--- loncom/interface/lonsupportreq.pm 2005/04/10 23:37:21 1.26 +++ loncom/interface/lonsupportreq.pm 2025/02/25 05:35:26 1.108 @@ -1,5 +1,7 @@ +# The LearningOnline Network with CAPA +# Helpdesk request form # -# $Id: lonsupportreq.pm,v 1.26 2005/04/10 23:37:21 raeburn Exp $ +# $Id: lonsupportreq.pm,v 1.108 2025/02/25 05:35:26 raeburn Exp $ # # Copyright Michigan State University Board of Trustees # @@ -27,13 +29,17 @@ package Apache::lonsupportreq; use strict; -use lib qw(/home/httpd/lib/perl); -use MIME::Types; -use MIME::Lite; +use CGI::Cookie(); use Apache::Constants qw(:common); use Apache::loncommon(); +use Apache::lonhtmlcommon; use Apache::lonnet; use Apache::lonlocal; +use Apache::lonacc(); +use Apache::lonauth(); +use Apache::courseclassifier; +use LONCAPA qw(:DEFAULT :match); +use HTML::Entities; sub handler { my ($r) = @_; @@ -43,387 +49,471 @@ sub handler { if ($r->header_only) { return OK; } + if ($r->uri eq '/adm/helpdesk') { + &Apache::lonlocal::get_language_handle($r); + } + &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']); if ($r->uri eq '/adm/helpdesk') { - &Apache::loncommon::get_posted_cgi($r); + &Apache::lonacc::get_posted_cgi($r); } - my $function = $env{'form.function'}; - my $origurl = &Apache::lonnet::unescape($env{'form.origurl'}); - my $action = $env{'form.action'}; + my $function; + if ($env{'form.function'}) { + if (($env{'form.function'} eq 'norole') || + ($env{'form.function'} eq 'student') || + ($env{'form.function'} eq 'admin') || + ($env{'form.function'} eq 'author')) { + $function = $env{'form.function'}; + } + } + my $origurl = $env{'form.origurl'}; + if ($origurl =~ m{^https?://[^/]+(.*)$}) { + $origurl = $1; + } + $origurl =~ s/(`)//g; + $origurl =~ s/\$/\(\$\)/g; + my $command = $env{'form.command'}; - if ($action eq 'process') { + if ($command eq 'process') { &print_request_receipt($r,$origurl,$function); } else { &print_request_form($r,$origurl,$function); } return OK; } - + sub print_request_form { my ($r,$origurl,$function) = @_; - my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server); - my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0" marginheight="0" onLoad="initialize_codes()"',1); - my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg'); - if (($tablecolor eq '') || ($tablecolor eq '#FFFFFF')) { - $tablecolor = '#EEEE99'; - } + my ($os,$browser,$bversion,$uname,$udom,$uhome,$urole,$usec,$email,$cid, + $cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server, + $formname,$public,$homeserver,$knownuser,$captcha_form,$captcha_error, + $captcha,$recaptcha_version,$extra_validations,%groupid); + $function = &Apache::loncommon::get_users_function() if (!$function); $ccode = ''; $os = $env{'browser.os'}; $browser = $env{'browser.type'}; $bversion = $env{'browser.version'}; - $uhost = $env{'request.host'}; - $uname = $env{'user.name'}; - $udom = $env{'user.domain'}; - $uhome = $env{'user.home'}; - $urole = $env{'request.role'}; - $usec = $env{'request.course.sec'}; - $cid = $env{'request.course.id'}; - if ($origurl =~ m-^http://-) { - $server = $origurl; + if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) { + $public = 1; } else { - $server = 'http://'.$ENV{'SERVER_NAME'}.$origurl; - } - my $scripttag = (<<'END'); -function validate() { - if (validmail(document.logproblem.email) == false) { - alert("The e-mail address you entered: "+document.logproblem.email.value+" is not a valid e-mail address."); - return; - } - document.logproblem.submit(); -} - -function validmail(field) { - var str = field.value; - if (window.RegExp) { - var reg1str = "(@.*@)|(\\.\\.)|(@\\.)|(\\.@)|(^\\.)"; - var reg2str = "^.+\\@(\\[?)[a-zA-Z0-9\\-\\.]+\\.([a-zA-Z]{2,3}|[0-9]{1,3})(\\]?)$"; - var reg1 = new RegExp(reg1str); - var reg2 = new RegExp(reg2str); - if (!reg1.test(str) && reg2.test(str)) { - return true; - } - return false; - } - else - { - if(str.indexOf("@") >= 0) { - return true; + if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) { + $homeserver = &Apache::lonnet::homeserver($env{'user.name'}, + $env{'user.domain'}); + if ($homeserver eq 'no_host') { + undef($homeserver); + } else { + $uname = $env{'user.name'}; + $udom = $env{'user.domain'}; + } } - return false; } -} -END - #" stupid emacs - if ($cid =~ m/_/) { - ($cdom,$cnum) = split/_/,$cid; + if (($env{'user.name'} =~ /^$match_username$/) && + ($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) { + $knownuser = 1; + } else { + my $lonhost = $r->dir_config('lonHostID'); + ($captcha_form,$captcha_error,$captcha,$recaptcha_version) = + &Apache::loncommon::captcha_display('login',$lonhost); + } + &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom', + 'useremail','useraccount']); + + if ($homeserver) { + $uhome = $env{'user.home'}; + $urole = $env{'request.role'}; + $usec = $env{'request.course.sec'}; + $cid = $env{'request.course.id'}; + } + if ($cid) { + $cdom = $env{'course.'.$cid.'.domain'}; + $cnum = $env{'course.'.$cid.'.num'}; } if ($cdom && $cnum) { my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum); $ctitle = $csettings{'description'}; $ccode = $csettings{'internal.coursecode'}; $sectionlist = $csettings{'internal.sectionnums'}; + my @sections = split(/,/,$sectionlist); + foreach my $section (@sections) { + my ($sec,$grp) = split(/:/,$section); + $groupid{$sec} = $grp; + } } - if ($env{'environment.critnotification'}) { - $email = $env{'environment.critnotification'}; - } - if (!$email && $env{'environment.notification'}) { - $email = $env{'environment.notification'}; - } - if ($env{'environment.lastname'}) { - $lastname = $env{'environment.lastname'}; - } - if ($env{'environment.firstname'}) { - $firstname = $env{'environment.firstname'}; - } - my @sections = split/,/,$sectionlist; - my %groupid = (); - foreach (@sections) { - my ($sec,$grp) = split/:/,$_; - $groupid{$sec} = $grp; - } - my $codedom = $Apache::lonnet::perlvar{'lonDefDomain'}; - &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom']); - if (exists($env{'form.codedom'})) { - $codedom = $env{'form.codedom'}; - } - my $details_title; - if ($codedom) { - $details_title = '
('.$codedom.')'; + + $formname = 'logproblem'; + my $codedom = &get_domain(); + my %helpform; + my %domconfig = + &Apache::lonnet::get_dom('configuration',['contacts'],$codedom); + if (ref($domconfig{'contacts'}) eq 'HASH') { + if (ref($domconfig{'contacts'}{'helpform'}) eq 'HASH') { + %helpform = %{$domconfig{'contacts'}{'helpform'}}; + } } - my %coursecodes = (); - my %codes = (); - my @codetitles = (); - my %cat_titles = (); - my %cat_order = (); - my %idlist = (); - my %idnums = (); - my %idlist_titles = (); - my $caller = 'global'; + + my %codes; + my @codetitles; + my %cat_titles; + my %cat_order; + my %idlist; + my %idnums; + my %idlist_titles; my $totcodes = 0; - my $format_reply; my $jscript = ''; my $loaditems = qq| function initialize_codes() { return; } |; - if ($cdom) { - $codedom = $cdom; - } - if ($cnum) { - $coursecodes{$cnum} = $ccode; - if ($ccode eq '') { - $totcodes = &retrieve_instcodes(\%coursecodes,$codedom,$totcodes); - } else { - $coursecodes{$cnum} = $ccode; - $caller = $cnum; - $totcodes ++; - } - } else { - $totcodes = &retrieve_instcodes(\%coursecodes,$codedom,$totcodes); - } - if ($totcodes > 0) { - if ($ccode eq '') { - $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order); - if ($format_reply eq 'ok') { + unless ($helpform{'course'} eq 'no') { + my $instcats = &Apache::lonnet::get_dom_instcats($codedom); + if (ref($instcats) eq 'HASH') { + if ((ref($instcats->{'codetitles'}) eq 'ARRAY') && (ref($instcats->{'codes'}) eq 'HASH') && + (ref($instcats->{'cat_titles'}) eq 'HASH') && (ref($instcats->{'cat_order'}) eq 'HASH')) { + %codes = %{$instcats->{'codes'}}; + @codetitles = @{$instcats->{'codetitles'}}; + %cat_titles = %{$instcats->{'cat_titles'}}; + %cat_order = %{$instcats->{'cat_order'}}; + $totcodes = scalar(keys(%codes)); + } + if ($totcodes > 0) { my $numtypes = @codetitles; - &build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles); - &javascript_code_selections($numtypes,\%cat_titles,\$jscript,\%idlist,\%idnums,\%idlist_titles,\@codetitles); + &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles); + my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles); + my $longtitles_str = join('","',@{$longtitles}); + my $allidlist = $idlist{$codetitles[0]}; + my $knowncodes; + if (($ccode ne '') && ($cnum ne '')) { + my (%singlecodes,@singlecodetitles,%singlecat_titles,%singlecat_order); + my $crscode_reply = &Apache::lonnet::auto_instcode_format($cnum,$codedom,{ $cnum => $ccode },\%singlecodes, + \@singlecodetitles,\%singlecat_titles,\%singlecat_order); + if (ref($singlecodes{$cnum}) eq 'HASH') { + $knowncodes = $singlecodes{$cnum}; + } + } + $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist); + $jscript .