--- loncom/interface/lonsupportreq.pm	2010/04/14 07:31:21	1.55.4.3
+++ loncom/interface/lonsupportreq.pm	2010/12/02 13:12:11	1.55.6.2
@@ -1,5 +1,5 @@
 #
-# $Id: lonsupportreq.pm,v 1.55.4.3 2010/04/14 07:31:21 raeburn Exp $
+# $Id: lonsupportreq.pm,v 1.55.6.2 2010/12/02 13:12:11 raeburn Exp $
 #
 # Copyright Michigan State University Board of Trustees
 #
@@ -77,11 +77,8 @@ sub print_request_form {
     $browser = $env{'browser.type'};
     $bversion = $env{'browser.version'};
     $uhost = $env{'request.host'};
-    my ($uname,$udom);
-    if (($env{'user.name'} ne 'public') && ($env{'user.domain'} ne 'public')) {
-        $uname = $env{'user.name'};
-        $udom = $env{'user.domain'};
-    }
+    $uname = $env{'user.name'};
+    $udom = $env{'user.domain'};
     $uhome = $env{'user.home'};
     $urole = $env{'request.role'};
     $usec = $env{'request.course.sec'};
@@ -269,7 +266,7 @@ function initialize_codes() {
                &Apache::lonhtmlcommon::row_closure();
     $num ++;
     $i = $num%2;
-    if (defined($uname)) {
+    if (defined($env{'user.name'})) {
         $output .= &Apache::lonhtmlcommon::row_title($lt{'emac'},undef,$css[$i]).
                    '<input type="text" size="50" name="cc" value="" /><br />'."\n".
                    &Apache::lonhtmlcommon::row_closure();
@@ -304,7 +301,7 @@ function initialize_codes() {
             $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom');
         }
         if ($unameform eq '') {
-            $unameform= '<i>'.$lt{'unme'}.'</i>:&nbsp;<input type="text" size="12" name="uname" value="'.$uname.'" />&nbsp;&nbsp;';
+            $unameform= '<i>'.$lt{'unme'}.'</i>:&nbsp;<input type="text" size="15" name="uname" value="'.$uname.'" />&nbsp;&nbsp;';
         }
         $output .= $unameform.$udomform;
     }
@@ -314,115 +311,119 @@ function initialize_codes() {
     $output .= &Apache::lonhtmlcommon::row_title("$lt{'urlp'}",undef,$css[$i]).
                $showserver.'<input type="hidden" name="sourceurl" value="'.
                &HTML::Entities::encode($server,'"<>&').'" />'.
-               &Apache::lonhtmlcommon::row_closure().
-               &Apache::lonhtmlcommon::row_title("$lt{'phon'}",undef,'LC_evenrow_value').
-               '<input type="text" size="15" name="phone" /><br />'.
                &Apache::lonhtmlcommon::row_closure();
-    $num ++;
-    $i = $num%2; 
-    $output .= &Apache::lonhtmlcommon::row_title("$lt{'crsd'}$details_title",undef,$css[$i]);
-    if ($cnum) {
-        if ($coursecodes{$cnum}) {
-            foreach my $item (@codetitles) {
-                $output .= '<i>'.$item.'</i>:&nbsp;'.$codes{$cnum}{$item}.';&nbsp;';
+    if (&Apache::loncommon::check_for_gci_dc()) { 
+        $output .= &Apache::lonhtmlcommon::row_title("$lt{'phon'}",undef,
+                                                     'LC_evenrow_value').
+                   '<input type="text" size="15" name="phone" /><br />'.
+                   &Apache::lonhtmlcommon::row_closure();
+        $num ++;
+        $i = $num%2; 
+        $output .= &Apache::lonhtmlcommon::row_title("$lt{'crsd'}$details_title",undef,$css[$i]);
+        if ($cnum) {
+            if ($coursecodes{$cnum}) {
+                foreach my $item (@codetitles) {
+                    $output .= '<i>'.$item.'</i>:&nbsp;'.$codes{$cnum}{$item}.';&nbsp;';
+                }
+                $output .= '&nbsp;<input type="hidden" name="coursecode" value="'.&HTML::Entities::encode($coursecodes{$cnum},'"<>&').'" />';
+            } else {
+                $output .= $lt{'enin'}.':&nbsp;
+                      <input type="text" name="coursecode" size="15" value="" />';
             }
-            $output .= '&nbsp;<input type="hidden" name="coursecode" value="'.&HTML::Entities::encode($coursecodes{$cnum},'"<>&').'" />';
         } else {
-            $output .= $lt{'enin'}.':&nbsp;
-                  <input type="text" name="coursecode" size="15" value="" />';
-        }
-    } else {
-        if ($totcodes > 0) {
-            my $numtitles = @codetitles;
-            if ($numtitles == 0) {
-                $output .= $lt{'enin'}.':&nbsp;
-                  <input type="text" name="coursecode" size="15" value="" />';
-            } else {
-                my $lasttitle = $numtitles;
-                if ($numtitles > 4) {
-                    $lasttitle = 4;
-                } 
-                $output .= '<table><tr><td>'.$codetitles[0].'<br />'."\n".
