-
|
-
+END + $r->print(&Apache::loncommon::end_page()); return; } sub print_request_receipt { my ($r,$url,$function) = @_; - my @envvars = ('lonID','HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME','browser.os','browser.type','browser.version','user.home','request.role'); + my $public; + if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) { + $public = 1; + } + unless (($env{'user.name'} =~ /^$match_username$/) && (!$public)) { + my $lonhost = $r->dir_config('lonHostID'); + my ($captcha_chk,$captcha_error) = + &Apache::loncommon::captcha_response('login',$lonhost); + if ($captcha_chk != 1) { + $r->print(&Apache::loncommon::start_page('Support request failed',undef, + {'function' => $function, + 'add_entries' => { + topmargin => "0", + marginheight => "0", + }, + 'only_body' => 1,})); + if ($r->uri eq '/adm/helpdesk') { + &print_header($r,$url,'process'); + } + $r->print('
'.&mt('Support request failed').'
'. + ''. + &mt('Validation of the code you entered failed.'). + &Apache::loncommon::end_page()); + return; + } + } + my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME'); + my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role'); my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id'); + my @cookievars = ('lonID'); - my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0" marginheight="0"',1); my $admin = $Apache::lonnet::perlvar{'lonAdminMail'}; - my $to = $Apache::lonnet::perlvar{'lonSupportEMail'}; + my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'}; + my $defdom = &get_domain(); + my $to = &Apache::loncommon::build_recipient_list(undef,'helpdeskmail', + $defdom,$origmail); my $from = $admin; + my $bcc; + my %domconfig = + &Apache::lonnet::get_dom('configuration',['contacts'],$defdom); + if (ref($domconfig{'contacts'}) eq 'HASH') { + if (exists($domconfig{'contacts'}{'helpdeskmail'})) { + if (ref($domconfig{'contacts'}{'helpdeskmail'}) eq 'HASH') { + my $bccmail = $domconfig{'contacts'}{'helpdeskmail'}{'bcc'}; + if ($bccmail ne '') { + my @bccs = split(/,/,$bccmail); + my @ok_bccs; + foreach my $bcc (@bccs) { + $bcc =~ s/^\s+//g; + $bcc =~ s/\s+$//g; + if ($bcc =~ m/^[^\@]+\@[^\@]+$/) { + if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) { + push(@ok_bccs,$bcc); + } + } + } + if (@ok_bccs > 0) { + $bcc = join(', ',@ok_bccs); + } + } + } + } + } my $reporttime = &Apache::lonlocal::locallocaltime(time); - my $fontcolor = &Apache::loncommon::designparm($function.'.font'); - my $vlinkcolor = &Apache::loncommon::designparm($function.'.vlink'); - my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg'); - my @formvars = ('username','email','uname','udom','origurl','phone','section','coursecode','title','subject','description','screenshot'); - &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars); + my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot'); - my $supportmsg = qq| -Name: $ENV{'form.username'} -Email: $ENV{'form.email'} -Username/domain: $ENV{'form.uname'} - $ENV{'form.udom'} -Tel: $ENV{'form.phone'} -Course Information: $ENV{'form.title'} - $ENV{'form.coursecode'} - section: $ENV{'form.section'} -Subject: $ENV{'form.subject'} -Description: $ENV{'form.description'} -URL: $ENV{'form.origurl'} -Date/Time: $reporttime + &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars); + my $coursecode = $env{'form.coursecode'}; + if ($coursecode eq '') { + my $totcodes = 0; + my %coursecodes; + $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$defdom,$totcodes); + my @standardnames = &Apache::loncommon::get_standard_codeitems(); + if ($totcodes > 0) { + my $noregexps = 1; + $coursecode = + &Apache::courseclassifier::instcode_from_selectors($defdom,$noregexps); + } + if ($coursecode eq '') { + foreach my $item (@standardnames) { + if ((defined($env{'form.'