= $scripttext; + $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,\@codetitles,$knowncodes,$sectionlist); $loaditems = ''; } } } - my $html=&Apache::lonxml::xmlbegin(); - $r->print(< - LON-CAPA support request - - -$bodytag -ENDHEAD +ENDJS + if ($knownuser) { + $js .="\n".''; + } elsif ($recaptcha_version >=2) { + $js.= "\n".''."\n"; + } + my %add_entries = ( + style => "margin-top:0px;margin-bottom:0px;", + onload => "initialize_codes();", + ); + + my $args = { 'function' => $function, + 'add_entries' => \%add_entries, + 'only_body' => 1,}; + unless (($knownuser) || ($public)) { + (undef,undef,undef,my $clientmathml,my $clientunicode) = + &Apache::loncommon::decode_user_agent(); + if ($clientunicode && !$clientmathml) { + $args->{'browser.unicode'} = 1; + } + } + $r->print(&Apache::loncommon::start_page('Support Request',$js,$args)); if ($r->uri eq '/adm/helpdesk') { &print_header($r,$origurl); } - $r->print(<<"END"); -
- - - - -
- - - - -
- - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -END - if (defined($env{'user.name'})) { - $r->print(< - - - - - - + if ($captcha_form) { + $output .= &Apache::lonhtmlcommon::row_title( + ''. + &mt('Validation'). + '*' + ,undef,$css[$i]). + $captcha_form."\n". + &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + } + } + $output .= &Apache::lonhtmlcommon::row_title($html_lt{'fini'},undef,$css[$i]); + $output .= < +
+ +   +
+
+ +
+ +
END - } + $output .= &Apache::lonhtmlcommon::row_closure(1); + $output .= &Apache::lonhtmlcommon::end_pick_box(); $r->print(< - - - -
- - - - -
Name: -
- 		- - - - -
-END - my $fullname = ''; - if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) { - $fullname = "$firstname $lastname"; - $r->print("$fullname"); - } else { - if (defined($firstname) && $firstname ne '') { - $fullname = $firstname; - } elsif (defined($lastname) && $lastname ne '') { - $fullname= " $lastname"; + my @css = ('LC_evenrow_value','LC_oddrow_value'); + my $num = 1; + my $i = $num%2; + my $formtype; + if ($homeserver) { + $formtype = ' enctype="multipart/form-data"'; + } + my $topsubmit = '      '; + my $shownsubmit; + $r->print('
'."\n". + ''."\n"); + my $output = &Apache::lonhtmlcommon::start_pick_box(). + &Apache::lonhtmlcommon::row_headline(). + ''. + &mt('(All fields marked with [_1]*[_2] are required.)', + '',''). + ''. + &Apache::lonhtmlcommon::row_closure(); + unless ($helpform{'username'} eq 'no') { + my ($reqd,$aria_reqd,$namefield,$fullname); + if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) { + $fullname = "$firstname $lastname"; + $namefield = $fullname.'&').'" />'."\n"; + } else { + if (defined($firstname) && $firstname ne '') { + $fullname = $firstname; + } elsif (defined($lastname) && $lastname ne '') { + $fullname = " $lastname"; + } + if ($helpform{'username'} eq 'req') { + $reqd = '*'; + $aria_reqd = 'aria-required="true" '; + } + $namefield = '&').'" '.$aria_reqd.'/>'."\n"; } - $r->print(''); + my $title = ''; + $output .= &Apache::lonhtmlcommon::row_title($title.$reqd,undef,$css[$num])."\n".$namefield. + $topsubmit. + &Apache::lonhtmlcommon::row_closure()."\n"; + $shownsubmit = 1; + $num ++; + $i = $num%2; + } + $output .= &Apache::lonhtmlcommon::row_title( + ''. + '*' + ,undef,$css[$i]). + '&').'" aria-required="true" />'."\n"; + unless ($shownsubmit) { + $output .= $topsubmit; } - $r->print(<  -
-
-
-
- - - - -
E-mail address: -
- 		- - - - -
-
-
-
-
-
- - - - -
username/domain: -
- 		- - - -
-END - my $udom_input = ''; - my $uname_input = ''; - if (defined($uname) && defined($udom)) { - $r->print('username: '.$uname.'  domain: '.$udom.$udom_input.$uname_input); - } else { - my $udomform = ''; - my $unameform = ''; - if (defined($udom)) { - $udomform = 'domain: '.$udom.$udom_input; - } elsif (defined($uname)) { - $unameform = 'username: '.$uname.'  '.$uname_input; - } - if ($udomform eq '') { - $udomform = 'domain: '; - $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom'); - } - if ($unameform eq '') { - $unameform= 'username:   '; + $output .= &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + if ($knownuser) { + if ($homeserver) { + my $ip = &Apache::lonnet::get_requestor_ip($r); + my %setters; + my ($startblock,$endblock,$triggerblock,$by_ip,$blockdom) = + &Apache::loncommon::blockcheck(\%setters,'com',$ip); + unless (($helpform{'cc'} eq 'no') || ($by_ip)) { + $output .= &Apache::lonhtmlcommon::row_title('', + undef,$css[$i]). + '
'."\n". + &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + } } - $r->print($unameform.$udomform.'
Enter the username you use to log-in to your LON-CAPA system, and choose your domain.'); } - $r->print(< -
-
-
-
- - - - -
URL of page: -
- 		- - - - -
- $server -
-
-
-
- - - - -
Phone #: -
- 		- - - - -
-
-
-
-
-
- - - - -
Course Details:$details_title -
- 		- - - -
-END - if ($cnum) { - if ($coursecodes{$cnum}) { - foreach (@codetitles) { - $r->print(''.$_.': '.$codes{$cnum}{$_}.'; '); - } - $r->print(' '); + unless (($helpform{'user'} eq 'no') || ($env{'request.lti.login'})) { + $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'unme'}/$html_lt{'doma'}",undef,$css[$i]); + my $udom_input = '&').'" />'."\n"; + my $uname_input = '&').'" />'."\n"; + if ($knownuser) { + $output .= ''.$html_lt{'unme'} + .': '.$uname.'  ' + .$html_lt{'doma'}.': '.$udom.$udom_input.$uname_input.''; } else { - $r->print('Enter institutional course code:  - '); + my $udomform = ''; + my $unameform = ''; + if (($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) { + $output .= $html_lt{'entu'}; + } elsif (($env{'user.name'} =~ /^$match_username$/) && (!$public)) { + $output .= $html_lt{'chdo'}; + } else { + $output .= $html_lt{'entr'}; + } + $output .= '
'."\n"; + if (!$public) { + if ($env{'user.domain'} =~ /^$match_domain$/) { + $udomform = ''.$html_lt{'doma'}.': '.$udom.$udom_input; + } elsif ($env{'user.name'} =~ /^$match_username$/) { + $unameform = ''.$html_lt{'unme'}.': '.$uname.'  '.$uname_input; + } + } + if ($udomform eq '') { + $udomform = ': ' + .&Apache::loncommon::select_dom_form($codedom,'udom','','','','','','','udom')."\n"; + } + if ($unameform eq '') { + $unameform= ': ' + .'' + .'  '; + } + $output .= $unameform.$udomform; } - } else { + $output .= &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + } + unless ($env{'request.lti.login'}) { + $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'urlp'}",undef,$css[$i]). + $server."\n".'&').'" />'."\n". + &Apache::lonhtmlcommon::row_closure(); + } + unless ($helpform{'phone'} eq 'no') { + my ($reqd,$aria_reqd); + if ($helpform{'phone'} eq 'req') { + $reqd = '*'; + $aria_reqd = 'aria-required="true" '; + } + $output .= &Apache::lonhtmlcommon::row_title(''.$reqd,undef,'LC_evenrow_value'). + '
'."\n". + &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + } + unless (($helpform{'course'} eq 'no') || ($env{'request.lti.login'})) { + $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'crsd'}$details_title",undef,$css[$i]); if ($totcodes > 0) { my $numtitles = @codetitles; if ($numtitles == 0) { - $r->print('Enter institutional course code:  - '); + $output .= ''."\n"; } else { + my @standardnames = &Apache::loncommon::get_standard_codeitems(); my $lasttitle = $numtitles; if ($numtitles > 4) { $lasttitle = 4; - } - $r->print('
'.$codetitles[0].'
'."\n". - ''; + for (my $i=0; $i<$lasttitle; $i++) { + $output .= ''; + } + $output .= ''; + $output .= ''); - for (my $i=1; $i<$numtitles; $i++) { - $r->print(''; + for (my $i=1; $i<$lasttitle; $i++) { + $output .= '' - ); + ''."\n"; } - $r->print('
'. + ''.$codetitles[$i].'
'."\n". - '		'."\n". + ''."\n". - '
'); + $output .= '
'; if ($numtitles > 4) { - $r->print('

