--- loncom/interface/lonsupportreq.pm	2004/12/31 20:29:27	1.22
+++ loncom/interface/lonsupportreq.pm	2012/02/10 19:22:19	1.66.6.2
@@ -1,13 +1,43 @@
+#
+# $Id: lonsupportreq.pm,v 1.66.6.2 2012/02/10 19:22:19 raeburn Exp $
+#
+# Copyright Michigan State University Board of Trustees
+#
+# This file is part of the LearningOnline Network with CAPA (LON-CAPA).
+#
+# LON-CAPA is free software; you can redistribute it and/or modify
+# it under the terms of the GNU General Public License as published by
+# the Free Software Foundation; either version 2 of the License, or
+# (at your option) any later version.
+#
+# LON-CAPA is distributed in the hope that it will be useful,
+# but WITHOUT ANY WARRANTY; without even the implied warranty of
+# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+# GNU General Public License for more details.
+#
+# You should have received a copy of the GNU General Public License
+# along with LON-CAPA; if not, write to the Free Software
+# Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA  02111-1307  USA
+#
+# /home/httpd/html/adm/gpl.txt
+#
+# http://www.lon-capa.org/
+#
+
 package Apache::lonsupportreq;
 
 use strict;
-use lib qw(/home/httpd/lib/perl);
 use MIME::Types;
 use MIME::Lite;
+use CGI::Cookie();
 use Apache::Constants qw(:common);
 use Apache::loncommon();
-use Apache::lonnet();
+use Apache::lonhtmlcommon;
+use Apache::lonnet;
 use Apache::lonlocal;
+use Apache::lonacc();
+use LONCAPA qw(:DEFAULT :match);
+ 
 
 sub handler {
     my ($r) = @_;
@@ -17,15 +47,19 @@ sub handler {
     if ($r->header_only) {
         return OK;
     }
+    if ($r->uri eq '/adm/helpdesk') {
+	&Apache::lonlocal::get_language_handle($r);
+    }
+
     &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
     if ($r->uri eq '/adm/helpdesk') {
-        &Apache::loncommon::get_posted_cgi($r);
+        &Apache::lonacc::get_posted_cgi($r);
     }
-    my $function = $ENV{'form.function'};
-    my $origurl = &Apache::lonnet::unescape($ENV{'form.origurl'});
-    my $action = $ENV{'form.action'};
+    my $function = $env{'form.function'};
+    my $origurl = $env{'form.origurl'};
+    my $command = $env{'form.command'};
 
-    if ($action eq 'process') {
+    if ($command eq 'process') {
         &print_request_receipt($r,$origurl,$function);
     } else {
         &print_request_form($r,$origurl,$function);
@@ -35,696 +69,499 @@ sub handler {
     
 sub print_request_form {
     my ($r,$origurl,$function) = @_;
-    my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server);
-    my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0" marginheight="0" onLoad="initialize_codes()"',1);
-    my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg');
-    if (($tablecolor eq '') || ($tablecolor eq '#FFFFFF')) {
-        $tablecolor = '#EEEE99';
-    }
-    $ccode = '';
-    $os = $ENV{'browser.os'};
-    $browser = $ENV{'browser.type'};
-    $bversion = $ENV{'browser.version'};
-    $uhost = $ENV{'request.host'};
-    $uname = $ENV{'user.name'};
-    $udom = $ENV{'user.domain'};
-    $uhome = $ENV{'user.home'};
-    $urole = $ENV{'request.role'};
-    $usec = $ENV{'request.course.sec'};
-    $cid = $ENV{'request.course.id'};
-    if ($origurl =~ m-^http://-) {
+    my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$email,
+        $lastname,$firstname,$server,$formname,$public);
+    $function = &Apache::loncommon::get_users_function() if (!$function);
+    $os = $env{'browser.os'};
+    $browser = $env{'browser.type'};
+    $bversion = $env{'browser.version'};
+    $uhost = $env{'request.host'};
+    if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
+        $public = 1;
+    } else {
+        $uname = $env{'user.name'};
+        $udom = $env{'user.domain'};
+    }
+    $uhome = $env{'user.home'};
+    $formname = 'logproblem';
+    my $machine = &Apache::lonnet::absolute_url();
+    if ($origurl =~ m-^https?://-) {
         $server = $origurl;
     } else {
-        $server = 'http://'.$ENV{'SERVER_NAME'}.$origurl;
+        $server = $machine.$origurl;
     }
-    my $scripttag = (<<'END');
+    my $showserver = $server;
+    $showserver =~ s/\?.*$//;
+    my %lt = &Apache::lonlocal::texthash (
+                  email => 'The e-mail address you entered',
+                  notv => 'is not a valid e-mail address',
+                  rsub => 'You must include a subject',
+                  rdes => 'You must include a description',
+                  name => 'Name',
+                  subm => 'Submit Request',
+                  emad => 'Your e-mail address',
+                  emac => 'Cc', 
+                  unme => 'username',
+                  doma => 'domain',
+                  entu => 'Enter the username you use to log-in to LON-CAPA',
+                  chdo => 'Choose your LON-CAPA domain',
+                  entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
+                  urlp => 'URL of page',
+                  phon => 'Phone',
+                  pick => 'Pick',
+                  subj => 'Subject',
+                  detd => 'Detailed Description',
+                  opfi => 'Optional file upload',
+                  uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (128 KB max.)',
+                  fini => 'Finish',
+                  clfm => 'Clear Form',
+    );
+    my $scripttag = (<<"END");
 function validate() {
     if (validmail(document.logproblem.email) == false) {
-        alert("The e-mail address you entered: "+document.logproblem.email.value+" is not a valid e-mail address.");
+        alert("$lt{'email'}: "+document.logproblem.email.value+" $lt{'notv'}.");
+        return;
+    }
+    if (document.logproblem.subject.value == '') {
+        alert("$lt{'rsub'}.");
+        return;
+    }
+    if (document.logproblem.description.value == '') {
+        alert("$lt{'rdes'}.");
         return;
     }
     document.logproblem.submit();
 }
 
