Annotation of loncom/html/adm/loginproblems.html, revision 1.1
1.1 ! www 1: <html>
! 2: <head>
! 3: <title>LON-CAPA Login Problems</title>
! 4: </head>
! 5: <body bgcolor="#FFFFFF">
! 6: <h1>Login Problems with LON-CAPA</h1>
! 7: <h2>Which browsers can I use with LON-CAPA?</h2>
! 8: LON-CAPA is designed to work with the following browsers
! 9: <ul>
! 10: <li>Mozilla version 1.0 and higher</li>
! 11: <li>Netscape version 4.7 and higher</li>
! 12: <li>Internet Explorer version 5.0 and higher</li>
! 13: </ul>
! 14: on the following operating systems
! 15: <ul>
! 16: <li>Linux</li>
! 17: <li>UNIX</li>
! 18: <li>MacOS</li>
! 19: <li>Windows</li>
! 20: </ul>
! 21: If you have problems logging in with any browser or any operating system not
! 22: listed above, please <b>use another browser or computer.</b>
! 23: <h2>I get "Username and/or password could not be authenticated"</h2>
! 24: <ul>
! 25: <li>
! 26: The most common problem here is that the Caps-Lock button is pressed. Usernames
! 27: and passwords are case sensitive, so it does matter if something is typed with
! 28: lowercase or with uppercase letters.
! 29: </li><li>
! 30: The second most common problems is that users accidentally go to the wrong
! 31: server. LON-CAPA is running at many universities, colleges, and schools.
! 32: Especially if you hit upon this page by looking for "LON-CAPA" in Google or
! 33: some other search engine, you might have hit a server at another place. Please
! 34: make sure to use the URL provided to you.
! 35: </li></ul>
! 36: <h2>I get "Login token missing, inaccessible or expired"</h2>
! 37: This is a very rare problem. If it occurs, please wait for 20 minutes, reload
! 38: the login page, and try again. If after 20 minutes LON-CAPA still gives you
! 39: the same message, please email the Server Administrator listed on the login
! 40: page. The Server Administrator can verify your situation and re-enable logins.
! 41: <h2>After logging in, I get the message "Welcome," but then nothing happens
! 42: </h2>
! 43: <ul>
! 44: <li>The most common problem is that your browser is not one of the browsers
! 45: listed above.</li>
! 46: <li>If you have a supported browser, it might be hung. Please completely quit
! 47: your browser, and start it again.</li>
! 48: <li>You might have installed a filter against so-called "pop-up adds" (those
! 49: obnoxious windows that come up into your face trying to sell you something
! 50: while you are surfing). These filters will prevent LON-CAPA from running
! 51: properly. Please disable the filter for your school's domain, for example
! 52: "xyzu.edu."</li>
! 53: <li>If all else fails, please <b>try from another computer.</b></li>
! 54: </ul>
! 55: <h2>I hit "Log In," but nothing happens, or I get error messages and
! 56: warnings</h2>
! 57: <ul>
! 58: <li>The most common problem is that your browser is not one of the browsers
! 59: listed above.</li>
! 60: <li>You might have modified the preferences in your browser. In particular, the
! 61: following preferences can be a problem:
! 62: <ul>
! 63: <li>Scripting languages, in particular JavaScript, is disabled.</li>
! 64: <li>The security settings are cranked up to a higher level. In particular, this
! 65: might prevent unencrypted submission of passwords (LON-CAPA actually does its
! 66: own encryption), or cross-server submission of forms.
! 67: </ul></li>
! 68: <li>If all else fails, please <b>try from another computer.</b></li>
! 69: </ul>
! 70: </body>
! 71: </html>
FreeBSD-CVSweb <freebsd-cvsweb@FreeBSD.org>
![[BACK]](/icons/back.gif){kind=icon}
Return to loginproblems.html CVS log ![[TXT]](/icons/text.gif){kind=icon}
![[DIR]](/icons/dir.gif){kind=icon}
Up to [LON-CAPA] / loncom / html / adm