'.$codetitles[$numtitles].'
'."\n". - ''."\n"); + $output .= '

'."\n"; } } } else { - $r->print('Enter institutional course code:  - '); + $output .= ''."\n"; } - } - if ($ctitle) { - $r->print('
Title: '.$ctitle.''); - } else { - $r->print('
Enter course title:  - '); - } - $r->print(< -
-
-
-
- - - - -
Section Number: -
- 		- - - -
-END - if ($sectionlist) { - $r->print("&').'" '.$aria_reqd.'/>'."\n"; + $output .= &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + } + unless (($helpform{'section'} eq 'no') || ($env{'request.lti.login'})) { + $output .= &Apache::lonhtmlcommon::row_title('', + undef,$css[$i]); + if ($sectionlist) { + $output .= "
\n". + "
'."\n". + ''."\n"; + } else { + $output .= ''."\n"; + } + $output .= &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + } + $output .= &Apache::lonhtmlcommon::row_title( + ''. + ''. + '*' + ,undef,'LC_oddrow_value'). + ''."\n". + &Apache::lonhtmlcommon::row_closure(). + &Apache::lonhtmlcommon::row_title( + ''. + ''. + '*' + ,undef,'LC_evenrow_value'). + ''."\n". + &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + if ($knownuser) { + if ($homeserver) { + unless ($helpform{'screenshot'} eq 'no') { + my $max = 1048576; + my $showmax = 1.00; + if ($helpform{'maxsize'} =~ /^\d+\.\d*$/) { + $max *= $helpform{'maxsize'}; + $showmax = $helpform{'maxsize'}; + } + $showmax = ' ('.sprintf("%.2f",$showmax).' '.&mt('MB max.').')'; + $output .= &Apache::lonhtmlcommon::row_title($html_lt{'opfi'},undef,$css[$i]) + .'' + .'' + .'
'."\n".''.$showmax."\n" + .&Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; } } - $r->print(""); } else { - $r->print(""); - } - $r->print(< -
-
-
-
- - - - -
Subject -
- 		- - - - -
- -
-
-
-
- - - - -
Detailed description: -
- 		- - - - -
- -
-
-
-
- - - - -
Optional file upload: -
- 		- - - - -
-
Upload a file (e.g., a screenshot) relevant to your support request (128 KB max. size). -
-
-
-
- - - - -
Finish: -
- 		- - - - - - -
- -   -   - -
-
-
-
-
+$output
- - +
+ END + $r->print(&Apache::loncommon::end_page()); return; } sub print_request_receipt { my ($r,$url,$function) = @_; - my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME'); + my $public; + my $args; + if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) { + $public = 1; + } + my $lonhost = $r->dir_config('lonHostID'); + unless (($env{'user.name'} =~ /^$match_username$/) && (!$public)) { + my ($captcha_chk,$captcha_error) = + &Apache::loncommon::captcha_response('login',$lonhost); + if ($captcha_chk != 1) { + $args = { + 'function' => $function, + 'add_entries' => { + topmargin => "0", + marginheight => "0", + }, + 'only_body' => 1,}; + (undef,undef,undef,my $clientmathml,my $clientunicode) = + &Apache::loncommon::decode_user_agent(); + if ($clientunicode && !$clientmathml) { + $args->{'browser.unicode' => 1}; + } + $r->print(&Apache::loncommon::start_page('Support request failed',undef,$args)); + if ($r->uri eq '/adm/helpdesk') { + &print_header($r,$url,'process'); + } + $r->print( + '
'. + '

'.&mt('Support request failed').'