-                      '<select name="'.$codetitles[0].'" onchange="courseSet('."'$codetitles[0]'".')">'."\n".
-                      ' <option value="-1" />'.$lt{'sele'}."\n";
-                my @items = ();
-                my @longitems = ();
-                if ($idlist{$codetitles[0]} =~ /","/) {
-                    @items = split(/","/,$idlist{$codetitles[0]});
+            if ($totcodes > 0) {
+                my $numtitles = @codetitles;
+                if ($numtitles == 0) {
+                    $output .= $lt{'enin'}.':&nbsp;
+                      <input type="text" name="coursecode" size="15" value="" />';
                 } else {
-                    $items[0] = $idlist{$codetitles[0]};
-                }
-                if (defined($idlist_titles{$codetitles[0]})) {
-                    if ($idlist_titles{$codetitles[0]} =~ /","/) {
-                        @longitems = split(/","/,$idlist_titles{$codetitles[0]});
+                    my $lasttitle = $numtitles;
+                    if ($numtitles > 4) {
+                        $lasttitle = 4;
+                    } 
+                    $output .= '<table><tr><td>'.$codetitles[0].'<br />'."\n".
+                          '<select name="'.$codetitles[0].'" onchange="courseSet('."'$codetitles[0]'".')">'."\n".
+                          ' <option value="-1" />'.$lt{'sele'}."\n";
+                    my @items = ();
+                    my @longitems = ();
+                    if ($idlist{$codetitles[0]} =~ /","/) {
+                        @items = split(/","/,$idlist{$codetitles[0]});
                     } else {
-                        $longitems[0] = $idlist_titles{$codetitles[0]};
+                        $items[0] = $idlist{$codetitles[0]};
                     }
-                    for (my $i=0; $i<@longitems; $i++) {
-                        if ($longitems[$i] eq '') {
-                            $longitems[$i] = $items[$i];
+                    if (defined($idlist_titles{$codetitles[0]})) {
+                        if ($idlist_titles{$codetitles[0]} =~ /","/) {
+                            @longitems = split(/","/,$idlist_titles{$codetitles[0]});
+                        } else {
+                            $longitems[0] = $idlist_titles{$codetitles[0]};
+                        }
+                        for (my $i=0; $i<@longitems; $i++) {
+                            if ($longitems[$i] eq '') {
+                                $longitems[$i] = $items[$i];
+                            }
                         }
+                    } else {
+                        @longitems = @items;
+                    }
+                    for (my $i=0; $i<@items; $i++) {
+                        $output .= ' <option value="'.$items[$i].'">'.$longitems[$i].'</option>'."\n";
+                    }
+                    $output .= '</select></td>';
+                    for (my $i=1; $i<$numtitles; $i++) {
+                        $output .= '<td>'.$codetitles[$i].'<br />'."\n".
+                         '<select name="'.$codetitles[$i].'" onchange="courseSet('."'$codetitles[$i]'".')">'."\n".
+                         '<option value="-1">&lt;-'.$lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
+                         '</select>'."\n".
+                         '</td>'."\n";
+                    }
+                    $output .= '</tr></table>';
+                    if ($numtitles > 4) {
+                        $output .= '<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
+                              '<select name="'.$codetitles[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".')">'."\n".
+                              '<option value="-1">&lt;-'.$lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
+                              '</select>'."\n";
                     }
-                } else {
-                    @longitems = @items;
-                }
-                for (my $i=0; $i<@items; $i++) {
-                    $output .= ' <option value="'.$items[$i].'">'.$longitems[$i].'</option>'."\n";
-                }
-                $output .= '</select></td>';
-                for (my $i=1; $i<$numtitles; $i++) {
-                    $output .= '<td>'.$codetitles[$i].'<br />'."\n".
-                     '<select name="'.$codetitles[$i].'" onchange="courseSet('."'$codetitles[$i]'".')">'."\n".
-                     '<option value="-1">&lt;-'.$lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
-                     '</select>'."\n".
-                     '</td>'."\n";
-                }
-                $output .= '</tr></table>';
-                if ($numtitles > 4) {
-                    $output .= '<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
-                          '<select name="'.$codetitles[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".')">'."\n".
-                          '<option value="-1">&lt;-'.$lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
-                          '</select>'."\n";
                 }
+            } else {
+                $output .= $lt{'enin'}.':&nbsp;
+                      <input type="text" name="coursecode" size="15" value="" />';
             }
+        }
+        $output .= '<br />';
+        if ($ctitle) {
+            $output .= '<i>'.$lt{'titl'}.'</i>:&nbsp;'.$ctitle.
