loncom/html/adm/loginproblems.html - view

File: [LON-CAPA] / loncom / html / adm / loginproblems.html
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Thu Jan 16 01:40:27 2003 UTC (21 years, 9 months ago) by www
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It is ads, not adds, and there are ads which providers add.

<html> <head> <title>LON-CAPA Login Problems</title> </head> <body bgcolor="#FFFFFF"> <h1>Login Problems with LON-CAPA</h1> <h2>Which browsers can I use with LON-CAPA?</h2> LON-CAPA is designed to work with the following browsers <ul> <li>Mozilla version 1.0 and higher</li> <li>Netscape version 4.7 and higher</li> <li>Internet Explorer version 5.0 and higher</li> </ul> on the following operating systems <ul> <li>Linux</li> <li>UNIX</li> <li>MacOS</li> <li>Windows</li> </ul> If you have problems logging in with any browser or any operating system not listed above, please <b>use another browser or computer.</b> <h2>I get "Username and/or password could not be authenticated"</h2> <ul> <li> The most common problem here is that the Caps-Lock button is pressed. Usernames and passwords are case sensitive, so it does matter if something is typed with lowercase or with uppercase letters. </li><li> The second most common problems is that users accidentally go to the wrong server. LON-CAPA is running at many universities, colleges, and schools. Especially if you hit upon this page by looking for "LON-CAPA" in Google or some other search engine, you might have hit a server at another place. Please make sure to use the URL provided to you. </li></ul> <h2>I get "Login token missing, inaccessible or expired"</h2> This is a very rare problem. If it occurs, please wait for 20 minutes, reload the login page, and try again. If after 20 minutes LON-CAPA still gives you the same message, please email the Server Administrator listed on the login page. The Server Administrator can verify your situation and re-enable logins. <h2>After logging in, I get the message "Welcome," but then nothing happens </h2> <ul> <li>The most common problem is that your browser is not one of the browsers listed above.</li> <li>If you have a supported browser, it might be hung. Please completely quit your browser, and start it again.</li> <li>You might have installed a filter against so-called "pop-up ads" (those obnoxious windows that come up into your face trying to sell you something while you are surfing). These filters will prevent LON-CAPA from running properly. Please disable the filter for your school's domain, for example "xyzu.edu."</li> <li>You might be getting your internet access from a free service provider which adds banner ads to your pages. These ads conflict with LON-CAPA, you will need to use another provider.</li> <li>If all else fails, please <b>try from another computer.</b></li> </ul> <h2>I hit "Log In," but nothing happens, or I get error messages and warnings</h2> <ul> <li>The most common problem is that your browser is not one of the browsers listed above.</li> <li>You might have modified the preferences in your browser. In particular, the following preferences can be a problem: <ul> <li>Scripting languages, in particular JavaScript, is disabled.</li> <li>The security settings are cranked up to a higher level. In particular, this might prevent unencrypted submission of passwords (LON-CAPA actually does its own encryption), or cross-server submission of forms. </ul></li> <li>If all else fails, please <b>try from another computer.</b></li> </ul> </body> </html>