'. + &Apache::lonhtmlcommon::confirm_success( + &mt('Validation of the code you entered failed.'),1). + '

'. + &Apache::lonhtmlcommon::actionbox([ + &mt('[_1]Go back[_2] and try again', + '','')]). + '
'. + &Apache::loncommon::end_page()); + return; + } + } + my $ip = &Apache::lonnet::get_requestor_ip($r); + my %setters; + my ($startblock,$endblock,$triggerblock,$by_ip,$blockdom) = + &Apache::loncommon::blockcheck(\%setters,'com',$ip); + my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','SERVER_ADDR','SERVER_NAME'); my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role'); my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id'); + my @cookievars; + if ($ENV{'SERVER_PORT'} == 443) { + @cookievars = ('lonLinkID'); + } else { + @cookievars = ('lonID'); + } - my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0" marginheight="0"',1); my $admin = $Apache::lonnet::perlvar{'lonAdminMail'}; - my $to = $Apache::lonnet::perlvar{'lonSupportEMail'}; + my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'}; + my $defdom = &get_domain(); my $from = $admin; + my %helpform; + my %domconfig = + &Apache::lonnet::get_dom('configuration',['contacts'],$defdom); + if (ref($domconfig{'contacts'}) eq 'HASH') { + if (ref($domconfig{'contacts'}{'helpform'}) eq 'HASH') { + %helpform = %{$domconfig{'contacts'}{'helpform'}}; + } + } my $reporttime = &Apache::lonlocal::locallocaltime(time); - my $fontcolor = &Apache::loncommon::designparm($function.'.font'); - my $vlinkcolor = &Apache::loncommon::designparm($function.'.vlink'); - my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg'); - my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot'); - - &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars); - my $coursecode = $env{'form.coursecode'}; - if ($coursecode eq '') { - if (defined($env{'form.Year'})) { - $coursecode .= $env{'form.Year'}; - } - if (defined($env{'form.Semester'})) { - $coursecode .= $env{'form.Semester'}; - } - if (defined($env{'form.Department'})) { - $coursecode .= $env{'form.Department'}; - } - if (defined($env{'form.Number'})) { - $coursecode .= $env{'form.Number'}; - } - } - my $supportmsg = qq| -Name: $env{'form.username'} -Email: $env{'form.email'} -Username/domain: $env{'form.uname'} - $env{'form.udom'} -Tel: $env{'form.phone'} -Course Information: $env{'form.title'} - $coursecode - section: $env{'form.section'} -Subject: $env{'form.subject'} -Description: $env{'form.description'} -URL: $env{'form.sourceurl'} -Date/Time: $reporttime + my %formvars = ( + email => 1, + sourceurl => 1, + subject => 1, + description => 1, + ); + unless ($helpform{'username'} eq 'no') { + $formvars{'username'} = 1; + } + unless ($helpform{'user'} eq 'no') { + $formvars{'uname'} = 1; + $formvars{'udom'} = 1; + } + unless ($helpform{'phone'} eq 'no') { + $formvars{'phone'} = 1; + } + unless (($helpform{'section'} eq 'no') || ($env{'request.lti.login'})) { + $formvars{'section'} = 1; + } + unless (($helpform{'course'} eq 'no') || ($env{'request.lti.login'})) { + $formvars{'course'} = 1; + } + unless (($helpform{'cc'} eq 'no') || ($by_ip)) { + $formvars{'cc'} = 1; + } + unless ($helpform{'screenshot'} eq 'no') { + $formvars{'screenshot'} = 1; + } + my ($coursecode,$sourceurl); + if ($formvars{'course'}) { + $coursecode = $env{'form.coursecode'}; + if ($coursecode eq '') { + my $totcodes = 0; + my $instcats = &Apache::lonnet::get_dom_instcats($defdom); + if (ref($instcats) eq 'HASH') { + if (ref($instcats->{'codes'}) eq 'HASH') { + $totcodes = scalar(keys(%{$instcats->{'codes'}})); + } + } + my @standardnames = &Apache::loncommon::get_standard_codeitems(); + if ($totcodes > 0) { + my $noregexps = 1; + $coursecode = + &Apache::courseclassifier::instcode_from_selectors($defdom,$noregexps); + } + if ($coursecode eq '') { + foreach my $item (@standardnames) { + if ((defined($env{'form.'.$item})) && ($env{'form.'.$item} ne '-1')) { + $coursecode .= $env{'form.'.$item}; + } + } + } + } + } + my %lt = &Apache::lonlocal::texthash ( + username => 'Name', + email => 'E-mail', + cc => 'Cc', + user => 'Username/domain', + phone => 'Phone', + crsi => 'Course Information', + subject => 'Subject', + description => 'Description', + sourceurl => 'URL', + date => 'Date/Time', + secn => 'Section', + warn => 'Warning: Problem with support e-mail address', + your => 'Your support request contained the following information', + belo => 'Below is your support request which could not be sent', + ifyk => 'If you know an IT support address for your institution, you could copy this information and send it to that email address.', + sect => 'section', + info => 'Information supplied', + adin => 'Additional information recorded', + ); + + my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist,$homeserver); + unless ($public) { + if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) { + $homeserver = &Apache::lonnet::homeserver($env{'user.name'}, + $env{'user.domain'}); + } + } + my ($cid,$cdom,$cnum,$sectionlist,$ccode); + if ($homeserver) { + $cid = $env{'request.course.id'}; + } + if ($cid) { + $cdom = $env{'course.'.$cid.'.domain'}; + $cnum = $env{'course.'.$cid.'.num'}; + } + if ($cdom && $cnum) { + my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum); + $ccode = $csettings{'internal.coursecode'}; + $sectionlist = $csettings{'internal.sectionnums'}; + } + if (($homeserver) && (defined($env{'form.cc'})) && ($formvars{'cc'})) { + my @ccs; + if ($env{'form.cc'} =~ /,/) { + @ccs = split(/,/,$env{'form.cc'}); + } else { + $env{'form.cc'} =~ s/^\s+//; + $env{'form.cc'} =~ s/\s+$//; + @ccs = $env{'form.cc'}; + } + foreach my $cc (@ccs) { + $cc =~ s/^\s+//g; + $cc =~ s/\s+$//g; + if ($cc =~ m/^[^\@]+\@[^\@]+$/) { + if (!(grep(/^\Q$cc\E$/,@ok_ccs))) { + push(@ok_ccs,$cc); + } + } elsif ($cc ne '') { + if (!(grep(/^\Q$cc\E$/,@bad_ccs))) { + push(@bad_ccs,$cc); + } + } + } + if (@ok_ccs > 0) { + $okcclist = join(', ',@ok_ccs); + } + if (@bad_ccs == 1) { + if ($bad_ccs[0] ne '') { + $badccmsg .= '