-function validmail(field) {
-    var str = field.value;
-    if (window.RegExp) {
-        var reg1str = "(@.*@)|(\\.\\.)|(@\\.)|(\\.@)|(^\\.)";
-        var reg2str = "^.+\\@(\\[?)[a-zA-Z0-9\\-\\.]+\\.([a-zA-Z]{2,3}|[0-9]{1,3})(\\]?)$";
-        var reg1 = new RegExp(reg1str);
-        var reg2 = new RegExp(reg2str);
-        if (!reg1.test(str) && reg2.test(str)) {
-            return true;
-        }
-        return false;
-    }
-    else
-    {
-        if(str.indexOf("@") >= 0) {
-            return true;
-        }
-        return false;
-    }
-}
 END
-    if ($cid =~ m/_/) {
-        ($cdom,$cnum) = split/_/,$cid;
+    $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
+
+    if ($env{'environment.permanentemail'}) {
+        $email = $env{'environment.permanentemail'};
+    } elsif ($env{'environment.critnotification'}) {
+        $email = $env{'environment.critnotification'};
+    } elsif ($env{'environment.notification'}) {
+        $email = $env{'environment.notification'};
     }
-    if ($cdom && $cnum) {
-        my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
-        $ctitle = $csettings{'description'};
-        $ccode = $csettings{'internal.coursecode'};
-        $sectionlist = $csettings{'internal.sectionnums'};
-    }
-    if ($ENV{'environment.critnotification'}) {
-        $email = $ENV{'environment.critnotification'};
-    }
-    if (!$email && $ENV{'environment.notification'}) {
-        $email = $ENV{'environment.notification'};
-    }
-    if ($ENV{'environment.lastname'}) {
-        $lastname = $ENV{'environment.lastname'};
-    }
-    if ($ENV{'environment.firstname'}) {
-        $firstname = $ENV{'environment.firstname'};
-    }
-    my @sections = split/,/,$sectionlist;
-    my %groupid = ();
-    foreach (@sections) {
-        my ($sec,$grp) = split/:/,$_;
-        $groupid{$sec} = $grp;
-    }
-    my $codedom = $Apache::lonnet::perlvar{'lonDefDomain'};
-    &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom']);
-    if (exists($ENV{'form.codedom'})) {
-        $codedom = $ENV{'form.codedom'};
-    }
-    my $details_title;
-    if ($codedom) {
-        $details_title = '<br />('.$codedom.')';
-    }
-    my %coursecodes = ();
-    my %codes = ();
-    my @codetitles = ();
-    my %cat_titles = ();
-    my %cat_order = ();
-    my %idlist = ();
-    my %idnums = ();
-    my %idlist_titles = ();
-    my $caller = 'global';
-    my $totcodes = 0;
-    my $format_reply;
-    my $jscript = '';
-    my $loaditems = qq|
-function initialize_codes() {
-    return;
-}
-    |;
-    if ($cdom) {
-        $codedom = $cdom;
-    }
-    if ($cnum) {
-        $coursecodes{$cnum} = $ccode;
-        if ($ccode eq '') {
-            $totcodes = &retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
-        } else {
-            $coursecodes{$cnum} = $ccode;
-            $caller = $cnum;
-            $totcodes ++;
-        }
-    } else { 
-        $totcodes = &retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
-    }
-    if ($totcodes > 0) {
-        if ($ccode eq '') {
-            $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
-            if ($format_reply eq 'ok') {
-                my $numtypes = @codetitles;
-                &build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
-                &javascript_code_selections($numtypes,\%cat_titles,\$jscript,\%idlist,\%idnums,\%idlist_titles,\@codetitles);
-                $loaditems = '';
+    if ($env{'environment.lastname'}) {
+        $lastname = $env{'environment.lastname'};
+    }
+    if ($env{'environment.firstname'}) {
+        $firstname = $env{'environment.firstname'};
+    }
+
+    &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom',
+                                                 'useremail','useraccount']);
+    if ($env{'form.origurl'} eq '/adm/createaccount') {
+        if ($email eq '') {
+            if ($env{'form.useremail'} =~ /^[^\@]+\@[^\@]+$/) {
+                $email = &HTML::Entities::encode($env{'form.useremail'},'"<>&');
+            }
+        }
+        if ($uname eq '') {
+            if ($env{'form.useraccount'} =~ /^$match_username$/) {
+                $uname = &HTML::Entities::encode($env{'form.useraccount'},'"<>&');
             }
         }
     }
-    $r->print(<<ENDHEAD);
-<html>
-<head>
- <title>LON-CAPA support request</title>
-<script type"text/javascript">
-$scripttag
-$jscript
-</script>
-</head>
-$bodytag
-ENDHEAD
+    my $codedom = &get_domain();
+    my $caller = 'global';
+    my $format_reply;
+    my $jscript = '';
+    my $js = '<script type="text/javascript">'."\n$scripttag\n$jscript\n".
+	     '</script>';
+    my %add_entries = (topmargin    => "0",
+		       marginheight => "0",
+		      );
+    
+    $r->print(&Apache::loncommon::start_page('Support Request',$js,
+				       { 'function'    => $function,
+					 'add_entries' => \%add_entries,
+					 'only_body'   => 1,}));
     if ($r->uri eq '/adm/helpdesk') {
         &print_header($r,$origurl);
     }
-    $r->print(<<"END");
-<form method="post" name="logproblem" enctype="multipart/form-data">
- <table width="580" border="0" cellpadding="0" cellspacing="0" bgcolor="#000000">
-  <tr>
-   <td>
-    <table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#000000">
-     <tr>
-      <td>
-       <table width="100%" border="0" cellpadding="0" cellspacing="0" bgcolor="#ffffff">
-        <tr>
-         <td>
-	  <table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#ffffff">
-           <tr>
-            <td width="140" bgcolor="$tablecolor">
-             <table width="140" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td align="right"><b>Name:</b>
-               </td>
-              </tr>
-             </table>
-            </td>
-            <td width="100%" valign="top">
-             <table width="100%" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td>
-END
+    my @css = ('LC_evenrow_value','LC_oddrow_value');
+    my $num = 1;
+    my $i = $num%2;
+    $r->print('<form method="post" name="logproblem" enctype="multipart/form-data">'."\n");
+    my $output = &Apache::lonhtmlcommon::start_pick_box().
+                 &Apache::lonhtmlcommon::row_title($lt{'name'},undef,$css[$num])."\n";
     my $fullname = '';
     if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
         $fullname = "$firstname $lastname"; 
-        $r->print("$fullname<input type=\"hidden\" name=\"username\" value=\"$fullname\" />");
+        $output .= $fullname.'<input type="hidden" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />';
     } else {
         if (defined($firstname) && $firstname ne '') {
             $fullname = $firstname;
         } elsif (defined($lastname) && $lastname ne '') {
-            $fullname= " $lastname";
+            $fullname = " $lastname";
         }
-        $r->print('<input type="text" size="20" name="username" value="'.$fullname.'" />');
+        $output .= '<input type="text" size="20" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />';
     }
-    $r->print(<<END);
-                &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<input type="button" value="Submit Request" onClick="validate()" />&nbsp;
-               </td>
-              </tr>
-             </table>
-            </td>
-           </tr>
-           <tr>
-            <td width="100%" colspan="2" bgcolor="#000000">
-             <img src="/adm/lonMisc/blackdot.gif" /><br />
-            </td>
-           </tr>
-           <tr>
-            <td width="140" bgcolor="$tablecolor">
-             <table width="140" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td align="right"><b>E-mail address:</b>
-               </td>
-              </tr>
-             </table>
-            </td>
-            <td width="100%" valign="top">
-             <table width="100%" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td>
-                <input type="text" size="20" name="email" value="$email" /><br />
-               </td>
-              </tr>
-             </table>
-            </td>
-           </tr>
-           <tr>
-            <td width="100%" colspan="2" bgcolor="#000000">
-             <img src="/adm/lonMisc/blackdot.gif" /><br />
-            </td>
-           </tr>
-           <tr>
-            <td width="140" bgcolor="$tablecolor">
-             <table width="140" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td align="right"><b>username/domain:</b>
-               </td>
-              </tr>
-             </table>
-            </td>
-            <td width="100%" valign="top">
-             <table width="100%" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td>
-END
-    my $udom_input = '<input type="hidden" name="udom" value="'.$udom.'" />';
-    my $uname_input = '<input type="hidden" name="uname" value="'.$uname.'" />'; 
-    if (defined($uname) && defined($udom)) {
-        $r->print('<i>username</i>:&nbsp;'.$uname.'&nbsp;&nbsp;<i>domain</i>:&nbsp;'.$udom.$udom_input.$uname_input);
+    $output .= '&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<input type="button" value="'.$lt{'subm'}.'" onclick="validate()" />&nbsp;'.
+                &Apache::lonhtmlcommon::row_closure()."\n";
+    $num ++;
+    $i = $num%2;
+    $output .= &Apache::lonhtmlcommon::row_title($lt{'emad'},undef,$css[$i]).
+               '<input type="text" size="20" name="email" value="'.
+               &HTML::Entities::encode($email,'"<>&').'" /><br />'."\n".
+               &Apache::lonhtmlcommon::row_closure();
+    $num ++;
+    $i = $num%2;
+    if (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
+        $output .= &Apache::lonhtmlcommon::row_title($lt{'emac'},undef,$css[$i]).
+                   '<input type="text" size="50" name="cc" value="" /><br />'."\n".
+                   &Apache::lonhtmlcommon::row_closure();
+        $num ++;
+        $i = $num%2;
+    }
+    $output .= &Apache::lonhtmlcommon::row_title("$lt{'unme'}/$lt{'doma'}",undef,$css[$i]);
+    my $udom_input = '<input type="hidden" name="udom" value="'.
+                     &HTML::Entities::encode($udom,'"<>&').'" />';
+    my $uname_input = '<input type="hidden" name="uname" value="'.
+                      &HTML::Entities::encode($uname,'"<>&').'" />'; 
+    if (($env{'user.name'} =~ /^$match_username$/) && 
+        ($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
+        $output .= '<i>'.$lt{'unme'}.'</i>:&nbsp;'.$uname.'&nbsp;&nbsp;<i>'.$lt{'doma'}.'</i>:&nbsp;'.$udom.$udom_input.$uname_input;
     } else {
         my $udomform = '';
         my $unameform = '';
-        if (defined($udom)) {
-            $udomform = '<i>domain</i>:&nbsp;'.$udom.$udom_input;
-        } elsif (defined($uname)) {
-            $unameform = '<i>username</i>:&nbsp;'.$uname.'&nbsp;&nbsp;'.$uname_input;
+        if (($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
+            $output .= $lt{'entu'};
+        } elsif (($env{'user.name'} =~ /^$match_username$/) && (!$public)) { 
+            $output .= $lt{'chdo'};
+        } else {
+            $output .= $lt{'entr'};
+        }
+        $output .= '<br />';
+        if (!$public) {
+            if ($env{'user.domain'} =~ /^$match_domain$/) {
+                $udomform = '<i>'.$lt{'doma'}.'</i>:&nbsp;'.$udom.$udom_input;
+            } elsif ($env{'user.name'} =~ /^$match_username$/) {
+                $unameform = '<i>'.$lt{'unme'}.'</i>:&nbsp;'.$uname.'&nbsp;&nbsp;'.$uname_input;
+            }
         }
         if ($udomform eq '') {
-            $udomform = '<i>domain</i>:&nbsp;';
+            $udomform = '<i>'.$lt{'doma'}.'</i>:&nbsp;';
             $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom');
         }
         if ($unameform eq '') {
-            $unameform= '<i>username</i>:&nbsp;<input type="text" size="12" name="uname" value="'.$uname.'" />&nbsp;&nbsp;';
-        }
-        $r->print($unameform.$udomform.'<br />Enter the username you use to log-in to your LON-CAPA system, and choose your domain.');
-    }
-    $r->print(<<END);
-               </td>
-              </tr>
-             </table>
-            </td>
-           </tr>
-           <tr>
-            <td width="100%" colspan="2" bgcolor="#000000">
-             <img src="/adm/lonMisc/blackdot.gif" /><br />
-            </td>
-           </tr>
-           <tr>
-            <td width="140" bgcolor="$tablecolor">
-             <table width="140" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td align="right"><b>URL of page:</b>
-               </td>
-              </tr>
-             </table>
-            </td>
-            <td width="100%" valign="top">