.$item})) && ($env{'form.'.$item} ne '-1')) { + $coursecode .= $env{'form.'.$item}; + } + } + } + } + my %lt = &Apache::lonlocal::texthash ( + username => 'Name', + email => 'E-mail', + cc => 'Cc', + user => 'Username/domain', + phone => 'Phone', + crsi => 'Course Information', + subject => 'Subject', + description => 'Description', + sourceurl => 'URL', + date => 'Date/Time', + secn => 'Section', + warn => 'Warning: Problem with support e-mail address', + your => 'Your support request contained the following information', + sect => 'section', + info => 'Information supplied', + adin => 'Additional information recorded', + ); + + my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist,$homeserver); + unless ($public) { + if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) { + $homeserver = &Apache::lonnet::homeserver($env{'user.name'}, + $env{'user.domain'}); + } + } - |; - my $descrip = $ENV{'form.description'}; - $descrip =~ s#\n##g; - my $displaymsg = qq| -Name: $ENV{'form.username'}
-Email: $ENV{'form.email'}
-Username/domain: $ENV{'form.uname'} - $ENV{'form.udom'}
-Tel: $ENV{'form.phone'}
-Course Information: $ENV{'form.title'} - $ENV{'form.coursecode'} - section: $ENV{'form.section'}
-Subject: $ENV{'form.subject'}
-Description: $descrip
-URL: $ENV{'form.origurl'}
-Date/Time: $reporttime
- |; + if (($homeserver) && (defined($env{'form.cc'}))) { + my @ccs; + if ($env{'form.cc'} =~ /,/) { + @ccs = split(/,/,$env{'form.cc'}); + } else { + $env{'form.cc'} =~ s/^\s+//; + $env{'form.cc'} =~ s/\s+$//; + @ccs = $env{'form.cc'}; + } + foreach my $cc (@ccs) { + $cc =~ s/^\s+//g; + $cc =~ s/\s+$//g; + if ($cc =~ m/^[^\@]+\@[^\@]+$/) { + if (!(grep(/^\Q$cc\E$/,@ok_ccs))) { + push(@ok_ccs,$cc); + } + } elsif ($cc ne '') { + if (!(grep(/^\Q$cc\E$/,@bad_ccs))) { + push(@bad_ccs,$cc); + } + } + } + if (@ok_ccs > 0) { + $okcclist = join(', ',@ok_ccs); + } + if (@bad_ccs == 1) { + if ($bad_ccs[0] ne '') { + $badccmsg .= '
'.&mt('The following Cc e-mail address is invalid: ').&cleanup_html($bad_ccs[0]); + } + } elsif (@bad_ccs > 1) { + $badccmsg .= '
'.&mt('The following Cc e-mail addresses are invalid: '). &cleanup_html(join(', ',@bad_ccs)); + } + } + $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'"; + $env{'form.crsi'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'}; + my $supportmsg = <
A support request has been sent to $to
END - } else { - $to = $admin; - if ($to =~ m/^[^\@]+\@[^\@]+$/) { - $r->print(<A support request has been sent to $to
+ my $displaymsg; + foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') { + if ($env{'form.'.$item} ne '') { + if ($item eq 'description') { + my $descrip = $env{'form.description'}; + $descrip = &cleanup_html($descrip); + $descrip =~ s|[\n\r\f]||g; + $displaymsg .= + ''. + "$lt{$item}: $descrip
\n"; + } elsif ($item eq 'sourceurl') { + my $showurl = $env{'form.sourceurl'}; + $showurl =~ s/\?.*$//; + $showurl = &cleanup_html($showurl); + $displaymsg .= + ''. + "$lt{$item}: $showurl
\n"; + } elsif ($item eq 'cc') { + if ($okcclist) { + my $showcclist = &cleanup_html($okcclist); + $displaymsg .= + ''. + "$lt{$item}: $showcclist
\n"; + } + } else { + my $showitem = $env{'form.'.$item}; + $showitem = &cleanup_html($showitem); + $displaymsg .= + ''. + "$lt{$item}: $showitem
\n"; + } + } + } + $displaymsg .= ''. + $lt{'date'}.': '.$reporttime.'