'.&mt('The following Cc e-mail address is invalid: ').&Apache::loncommon::cleanup_html($bad_ccs[0]); + } + } elsif (@bad_ccs > 1) { + $badccmsg .= '
'.&mt('The following Cc e-mail addresses are invalid: '). &Apache::loncommon::cleanup_html(join(', ',@bad_ccs)); + } + } + if ($env{'request.lti.login'}) { + if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) { + $env{'form.user'} = "'".$env{'user.name'}.':'.$env{'user.domain'}."'"; + } + $sourceurl = &Apache::lonnet::absolute_url().$url; + } else { + $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'"; + $sourceurl = $env{'form.sourceurl'}; + } + if ($formvars{'course'}) { + $env{'form.crsi'} = $env{'form.title'}; + if ($coursecode ne '') { + $env{'form.crsi'} .= ' - '.$coursecode; + } + } + if ($formvars{'section'}) { + my $section; + if ($sectionlist) { + if ($coursecode eq $ccode) { + $section = $env{'form.sectionsel'} + } else { + $section = $env{'form.sectiontxt'}; + } + } else { + $section = $env{'form.section'}; + } + $env{'form.crsi'} .= ' - '.$lt{'sect'}.': '.$section; + } + my $supportmsg; + if ($formvars{'username'}) { + $supportmsg .= "$lt{'username'}: $env{'form.username'}\n"; + } + $supportmsg .= "$lt{'email'}: $env{'form.email'}\n"; + if (($homeserver) && (defined($env{'form.cc'})) && ($formvars{'cc'})) { + $supportmsg .= "$lt{'cc'}: $okcclist\n"; + } + if ($formvars{'user'}) { + $supportmsg .= "$lt{'user'}: $env{'form.user'}\n"; + } + if ($formvars{'phone'}) { + $supportmsg .= "$lt{'phone'}: $env{'form.phone'}\n"; + } + if ($formvars{'course'}) { + $supportmsg .= "$lt{'crsi'}: $env{'form.crsi'}\n"; + } + $supportmsg .= "$lt{'subject'}: $env{'form.subject'} +$lt{'description'}: $env{'form.description'} +$lt{'sourceurl'}: $sourceurl +$lt{'date'}: $reporttime +"; + + my $displaymsg; + foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') { + if ($env{'form.'.$item} ne '') { + if ($item eq 'description') { + my $descrip = $env{'form.description'}; + $descrip = &Apache::loncommon::cleanup_html($descrip); + $descrip =~ s|[\n\r\f]|
|g; + $displaymsg .= + ''. + "$lt{$item}: $descrip
\n"; + } elsif ($item eq 'sourceurl') { + my $showurl = $env{'form.sourceurl'}; + $showurl =~ s/\?.*$//; + $showurl = &Apache::loncommon::cleanup_html($showurl); + $displaymsg .= + ''. + "$lt{$item}: $showurl
\n"; + } elsif ($item eq 'cc') { + next if ($helpform{'cc'} eq 'no'); + if ($okcclist) { + my $showcclist = &Apache::loncommon::cleanup_html($okcclist); + $displaymsg .= + ''. + "$lt{$item}: $showcclist
\n"; + } + } else { + if (($item eq 'username') || ($item eq 'user') || ($item eq 'phone')) { + next if ($helpform{$item} eq 'no'); + } + next if (($item eq 'crsi') && ($helpform{'course'} eq 'no')); + next if (($item eq 'user') && ($env{'request.lti.login'})); + my $showitem = $env{'form.'.$item}; + $showitem = &Apache::loncommon::cleanup_html($showitem); + $displaymsg .= + ''. + "$lt{$item}: $showitem
\n"; + } + } + } - |; - my $descrip = $env{'form.description'}; - $descrip =~ s#\n#
#g; - my $displaymsg = qq| -Name: $env{'form.username'}
-Email: $env{'form.email'}
-Username/domain: $env{'form.uname'} - $env{'form.udom'}
-Tel: $env{'form.phone'}
-Course Information: $env{'form.title'} - $coursecode - section: $env{'form.section'}
-Subject: $env{'form.subject'}
-Description: $descrip
-URL: $env{'form.sourceurl'}
-Date/Time: $reporttime
- |; - my $html=&Apache::lonxml::xmlbegin(); + my ($requname,$requdom,$reqemail); + foreach my $field ('uname','udom','email') { + $env{'form.'.$field} =~ s/^\s+//; + $env{'form.'.$field} =~ s/\s+$//; + } + if ($env{'form.uname'} =~ /^$match_username$/) { + $requname = $env{'form.uname'}; + } + if ($env{'form.udom'} =~ /^$match_domain$/) { + $requdom = $env{'form.udom'}; + } + if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) { + $reqemail = $env{'form.email'}; + } + + my $dom_in_effect; + unless ($env{'user.domain'} eq 'public') { + $dom_in_effect = $env{'user.domain'}; + } + if ($dom_in_effect eq '') { + $dom_in_effect = $requdom; + } + if ($dom_in_effect eq '') { + $dom_in_effect = $defdom; + } + + $displaymsg .= ''. + $lt{'date'}.': '.$reporttime.'
'."\n"; + my $args = {'function' => $function, + 'add_entries' => { + topmargin => "0", + marginheight => "0", + }, + 'only_body' => 1,}; + (undef,undef,undef,my $clientmathml,my $clientunicode) = + &Apache::loncommon::decode_user_agent(); + if ($clientunicode && !$clientmathml) { + $args->{'browser.unicode'} = 1; + } + $r->print(&Apache::loncommon::start_page('Support request recorded',undef,$args)); $r->print(<<"END"); -$html - - LON-CAPA support request recorded - -$bodytag -
- + +
END if ($r->uri eq '/adm/helpdesk') { &print_header($r,$url,'process'); } - if ($to =~ m/^[^\@]+\@[^\@]+$/) { - $r->print("

