--- loncom/interface/lonsupportreq.pm	2009/10/22 13:41:41	1.55
+++ loncom/interface/lonsupportreq.pm	2010/12/02 06:00:12	1.59
@@ -1,5 +1,5 @@
 #
-# $Id: lonsupportreq.pm,v 1.55 2009/10/22 13:41:41 bisitz Exp $
+# $Id: lonsupportreq.pm,v 1.59 2010/12/02 06:00:12 raeburn Exp $
 #
 # Copyright Michigan State University Board of Trustees
 #
@@ -77,8 +77,11 @@ sub print_request_form {
     $browser = $env{'browser.type'};
     $bversion = $env{'browser.version'};
     $uhost = $env{'request.host'};
-    $uname = $env{'user.name'};
-    $udom = $env{'user.domain'};
+    my ($uname,$udom);
+    if (($env{'user.name'} ne 'public') && ($env{'user.domain'} ne 'public')) {
+        $uname = $env{'user.name'};
+        $udom = $env{'user.domain'};
+    }
     $uhome = $env{'user.home'};
     $urole = $env{'request.role'};
     $usec = $env{'request.course.sec'};
@@ -266,7 +269,7 @@ function initialize_codes() {
                &Apache::lonhtmlcommon::row_closure();
     $num ++;
     $i = $num%2;
-    if (defined($env{'user.name'})) {
+    if (defined($uname)) {
         $output .= &Apache::lonhtmlcommon::row_title($lt{'emac'},undef,$css[$i]).
                    '<input type="text" size="50" name="cc" value="" /><br />'."\n".
                    &Apache::lonhtmlcommon::row_closure();
@@ -335,12 +338,13 @@ function initialize_codes() {
                 $output .= $lt{'enin'}.':&nbsp;
                   <input type="text" name="coursecode" size="15" value="" />';
             } else {
+                my @standardnames = &Apache::loncommon::get_standard_codeitems();
                 my $lasttitle = $numtitles;
                 if ($numtitles > 4) {
                     $lasttitle = 4;
                 } 
                 $output .= '<table><tr><td>'.$codetitles[0].'<br />'."\n".
-                      '<select name="'.$codetitles[0].'" onchange="courseSet('."'$codetitles[0]'".')">'."\n".
+                      '<select name="'.$standardnames[0].'" onchange="courseSet('."'$codetitles[0]'".')">'."\n".
                       ' <option value="-1" />'.$lt{'sele'}."\n";
                 my @items = ();
                 my @longitems = ();
@@ -369,7 +373,7 @@ function initialize_codes() {
                 $output .= '</select></td>';
                 for (my $i=1; $i<$numtitles; $i++) {
                     $output .= '<td>'.$codetitles[$i].'<br />'."\n".
-                     '<select name="'.$codetitles[$i].'" onchange="courseSet('."'$codetitles[$i]'".')">'."\n".
+                     '<select name="'.$standardnames[$i].'" onchange="courseSet('."'$codetitles[$i]'".')">'."\n".
                      '<option value="-1">&lt;-'.$lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
                      '</select>'."\n".
                      '</td>'."\n";
@@ -377,7 +381,7 @@ function initialize_codes() {
                 $output .= '</tr></table>';
                 if ($numtitles > 4) {
                     $output .= '<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
-                          '<select name="'.$codetitles[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".')">'."\n".
+                          '<select name="'.$standardnames[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".')">'."\n".
                           '<option value="-1">&lt;-'.$lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
                           '</select>'."\n";
                 }
@@ -428,7 +432,7 @@ function initialize_codes() {
                &Apache::lonhtmlcommon::row_closure();
     $num ++;
     $i = $num%2; 
-    if (defined($env{'user.name'})) {
+    if (defined($uname)) {
         $output .= &Apache::lonhtmlcommon::row_title($lt{'opfi'},undef,$css[$i]).
                    ' <input type="file" name="screenshot" size="20" /><br />'.$lt{'uplf'}."\n".
         &Apache::lonhtmlcommon::row_closure();
@@ -474,23 +478,52 @@ sub print_request_receipt {
     my $to = &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
                                                       $defdom,$origmail);
     my $from = $admin;
+    my $bcc;
+    my %domconfig =
+         &Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
+    if (ref($domconfig{'contacts'}) eq 'HASH') {
+        if (exists($domconfig{'contacts'}{'helpdeskmail'})) {
+            if (ref($domconfig{'contacts'}{'helpdeskmail'}) eq 'HASH') {
+                my $bccmail = $domconfig{'contacts'}{'helpdeskmail'}{'bcc'};
+                if ($bccmail ne '') {
+                    my @bccs = split(/,/,$bccmail);
+                    my @ok_bccs;
+                    foreach my $bcc (@bccs) {
+                        $bcc =~ s/^\s+//g;
+                        $bcc =~ s/\s+$//g;
+                        if ($bcc =~ m/^[^\@]+\@[^\@]+$/) {
+                            if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) {
+                                push(@ok_bccs,$bcc);
+                            }
+                        }
+                    }
+                    if (@ok_bccs > 0) {
+                        $bcc = join(', ',@ok_bccs);
+                    }
+                }
+            }
+        }
+    }
     my $reporttime = &Apache::lonlocal::locallocaltime(time);
     my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot');
 