'."\n"; + + my $start_page = + &Apache::loncommon::start_page('Support request recorded',undef, + {'function' => $function, + 'add_entries' => { + topmargin => "0", + marginheight => "0", + }, + 'only_body' => 1,}); + + $r->print(<<"END"); +$start_page + END + if ($r->uri eq '/adm/helpdesk') { + &print_header($r,$url,'process'); + } + my $bad_email = 0; + if ($to =~ /,/) { + my @ok_email; + foreach my $email (split(/,/,$to)) { + if ($email =~ m/^[^\@]+\@[^\@]+$/) { + if (!grep(/^\Q$email\E$/,@ok_email)) { + push(@ok_email,$email); + } + } + } + if (@ok_email > 0) { + $to = join(',',@ok_email); + } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) { + $to = $admin; } else { - $r->print(<
Warning: Problem with support e-mail address
-As the e-mail address provided for this LON-CAPA server ($to) does not appear to be a valid e-mail address, your support request has not been sent to the LON-CAPA support staff or administrator at your institution. Instead a copy has been sent to the LON-CAPA support team at Michigan State University. -END - $to = 'helpdesk@lon-capa.org'; + $bad_email = 1; + } + } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) { + if ($admin =~ m/^[^\@]+\@[^\@]+$/) { + $to = $admin; + } else { + $bad_email = 1; + } + } + + my $message; + if (!$bad_email) { + $message = &Apache::lonhtmlcommon::confirm_success( + &mt('A support request has been sent to [_1]',''.$to.'')); + } else { + $message = &Apache::lonhtmlcommon::confirm_success( + $lt{'warn'}.'' + .&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has [_2]not[_3] been sent to the LON-CAPA support staff or administrator at your institution.',''.$to.'','','') + .' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'),1); + $to = 'helpdesk@lon-capa.org'; + } + $r->print(&Apache::loncommon::confirmwrapper($message)); + + if (defined($env{'form.email'})) { + $env{'form.email'} =~ s/^\s+//; + $env{'form.email'} =~ s/\s+$//; + if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) { + $from = $env{'form.email'}; } } - if (defined($ENV{'form.email'})) { - if ($ENV{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) { - $from = $ENV{'form.email'}; + + if (defined($env{'form.cc'})) { + if ($badccmsg) { + $displaymsg .= $badccmsg; } } - my $subject = $ENV{'form.subject'}; - $subject =~ s#(`)#'#g; - $subject =~ s#\$#\(\$\)#g; - $supportmsg =~ s#(`)#'#g; - $supportmsg =~ s#\$#\(\$\)#g; - $displaymsg =~ s#(`)#'#g; - $displaymsg =~ s#\$#\(\$\)#g; + my $subject = $env{'form.subject'}; + $subject =~ s/(`)/'/g; + $subject =~ s/\$/\(\$\)/g; + $supportmsg =~ s/(`)/'/g; + $supportmsg =~ s/\$/\(\$\)/g; + $displaymsg =~ s/(`)/'/g; + $displaymsg =~ s/\$/\(\$\)/g; my $fname; my $attachmentpath = ''; my $attachmentsize = ''; - if (defined($ENV{'user.name'})) { - if ($ENV{'form.screenshot.filename'}) { - $attachmentsize = length($ENV{'form.screenshot'}); + if ((defined($env{'user.name'})) && (!$public)) { + if ($homeserver && $env{'form.screenshot.filename'}) { + $attachmentsize = length($env{'form.screenshot'}); if ($attachmentsize > 131072) { - $displaymsg .= "
The uploaded screenshot file ($attachmentsize bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded."; + $displaymsg .= '
'.&mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize); } else { $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests'); } } } + my %cookies; + my $cookie=CGI::Cookie->parse($r->header_in('Cookie')); + if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) { + $cookies{'lonID'} = $1; + } + if ($attachmentpath =~ m-/([^/]+)$-) { $fname = $1; - $displaymsg .= "