A support request has been sent to $to

"); + my $bad_email = 0; + my ($to,$bcc,$addtext) = + &Apache::loncommon::build_recipient_list(undef,'helpdeskmail', + $dom_in_effect,$origmail, + $requname,$requdom, + $reqemail); + if ($to =~ /,/) { + my @ok_email; + foreach my $email (split(/,/,$to)) { + if ($email =~ m/^[^\@]+\@[^\@]+$/) { + if (!grep(/^\Q$email\E$/,@ok_email)) { + push(@ok_email,$email); + } + } + } + if (@ok_email > 0) { + $to = join(',',@ok_email); + } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) { + $to = $admin; + } else { + $bad_email = 1; + } + } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) { + if ($admin =~ m/^[^\@]+\@[^\@]+$/) { + $to = $admin; + } else { + $bad_email = 1; + } + } + + my $message; + if (!$bad_email) { + $message = &mt('A support request has been sent to [_1]',''.$to.''); } else { - $to = $admin; - if ($to =~ m/^[^\@]+\@[^\@]+$/) { - $r->print("

A support request has been sent to $to

"); -END + $message = $lt{'warn'}.'
'; + if ($to eq '') { + $message .= &mt('For this LON-CAPA server no e-mail address has been configured to receive support requests, so your support request has [_1]not[_2] been sent to the LON-CAPA support staff or administrator at your institution.','',''); } else { - $r->print(<Warning: Problem with support e-mail address -As the e-mail address provided for this LON-CAPA server ($to) does not appear to be a valid e-mail address, your support request has not been sent to the LON-CAPA support staff or administrator at your institution. Instead a copy has been sent to the LON-CAPA support team at Michigan State University. -END - $to = 'helpdesk@lon-capa.org'; + $message .= &mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has [_2]not[_3] been sent to the LON-CAPA support staff or administrator at your institution.',''.$to.'','',''); } } - if (defined($env{'form.email'})) { - if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) { - $from = $env{'form.email'}; + $r->print('
'); + if ($bad_email) { + $r->print(&Apache::loncommon::confirmwrapper(&Apache::lonhtmlcommon::confirm_success($message,$bad_email)).'
'); + } + if ($reqemail ne '') { + $from = $reqemail; + } + + if (defined($env{'form.cc'})) { + if ($badccmsg) { + $displaymsg .= $badccmsg; } } my $subject = $env{'form.subject'}; - $subject =~ s#(`)#'#g; - $subject =~ s#\$#\(\$\)#g; - $supportmsg =~ s#(`)#'#g; - $supportmsg =~ s#\$#\(\$\)#g; - $displaymsg =~ s#(`)#'#g; - $displaymsg =~ s#\$#\(\$\)#g; + $subject =~ s/(`)/'/g; + $subject =~ s/\$/\(\$\)/g; + $supportmsg =~ s/(`)/'/g; + $supportmsg =~ s/\$/\(\$\)/g; + $displaymsg =~ s/(`)/'/g; + $displaymsg =~ s/\$/\(\$\)/g; my $fname; my $attachmentpath = ''; - my $attachmentsize = ''; - if (defined($env{'user.name'})) { - if ($env{'form.screenshot.filename'}) { - $attachmentsize = length($env{'form.screenshot'}); - if ($attachmentsize > 131072) { - $displaymsg .= "
The uploaded screenshot file ($attachmentsize bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded."; - } else { - $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests'); + my $showsize = ''; + + if ((defined($env{'user.name'})) && (!$public)) { + if ($homeserver && $env{'form.screenshot.filename'}) { + unless ($helpform{'screenshot'} eq 'no') { + my $attachmentsize = length($env{'form.screenshot'}); + my $max = 1048576; + my $showmax = 1.00; + if ($helpform{'maxsize'} =~ /^\d+\.\d*$/) { + $max *= $helpform{'maxsize'}; + $showmax = $helpform{'maxsize'}; + } + $showmax = '('.sprintf("%.2f",$showmax).' MB)'; + $showsize = $attachmentsize/1048576; + $showsize = '('.sprintf("%.2f",$showsize).' MB)'; + if ($attachmentsize > $max) { + $displaymsg .= '
'. + &mt('The uploaded screenshot file [_1] included with your request exceeded the maximum allowed size [_2], and has therefore been discarded.',$showsize,$showmax).''; + } else { + $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests'); + } } } } + my %cookies; + my $cookie=CGI::Cookie->parse($r->header_in('Cookie')); + if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) { + $cookies{'lonID'} = $1; + } + if ($$cookie{'lonLinkID'} =~ /lonLinkID=([a-f0-9]+_linked);/) { + $cookies{'lonLinkID'} = $1; + } + my $lti_info; + if (($env{'request.lti.login'}) && ($env{'request.course.id'})) { + my $ltidom = $env{'course.'.$env{'request.course.id'}.'.domain'}; + if ($ltidom) { + my %lti = &Apache::lonnet::get_domain_lti($ltidom,'provider'); + if (ref($lti{$env{'request.lti.login'}}) eq 'HASH') { + if ($lti{$env{'request.lti.login'}}{'consumer'}) { + $lti_info = "LTI consumer: ".$lti{$env{'request.lti.login'}}{'consumer'}."\n"; + } + } + } + } if ($attachmentpath =~ m-/([^/]+)$-) { $fname = $1; - $displaymsg .= "
An uploaded screenshot file - $fname ($attachmentsize bytes) was included in the request sent by $env{'user.name'} from LON-CAPA domain: $env{'user.domain'}"; + $displaymsg .= '
' + .&mt('An uploaded screenshot file [_1] was included in the request sent by [_2].' + ,''.$fname.' '.$showsize, + ,$env{'user.name'}.':'.$env{'user.domain'} + ); $supportmsg .= "\n"; - foreach (@ENVvars) { - $supportmsg .= "$_: $ENV{$_}\n"; + foreach my $var (@cookievars) { + $supportmsg .= "$var: $cookies{$var}\n"; + } + foreach my $var(@ENVvars) { + $supportmsg .= "$var: $ENV{$var}\n"; } - foreach (@envvars) { - $supportmsg .= "$_: $env{$_}\n"; + $supportmsg .= "REMOTE_ADDR: $ip\n"; + foreach my $var (@envvars) { + $supportmsg .= "$var: $env{$var}\n"; + } + if ($lti_info) { + $supportmsg .= $lti_info; } } - - my $msg = MIME::Lite->new( - From => $from, - To => $to, - Subject => $subject, - Type =>'TEXT', - Data => $supportmsg, - ); - - if ($attachmentpath) { - my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath); - $msg->attach(Type => $type, - Path => $attachmentpath, - Filename => $fname - ); - } else { - my $envdata = ''; - foreach (@ENVvars) { - $envdata .= "$_: $ENV{$_}\n"; + my $cc_string; + if ($homeserver) { + if (@ok_ccs > 0) { + $cc_string = join(', ',@ok_ccs); + } + } + + my $attachment_text = ''; + unless ($homeserver && $attachmentpath) { + foreach my $var (@cookievars) { + $attachment_text .= "$var: $cookies{$var}\n"; + } + foreach my $var (@ENVvars) { + $attachment_text .= "$var: $ENV{$var}\n"; } - foreach (@envvars) { - $envdata .= "$_: $env{$_}\n"; + $attachment_text .= "REMOTE_ADDR: $ip\n"; + foreach my $var (@envvars) { + $attachment_text .= "$var: $env{$var}\n"; } - foreach (@loncvars) { - $envdata .= "$_: $env{$_}\n"; + foreach my $var (@loncvars) { + $attachment_text .= "$var: $env{$var}\n"; + } + if ($lti_info) { + $attachment_text .= $lti_info; } - $msg->attach(Type => 'TEXT', - Data => $envdata); } -### Send it: - $msg->send('sendmail'); + if ($addtext) { + my ($addloc,$addstr) = split(/:/,$addtext,2); + $addstr = &unescape($addstr); + if ($addloc eq 's') { + $subject = $addstr.' '.$subject; + } elsif ($addloc eq 'b') { + $supportmsg = $addstr."\n".$supportmsg; + } + } - if ($attachmentpath =~ m#$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+#) { + if ($bad_email) { + $r->print(''.$lt{'belo'}.'
'. + $lt{'ifyk'}."\n"); + } else { + # Compose and send a MIME email + &Apache::loncommon::mime_email($from,'',$to,$subject,$supportmsg,$cc_string, + $bcc,$attachmentpath,$fname,$attachment_text); + $r->print(''.$lt{'your'}.':'."\n"); + } + if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) { unlink($attachmentpath); } - $r->print(qq| - Your support request contained the following information:

- - - - -
- - - - -
- - - - -
- - - - - - - - - - - - -
- - - - -
Information supplied -
- 		- - - - -
$displaymsg
-
-
-
- - - - -
Additional information recorded -
- 		- - - - -
- |); - foreach (@ENVvars) { - unless($ENV{$_} eq '') { - $r->print("$_: $ENV{$_}, "); - } - } - foreach (@envvars) { - unless($env{$_} eq '') { - $r->print("$_: $env{$_}, "); - } - } - $r->print(" -
-
-
-
-
- - - "); + $r->print('
'. + &Apache::lonhtmlcommon::start_pick_box(). + &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n". + &Apache::lonhtmlcommon::row_closure(). + &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value')); + my $envmsg; + foreach my $var (@cookievars) { + if ($cookies{$var} ne '') { + $envmsg.= ''. + $var.': '.$cookies{$var}.', '; + } + } + foreach my $var (@ENVvars) { + if ($ENV{$var} ne '') { + $envmsg .= ''. + $var.': '.$ENV{$var}.', '; + } + } + if ($ip ne '') { + $envmsg .= ''. + 'REMOTE_ADDR: '.$ip.', '; + } + foreach my $var (@envvars) { + if ($env{$var} ne '') { + $envmsg .= ''. + $var.': '.$env{$var}.', '; + } + } + $envmsg =~ s/, $//; + $r->print($envmsg."\n". + &Apache::lonhtmlcommon::row_closure(1)."\n". + &Apache::lonhtmlcommon::end_pick_box(). + '
'); + unless ($bad_email) { + $r->print('


'.&Apache::loncommon::confirmwrapper(&Apache::lonhtmlcommon::confirm_success($message)).'