+                       '<input type="hidden" name="title" value="'.
+                       &HTML::Entities::encode($ctitle,'"<>&').'" />'."\n";
         } else {
-            $output .= $lt{'enin'}.':&nbsp;
-                  <input type="text" name="coursecode" size="15" value="" />';
+            $output .= $lt{'enct'}.':&nbsp;
+                       <input type="text" name="title" size="25" value="" />'."\n";
         }
-    }
-    if ($ctitle) {
-        $output .= '<br /><i>'.$lt{'titl'}.'</i>:&nbsp;'.$ctitle.
-                   '<input type="hidden" name="title" value="'.
-                   &HTML::Entities::encode($ctitle,'"<>&').'" />'."\n";
-    } else {
-        $output .= '<br />'.$lt{'enct'}.':&nbsp;
-                 <input type="text" name="title" size="25" value="" />'."\n";
-    }
-    $output .= &Apache::lonhtmlcommon::row_closure();
-    $num ++;
-    $i = $num%2;
-    $output .= &Apache::lonhtmlcommon::row_title($lt{'secn'},undef,$css[$i]);
-    if ($sectionlist) {
-        $output .= "<select name=\"section\"\n>".
-                   "  <option value=\"\" selected=\"selected\">$lt{'sele'}</option>\n";
-        foreach my $id (sort(keys(%groupid))) {
-            if ($id eq $groupid{$id} || $groupid{$id} eq '') {
-                $output .= "  <option value=".
-                           &HTML::Entities::encode($id,'"<>&').
-                           " >$id</option>\n";
-            } else {
-                $output .= "  <option value=".
-                           &HTML::Entities::encode($id,'"<>&').
-                           " >$id - ($lt{'lsec'}: $groupid{$id})</option>\n";
+        $output .= &Apache::lonhtmlcommon::row_closure();
+        $num ++;
+        $i = $num%2;
+        $output .= &Apache::lonhtmlcommon::row_title($lt{'secn'},undef,$css[$i]);
+        if ($sectionlist) {
+            $output .= "<select name=\"section\"\n>".
+                       "  <option value=\"\" selected=\"selected\">$lt{'sele'}</option>\n";
+            foreach my $id (sort(keys(%groupid))) {
+                if ($id eq $groupid{$id} || $groupid{$id} eq '') {
+                    $output .= "  <option value=".
+                               &HTML::Entities::encode($id,'"<>&').
+                               " >$id</option>\n";
+                } else {
+                    $output .= "  <option value=".
+                               &HTML::Entities::encode($id,'"<>&').
+                               " >$id - ($lt{'lsec'}: $groupid{$id})</option>\n";
+                }
             }
+            $output .= "</select>";
+        } else {
+            $output .= '<input type="text" name="section" size="10" />';
         }
-        $output .= "</select>";
-    } else {
-        $output .= '<input type="text" name="section" size="10" />';
+        $output .= &Apache::lonhtmlcommon::row_closure();
     }
-    $output .= &Apache::lonhtmlcommon::row_closure();
     $num ++;
-    $i = $num%2; 
+    $i = $num%2;
     $output .= &Apache::lonhtmlcommon::row_title($lt{'subj'},undef,'LC_oddrow_value').
                '  <input type="text" size="40" name="subject" />'."\n".
                &Apache::lonhtmlcommon::row_closure().
@@ -431,7 +432,7 @@ function initialize_codes() {
                &Apache::lonhtmlcommon::row_closure();
     $num ++;
     $i = $num%2; 
-    if (defined($uname)) {
+    if (defined($env{'user.name'})) {
         $output .= &Apache::lonhtmlcommon::row_title($lt{'opfi'},undef,$css[$i]).
                    ' <input type="file" name="screenshot" size="20" /><br />'.$lt{'uplf'}."\n".