An uploaded screenshot file - $fname ($attachmentsize bytes) was included in the request sent by $ENV{'user.name'} from LON-CAPA domain: $ENV{'user.domain'}"; + $displaymsg .= '
' + .&mt('An uploaded screenshot file [_1] ([_2] bytes) was included in the request sent by [_3].' + ,''.$fname.'' + ,$attachmentsize + ,$env{'user.name'}.':'.$env{'user.domain'} + ); $supportmsg .= "\n"; - foreach (@envvars) { - $supportmsg .= "$_: $ENV{$_}\n"; + foreach my $var (@cookievars) { + $supportmsg .= "$var: $cookies{$var}\n"; + } + foreach my $var(@ENVvars) { + $supportmsg .= "$var: $ENV{$var}\n"; + } + foreach my $var (@envvars) { + $supportmsg .= "$var: $env{$var}\n"; } } @@ -683,8 +858,19 @@ END Type =>'TEXT', Data => $supportmsg, ); + if ($homeserver) { + if (@ok_ccs > 0) { + my $cc_string = join(', ',@ok_ccs); + $msg->add("Cc" => $cc_string); + } + } + if ($bcc ne '') { + $msg->add("Bcc" => $bcc); + } + $msg->attr("content-type" => "text/plain"); + $msg->attr("content-type.charset" => "UTF-8"); - if ($attachmentpath) { + if ($homeserver && $attachmentpath) { my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath); $msg->attach(Type => $type, Path => $attachmentpath, @@ -693,395 +879,177 @@ END } else { my $envdata = ''; - foreach (@envvars) { - $envdata .= "$_: $ENV{$_}\n"; + foreach my $var (@cookievars) { + $envdata .= "$var: $cookies{$var}\n"; + } + foreach my $var (@ENVvars) { + $envdata .= "$var: $ENV{$var}\n"; + } + foreach my $var (@envvars) { + $envdata .= "$var: $env{$var}\n"; } - foreach (@loncvars) { - $envdata .= "$_: $ENV{$_}\n"; + foreach my $var (@loncvars) { + $envdata .= "$var: $env{$var}\n"; } $msg->attach(Type => 'TEXT', Data => $envdata); } ### Send it: - # ->send can cause an sh launch which can pass all of %ENV along - # which can be to large for /bin/sh's little mind - my %oldENV=%ENV; - undef(%ENV); $msg->send('sendmail'); - %ENV=%oldENV; - undef(%oldENV); - if ($attachmentpath =~ m#$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+#) { + if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) { unlink($attachmentpath); } - $r->print(qq| - Your support request contained the following information:
-
-
|
- ||||||||||||
'."\n"); + $r->print('
'.
+ &Apache::lonhtmlcommon::start_pick_box().
+ &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".
+ &Apache::lonhtmlcommon::row_closure().
+ &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value'));
+ my $envmsg;
+ foreach my $var (@cookievars) {
+ if ($cookies{$var} ne '') {
+ $envmsg.= ''.
+ $var.': '.$cookies{$var}.', ';
+ }
+ }
+ foreach my $var (@ENVvars) {
+ if ($ENV{$var} ne '') {
+ $envmsg .= ''.
+ $var.': '.$ENV{$var}.', ';
+ }
+ }
+ foreach my $var (@envvars) {
+ if ($env{$var} ne '') {
+ $envmsg .= ''.
+ $var.': '.$env{$var}.', ';
+ }
+ }
+ $envmsg =~ s/, $//;
+ $r->print($envmsg."\n".
+ &Apache::lonhtmlcommon::row_closure(1)."\n".
+ &Apache::lonhtmlcommon::end_pick_box().
+ "
\n".
+ &Apache::loncommon::end_page());
}
-sub build_code_selections {
- my ($codes,$codetitles,$cat_titles,$cat_order,$idlist,$idnums,$idlist_titles) = @_;
- my %idarrays = ();
- for (my $i=1; $i<@{$codetitles}; $i++) {
- %{$idarrays{$$codetitles[$i]}} = ();
- }
- foreach my $cid (sort keys %{$codes}) {
- &recurse_list($cid,$codetitles,$codes,0,\%idarrays);
- }
- for (my $num=0; $num<@{$codetitles}; $num++) {
- if ($num == 0) {
- my @contents = ();
- my @contents_titles = ();
- &sort_cats($num,$cat_order,$codetitles,\@{$idarrays{$$codetitles[0]}},\@contents);