'); + } + $r->print("
\n". + &Apache::loncommon::end_page()); } sub print_header { - my ($r,$origurl,$action) = @_; + my ($r,$origurl,$command) = @_; my $location=&Apache::loncommon::lonhttpdurl("/adm"); - my $tablecolor = '#EEEE99'; my ($component_url); - my $helpdesk_link = ''; - if ($action eq 'process') { + my $helpicon_link = ''; + if ($command eq 'process') { + $helpicon_link = ''; + } + my $helpdesk_link = ''; + if ($command eq 'process') { $helpdesk_link = ''; } my %lt = &Apache::lonlocal::texthash ( - login => 'Log-in help', - ask => 'Ask helpdesk', - getst => 'Getting started guide', - back => 'Back to last location' + login => 'Log-in help', + ask => 'Ask helpdesk', + getst => 'Getting started guide', + back => 'Back to last location', + headline => 'help/support', + stud => 'Students', + ifyo => 'If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.', + cont => 'Contact your instructor instead.', ); - my ($getstartlink,$getstarttext); + my ($getstartlink,$reviewtext); if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') { - $getstartlink = qq| $lt{'getst'}|; - $getstarttext = ' '.&mt('and the "Getting started" guide').' '; + $getstartlink = qq|
$lt{'getst'} 
|; + $reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.'); + } else { + $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.'); } - $r->print(<   - -
  LON-CAPA help/support - - - - -
- - - - -
- - - - -
- - - - $getstartlink - - -
(Login help) $lt{'login'} $helpdesk_link(Ask helpdesk) $lt{'ask'}  (Back to last location) $lt{'back'} 
-
-
-
-
- -   - - -   - + my $linkback; + if ($origurl eq '') { + $linkback = 'javascript:history.go(-1)'; + } else { + $linkback = &HTML::Entities::encode($origurl,'"<>&'); + } + my $loginhelp = &Apache::lonauth::loginhelpdisplay(); + if ($loginhelp eq '') { + $loginhelp = '/adm/loginproblems.html'; + } + $r->print(<<"END"); + +END + if ($command ne 'process') { + my $stuwarn = &mt('Do [_1]not[_2] use this form to ask about course content.', + '',''); + $r->print(<<"END"); +
+ $reviewtext + $lt{'ifyo'} +

+ $lt{'stud'}: + $stuwarn $lt{'cont'} +

+
END - unless ($action eq 'process') { - $r->print(' - - '.&mt(' -Please review the information in "Log-in help"').$getstarttext.' '.&mt('if you are unable to log-in').'. '.&mt('If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk').'.
'.&mt('Note').': '.&mt('Student questions about course content should be directed to the course instructor').'.