         &Apache::lonhtmlcommon::row_closure();
@@ -477,49 +478,28 @@ sub print_request_receipt {
     my $to = &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
                                                       $defdom,$origmail);
     my $from = $admin;
-    my $bcc;
-    my %domconfig =
-         &Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
-    if (ref($domconfig{'contacts'}) eq 'HASH') {
-        if (exists($domconfig{'contacts'}{'helpdeskmail'})) {
-            if (ref($domconfig{'contacts'}{'helpdeskmail'}) eq 'HASH') {
-                my $bccmail = $domconfig{'contacts'}{'helpdeskmail'}{'bcc'};
-                if ($bccmail ne '') {
-                    my @bccs = split(/,/,$bccmail);
-                    my @ok_bccs;
-                    foreach my $bcc (@bccs) {
-                        $bcc =~ s/^\s+//g;
-                        $bcc =~ s/\s+$//g;
-                        if ($bcc =~ m/^[^\@]+\@[^\@]+$/) {
-                            if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) {
-                                push(@ok_bccs,$bcc);
-                            }
-                        }
-                    }
-                    if (@ok_bccs > 0) {
-                        $bcc = join(', ',@ok_bccs);
-                    }
-                }
-            }
-        }
-    }
     my $reporttime = &Apache::lonlocal::locallocaltime(time);
-    my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot');
-
+    my @formvars = ('username','email','uname','udom','sourceurl');
+    if (&Apache::loncommon::check_for_gci_dc()) {
+        push(@formvars,('phone','section','coursecode','title'));
+    }
+    push(@formvars,('subject','description','screenshot'));
     &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
     my $coursecode = $env{'form.coursecode'};
-    if ($coursecode eq '') {
-        if (defined($env{'form.Year'})) {
-            $coursecode .= $env{'form.Year'};
-        }
-        if (defined($env{'form.Semester'})) {
-            $coursecode .= $env{'form.Semester'};
-        }
-        if (defined($env{'form.Department'})) {
-            $coursecode .= $env{'form.Department'};
-        }
-        if (defined($env{'form.Number'})) {
-            $coursecode .= $env{'form.Number'};
+    if (&Apache::loncommon::check_for_gci_dc()) {
+        if ($coursecode eq '') {
+            if (defined($env{'form.Year'})) {
+                $coursecode .= $env{'form.Year'};
+            }
+            if (defined($env{'form.Semester'})) {
+                $coursecode .= $env{'form.Semester'};
+            }
+            if (defined($env{'form.Department'})) {
+                $coursecode .= $env{'form.Department'};
+            }
+            if (defined($env{'form.Number'})) {
+                $coursecode .= $env{'form.Number'};
+            }
         }
     }
     my %lt = &Apache::lonlocal::texthash (
@@ -576,14 +556,22 @@ sub print_request_receipt {
         }
     }
     $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
-    $env{'form.csri'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'};
+    if (&Apache::loncommon::check_for_gci_dc()) {
+        $env{'form.csri'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'};
+    }
     my $supportmsg = <<END;
 $lt{'username'}: $env{'form.username'}
 $lt{'email'}: $env{'form.email'}
 $lt{'cc'}: $okcclist
 $lt{'user'}: $env{'form.user'}
+END
+    if (&Apache::loncommon::check_for_gci_dc()) {
+        $supportmsg .=  <<END
 $lt{'phone'}: $env{'form.phone'}
 $lt{'crsi'}: $env{'form.csri'}
+END
+    }
+    $supportmsg = <<END;
 $lt{'subject'}: $env{'form.subject'}
 $lt{'description'}: $env{'form.description'}
 $lt{'sourceurl'}: $env{'form.sourceurl'}
@@ -591,7 +579,12 @@ $lt{'date'}: $reporttime
 
 END
     my $displaymsg;
-    foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') {
+    my @items = ('username','email','cc','user');
+    if (&Apache::loncommon::check_for_gci_dc()) {
+        push(@items,'phone','crsi');
+    }
+    push(@items,('subject','description','sourceurl'));
+    foreach my $item (@items) {
         if ($env{'form.'.$item} ne '') {
             if ($item eq 'description') {
                 my $descrip = $env{'form.description'};
@@ -698,8 +691,7 @@ END
 
     my $attachmentpath = '';
     my $attachmentsize = '';
-    if ((defined($env{'user.name'})) && ($env{'user.name'} ne 'public')
-        && ($env{'user.domain'} ne 'public')) {
+    if (defined($env{'user.name'})) {
         if ($env{'form.screenshot.filename'}) {
             $attachmentsize = length($env{'form.screenshot'});
             if ($attachmentsize > 131072) {
@@ -747,9 +739,6 @@ END
         my $cc_string = join(', ',@ok_ccs);
         $msg->add("Cc" => $cc_string);
     }
-    if ($bcc ne '') {
-        $msg->add("Bcc" => $bcc);
-    }
 
     if ($attachmentpath) {
         my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath);
@@ -837,13 +826,16 @@ sub print_header {
     } else {
         $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.');
     }
+    if ($origurl eq '') {
+        $origurl = 'javascript:history.go(-1)';
+    }
     $r->print(<<END);
 <table width="620" border="0" cellspacing="0" cellpadding="0" height="55">   <tr height="50">    <td width='5'>&nbsp;</td>
    <td>
     <fieldset>
       <legend>
-        <img src="$location/lonIcons/minilogo.gif" height="20" width="29" valign="bottom" />&nbsp;&nbsp;
-       <b>LON-CAPA $lt{'headline'}</b>
+        <img src="$location/lonIcons/minilogo.gif" height="20" width="29" valign="bottom" />
+        LON-CAPA $lt{'headline'}
       </legend>
  <table id="LC_helpmenu_links">
    <tr>