-             <table width="100%" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td>
-                $server<input type="hidden" name="sourceurl" value="$server" />
-               </td>
-              </tr>
-             </table>
-            </td>
-           </tr>
-           <tr>
-            <td width="100%" colspan="2" bgcolor="#000000">
-             <img src="/adm/lonMisc/blackdot.gif" /><br />
-            </td>
-           </tr>
-           <tr>
-            <td width="140" bgcolor="$tablecolor">
-             <table width="140" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td align="right"><b>Phone #:</b>
-               </td>
-              </tr>
-             </table>
-            </td>
-            <td width="100%" valign="top">
-             <table width="100%" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td>
-                <input type="text" size="15" name="phone"><br>
-               </td>
-              </tr>
-             </table>
-            </td>
-           </tr>
-           <tr>
-            <td width="100%" colspan="2" bgcolor="#000000">
-             <img src="/adm/lonMisc/blackdot.gif" /><br />
-            </td>
-           </tr>
-           <tr>
-            <td width="140" bgcolor="$tablecolor">
-             <table width="140" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td align="right"><b>Course Details:</b>$details_title
-               </td>
-              </tr>
-             </table>
-            </td>
-            <td width="100%" valign="top">
-             <table border="0" cellpadding="3" cellspacing="3">
-              <tr>
-               <td>
-END
-    if ($cnum) { 
-        if ($coursecodes{$cnum}) {
-            foreach (@codetitles) {
-                $r->print('<i>'.$_.'</i>:&nbsp;'.$codes{$cnum}{$_}.';&nbsp;');
-            }
-            $r->print('&nbsp;<input type="hidden" name="coursecode" value="'.$coursecodes{$cnum}.'" />');
-        } else {
-            $r->print('Enter institutional course code:&nbsp;
-                  <input type="text" name="coursecode" size="15" value="" />');
-        }
-    } else {
-        if ($totcodes > 0) {
-            my $numtitles = @codetitles;
-            if ($numtitles == 0) {
-                $r->print('Enter institutional course code:&nbsp;
-                  <input type="text" name="coursecode" size="15" value="" />');
-            } else {
-                my $lasttitle = $numtitles;
-                if ($numtitles > 4) {
-                    $lasttitle = 4;
-                } 
-                $r->print('<table><tr><td>'.$codetitles[0].'<br />'."\n".
-                      '<select name="'.$codetitles[0].'" onChange="courseSet('."'$codetitles[0]'".')">'."\n".
-                      ' <option value="-1" />Select'."\n");
-                my @items = ();
-                my @longitems = ();
-                if ($idlist{$codetitles[0]} =~ /","/) {
-                    @items = split/","/,$idlist{$codetitles[0]};
-                } else {
-                    $items[0] = $idlist{$codetitles[0]};
-                }
-                if (defined($idlist_titles{$codetitles[0]})) {
-                    if ($idlist_titles{$codetitles[0]} =~ /","/) {
-                        @longitems = split/","/,$idlist_titles{$codetitles[0]};
-                    } else {
-                        $longitems[0] = $idlist_titles{$codetitles[0]};
-                    }
-                    for (my $i=0; $i<@longitems; $i++) {
-                        if ($longitems[$i] eq '') {
-                            $longitems[$i] = $items[$i];
-                        }
-                    }
-                } else {
-                    @longitems = @items;
-                }
-                for (my $i=0; $i<@items; $i++) {
-                    $r->print(' <option value="'.$items[$i].'">'.$longitems[$i].'</option>');
-                }
-                $r->print('</select></td>');
-                for (my $i=1; $i<$numtitles; $i++) {
-                    $r->print('<td>'.$codetitles[$i].'<br />'."\n".
-                     '<select name="'.$codetitles[$i].'" onChange="courseSet('."'$codetitles[$i]'".')">'."\n".
-                     '<option value="-1">&lt;-Pick '.$codetitles[$i-1].'</option>'."\n".
-                     '</select>'."\n".
-                     '</td>'
-                    );
-                }
-                $r->print('</tr></table>');
-                if ($numtitles > 4) {
-                    $r->print('<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
-                          '<select name="'.$codetitles[$numtitles].'" onChange="courseSet('."'$codetitles[$numtitles]'".')">'."\n".
-                          '<option value="-1">&lt;-Pick '.$codetitles[$numtitles-1].'</option>'."\n".
-                          '</select>'."\n");
-                }
-            }
-        } else {
-            $r->print('Enter institutional course code:&nbsp;
-                  <input type="text" name="coursecode" size="15" value="" />');
+            $unameform= '<i>'.$lt{'unme'}.'</i>:&nbsp;<input type="text" size="20" name="uname" value="'.$uname.'" />&nbsp;&nbsp;';
         }
+        $output .= $unameform.$udomform;
     }
-    if ($ctitle) {
-        $r->print('<br /><i>Title</i>:&nbsp;'.$ctitle.'<input type="hidden" name="title" value="'.$ctitle.'" />');
-    } else {
-        $r->print('<br />Enter course title:&nbsp;
-                 <input type="text" name="title" size="25" value="" />');
-    }
-    $r->print(<<END);
-               </td>
-              </tr>
-             </table>
-            </td>
-           </tr>
-           <tr>
-            <td width="100%" colspan="2" bgcolor="#000000">
-             <img src="/adm/lonMisc/blackdot.gif" /><br />
-            </td>
-           </tr>
-           <tr>
-            <td width="140" bgcolor="$tablecolor">
-             <table width="140" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td align="right"><b>Section Number: </b>
-               </td>
-              </tr>
-             </table>
-            </td>
-            <td width="100%" valign="top">
-             <table width="100%" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td>
-END
-    if ($sectionlist) {
-        $r->print("<select name=\"section\"\n>".
-                  "  <option value=\"\" selected=\"selected\">Select</option>\n");
-        foreach (sort keys %groupid) {
-            if ($_ eq $groupid{$_} || $groupid{$_} eq '') {
-                $r->print("  <option value=\"$_\" >$_</option>\n");
-            } else {
-                $r->print("  <option value=\"$_\" >$_ - (LON-CAPA sec: $groupid{$_})</option>\n");
-            }
-        }
-        $r->print("</select>");
-    } else {
-        $r->print("<input type=\"text\" name=\"section\" size=\"10\"/>");
-    }
-    $r->print(<<END);
-               </td>
-              </tr>
-             </table>
-            </td>
-           </tr>
-           <tr>
-            <td width="100%" colspan="2" bgcolor="#000000">
-             <img src="/adm/lonMisc/blackdot.gif" /><br />
-            </td>
-           </tr>
-           <tr>
-            <td width="140" bgcolor="$tablecolor">
-             <table width="140" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td align="right"><b>Subject</b>
-               </td>
-              </tr>
-             </table>
-            </td>
-            <td width="100%" valign="top">
-             <table width="100%" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td>
-                <input type="text" size="40" name="subject">
-               </td>
-              </tr>
-             </table>
-            </td>
-           </tr>
-           <tr>
-            <td width="100%" colspan="2" bgcolor="#000000">
-             <img src="/adm/lonMisc/blackdot.gif" /><br />
-            </td>
-           </tr>
-           <tr>
-            <td width="140" bgcolor="$tablecolor">
-             <table width="140" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td align="right"><b>Detailed description:</b>
-               </td>
-              </tr>
-             </table>
-            </td>
-            <td width="100%" valign="top">
-             <table width="100%" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td>
-                <textarea rows="10" cols="45" name="description" wrap="virtual"></textarea>
-               </td>
-              </tr>
-             </table>
-            </td>
-           </tr>
-           <tr>
-	    <td width="100%" colspan="2" bgcolor="#000000">
-             <img src="/adm/lonMisc/blackdot.gif" /><br />
-	    </td>
-	   </tr>
-END
-    if (defined($ENV{'user.name'})) {
-        $r->print(<<END);
-           <tr>
-            <td width="140" bgcolor="$tablecolor">
-             <table width="140" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td align="right"><b>Optional file upload:</b>
-               </td>
-              </tr>
-             </table>
-            </td>
-            <td width="100%" valign="top">
-             <table width="100%" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td>
-                <input type="file" name="screenshot" size="20" /><br />Upload a file (e.g., a screenshot) relevant to your support request (128 KB max. size).
-               </td>
-              </tr>
-             </table>
-            </td>
-           </tr>
-           <tr>
-            <td width="100%" colspan="2" bgcolor="#000000">
-             <img src="/adm/lonMisc/blackdot.gif" /><br />
-            </td>
-           </tr>
-END
+    $output .= &Apache::lonhtmlcommon::row_closure();
+    $num ++;
+    $i = $num%2;
+    $output .= &Apache::lonhtmlcommon::row_title("$lt{'urlp'}",undef,$css[$i]).
+               $showserver.'<input type="hidden" name="sourceurl" value="'.
+               &HTML::Entities::encode($server,'"<>&').'" />'.
+               &Apache::lonhtmlcommon::row_closure();
+    $num ++;
+    $i = $num%2;
+    $output .= &Apache::lonhtmlcommon::row_title("$lt{'phon'}",undef,
+                                                 'LC_evenrow_value').
+               '<input type="text" size="15" name="phone" /><br />'.
+               &Apache::lonhtmlcommon::row_closure();
+    $num ++;
+    $i = $num%2;
+    $output .= &Apache::lonhtmlcommon::row_title($lt{'subj'},undef,'LC_oddrow_value').
+               '  <input type="text" size="40" name="subject" />'."\n".
+               &Apache::lonhtmlcommon::row_closure().
+               &Apache::lonhtmlcommon::row_title($lt{'detd'},undef,'LC_evenrow_value').
+               '  <textarea rows="10" cols="45" name="description" wrap="virtual"></textarea>'.
+               &Apache::lonhtmlcommon::row_closure();
+    $num ++;
+    $i = $num%2; 
+    if (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
+        $output .= &Apache::lonhtmlcommon::row_title($lt{'opfi'},undef,$css[$i]).
+                   ' <input type="file" name="screenshot" size="20" /><br />'.$lt{'uplf'}."\n".
+        &Apache::lonhtmlcommon::row_closure();
+        $num ++;
+        $i = $num%2; 
     }
-    $r->print(<<END);
-           <tr>
-            <td width="140" bgcolor="$tablecolor">
-             <table width="140" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td align="right"><b>Finish:</b>
-               </td>
-              </tr>
-             </table>
-            </td>
-            <td width="100%" valign="top">
+    $output .= &Apache::lonhtmlcommon::row_title($lt{'fini'},undef,$css[$i]);
+    $output .= <<END;
              <table border="0" cellpadding="8" cellspacing="0">
               <tr>
                <td>
-                <input type="hidden" name="action" value="process" />
-                <input type="button" value="Submit Request" onClick="validate()"/> &nbsp;
+                <input type="hidden" name="command" value="process" />
+                <input type="button" value="$lt{'subm'}" onclick="validate()" /> &nbsp;
                </td>
                <td>&nbsp;</td>
                <td>
-                <input type="reset" value="Clear Form">
+                <input type="reset" value="$lt{'clfm'}" />
                </td>
               </tr>
              </table>
-            </td>
-           </tr>
-          </table>
-         </td>
-        </tr>
-       </table>
-      </td>
-     </tr>
-    </table>
-   </td>
-  </tr>
- </table>
+END
+    $output .= &Apache::lonhtmlcommon::row_closure(1);
+    $output .= &Apache::lonhtmlcommon::end_pick_box();
+    $r->print(<<END);
+$output
 </form>
-</body>
-</html>
+<br />
 END
+    $r->print(&Apache::loncommon::end_page());
     return;
 }
 
