--- loncom/interface/lonsupportreq.pm	2008/07/08 01:08:57	1.49
+++ loncom/interface/lonsupportreq.pm	2008/10/01 17:47:06	1.50
@@ -1,5 +1,5 @@
 #
-# $Id: lonsupportreq.pm,v 1.49 2008/07/08 01:08:57 raeburn Exp $
+# $Id: lonsupportreq.pm,v 1.50 2008/10/01 17:47:06 raeburn Exp $
 #
 # Copyright Michigan State University Board of Trustees
 #
@@ -238,9 +238,12 @@ function initialize_codes() {
     if ($r->uri eq '/adm/helpdesk') {
         &print_header($r,$origurl);
     }
+    my @css = ('LC_evenrow_value','LC_oddrow_value');
+    my $num = 1;
+    my $i = $num%2;
     $r->print('<form method="post" name="logproblem" enctype="multipart/form-data">'."\n");
     my $output = &Apache::lonhtmlcommon::start_pick_box().
-                 &Apache::lonhtmlcommon::row_title($lt{'name'},undef,'LC_oddrow_value')."\n";
+                 &Apache::lonhtmlcommon::row_title($lt{'name'},undef,$css[$num])."\n";
     my $fullname = '';
     if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
         $fullname = "$firstname $lastname"; 
@@ -254,15 +257,23 @@ function initialize_codes() {
         $output .= '<input type="text" size="20" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />';
     }
     $output .= '&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<input type="button" value="'.$lt{'subm'}.'" onclick="validate()" />&nbsp;'.
-                &Apache::lonhtmlcommon::row_closure()."\n".
-                &Apache::lonhtmlcommon::row_title($lt{'emad'},undef,'LC_evenrow_value').
-                '<input type="text" size="20" name="email" value="'.
-                &HTML::Entities::encode($email,'"<>&').'" /><br />'."\n".
-                &Apache::lonhtmlcommon::row_closure().
-                &Apache::lonhtmlcommon::row_title($lt{'emac'},undef,'LC_oddrow_value').
-                '<input type="text" size="50" name="cc" value="" /><br />'."\n".
-                &Apache::lonhtmlcommon::row_closure().
-                &Apache::lonhtmlcommon::row_title("$lt{'unme'}/$lt{'doma'}",undef,'LC_evenrow_value');
+                &Apache::lonhtmlcommon::row_closure()."\n";
+    $num ++;
+    $i = $num%2;
+    $output .= &Apache::lonhtmlcommon::row_title($lt{'emad'},undef,$css[$i]).
+               '<input type="text" size="20" name="email" value="'.
+               &HTML::Entities::encode($email,'"<>&').'" /><br />'."\n".
+               &Apache::lonhtmlcommon::row_closure();
+    $num ++;
+    $i = $num%2;
+    if (defined($env{'user.name'})) {
+        $output .= &Apache::lonhtmlcommon::row_title($lt{'emac'},undef,$css[$i]).
+                   '<input type="text" size="50" name="cc" value="" /><br />'."\n".
+                   &Apache::lonhtmlcommon::row_closure();
+        $num ++;
+        $i = $num%2;
+    }
+    $output .= &Apache::lonhtmlcommon::row_title("$lt{'unme'}/$lt{'doma'}",undef,$css[$i]);
     my $udom_input = '<input type="hidden" name="udom" value="'.
                      &HTML::Entities::encode($udom,'"<>&').'" />';
     my $uname_input = '<input type="hidden" name="uname" value="'.
@@ -294,15 +305,19 @@ function initialize_codes() {
         }
         $output .= $unameform.$udomform;
     }
-    $output .= &Apache::lonhtmlcommon::row_closure().
-               &Apache::lonhtmlcommon::row_title("$lt{'urlp'}",undef,'LC_oddrow_value').
+    $output .= &Apache::lonhtmlcommon::row_closure();
+    $num ++;
+    $i = $num%2;
+    $output .= &Apache::lonhtmlcommon::row_title("$lt{'urlp'}",undef,$css[$i]).