- - '); } - $r->print(' -'); return; } -sub retrieve_instcodes { - my ($coursecodes,$codedom,$totcodes) = @_; - my %courses = &Apache::lonnet::courseiddump($codedom,'.',1,'.','.'); - foreach my $course (keys %courses) { - if ($courses{$course} =~ m/^[^:]*:([^:]+)/) { - $$coursecodes{$course} = &Apache::lonnet::unescape($1); - $totcodes ++; - } - } - return $totcodes; -} - -sub build_code_selections { - my ($codes,$codetitles,$cat_titles,$cat_order,$idlist,$idnums,$idlist_titles) = @_; - my %idarrays = (); - for (my $i=1; $i<@{$codetitles}; $i++) { - %{$idarrays{$$codetitles[$i]}} = (); - } - foreach my $cid (sort keys %{$codes}) { - &recurse_list($cid,$codetitles,$codes,0,\%idarrays); - } - for (my $num=0; $num<@{$codetitles}; $num++) { - if ($num == 0) { - my @contents = (); - my @contents_titles = (); - &sort_cats($num,$cat_order,$codetitles,\@{$idarrays{$$codetitles[0]}},\@contents); - if (defined($$cat_titles{$$codetitles[0]})) { - foreach (@contents) { - push @contents_titles, $$cat_titles{$$codetitles[0]}{$_}; - } - } - $$idlist{$$codetitles[0]} = join('","',@contents); - $$idnums{$$codetitles[0]} = scalar(@contents); - if (defined($$cat_titles{$$codetitles[0]})) { - $$idlist_titles{$$codetitles[0]} = join('","',@contents_titles); - } - } elsif ($num == 1) { - %{$$idlist{$$codetitles[1]}} = (); - %{$$idlist_titles{$$codetitles[1]}} = (); - foreach my $key_a (keys %{$idarrays{$$codetitles[1]}}) { - my @sorted_a = (); - my @sorted_a_titles = (); - &sort_cats($num,$cat_order,$codetitles,\@{$idarrays{$$codetitles[1]}{$key_a}},\@sorted_a); - if (defined($$cat_titles{$$codetitles[1]})) { - foreach (@sorted_a) { - push @sorted_a_titles, $$cat_titles{$$codetitles[1]}{$_}; - } - } - $$idlist{$$codetitles[1]}{$key_a} = join('","',@sorted_a); - $$idnums{$$codetitles[1]}{$key_a} = scalar(@sorted_a); - if (defined($$cat_titles{$$codetitles[1]})) { - $$idlist_titles{$$codetitles[1]}{$key_a} = join('","',@sorted_a_titles); - } - } - } elsif ($num == 2) { - %{$$idlist{$$codetitles[2]}} = (); - %{$$idlist_titles{$$codetitles[2]}} = (); - foreach my $key_a (keys %{$idarrays{$$codetitles[2]}}) { - %{$$idlist{$$codetitles[2]}{$key_a}} = (); - %{$$idlist_titles{$$codetitles[2]}{$key_a}} = (); - foreach my $key_b (keys %{$idarrays{$$codetitles[2]}{$key_a}}) { - my @sorted_b = (); - my @sorted_b_titles = (); - &sort_cats($num,$cat_order,$codetitles,\@{$idarrays{$$codetitles[2]}{$key_a}{$key_b}},\@sorted_b); - if (defined($$cat_titles{$$codetitles[2]})) { - foreach (@sorted_b) { - push @sorted_b_titles, $$cat_titles{$$codetitles[2]}{$_}; - } - } - $$idlist{$$codetitles[2]}{$key_a}{$key_b} = join('","',@sorted_b); - $$idnums{$$codetitles[2]}{$key_a}{$key_b} = scalar(@sorted_b); - if (defined($$cat_titles{$$codetitles[2]})) { - $$idlist_titles{$$codetitles[2]}{$key_a}{$key_b} = join('","',@sorted_b_titles); - } - } - } - } elsif ($num == 3) { - %{$$idlist{$$codetitles[3]}} = (); - foreach my $key_a (keys %{$idarrays{$$codetitles[3]}}) { - %{$$idlist{$$codetitles[3]}{$key_a}} = (); - foreach my $key_b (keys %{$idarrays{$$codetitles[3]}{$key_a}}) { - %{$$idlist{$$codetitles[3]}{$key_a}{$key_b}} = (); - foreach my $key_c (keys %{$idarrays{$$codetitles[3]}{$key_a}{$key_b}}) { - my @sorted_c = (); - my @sorted_c_titles = (); - &sort_cats($num,$cat_order,$codetitles,\@{$idarrays{$$codetitles[3]}{$key_a}{$key_b}{$key_c}},\@sorted_c); - if (defined($$cat_titles{$$codetitles[3]})) { - foreach (@sorted_c) { - push @sorted_c_titles, $$cat_titles{$$codetitles[3]}{$_}; - } - } - $$idlist{$$codetitles[3]}{$key_a}{$key_b}{$key_c} = join('","',@sorted_c); - $$idnums{$$codetitles[3]}{$key_a}{$key_b}{$key_c} = scalar(@sorted_c); - if (defined($$cat_titles{$$codetitles[3]})) { - $$idlist_titles{$$codetitles[2]}{$key_a}{$key_b} = join('","',@sorted_c_titles); - } - } - } - } - } elsif ($num == 4) { - %{$$idlist{$$codetitles[4]}} = (); - foreach my $key_a (keys %{$idarrays{$$codetitles[4]}}) { - %{$$idlist{$$codetitles[4]}{$key_a}} = (); - foreach my $key_b (keys %{$idarrays{$$codetitles[4]}{$key_a}}) { - %{$$idlist{$$codetitles[4]}{$key_a}{$key_b}} = (); - foreach my $key_c (keys %{$idarrays{$$codetitles[4]}{$key_a}{$key_b}}) { - %{$$idlist{$$codetitles[4]}{$key_a}{$key_b}{$key_c}} = (); - foreach my $key_d (keys %{$idarrays{$$codetitles[4]}{$key_a}{$key_b}{$key_c}}) { - my @sorted_d = (); - my @sorted_d_titles = (); - &sort_cats($num,$cat_order,$codetitles,$idarrays{$$codetitles[4]}{$key_a}{$key_b}{$key_c}{$key_d},\@sorted_d); - if (defined($$cat_titles{$$codetitles[4]})) { - foreach (@sorted_d) { - push @sorted_d_titles, $$cat_titles{$$codetitles[4]}{$_}; - } - } - $$idlist{$$codetitles[4]}{$key_a}{$key_b}{$key_c}{$key_d} = join('","',@sorted_d); - $$idnums{$$codetitles[4]}{$key_a}{$key_b}{$key_c}{$key_d} = scalar(@sorted_d); - } - } - } - } +sub get_domain { + my $codedom; + if (exists($env{'form.codedom'})) { + if (&Apache::lonnet::domain($env{'form.codedom'}) ne '') { + return $env{'form.codedom'}; } } -} - -sub sort_cats { - my ($num,$cat_order,$codetitles,$idsarrayref,$sorted) = @_; - my @unsorted = @{$idsarrayref}; - if (defined($$cat_order{$$codetitles[$num]})) { - foreach (@{$$cat_order{$$codetitles[$num]}}) { - if (grep/^$_$/,@unsorted) { - push @{$sorted}, $_; - } - } + if ($env{'request.course.id'}) { + $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'}; + } elsif ($env{'request.role.domain'}) { + $codedom = $env{'request.role.domain'}; } else { - @{$sorted} = sort (@unsorted); - } -} - - -sub recurse_list { - my ($cid,$codetitles,$codes,$num,$idarrays) = @_; - if ($num == 0) { - if (!grep/^$$codes{$cid}{$$codetitles[0]}$/,@{$$idarrays{$$codetitles[0]}}) { - push @{$$idarrays{$$codetitles[0]}}, $$codes{$cid}{$$codetitles[0]}; - } - } elsif ($num == 1) { - if (defined($$idarrays{$$codetitles[1]}{$$codes{$cid}{$$codetitles[0]}})) { - if (!grep/^$$codes{$cid}{$$codetitles[1]}$/,@{$$idarrays{$$codetitles[1]}{$$codes{$cid}{$$codetitles[0]}}}) { - push @{$$idarrays{$$codetitles[1]}{$$codes{$cid}{$$codetitles[0]}}}, $$codes{$cid}{$$codetitles[1]}; - } - } else { - @{$$idarrays{$$codetitles[1]}{$$codes{$cid}{$$codetitles[0]}}} = ("$$codes{$cid}{$$codetitles[1]}"); - } - } elsif ($num == 2) { - if (defined($$idarrays{$$codetitles[2]}{$$codes{$cid}{$$codetitles[0]}})) { - if (defined($$idarrays{$$codetitles[2]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}})) { - if (!grep/^$$codes{$cid}{$$codetitles[2]}$/,@{$$idarrays{$$codetitles[2]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}}) { - push @{$$idarrays{$$codetitles[2]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}}, $$codes{$cid}{$$codetitles[2]}; - } - } else { - @{$$idarrays{$$codetitles[2]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}} = ("$$codes{$cid}{$$codetitles[2]}"); - } - } else { - %{$$idarrays{$$codetitles[2]}{$$codes{$cid}{$$codetitles[0]}}} = (); - @{$$idarrays{$$codetitles[2]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}} = ("$$codes{$cid}{$$codetitles[2]}"); - } - } elsif ($num == 3) { - if (defined($$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}})) { - if (defined($$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}})) { - if (defined($$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}})) { - if (!grep/^$$codes{$cid}{$$codetitles[3]}$/,@{$$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}}) { - push @{$$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}}, $$codes{$cid}{$$codetitles[3]}; - } - } else { - @{$$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}} = ("$$codes{$cid}{$$codetitles[3]}"); - } - } else { - %{$$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}} = (); - @{$$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}} = ("$$codes{$cid}{$$codetitles[3]}"); - } - } else { - %{$$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}} = (); - %{$$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}} = (); - @{$$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}} = ("$$codes{$cid}{$$codetitles[3]}"); - } - } elsif ($num == 4) { - if (defined($$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}})) { - if (defined($$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}})) { - if (defined($$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}})) { - if (defined($$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}{$$codes{$cid}{$$codetitles[3]}})) { - if (!grep/^$$codes{$cid}{$$codetitles[4]}$/,@{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}{$$codes{$cid}{$$codetitles[3]}}}) { - push @{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}{$$codes{$cid}{$$codetitles[3]}}}, $$codes{$cid}{$$codetitles[4]}; - } - } else { - @{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}{$$codes{$cid}{$$codetitles[3]}}} = ("$$codes{$cid}{$$codetitles[4]}"); - } - } else { - %{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}} = (); - @{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}{$$codes{$cid}{$$codetitles[3]}}} = ("$$codes{$cid}{$$codetitles[4]}"); - } - } else { - %{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}} = (); - %{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}} = (); - @{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}{$$codes{$cid}{$$codetitles[3]}}} = ("$$codes{$cid}{$$codetitles[4]}"); - } - } else { - %{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}} = (); - %{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}} = (); - %{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}} = (); - @{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[3]}}} = ("$$codes{$cid}{$$codetitles[3]}"); - } - } - $num ++; - if ($num <@{$codetitles}) { - &recurse_list($cid,$codetitles,$codes,$num,$idarrays); + $codedom = &Apache::lonnet::default_login_domain(); } -} - -sub javascript_code_selections { - my ($numcats,$cat_titles,$script_tag,$idlist,$idnums,$idlist_titles,$codetitles) = @_; - my $numtitles = @{$codetitles}; - my @seltitles = (); - for (my $j=0; $j<$numtitles; $j++) { - $seltitles[$j] = 'id'.$$codetitles[$j]; - } - my $seltitle_str = join('","',@seltitles); - my @longtitles = (); - for (my $i=0; $i<$numtitles; $i++) { - if (defined($$cat_titles{$$codetitles[$i]})) { - $longtitles[$i] = 1; - } else { - $longtitles[$i] = 0; - } - } - my $longtitles_str = join('","',@longtitles); - $$script_tag .= <