 sub print_request_receipt {
     my ($r,$url,$function) = @_;
-    my @envvars = ('lonID','HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME','browser.os','browser.type','browser.version','user.home','request.role');
+    my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
+    my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
     my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
+    my @cookievars = ('lonID');
 
-    my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0" marginheight="0"',1);
     my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
-    my $to =  $Apache::lonnet::perlvar{'lonSupportEMail'};
+    my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'};
+    my $defdom = &get_domain();
+    my $to = &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
+                                                      $defdom,$origmail);
     my $from = $admin;
+    my $bcc;
+    my %domconfig =
+         &Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
+    if (ref($domconfig{'contacts'}) eq 'HASH') {
+        if (exists($domconfig{'contacts'}{'helpdeskmail'})) {
+            if (ref($domconfig{'contacts'}{'helpdeskmail'}) eq 'HASH') {
+                my $bccmail = $domconfig{'contacts'}{'helpdeskmail'}{'bcc'};
+                if ($bccmail ne '') {
+                    my @bccs = split(/,/,$bccmail);
+                    my @ok_bccs;
+                    foreach my $bcc (@bccs) {
+                        $bcc =~ s/^\s+//g;
+                        $bcc =~ s/\s+$//g;
+                        if ($bcc =~ m/^[^\@]+\@[^\@]+$/) {
+                            if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) {
+                                push(@ok_bccs,$bcc);
+                            }
+                        }
+                    }
+                    if (@ok_bccs > 0) {
+                        $bcc = join(', ',@ok_bccs);
+                    }
+                }
+            }
+        }
+    }
     my $reporttime = &Apache::lonlocal::locallocaltime(time);
-    my $fontcolor = &Apache::loncommon::designparm($function.'.font');
-    my $vlinkcolor = &Apache::loncommon::designparm($function.'.vlink');
-    my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg');
-    my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot');
-
+    my @formvars = ('username','email','uname','udom','sourceurl','phone',
+                    'subject','description','screenshot');
     &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
-    my $coursecode = $ENV{'form.coursecode'};
-    if ($coursecode eq '') {
-        if (defined($ENV{'form.Year'})) {
-            $coursecode .= $ENV{'form.Year'};
-        }
-        if (defined($ENV{'form.Semester'})) {
-            $coursecode .= $ENV{'form.Semester'};
-        }
-        if (defined($ENV{'form.Department'})) {
-            $coursecode .= $ENV{'form.Department'};
-        }
-        if (defined($ENV{'form.Number'})) {
-            $coursecode .= $ENV{'form.Number'};
-        }
-    }
-    my $supportmsg = qq|
-Name: $ENV{'form.username'}
-Email: $ENV{'form.email'}
-Username/domain: $ENV{'form.uname'} - $ENV{'form.udom'}
-Tel: $ENV{'form.phone'}
-Course Information: $ENV{'form.title'} - $coursecode - section: $ENV{'form.section'}
-Subject: $ENV{'form.subject'}
-Description: $ENV{'form.description'}
-URL: $ENV{'form.sourceurl'}
-Date/Time: $reporttime
-
-    |;
-    my $descrip = $ENV{'form.description'};
-    $descrip =~ s#\n#<br />#g;
-    my $displaymsg = qq|
-<font color="$fontcolor">Name:</font><font color="$vlinkcolor"> $ENV{'form.username'}</font><br />
-<font color="$fontcolor">Email: </font><font color="$vlinkcolor">$ENV{'form.email'}</font><br />
-<font color="$fontcolor">Username/domain: </font><font color="$vlinkcolor">$ENV{'form.uname'} - $ENV{'form.udom'}</font><br />
-<font color="$fontcolor">Tel: </font><font color="$vlinkcolor">$ENV{'form.phone'}</font><br />
-<font color="$fontcolor">Course Information: </font><font color="$vlinkcolor">$ENV{'form.title'} - $coursecode - section: $ENV{'form.section'}</font><br />
-<font color="$fontcolor">Subject: </font><font color="$vlinkcolor">$ENV{'form.subject'}</font><br />
-<font color="$fontcolor">Description: </font><font color="$vlinkcolor">$descrip</font><br />
-<font color="$fontcolor">URL: </font><font color="$vlinkcolor">$ENV{'form.sourceurl'}</font><br />
-<font color="$fontcolor">Date/Time: </font><font color="$vlinkcolor">$reporttime</font><br />
-    |;
+    my %lt = &Apache::lonlocal::texthash (
+                 username    => 'Name',
+                 email       => 'E-mail',
+                 cc          => 'Cc',
+                 user        => 'Username/domain',
+                 phone       => 'Phone',
+                 subject     => 'Subject',
+                 description => 'Description',
+                 sourceurl   => 'URL',
+                 date        => 'Date/Time',
+                 warn        => 'Warning: Problem with support e-mail address',
+                 your        => 'Your support request contained the following information',
+                 info        => 'Information supplied',
+                 adin        => 'Additional information recorded',
+    );
+
+    my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist);
+    if ((defined($env{'user.name'})) && (defined($env{'form.cc'}))) {
+        my @ccs;
+        if ($env{'form.cc'} =~ /,/) {
+            @ccs = split(/,/,$env{'form.cc'});
+        } else {
+            $env{'form.cc'} =~ s/^\s+//;
+            $env{'form.cc'} =~ s/\s+$//;
+            @ccs = $env{'form.cc'};
+        }
+        foreach my $cc (@ccs) {
+            $cc =~ s/^\s+//g;
+            $cc =~ s/\s+$//g;
+            if ($cc =~ m/^[^\@]+\@[^\@]+$/) {
+                if (!(grep(/^\Q$cc\E$/,@ok_ccs))) {
+                    push(@ok_ccs,$cc);
+                }
+            } elsif ($cc ne '') {
+                if (!(grep(/^\Q$cc\E$/,@bad_ccs))) {
+                    push(@bad_ccs,$cc);
+                }
+            }
+        }
+        if (@ok_ccs > 0) {
+           $okcclist = join(', ',@ok_ccs); 
+        } 
+        if (@bad_ccs == 1) {
+            $badccmsg .= '<br />'.&mt('The following Cc e-mail address is invalid: ').$bad_ccs[0];
+        } elsif (@bad_ccs > 1) {
+            my $bad_cc_string = join(', ',@bad_ccs);
+            $badccmsg .= '<br />'.&mt('The following Cc e-mail addresses are invalid: ').$bad_cc_string;
+        }
+    }
+    $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
+    my $supportmsg = <<END;
+$lt{'username'}: $env{'form.username'}
+$lt{'email'}: $env{'form.email'}
+$lt{'cc'}: $okcclist
+$lt{'user'}: $env{'form.user'}
+$lt{'phone'}: $env{'form.phone'}
+$lt{'subject'}: $env{'form.subject'}
+$lt{'description'}: $env{'form.description'}
+$lt{'sourceurl'}: $env{'form.sourceurl'}
+$lt{'date'}: $reporttime
+
+END
+    my $displaymsg;
+    foreach my $item ('username','email','cc','user','phone','subject',
+                      'description','sourceurl') {
+        if ($env{'form.'.$item} ne '') {
+            if ($item eq 'description') {
+                my $descrip = $env{'form.description'};
+                $descrip =  &cleanup_html($descrip);
+                $descrip =~ s|[\n\r\f]|<br />|g;
+                $displaymsg .= 
+                    '<span class="LC_helpform_receipt_cat">'.
+                    "$lt{$item}</span>: $descrip<br />\n";
+            } elsif ($item eq 'sourceurl') {
+                my $showurl = $env{'form.sourceurl'};
+                $showurl =~ s/\?.*$//;
+                $showurl =  &cleanup_html($showurl);
+                $displaymsg .= 
+                    '<span class="LC_helpform_receipt_cat">'.
+                    "$lt{$item}</span>: $showurl<br />\n";
+            } elsif ($item eq 'cc') {
+                $displaymsg .=
+                    '<span class="LC_helpform_receipt_cat">'.
+                    "$lt{$item}</span>: $okcclist<br />\n";
+            } else {
+                my $showitem = $env{'form.'.$item};
+                $showitem = &cleanup_html($showitem);
+                $displaymsg .= 
+                    '<span class="LC_helpform_receipt_cat">'.
+                    "$lt{$item}</span>: $showitem<br />\n";
+            }
+        }
+    }
+    $displaymsg .= '<span class="LC_helpform_receipt_cat">'.
+                   $lt{'date'}.'</span>: '.$reporttime.'<br />'."\n";
+
+    my $start_page = 
+	&Apache::loncommon::start_page('Support request recorded',undef,
+				       {'function'    => $function,
+					'add_entries' => {
+					    topmargin    => "0",
+					    marginheight => "0",
+					},
+					'only_body'   => 1,});
+
     $r->print(<<"END");
-<html>
-<head>
- <title>LON-CAPA support request recorded</title>
-</head>
-$bodytag
+$start_page
 <form name="logproblem">
-<input type="hidden" name="action" value="result" />
+<input type="hidden" name="command" value="result" />
 </form>
 END
     if ($r->uri eq '/adm/helpdesk') {
         &print_header($r,$url,'process');
     }
-    if ($to =~ m/^[^\@]+\@[^\@]+$/) {
-        $r->print("<h3>A support request has been sent to $to</h3>");
-    } else {
-        $to = $admin;
-        if ($to =~ m/^[^\@]+\@[^\@]+$/) {
-            $r->print("<h3>A support request has been sent to $to</h3>");
-END
+    my $bad_email = 0;
+    if ($to =~ /,/) {
+        my @ok_email; 
+        foreach my $email (split(/,/,$to)) {
+            if ($email =~ m/^[^\@]+\@[^\@]+$/) {
+                if (!grep(/^\Q$email\E$/,@ok_email)) {
+                    push(@ok_email,$email);
+                }
+            }
+        }
+        if (@ok_email > 0) {
+            $to = join(',',@ok_email);
+        } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) {
+            $to = $admin;
         } else {
-            $r->print(<<END);
- <h3>Warning: Problem with support e-mail address</h3>
-As the e-mail address provided for this LON-CAPA server ($to) does not appear to be a valid e-mail address, your support request has <b>not</b> been sent to the LON-CAPA support staff or administrator at your institution. Instead a copy has been sent to the LON-CAPA support team at Michigan State University. 
-END
-            $to = 'helpdesk@lon-capa.org';
+            $bad_email = 1;
+        }
+    } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) {
+        if ($admin =~ m/^[^\@]+\@[^\@]+$/) {
+            $to = $admin;
+        } else {
+            $bad_email = 1;
         }
     }
-    if (defined($ENV{'form.email'})) {
-        if ($ENV{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
-            $from = $ENV{'form.email'};
+
+    my $message;
+    if (!$bad_email) {
+        $message = &Apache::lonhtmlcommon::confirm_success(
+            &mt('A support request has been sent to [_1]','<tt>'.$to.'</tt>'));
+    } else {
+        $message = &Apache::lonhtmlcommon::confirm_success(
+            $lt{'warn'}.'<br />'
+           .&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has [_2]not[_3] been sent to the LON-CAPA support staff or administrator at your institution.','<tt>'.$to.'</tt>','<b>','</b>')
+           .' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'),1); 
+        $to = 'helpdesk@lon-capa.org';
+    }
+    $r->print(&Apache::loncommon::confirmwrapper($message));
+
+    if (defined($env{'form.email'})) {
+        $env{'form.email'} =~ s/^\s+//;
+        $env{'form.email'} =~ s/\s+$//;
+        if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
+            $from = $env{'form.email'};
+        }
+    }
+
+    if (defined($env{'form.cc'})) {
+        if ($badccmsg) {
+            $displaymsg .= $badccmsg;
         }
     }
 
