--- loncom/interface/loncommon.pm	2017/09/28 19:04:37	1.1295
+++ loncom/interface/loncommon.pm	2017/10/15 13:26:55	1.1298
@@ -1,7 +1,7 @@
 # The LearningOnline Network with CAPA
 # a pile of common routines
 #
-# $Id: loncommon.pm,v 1.1295 2017/09/28 19:04:37 raeburn Exp $
+# $Id: loncommon.pm,v 1.1298 2017/10/15 13:26:55 raeburn Exp $
 #
 # Copyright Michigan State University Board of Trustees
 #
@@ -13329,7 +13329,7 @@ sub process_extracted_files {
                             } else {
                                 $warning .= &mt('Item extracted from archive: [_1] has unexpected path.',
                                                 &HTML::Entities::encode($path,'<>&"')).'<br />';
-                            } 
+                            }
                         }
                     }
                 }
@@ -13426,7 +13426,7 @@ sub process_extracted_files {
                 }
             } else {
                 $warning .= &mt('Item extracted from archive: [_1] has unexpected path.',
-                                &HTML::Entities::encode($path)).'<br />'; 
+                                &HTML::Entities::encode($path)).'<br />';
             }
         }
         if (keys(%todelete)) {
@@ -14632,7 +14632,14 @@ requestsmail, updatesmail, or idconflict
 defdom (domain for which to retrieve configuration settings),
 
 origmail (scalar - email address of recipient from loncapa.conf, 
-i.e., predates configuration by DC via domainprefs.pm 
+i.e., predates configuration by DC via domainprefs.pm
+
+$requname username of requester (if mailing type is helpdeskmail)
+
+$requdom domain of requester (if mailing type is helpdeskmail)
+
+$reqemail e-mail address of requester (if mailing type is helpdeskmail)
+
 
 Returns: comma separated list of addresses to which to send e-mail.
 
@@ -14643,7 +14650,7 @@ Returns: comma separated list of address
 ############################################################
 ############################################################
 sub build_recipient_list {
-    my ($defmail,$mailing,$defdom,$origmail) = @_;
+    my ($defmail,$mailing,$defdom,$origmail,$requname,$requdom,$reqemail) = @_;
     my @recipients;
     my ($otheremails,$lastresort,$allbcc,$addtext);
     my %domconfig =
@@ -14684,11 +14691,98 @@ sub build_recipient_list {
         } elsif ($origmail ne '') {
             $lastresort = $origmail;
         }
+        if ($mailing eq 'helpdeskmail') {
+            if ((ref($domconfig{'contacts'}{'overrides'}) eq 'HASH') &&
+                (keys(%{$domconfig{'contacts'}{'overrides'}}))) {
+                my ($inststatus,$inststatus_checked);
+                if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '') &&
+                    ($env{'user.domain'} ne 'public')) {
+                    $inststatus_checked = 1;
+                    $inststatus = $env{'environment.inststatus'};
+                }
+                unless ($inststatus_checked) {
+                    if (($requname ne '') && ($requdom ne '')) {
+                        if (($requname =~ /^$match_username$/) &&
+                            ($requdom =~ /^$match_domain$/) &&
+                            (&Apache::lonnet::domain($requdom))) {
+                            my $requhome = &Apache::lonnet::homeserver($requname,
+                                                                      $requdom);
+                            unless ($requhome eq 'no_host') {
+                                my %userenv = &Apache::lonnet::userenvironment($requdom,$requname,'inststatus');
+                                $inststatus = $userenv{'inststatus'};
+                                $inststatus_checked = 1;
+                            }
+                        }
+                    }
+                }
+                unless ($inststatus_checked) {
+                    if ($reqemail =~ /^[^\@]+\@[^\@]+$/) {
+                        my %srch = (srchby     => 'email',
+                                    srchdomain => $defdom,
+                                    srchterm   => $reqemail,
+                                    srchtype   => 'exact');
+                        my %srch_results = &Apache::lonnet::usersearch(\%srch);
+                        foreach my $uname (keys(%srch_results)) {
+                            if (ref($srch_results{$uname}{'inststatus'}) eq 'ARRAY') {
+                                $inststatus = join(',',@{$srch_results{$uname}{'inststatus'}});
+                                $inststatus_checked = 1;
+                                last;
+                            }
+                        }
+                        unless ($inststatus_checked) {
+                            my ($dirsrchres,%srch_results) = &Apache::lonnet::inst_directory_query(\%srch);
+                            if ($dirsrchres eq 'ok') {
+                                foreach my $uname (keys(%srch_results)) {
+                                    if (ref($srch_results{$uname}{'inststatus'}) eq 'ARRAY') {
+                                        $inststatus = join(',',@{$srch_results{$uname}{'inststatus'}});
+                                        $inststatus_checked = 1;
+                                        last;
+                                    }
+                                }
+                            }
+                        }
+                    }
+                }
+                if ($inststatus ne '') {
+                    foreach my $status (split(/\:/,$inststatus)) {
+                        if (ref($domconfig{'contacts'}{'overrides'}{$status}) eq 'HASH') {
+                            my @contacts = ('adminemail','supportemail');
+                            foreach my $item (@contacts) {
+                                if ($domconfig{'contacts'}{'overrides'}{$status}{$item}) {
+                                    my $addr = $domconfig{'contacts'}{'overrides'}{$status};
+                                    if (!grep(/^\Q$addr\E$/,@recipients)) {
+                                        push(@recipients,$addr);
+                                    }
+                                }
+                            }
+                            $otheremails = $domconfig{'contacts'}{'overrides'}{$status}{'others'};
+                            if ($domconfig{'contacts'}{'overrides'}{$status}{'bcc'}) {
+                                my @bccs = split(/,/,$domconfig{'contacts'}{'overrides'}{$status}{'bcc'});
+                                my @ok_bccs;
+                                foreach my $bcc (@bccs) {
+                                    $bcc =~ s/^\s+//g;
+                                    $bcc =~ s/\s+$//g;
+                                    if ($bcc =~ m/^[^\@]+\@[^\@]+$/) {
+                                        if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) {
+                                            push(@ok_bccs,$bcc);
+                                        }
+                                    }
+                                }
+                                if (@ok_bccs > 0) {
+                                    $allbcc = join(', ',@ok_bccs);
+                                }
+                            }
+                            $addtext = $domconfig{'contacts'}{'overrides'}{$status}{'include'};
+                            last;
+                        }
+                    }
+                }
+            }
+        }
     } elsif ($origmail ne '') {
         $lastresort = $origmail;
     }
-
-    if (($mailing eq 'helpdesk') && ($lastresort ne '')) {
+    if (($mailing eq 'helpdeskmail') && ($lastresort ne '')) {
         unless (grep(/^\Q$defdom\E$/,&Apache::lonnet::current_machine_domains())) {
             my $lonhost = $Apache::lonnet::perlvar{'lonHostID'};
             my $machinedom = $Apache::lonnet::perlvar{'lonDefDomain'};
@@ -14768,7 +14862,7 @@ sub build_recipient_list {
             }
         }
     }
-    if ($mailing eq 'helpdesk') {
+    if ($mailing eq 'helpdeskmail') {
         if ((!@recipients) && ($lastresort ne '')) {
             push(@recipients,$lastresort);
         }