     &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
     my $coursecode = $env{'form.coursecode'};
     if ($coursecode eq '') {
-        if (defined($env{'form.Year'})) {
-            $coursecode .= $env{'form.Year'};
-        }
-        if (defined($env{'form.Semester'})) {
-            $coursecode .= $env{'form.Semester'};
-        }
-        if (defined($env{'form.Department'})) {
-            $coursecode .= $env{'form.Department'};
-        }
-        if (defined($env{'form.Number'})) {
-            $coursecode .= $env{'form.Number'};
+        my $totcodes = 0;
+        my %coursecodes;
+        $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$defdom,$totcodes);
+        my $coursecode;
+        my @standardnames = &Apache::loncommon::get_standard_codeitems();
+        if ($totcodes > 0) {
+            $coursecode = &Apache::courseclassifier::instcode_from_selectors($defdom); 
+        } 
+        if ($coursecode eq '') {
+            foreach my $item (@standardnames) {
+                if ((defined($env{'form.'.$item})) && ($env{'form.'.$item} ne '-1')) {
+                    $coursecode .= $env{'form.'.$item};
+                }
+            }
         }
     }
     my %lt = &Apache::lonlocal::texthash (
@@ -530,7 +563,7 @@ sub print_request_receipt {
                 if (!(grep(/^\Q$cc\E$/,@ok_ccs))) {
                     push(@ok_ccs,$cc);
                 }
-            } else {
+            } elsif ($cc ne '') {
                 if (!(grep(/^\Q$cc\E$/,@bad_ccs))) {
                     push(@bad_ccs,$cc);
                 }
@@ -547,14 +580,14 @@ sub print_request_receipt {
         }
     }
     $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
-    $env{'form.csri'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'};
+    $env{'form.crsi'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'};
     my $supportmsg = <<END;
 $lt{'username'}: $env{'form.username'}
 $lt{'email'}: $env{'form.email'}
 $lt{'cc'}: $okcclist
 $lt{'user'}: $env{'form.user'}
 $lt{'phone'}: $env{'form.phone'}
-$lt{'crsi'}: $env{'form.csri'}
+$lt{'crsi'}: $env{'form.crsi'}
 $lt{'subject'}: $env{'form.subject'}
 $lt{'description'}: $env{'form.description'}
 $lt{'sourceurl'}: $env{'form.sourceurl'}
@@ -669,7 +702,8 @@ END
 
     my $attachmentpath = '';
     my $attachmentsize = '';
-    if (defined($env{'user.name'})) {
+    if ((defined($env{'user.name'})) && ($env{'user.name'} ne 'public')
+        && ($env{'user.domain'} ne 'public')) {
         if ($env{'form.screenshot.filename'}) {
             $attachmentsize = length($env{'form.screenshot'});
             if ($attachmentsize > 131072) {
@@ -717,6 +751,10 @@ END
         my $cc_string = join(', ',@ok_ccs);
         $msg->add("Cc" => $cc_string);
     }
+    if ($bcc ne '') {
+        $msg->add("Bcc" => $bcc);
+    }
+    $msg->add('Content-type','text/plain; charset=UTF-8');
 
     if ($attachmentpath) {
         my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath);
@@ -804,6 +842,9 @@ sub print_header {
     } else {
         $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.');
     }
+    if ($origurl eq '') {
+        $origurl = 'javascript:history.go(-1)';
+    }
     $r->print(<<END);
 <table width="620" border="0" cellspacing="0" cellpadding="0" height="55">   <tr height="50">    <td width='5'>&nbsp;</td>
    <td>