-    my $subject = $ENV{'form.subject'};
-    $subject =~ s#(`)#'#g;
-    $subject =~ s#\$#\(\$\)#g;
-    $supportmsg =~ s#(`)#'#g;
-    $supportmsg =~ s#\$#\(\$\)#g;
-    $displaymsg =~ s#(`)#'#g;
-    $displaymsg =~ s#\$#\(\$\)#g;
+    my $subject = $env{'form.subject'};
+    $subject =~ s/(`)/'/g;
+    $subject =~ s/\$/\(\$\)/g;
+    $supportmsg =~ s/(`)/'/g;
+    $supportmsg =~ s/\$/\(\$\)/g;
+    $displaymsg =~ s/(`)/'/g;
+    $displaymsg =~ s/\$/\(\$\)/g;
     my $fname;
 
     my $attachmentpath = '';
     my $attachmentsize = '';
-    if (defined($ENV{'user.name'})) {
-        if ($ENV{'form.screenshot.filename'}) {
-            $attachmentsize = length($ENV{'form.screenshot'});
+    if ((defined($env{'user.name'})) && ($env{'user.name'} ne 'public')
+        && ($env{'user.domain'} ne 'public')) {
+        if ($env{'form.screenshot.filename'}) {
+            $attachmentsize = length($env{'form.screenshot'});
             if ($attachmentsize > 131072) {
-                $displaymsg .= "<br />The uploaded screenshot file ($attachmentsize bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.";
+                $displaymsg .= '<br />'.&mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize);
             } else {
                 $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
             }
         }
     }
 
+    my %cookies;
+    my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
+    if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
+        $cookies{'lonID'} = $1;
+    }
+
     if ($attachmentpath =~ m-/([^/]+)$-) {
         $fname = $1;
-        $displaymsg .= "<br />An uploaded screenshot file - $fname ($attachmentsize bytes) was included in the request sent by $ENV{'user.name'} from LON-CAPA domain: $ENV{'user.domain'}";
+        $displaymsg .= '<br />'
+                      .&mt('An uploaded screenshot file [_1] ([_2] bytes) was included in the request sent by [_3].'
+                          ,'<span class="LC_filename">'.$fname.'</span>'
+                          ,$attachmentsize
+                          ,$env{'user.name'}.':'.$env{'user.domain'}
+                       );
         $supportmsg .= "\n";
-        foreach (@envvars) {
-            $supportmsg .= "$_: $ENV{$_}\n";
+        foreach my $var (@cookievars) {
+            $supportmsg .= "$var: $cookies{$var}\n";
+        }
+        foreach my $var(@ENVvars) {
+            $supportmsg .= "$var: $ENV{$var}\n";
+        }
+        foreach my $var (@envvars) {
+            $supportmsg .= "$var: $env{$var}\n";
         }
     }
  
@@ -735,6 +572,15 @@ END
                  Type    =>'TEXT',
                  Data    => $supportmsg,
                  );
+    if (@ok_ccs > 0) {
+        my $cc_string = join(', ',@ok_ccs);
+        $msg->add("Cc" => $cc_string);
+    }
+    if ($bcc ne '') {
+        $msg->add("Bcc" => $bcc);
+    }
+    $msg->attr("content-type"         => "text/plain");
+    $msg->attr("content-type.charset" => "UTF-8");
 
     if ($attachmentpath) {
         my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath);
@@ -745,150 +591,100 @@ END
 
     } else {
         my $envdata = '';
-        foreach (@envvars) {
-            $envdata .= "$_: $ENV{$_}\n";
+        foreach my $var (@cookievars) {
+            $envdata .= "$var: $cookies{$var}\n";
+        }
+        foreach my $var (@ENVvars) {
+            $envdata .= "$var: $ENV{$var}\n";
         }
-        foreach (@loncvars) {
-            $envdata .= "$_: $ENV{$_}\n";
+        foreach my $var (@envvars) {
+            $envdata .= "$var: $env{$var}\n";
+        }
+        foreach my $var (@loncvars) {
+            $envdata .= "$var: $env{$var}\n";
         }
         $msg->attach(Type => 'TEXT',
                      Data => $envdata);
     }
 
 ### Send it:
-    # ->send can cause an sh launch which can pass all of %ENV along
-    # which can be to large for /bin/sh's little mind
-    my %oldENV=%ENV;
-    undef(%ENV);
     $msg->send('sendmail');
-    %ENV=%oldENV;
-    undef(%oldENV);
 
-    if ($attachmentpath =~ m#$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+#) {
+    if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
         unlink($attachmentpath);
     }
-    $r->print(qq|
- <b>Your support request contained the following information</b>:<br /><br />
- <table width="580" border="0" cellpadding="0" cellspacing="0" bgcolor="#000000">
-  <tr>
-   <td>
-    <table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#000000">
-     <tr>
-      <td>
-       <table width="100%" border="0" cellpadding="0" cellspacing="0" bgcolor="#ffffff">
-        <tr>
-         <td>
-          <table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#ffffff">
-           <tr>
-            <td width="140" bgcolor="$tablecolor">
-             <table width="140" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td align="right"><b>Information supplied</b>
-               </td>
-              </tr>
-             </table>
-            </td>
-            <td width="100%" valign="top">
-             <table width="100%" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td>$displaymsg</td>
-              </tr>
-             </table>
-            </td>
-           </tr>
-           <tr>
-            <td width="100%" colspan="2" bgcolor="#000000">
-             <img src="/adm/lonMisc/blackdot.gif" /><br />
-            </td>
-           </tr>
-           <tr>
-            <td width="140" bgcolor="$tablecolor">
-             <table width="140" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td align="right"><b>Additional information recorded</b>
-               </td>
-              </tr>
-             </table>
-            </td>
-            <td width="100%" valign="top">
-             <table width="100%" border="0" cellpadding="8" cellspacing="0">
-              <tr>
-               <td>
-    |);
-    foreach (@envvars) {
-        unless($ENV{$_} eq '') { 
-            $r->print("$_:&nbsp;<font color='$vlinkcolor'>$ENV{$_}</font>, ");
-        }
-    }
-    $r->print("
-               </td>
-              </tr>
-             </table>
-            </td>
-           </tr>
-          </table>
-         </td>
-        </tr>
-       </table>
-      </td>
-     </tr>
-    </table>
-   </td>
-  </tr>
- </table>
-</body>
-</html>
-    ");
+    $r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n");
+    $r->print('<div style="width:620px;">'.
+              &Apache::lonhtmlcommon::start_pick_box().
+              &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".
+              &Apache::lonhtmlcommon::row_closure().
+              &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value'));
+    my $envmsg;
+    foreach my $var (@cookievars) {
+        if ($cookies{$var} ne '') {
+            $envmsg.= '<span class="LC_helpform_receipt_cat">'.
+                      $var.'</span>:&nbsp;'.$cookies{$var}.', ';
+        }
+    }
+    foreach my $var (@ENVvars) {
+        if ($ENV{$var} ne '') {
+            $envmsg .= '<span class="LC_helpform_receipt_cat">'.
+                       $var.'</span>:&nbsp;'.$ENV{$var}.', ';
+        }
+    }
+    foreach my $var (@envvars) {
+        if ($env{$var} ne '') { 
+            $envmsg .= '<span class="LC_helpform_receipt_cat">'.
+                       $var.'</span>:&nbsp;'.$env{$var}.', ';
+        }
+    }
+    $envmsg =~ s/, $//;
+    $r->print($envmsg."\n".
+              &Apache::lonhtmlcommon::row_closure(1)."\n".
+              &Apache::lonhtmlcommon::end_pick_box().
+              "</div>\n".
+              &Apache::loncommon::end_page());
 }
 
