--- loncom/html/adm/loginproblems.html 2003/05/26 14:02:37 1.6
+++ loncom/html/adm/loginproblems.html 2008/03/08 21:41:25 1.11
@@ -17,17 +17,19 @@ function openwin() {
LON-CAPA is designed to work with the following browsers
- Mozilla version 1.0 and higher
+- Mozilla Firefox
+- Camino
- Netscape version 4.7 and higher
-- Safari
+- Safari version 1.1.1 and higher
- Galeon version 1.2 and higher
-- Internet Explorer version 5.1 and higher
+- Internet Explorer version 5.1 and higher (found to be slow on MacOS)
on the following operating systems
- Linux
- UNIX
- MacOS
-- Windows 98, NT, 2000, ME, and XP
+- Microsoft Windows 98, NT, 2000, ME, XP, and Vista
If you have problems logging in with any browser or any operating system not
listed above, please use another browser or computer.
@@ -39,7 +41,7 @@ Please let the system administrator know
While we can make no guarantees that LON-CAPA will work with your particular
Pocket Computer or PDA, you might want to try the
alternative text-based login mode.
-We have had success with a Sharp Zaurus and Thunderhawk on PocketPCs
+We have had success with a Sharp Zaurus and ThunderHawk on PocketPCs
(e.g., Dell Axim).
I get "Username and/or password could not be authenticated"
@@ -64,8 +66,8 @@ login screen, but only keeps the decrypt
up the login screen again.
If that does not solve the problem, please wait for 20 minutes, reload
the login page, and try again. If after 20 minutes LON-CAPA still gives you
-the same message, please email the Server Administrator listed on the login
-page. The Server Administrator can verify your situation and re-enable logins.
+the same message, please submit a help request to LON-CAPA support.
+ The server administrator will be able to verify your situation and re-enable logins.
I hit "Log In," but nothing happens, or I get error messages and
warnings