for a day. Simply pull
+up the login screen again.
+If that does not solve the problem, please wait for 20 minutes, reload
the login page, and try again. If after 20 minutes LON-CAPA still gives you
the same message, please email the Server Administrator listed on the login
page. The Server Administrator can verify your situation and re-enable logins.
-After logging in, I get the message "Welcome," but then nothing happens
-
-
-- The most common problem is that your browser is not one of the browsers
-listed above.
-- If you have a supported browser, it might be hung. Please completely quit
-your browser, and start it again.
-- You might have installed a filter against so-called "pop-up adds" (those
-obnoxious windows that come up into your face trying to sell you something
-while you are surfing). These filters will prevent LON-CAPA from running
-properly. Please disable the filter for your school's domain, for example
-"xyzu.edu."
-- If all else fails, please try from another computer.
-
I hit "Log In," but nothing happens, or I get error messages and
warnings
@@ -60,12 +74,47 @@ listed above.
- You might have modified the preferences in your browser. In particular, the
following preferences can be a problem:
-- Scripting languages, in particular JavaScript, is disabled.
+- Scripting languages, in particular JavaScript, is disabled.
+Test: as you click here,
+a small window should appear. If no window appears, scripting is disabled.
+
- The security settings are cranked up to a higher level. In particular, this
might prevent unencrypted submission of passwords (LON-CAPA actually does its
own encryption), or cross-server submission of forms.
- If all else fails, please try from another computer.
+After logging in, I get the message "Welcome," but then nothing happens
+
+Actually, something will happen if you wait around a little bit:
+after trying
+to launch its Remote Control for a while, LON-CAPA will default into its
+text-based interface mode. That mode
+is just fine for most operations, but has certain limits.
+
+- The most common problem is that your browser is not one of the browsers
+listed above.
+- If you have a supported browser, it might be hung.
+Please completely quit
+your browser, and start it again.
+- You might have installed a filter against so-called "pop-up ads" (those
+obnoxious windows that come up into your face trying to sell you something
+while you are surfing).
+
+We recommend to disable the filter for your school's domain, for example
+"xyzu.edu."
+Test: as you click here,
+a small window should appear.
+If no window appears there, but
+this window does come up,
+pop-up filters are active.
+- You might be getting your internet access from a free service provider
+which adds banner ads to your pages. These ads conflict with LON-CAPA, you
+will need to use another provider.
+- If you do not want to re-adjust the preferences of your browser, you might
+want to use the
+text-based login mode.
+
- If all else fails, please try from another computer.
+