 sub print_header {
-    my ($r,$origurl,$action) = @_;
+    my ($r,$origurl,$command) = @_;
     my $location=&Apache::loncommon::lonhttpdurl("/adm");
-    my $tablecolor = '#EEEE99';
     my ($component_url);
     my $helpdesk_link = '<a href="javascript:validate()">';
-    if ($action eq 'process') {
+    if ($command eq 'process') {
         $helpdesk_link = '<a href="/adm/helpdesk">';
     }
     my %lt = &Apache::lonlocal::texthash (
                                            login => 'Log-in help',
                                            ask   => 'Ask helpdesk',
                                            getst => 'Getting started guide',
-                                           back =>  'Back to last location'
+                                           back =>  'Back to last location',
+                                           headline => 'help/support',
                                          );
-    my ($getstartlink,$getstarttext);
+    my ($getstartlink,$reviewtext);
     if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
         $getstartlink = qq|<td align="center">&nbsp;<b><a href="/adm/gettingstarted.html">$lt{'getst'}</a></td>|;
-        $getstarttext = ' '.&mt('and the "Getting started" guide').' ';
+        $reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.');
+    } else {
+        $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.');
+    }
+    if ($origurl eq '') {
+        $origurl = 'javascript:history.go(-1)';
     }
     $r->print(<<END);
 <table width="620" border="0" cellspacing="0" cellpadding="0" height="55">   <tr height="50">    <td width='5'>&nbsp;</td>
    <td>
-    <fieldset><legend><img src="$location/lonIcons/minilogo.gif" height='20' width='29' valign='bottom' />&nbsp;&nbsp;<b><font size="+1">LON-CAPA help/support</font></b></legend>
- <table width="100%" border="0" cellpadding="0" cellspacing="0" bgcolor="#000000">
-  <tr>
-   <td>
-    <table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#000000">
-     <tr>
-      <td>
-       <table width="100%" border="0" cellpadding="0" cellspacing="0" bgcolor="#ffffff">
-        <tr>
-         <td>
-          <table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#ffffff">
-           <tr bgcolor="$tablecolor">
-            <td align="center"><img src="$location/help/gif/smallHelp.gif" border="0" alt="(Login help)" valign="middle" />&nbsp;<b><a href="/adm/loginproblems.html">$lt{'login'}</a></td>
-            <td align="center">&nbsp;<b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="(Ask helpdesk)" valign="middle" />&nbsp;$lt{'ask'}</a></b>&nbsp;</td>$getstartlink
-            <td align="center">&nbsp;<b><a href="$origurl" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="(Back to last location)" valign="middle" />&nbsp;$lt{'back'}</a></b>&nbsp;</td>
-           </tr>
-          </table>
-         </td>
-        </tr>
-       </table>
-      </td>
-     </tr>
-    </table>
-   </td>
-  </tr>
+    <fieldset>
+      <legend>
+        <img src="$location/lonIcons/minilogo.gif" height="20" width="29" valign="bottom" />
+        LON-CAPA $lt{'headline'}
+      </legend>
+ <table id="LC_helpmenu_links">
+   <tr>
+    <td align="center"><span class="LC_nobreak"><img src="$location/help/help.png" border="0" alt="($lt{'login'})" valign="middle" />&nbsp;<b><a href="/adm/loginproblems.html">$lt{'login'}</a></b>&nbsp;</span></td>
+    <td align="center"><span class="LC_nobreak">&nbsp;<b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" valign="middle" />&nbsp;$lt{'ask'}</a></b>&nbsp;</span></td>$getstartlink
+    <td align="center"><span class="LC_nobreak">&nbsp;<b><a href="$origurl" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" valign="middle" />&nbsp;$lt{'back'}</a></b>&nbsp;</span></td>
+   </tr>
  </table>
 </fieldset>
   </td>
@@ -898,11 +694,14 @@ sub print_header {
   <td colspan='3' height='5'>&nbsp;</td>
  </tr>
 END
-    unless ($action eq 'process') {
+    if  ($command ne 'process') {
         $r->print('
  <tr>
-  <td colspan="3">'.&mt('
-Please review the information in "Log-in help"').$getstarttext.' '.&mt('if you are unable to log-in').'.  '.&mt('If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk').'.<br /><font size="-1"><b>'.&mt('Note').':</b> '.&mt('Student questions about course content should be directed to the course instructor').'.</font><br /><br />
+  <td colspan="3">'.$reviewtext.' '
+.&mt('If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.').'<br />'
+.'<font size="-1"><b>'.&mt('Students').'</b>: '.&mt('Do <b>not</b> use this form to ask questions about course content.').' '
+.&mt('Contact your instructor instead.')
+.'</font><br /><br />
   </td>
  </tr>');
     }
@@ -911,404 +710,36 @@ Please review the information in "Log-in
     return;
 }
 