                $showserver.'<input type="hidden" name="sourceurl" value="'.
                &HTML::Entities::encode($server,'"<>&').'" />'.
                &Apache::lonhtmlcommon::row_closure().
                &Apache::lonhtmlcommon::row_title("$lt{'phon'}",undef,'LC_evenrow_value').
                '<input type="text" size="15" name="phone" /><br />'.
-               &Apache::lonhtmlcommon::row_closure().
-               &Apache::lonhtmlcommon::row_title("$lt{'crsd'}$details_title",undef,'LC_oddrow_value');
+               &Apache::lonhtmlcommon::row_closure();
+    $num ++;
+    $i = $num%2; 
+    $output .= &Apache::lonhtmlcommon::row_title("$lt{'crsd'}$details_title",undef,$css[$i]);
     if ($cnum) {
         if ($coursecodes{$cnum}) {
             foreach my $item (@codetitles) {
@@ -380,8 +395,10 @@ function initialize_codes() {
         $output .= '<br />'.$lt{'enct'}.':&nbsp;
                  <input type="text" name="title" size="25" value="" />'."\n";
     }
-    $output .= &Apache::lonhtmlcommon::row_closure().
-               &Apache::lonhtmlcommon::row_title($lt{'secn'},undef,'LC_evenrow_value');
+    $output .= &Apache::lonhtmlcommon::row_closure();
+    $num ++;
+    $i = $num%2;
+    $output .= &Apache::lonhtmlcommon::row_title($lt{'secn'},undef,$css[$i]);
     if ($sectionlist) {
         $output .= "<select name=\"section\"\n>".
                    "  <option value=\"\" selected=\"selected\">$lt{'sele'}</option>\n";
@@ -400,21 +417,25 @@ function initialize_codes() {
     } else {
         $output .= '<input type="text" name="section" size="10" />';
     }
-    $output .= &Apache::lonhtmlcommon::row_closure().
-               &Apache::lonhtmlcommon::row_title($lt{'subj'},undef,'LC_oddrow_value').
+    $output .= &Apache::lonhtmlcommon::row_closure();
+    $num ++;
+    $i = $num%2; 
+    $output .= &Apache::lonhtmlcommon::row_title($lt{'subj'},undef,'LC_oddrow_value').
                '  <input type="text" size="40" name="subject" />'."\n".
                &Apache::lonhtmlcommon::row_closure().
                &Apache::lonhtmlcommon::row_title($lt{'detd'},undef,'LC_evenrow_value').
                '  <textarea rows="10" cols="45" name="description" wrap="virtual"></textarea>'.
                &Apache::lonhtmlcommon::row_closure();
-    my $lastrow = 'LC_evenrow_value';
+    $num ++;
+    $i = $num%2; 
     if (defined($env{'user.name'})) {
-        $output .= &Apache::lonhtmlcommon::row_title($lt{'opfi'},undef,'LC_oddrow_value').
+        $output .= &Apache::lonhtmlcommon::row_title($lt{'opfi'},undef,$css[$i]).
                    ' <input type="file" name="screenshot" size="20" /><br />'.$lt{'uplf'}."\n".
         &Apache::lonhtmlcommon::row_closure();
-        $lastrow = 'LC_oddrow_value';
+        $num ++;
+        $i = $num%2; 
     }
-    $output .= &Apache::lonhtmlcommon::row_title($lt{'fini'},undef,$lastrow);
+    $output .= &Apache::lonhtmlcommon::row_title($lt{'fini'},undef,$css[$i]);
     $output .= <<END;
              <table border="0" cellpadding="8" cellspacing="0">
               <tr>
@@ -493,7 +514,7 @@ sub print_request_receipt {
     );
 
     my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist);
-    if (defined($env{'form.cc'})) {
+    if ((defined($env{'user.name'})) && (defined($env{'form.cc'}))) {
         my @ccs;
         if ($env{'form.cc'} =~ /,/) {
             @ccs = split(/,/,$env{'form.cc'});