--- loncom/interface/lonsupportreq.pm	2023/07/26 01:03:58	1.105
+++ loncom/interface/lonsupportreq.pm	2024/07/15 17:12:40	1.106
@@ -1,7 +1,7 @@
 # The LearningOnline Network with CAPA
 # Helpdesk request form
 #
-# $Id: lonsupportreq.pm,v 1.105 2023/07/26 01:03:58 raeburn Exp $
+# $Id: lonsupportreq.pm,v 1.106 2024/07/15 17:12:40 raeburn Exp $
 #
 # Copyright Michigan State University Board of Trustees
 #
@@ -762,6 +762,8 @@ sub print_request_receipt {
                  secn        => 'Section',
                  warn        => 'Warning: Problem with support e-mail address',
                  your        => 'Your support request contained the following information',
+                 belo        => 'Below is your support request which could not be sent',
+                 ifyk        => 'If you know an IT support address for your institution, you could copy this information and send it to that email address.',
                  sect        => 'section',
                  info        => 'Information supplied',
                  adin        => 'Additional information recorded',
@@ -990,16 +992,16 @@ END
 
     my $message;
     if (!$bad_email) {
-        $message = &Apache::lonhtmlcommon::confirm_success(
-            &mt('A support request has been sent to [_1]','<tt>'.$to.'</tt>'));
+        $message = &mt('A support request has been sent to [_1]','<tt>'.$to.'</tt>');
     } else {
-        $message = &Apache::lonhtmlcommon::confirm_success(
-            $lt{'warn'}.'<br />'
-           .&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has [_2]not[_3] been sent to the LON-CAPA support staff or administrator at your institution.','<tt>'.$to.'</tt>','<b>','</b>')
-           .' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'),1); 
-        $to = 'helpdesk@lon-capa.org';
+        $message = $lt{'warn'}.'<br />';
+        if ($to eq '') {
+            $message .= &mt('For this LON-CAPA server no e-mail address has been configured to receive support requests, so your support request has [_1]not[_2] been sent to the LON-CAPA support staff or administrator at your institution.','<b>','</b>');
+        } else {
+            $message .= &mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has [_2]not[_3] been sent to the LON-CAPA support staff or administrator at your institution.','<tt>'.$to.'</tt>','<b>','</b>');
+        }
     }
-    $r->print(&Apache::loncommon::confirmwrapper($message));
+    $r->print(&Apache::loncommon::confirmwrapper(&Apache::lonhtmlcommon::confirm_success($message,$bad_email)));
 
     if ($reqemail ne '') {
         $from = $reqemail;
@@ -1126,14 +1128,18 @@ END
         }
     }
 
-    # Compose and send a MIME email
-    &Apache::loncommon::mime_email($from,'',$to,$subject,$supportmsg,$cc_string,
-                                   $bcc,$attachmentpath,$fname,$attachment_text);
-
+    if ($bad_email) {
+        $r->print('<b>'.$lt{'belo'}.'</b><br />'.
+                  $lt{'ifyk'}.'<br /><br />'."\n");
+    } else {
+        # Compose and send a MIME email
+        &Apache::loncommon::mime_email($from,'',$to,$subject,$supportmsg,$cc_string,
+                                       $bcc,$attachmentpath,$fname,$attachment_text);
+        $r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n");
+    }
     if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
         unlink($attachmentpath);
     }
-    $r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n");
     $r->print('<div style="width:620px;">'.
               &Apache::lonhtmlcommon::start_pick_box().
               &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".