-sub retrieve_instcodes {
-    my ($coursecodes,$codedom,$totcodes) = @_;
-    my %courses = &Apache::lonnet::courseiddump($codedom,'.',1,'.','.');
-    foreach my $course (keys %courses) {
-        if ($courses{$course} =~ m/^[^:]*:([^:]+)/) {
-            $$coursecodes{$course} = &Apache::lonnet::unescape($1);
-            $totcodes ++;
-        }
-    }
-    return $totcodes;
-}
-
-sub build_code_selections {
-    my ($codes,$codetitles,$cat_titles,$cat_order,$idlist,$idnums,$idlist_titles) = @_;
-    my %idarrays = ();
-    for (my $i=1; $i<@{$codetitles}; $i++) {
-        %{$idarrays{$$codetitles[$i]}} = ();
-    }
-    foreach my $cid (sort keys %{$codes}) {
-        &recurse_list($cid,$codetitles,$codes,0,\%idarrays);
-    }
-    for (my $num=0; $num<@{$codetitles}; $num++) {
-        if ($num == 0) {
-            my @contents = ();
-            my @contents_titles = ();
-            &sort_cats($num,$cat_order,$codetitles,\@{$idarrays{$$codetitles[0]}},\@contents);
-            if (defined($$cat_titles{$$codetitles[0]})) {
-                foreach (@contents) {
-                    push @contents_titles, $$cat_titles{$$codetitles[0]}{$_};
-                }
-            }
-            $$idlist{$$codetitles[0]} = join('","',@contents);
-            $$idnums{$$codetitles[0]} = scalar(@contents);
-            if (defined($$cat_titles{$$codetitles[0]})) {
-                $$idlist_titles{$$codetitles[0]} = join('","',@contents_titles);
-            }
-        } elsif ($num == 1) {
-            %{$$idlist{$$codetitles[1]}} = ();
-            %{$$idlist_titles{$$codetitles[1]}} = ();
-            foreach my $key_a (keys %{$idarrays{$$codetitles[1]}}) {
-                my @sorted_a = ();
-                my @sorted_a_titles = ();
-                &sort_cats($num,$cat_order,$codetitles,\@{$idarrays{$$codetitles[1]}{$key_a}},\@sorted_a);
-                if (defined($$cat_titles{$$codetitles[1]})) {
-                    foreach (@sorted_a) {
-                        push @sorted_a_titles, $$cat_titles{$$codetitles[1]}{$_};
-                    }
-                }
-                $$idlist{$$codetitles[1]}{$key_a} = join('","',@sorted_a);
-                $$idnums{$$codetitles[1]}{$key_a} = scalar(@sorted_a);
-                if (defined($$cat_titles{$$codetitles[1]})) {
-                    $$idlist_titles{$$codetitles[1]}{$key_a} = join('","',@sorted_a_titles);
-                }
-            }
-        } elsif ($num == 2) {
-            %{$$idlist{$$codetitles[2]}} = ();
-            %{$$idlist_titles{$$codetitles[2]}} = ();
-            foreach my $key_a (keys %{$idarrays{$$codetitles[2]}}) {
-                %{$$idlist{$$codetitles[2]}{$key_a}} = ();
-                %{$$idlist_titles{$$codetitles[2]}{$key_a}} = ();
-                foreach my $key_b (keys %{$idarrays{$$codetitles[2]}{$key_a}}) {
-                    my @sorted_b = ();
-                    my @sorted_b_titles = ();
-                    &sort_cats($num,$cat_order,$codetitles,\@{$idarrays{$$codetitles[2]}{$key_a}{$key_b}},\@sorted_b);
-                    if (defined($$cat_titles{$$codetitles[2]})) {
-                        foreach (@sorted_b) {
-                            push @sorted_b_titles, $$cat_titles{$$codetitles[2]}{$_};
-                        }
-                    }
-                    $$idlist{$$codetitles[2]}{$key_a}{$key_b} = join('","',@sorted_b);
-                    $$idnums{$$codetitles[2]}{$key_a}{$key_b} = scalar(@sorted_b);
-                    if (defined($$cat_titles{$$codetitles[2]})) {
-                        $$idlist_titles{$$codetitles[2]}{$key_a}{$key_b} = join('","',@sorted_b_titles);
-                    }
-                }
-            }
-        } elsif ($num == 3) {
-            %{$$idlist{$$codetitles[3]}} = ();
-            foreach my $key_a (keys %{$idarrays{$$codetitles[3]}}) {
-                %{$$idlist{$$codetitles[3]}{$key_a}} = ();
-                foreach my $key_b (keys %{$idarrays{$$codetitles[3]}{$key_a}}) {
-                    %{$$idlist{$$codetitles[3]}{$key_a}{$key_b}} = ();
-                    foreach my $key_c (keys %{$idarrays{$$codetitles[3]}{$key_a}{$key_b}}) {
-                        my @sorted_c = ();
-                        my @sorted_c_titles = ();
-                        &sort_cats($num,$cat_order,$codetitles,\@{$idarrays{$$codetitles[3]}{$key_a}{$key_b}{$key_c}},\@sorted_c);
-                        if (defined($$cat_titles{$$codetitles[3]})) {
-                            foreach (@sorted_c) {
-                                push @sorted_c_titles, $$cat_titles{$$codetitles[3]}{$_};
-                            }
-                        }
-                        $$idlist{$$codetitles[3]}{$key_a}{$key_b}{$key_c} = join('","',@sorted_c);
-                        $$idnums{$$codetitles[3]}{$key_a}{$key_b}{$key_c} = scalar(@sorted_c);
-                        if (defined($$cat_titles{$$codetitles[3]})) {
-                            $$idlist_titles{$$codetitles[2]}{$key_a}{$key_b} = join('","',@sorted_c_titles);
-                        }
-                    }
-                }
-            }
-        } elsif ($num == 4) {
-            %{$$idlist{$$codetitles[4]}} = ();
-            foreach my $key_a (keys %{$idarrays{$$codetitles[4]}}) {
-                %{$$idlist{$$codetitles[4]}{$key_a}} = ();
-                foreach my $key_b (keys %{$idarrays{$$codetitles[4]}{$key_a}}) {
-                    %{$$idlist{$$codetitles[4]}{$key_a}{$key_b}} = ();
-                    foreach my $key_c (keys %{$idarrays{$$codetitles[4]}{$key_a}{$key_b}}) {
-                        %{$$idlist{$$codetitles[4]}{$key_a}{$key_b}{$key_c}} = ();
-                        foreach my $key_d (keys %{$idarrays{$$codetitles[4]}{$key_a}{$key_b}{$key_c}}) {
-                            my @sorted_d = ();
-                            my @sorted_d_titles = ();
-                            &sort_cats($num,$cat_order,$codetitles,$idarrays{$$codetitles[4]}{$key_a}{$key_b}{$key_c}{$key_d},\@sorted_d);
-                            if (defined($$cat_titles{$$codetitles[4]})) {
-                                foreach (@sorted_d) {
-                                    push @sorted_d_titles, $$cat_titles{$$codetitles[4]}{$_};
-                                }
-                            }
-                            $$idlist{$$codetitles[4]}{$key_a}{$key_b}{$key_c}{$key_d} = join('","',@sorted_d);
-                            $$idnums{$$codetitles[4]}{$key_a}{$key_b}{$key_c}{$key_d} = scalar(@sorted_d);
-                        }
-                    }
-                }
-            }
-        }
-    }
-}
-
-sub sort_cats {
-    my ($num,$cat_order,$codetitles,$idsarrayref,$sorted) = @_;
-    my @unsorted = @{$idsarrayref};
-    if (defined($$cat_order{$$codetitles[$num]})) {
-        foreach (@{$$cat_order{$$codetitles[$num]}}) {
-            if (grep/^$_$/,@unsorted) {
-                push @{$sorted}, $_;
-            }
-        }
+sub get_domain {
+    my $codedom;
+    if (exists($env{'form.codedom'})) {
+        $codedom = $env{'form.codedom'};
+    } elsif ($env{'request.course.id'}) {
+        $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'};
+    } elsif ($env{'request.role.domain'}) {
+        $codedom = $env{'request.role.domain'};
     } else {
-        @{$sorted} = sort (@unsorted);
-    }
-}
-
-
-sub recurse_list {
-    my ($cid,$codetitles,$codes,$num,$idarrays) = @_;
-    if ($num == 0) {
-        if (!grep/^$$codes{$cid}{$$codetitles[0]}$/,@{$$idarrays{$$codetitles[0]}}) {
-            push @{$$idarrays{$$codetitles[0]}}, $$codes{$cid}{$$codetitles[0]};
-        }
-    } elsif ($num == 1) {
-        if (defined($$idarrays{$$codetitles[1]}{$$codes{$cid}{$$codetitles[0]}})) {
-            if (!grep/^$$codes{$cid}{$$codetitles[1]}$/,@{$$idarrays{$$codetitles[1]}{$$codes{$cid}{$$codetitles[0]}}}) {
-                push @{$$idarrays{$$codetitles[1]}{$$codes{$cid}{$$codetitles[0]}}}, $$codes{$cid}{$$codetitles[1]};
-            }
-        } else {
-            @{$$idarrays{$$codetitles[1]}{$$codes{$cid}{$$codetitles[0]}}} = ("$$codes{$cid}{$$codetitles[1]}");
-        }
-    } elsif ($num == 2) {
-        if (defined($$idarrays{$$codetitles[2]}{$$codes{$cid}{$$codetitles[0]}})) {
-            if (defined($$idarrays{$$codetitles[2]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}})) {
-                if (!grep/^$$codes{$cid}{$$codetitles[2]}$/,@{$$idarrays{$$codetitles[2]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}}) {
-                    push @{$$idarrays{$$codetitles[2]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}}, $$codes{$cid}{$$codetitles[2]};
-                }
-            } else {
-                @{$$idarrays{$$codetitles[2]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}} = ("$$codes{$cid}{$$codetitles[2]}");
-            }
-        } else {
-            %{$$idarrays{$$codetitles[2]}{$$codes{$cid}{$$codetitles[0]}}} = ();
-            @{$$idarrays{$$codetitles[2]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}} = ("$$codes{$cid}{$$codetitles[2]}");
-        }
-    } elsif ($num == 3) {
-        if (defined($$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}})) {
-            if (defined($$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}})) {
-                if (defined($$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}})) {
-                    if (!grep/^$$codes{$cid}{$$codetitles[3]}$/,@{$$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}}) {
-                        push @{$$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}}, $$codes{$cid}{$$codetitles[3]};
-                    }
-                } else {
-                    @{$$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}} = ("$$codes{$cid}{$$codetitles[3]}");
-                }
-            } else {
-                %{$$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}} = ();
-                @{$$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}} = ("$$codes{$cid}{$$codetitles[3]}");
-            }
-        } else {
-            %{$$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}} = ();
-            %{$$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}} = ();
-            @{$$idarrays{$$codetitles[3]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}} = ("$$codes{$cid}{$$codetitles[3]}");
-        }
-    } elsif ($num == 4) {
-        if (defined($$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}})) {
-            if (defined($$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}})) {
-                if (defined($$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}})) {
-                    if (defined($$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}{$$codes{$cid}{$$codetitles[3]}})) {
-                        if (!grep/^$$codes{$cid}{$$codetitles[4]}$/,@{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}{$$codes{$cid}{$$codetitles[3]}}}) {
-                            push @{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}{$$codes{$cid}{$$codetitles[3]}}}, $$codes{$cid}{$$codetitles[4]};
-                        }
-                    } else {
-                        @{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}{$$codes{$cid}{$$codetitles[3]}}} = ("$$codes{$cid}{$$codetitles[4]}");
-                    }
-                } else {
-                    %{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}} = ();
-                    @{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}{$$codes{$cid}{$$codetitles[3]}}} = ("$$codes{$cid}{$$codetitles[4]}");
-                }
-            } else {
-                %{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}} = ();
-                %{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}} = ();
-                @{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}{$$codes{$cid}{$$codetitles[3]}}} = ("$$codes{$cid}{$$codetitles[4]}");
-            }
-        } else {
-            %{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}} = ();
-            %{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}} = ();
-            %{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[2]}}} = ();
-            @{$$idarrays{$$codetitles[4]}{$$codes{$cid}{$$codetitles[0]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[1]}}{$$codes{$cid}{$$codetitles[3]}}} = ("$$codes{$cid}{$$codetitles[3]}");
-        }
-    }
-    $num ++;
-    if ($num <@{$codetitles}) {
-        &recurse_list($cid,$codetitles,$codes,$num,$idarrays);
+        $codedom = &Apache::lonnet::default_login_domain();
     }
+    return $codedom;
 }
 
-sub javascript_code_selections {
-    my ($numcats,$cat_titles,$script_tag,$idlist,$idnums,$idlist_titles,$codetitles) = @_;
-    my $numtitles = @{$codetitles};
-    my @seltitles = ();
-    for (my $j=0; $j<$numtitles; $j++) {
-        $seltitles[$j] = 'id'.$$codetitles[$j];
-    }
-    my $seltitle_str = join('","',@seltitles);
-    my @longtitles = ();
-    for (my $i=0; $i<$numtitles; $i++) {
-       if (defined($$cat_titles{$$codetitles[$i]})) {
-           $longtitles[$i] = 1;
-       } else {
-           $longtitles[$i] = 0;
-       }
-    }
-    my $longtitles_str = join('","',@longtitles);
-    $$script_tag .= <<END;
-function courseSet(caller) {
-    var ids = new Array ("$seltitle_str");
-    var formitems = new Array ($numtitles);
-    var longtitles = new Array ("$longtitles_str");
-    var idyr = document.logproblem.Year.selectedIndex
-    var idsem  = document.logproblem.Semester.selectedIndex
-    var iddept = document.logproblem.Department.selectedIndex
-    var idclass = document.logproblem.Number.selectedIndex
-    var idyears = new Array("$$idlist{$$codetitles[0]}");
-END
-    if ($longtitles[0]) {
-        $$script_tag .=
-          qq|      var idyearslongs = new Array("$$idlist_titles{$$codetitles[0]}")\n|;
-    }
-    $$script_tag .=
-          "      var idsems = new Array ($$idnums{$$codetitles[0]})\n";
-    if ($longtitles[1]) {
-        $$script_tag .=
-          "      var idsemslongs = new Array ($$idnums{$$codetitles[0]})\n";
-    }
-    $$script_tag .=
-          "      var idcodes = new Array ($$idnums{$$codetitles[0]})\n";
-    if ($longtitles[2]) {
-        $$script_tag .=
-          "      var idcodeslongs = new Array ($$idnums{$$codetitles[0]})\n";
-    }
-    $$script_tag .=
-          "      var idcourses = new Array ($$idnums{$$codetitles[0]})\n";
-    if ($longtitles[3]) {
-        $$script_tag .=
-          "      var idcourseslongs =  new Array ($$idnums{$$codetitles[0]})\n";
-    }
-    my @sort_a = split/","/,$$idlist{$$codetitles[0]};
-    for (my $j=0; $j<@sort_a; $j++) {
-        $$script_tag .= qq| idsems[$j] = new Array("$$idlist{$$codetitles[1]}{$sort_a[$j]}")\n|;
-        if ($longtitles[1]) {
-            $$script_tag .= qq| idsemslongs[$j] = new Array("$$idlist_titles{$$codetitles[1]}{$sort_a[$j]}")\n|;
-        }
-        $$script_tag .= qq| idcodes[$j] = new Array($$idnums{$$codetitles[1]}{$sort_a[$j]})\n|;
-        if ($longtitles[2]) {
-            $$script_tag .= qq| idcodeslongs[$j] = new Array($$idnums{$$codetitles[1]}{$sort_a[$j]})\n|;
-        }
-        $$script_tag .= qq| idcourses[$j] = new Array($$idnums{$$codetitles[1]}{$sort_a[$j]})\n|;
-        if ($longtitles[3]) {
-            $$script_tag .= qq| idcourseslongs[$j] = new Array($$idnums{$$codetitles[1]}{$sort_a[$j]})\n|;
-        }
-        my @sort_b = split/","/,$$idlist{$$codetitles[1]}{$sort_a[$j]};
-        for (my $k=0; $k<@sort_b; $k++) {
-            my $idcode_entry = $$idlist{$$codetitles[2]}{$sort_a[$j]}{$sort_b[$k]};
-            $$script_tag .= qq| idcodes[$j][$k] = new Array("$idcode_entry")\n|;
-            if ($longtitles[2]) {
-                my $idcodelong_entry = $$idlist_titles{$$codetitles[2]}{$sort_a[$j]}{$sort_b[$k]};
-                $$script_tag .= qq| idcodeslongs[$j][$k] = new Array("$idcodelong_entry")\n|;
-            }
-            $$script_tag .= qq| idcourses[$j][$k] = new Array($$idnums{$$codetitles[2]}{$sort_a[$j]}{$sort_b[$k]})\n|;
-            if ($longtitles[3]) {
-                $$script_tag .= qq| idcourseslongs[$j][$k] = new Array($$idnums{$$codetitles[2]}{$sort_a[$j]}{$sort_b[$k]})\n|;
-            }
-            my @sort_c = split/","/,$$idlist{$$codetitles[2]}{$sort_a[$j]}{$sort_b[$k]};
-            for (my $l=0; $l<@sort_c; $l++) {
-                my $idcourse_entry = $$idlist{$$codetitles[3]}{$sort_a[$j]}{$sort_b[$k]}{$sort_c[$l]};
-                $$script_tag .= qq| idcourses[$j][$k][$l] = new Array("$idcourse_entry")\n|;
-                if ($longtitles[3]) {
-                    my $idcourselong_entry = $$idlist_titles{$$codetitles[3]}{$sort_a[$j]}{$sort_b[$k]}{$sort_c[$l]};
-                    $$script_tag .= qq| idcourseslongs[$j][$k][$l] = new Array("$idcourselong_entry")\n|;
-                }
-            }
-        }
+sub cleanup_html {
+    my ($incoming) = @_;
+    my $outgoing;
+    if ($incoming ne '') {
+        $outgoing = $incoming;
+        $outgoing =~ s/\#/&#035;/g;
+        $outgoing =~ s/\&/&#038;/g;
+        $outgoing =~ s/</&#060;/g;
+        $outgoing =~ s/>/&#062;/g;
+        $outgoing =~ s/\(/&#040/g;
+        $outgoing =~ s/\)/&#041;/g;
+        $outgoing =~ s/"/&#034;/g;
+        $outgoing =~ s/'/&#039;/g;
+        $outgoing =~ s/\$/&#036;/g;
     }
-    $$script_tag .= (<<END_OF_BLOCK);
- var display = new Array($numtitles)
- if (caller == "") {
-    document.logproblem.Year.length = 0
-    document.logproblem.Year.options[0] = new Option("Select","-1",true,true)
-    display[0] = new Array(idyears.length)
-    for (var i=0; i<idyears.length; i++) {
-      display[0][i] = idyears[i]
-      if (longtitles[0] == 1) {
-          if (idyearslongs[i] != "") {
-              display[0][i] = idyearslongs[i]
-          }
-      }
-      document.logproblem.Year.options[i+1] = new Option(display[0][i],idyears[i],false,false)
-    }
-    document.logproblem.Year.selectedIndex = 0;
- }
- if (caller == "$$codetitles[0]") {
-   document.logproblem.Department.length = 0
-   document.logproblem.Number.length = 0
-   document.logproblem.Department.options[0] = new Option("<-Pick $$codetitles[1]","-1",true,true)
-   document.logproblem.Number.options[0] = new Option("<-Pick $$codetitles[2]","-1",true,true)
-   if (idyr == 0) {
-    document.logproblem.Semester.length = 0
-    document.logproblem.Semester.options[0] = new Option("<-Pick $$codetitles[0]","-1",true,true)
-   }
-   else {
-    document.logproblem.Semester.length = 0
-    document.logproblem.Semester.options[0] = new Option("Select","-1",true,true)
-    display[1] = new Array(idsems[idyr-1].length)
-    for (var i=0; i<idsems[idyr-1].length; i++) {
-      display[1][i] = idsems[idyr-1][i]
-      if (longtitles[1] == 1) {
-          if (idsemslongs[idyr-1][i] != "") {
-              display[1][i] = idsemslongs[idyr-1][i]
-          }
-      }
-      document.logproblem.Semester.options[i+1] = new Option(display[1][i],idsems[idyr-1][i],false,false)
-    }
-   }
-   document.logproblem.Semester.selectedIndex = 0;
- }
- if (caller == "$$codetitles[1]") {
-   document.logproblem.Department.length = 0
-   document.logproblem.Number.length = 0
-   document.logproblem.Number.options[0] = new Option("<-Pick $$codetitles[2]","-1",true,true)
-   if (idsem == 0) {
-     document.logproblem.Department.options[0] = new Option("<-Pick $$codetitles[1]","-1",true,true)
-   }
-   else {
-    document.logproblem.Department.options[0] = new Option("Select","-1",true,true)    
-    display[2] = new Array(idcodes[idyr-1][idsem-1].length)
-    for (var i=0; i<idcodes[idyr-1][idsem-1].length; i++) {
-      display[2][i] = idcodes[idyr-1][idsem-1][i]
-      if (longtitles[2] == 1) {
-          if (idcodeslongs[idyr-1][idsem-1][i] != "") {
-              display[2][i] = idcodeslongs[idyr-1][idsem-1][i]
-          }
-      }
-      document.logproblem.Department.options[i+1] = new Option(display[2][i],idcodes[idyr-1][idsem-1][i],false,false)
-    }
-   }
-   document.logproblem.Department.selectedIndex = 0
- }
- if (caller == "$$codetitles[2]") {
-   document.logproblem.Number.length = 0
-   if (iddept == 0) {
-     document.logproblem.Number.options[0] = new Option("<-Pick $$codetitles[2]","-1",true,true)
-   }
-   else {
-    document.logproblem.Number.options[0] = new Option("Select","-1",true,true)
-    display[3] = new Array (idcourses[idyr-1][idsem-1][iddept-1].length)
-    for (var i=0; i<idcourses[idyr-1][idsem-1][iddept-1].length; i++) {
-      display[3][i] = idcourses[idyr-1][idsem-1][iddept-1][i]
-      if (longtitles[3] == 1) {
-        if (idcourseslongs[idyr-1][idsem-1][iddept-1][i] != "") {
-            display[3][i] = idcourseslongs[idyr-1][idsem-1][iddept-1][i]
-        }
-      }
-      document.logproblem.Number.options[i+1] = new Option(display[3][i],idcourses[idyr-1][idsem-1][iddept-1][i],false,false)
-    }
-   }
-   document.logproblem.Number.selectedIndex = 0
- }
-}
-
-function initialize_codes() {
-    courseSet();
-    return;
-}
-END_OF_BLOCK
+    return $outgoing;
 }
 
 1;