- if (defined($$cat_titles{$$codetitles[0]})) {
- foreach (@contents) {
- push @contents_titles, $$cat_titles{$$codetitles[0]}{$_};
- }
- }
- $$idlist{$$codetitles[0]} = join('","',@contents);
- $$idnums{$$codetitles[0]} = scalar(@contents);
- if (defined($$cat_titles{$$codetitles[0]})) {
- $$idlist_titles{$$codetitles[0]} = join('","',@contents_titles);
- }
- } elsif ($num == 1) {
- %{$$idlist{$$codetitles[1]}} = ();
- %{$$idlist_titles{$$codetitles[1]}} = ();
- foreach my $key_a (keys %{$idarrays{$$codetitles[1]}}) {
- my @sorted_a = ();
- my @sorted_a_titles = ();
- &sort_cats($num,$cat_order,$codetitles,\@{$idarrays{$$codetitles[1]}{$key_a}},\@sorted_a);
- if (defined($$cat_titles{$$codetitles[1]})) {
- foreach (@sorted_a) {
- push @sorted_a_titles, $$cat_titles{$$codetitles[1]}{$_};
- }
- }
- $$idlist{$$codetitles[1]}{$key_a} = join('","',@sorted_a);
- $$idnums{$$codetitles[1]}{$key_a} = scalar(@sorted_a);
- if (defined($$cat_titles{$$codetitles[1]})) {
- $$idlist_titles{$$codetitles[1]}{$key_a} = join('","',@sorted_a_titles);
- }
- }
- } elsif ($num == 2) {
- %{$$idlist{$$codetitles[2]}} = ();
- %{$$idlist_titles{$$codetitles[2]}} = ();
- foreach my $key_a (keys %{$idarrays{$$codetitles[2]}}) {
- %{$$idlist{$$codetitles[2]}{$key_a}} = ();
- %{$$idlist_titles{$$codetitles[2]}{$key_a}} = ();
- foreach my $key_b (keys %{$idarrays{$$codetitles[2]}{$key_a}}) {
- my @sorted_b = ();
- my @sorted_b_titles = ();
- &sort_cats($num,$cat_order,$codetitles,\@{$idarrays{$$codetitles[2]}{$key_a}{$key_b}},\@sorted_b);
- if (defined($$cat_titles{$$codetitles[1]})) {
- foreach (@sorted_b) {
- push @sorted_b_titles, $$cat_titles{$$codetitles[1]}{$_};
- }
- }
- $$idlist{$$codetitles[2]}{$key_a}{$key_b} = join('","',@sorted_b);
- $$idnums{$$codetitles[2]}{$key_a}{$key_b} = scalar(@sorted_b);
- if (defined($$cat_titles{$$codetitles[2]})) {
- $$idlist_titles{$$codetitles[2]}{$key_a}{$key_b} = join('","',@sorted_b_titles);
- }
- }
- }
- } elsif ($num == 3) {
- %{$$idlist{$$codetitles[3]}} = ();
- foreach my $key_a (keys %{$idarrays{$$codetitles[3]}}) {
- %{$$idlist{$$codetitles[3]}{$key_a}} = ();
- foreach my $key_b (keys %{$idarrays{$$codetitles[3]}{$key_a}}) {
- %{$$idlist{$$codetitles[3]}{$key_a}{$key_b}} = ();
- foreach my $key_c (keys %{$idarrays{$$codetitles[3]}{$key_a}{$key_b}}) {
- my @sorted_c = ();
- &sort_cats($num,$cat_order,$codetitles,\@{$idarrays{$$codetitles[3]}{$key_a}{$key_b}{$key_c}},\@sorted_c);
- $$idlist{$$codetitles[3]}{$key_a}{$key_b}{$key_c} = join('","',@sorted_c);
- $$idnums{$$codetitles[3]}{$key_a}{$key_b}{$key_c} = scalar(@sorted_c);
- }
- }
- }
- } elsif ($num == 4) {
- %{$$idlist{$$codetitles[4]}} = ();
- foreach my $key_a (keys %{$idarrays{$$codetitles[4]}}) {
- %{$$idlist{$$codetitles[4]}{$key_a}} = ();
- foreach my $key_b (keys %{$idarrays{$$codetitles[4]}{$key_a}}) {
- %{$$idlist{$$codetitles[4]}{$key_a}{$key_b}} = ();
- foreach my $key_c (keys %{$idarrays{$$codetitles[4]}{$key_a}{$key_b}}) {
- %{$$idlist{$$codetitles[4]}{$key_a}{$key_b}{$key_c}} = ();
- foreach my $key_d (keys %{$idarrays{$$codetitles[4]}{$key_a}{$key_b}{$key_c}}) {
- my @sorted_d = ();
- &sort_cats($num,$cat_order,$codetitles,$idarrays{$$codetitles[4]}{$key_a}{$key_b}{$key_c}{$key_d},\@sorted_d);
- $$idlist{$$codetitles[4]}{$key_a}{$key_b}{$key_c}{$key_d} = join('","',@sorted_d);
- $$idnums{$$codetitles[4]}{$key_a}{$key_b}{$key_c}{$key_d} = scalar(@sorted_d);
- }
- }
- }
- }
- }
+sub print_header {
+ my ($r,$origurl,$command) = @_;
+ my $location=&Apache::loncommon::lonhttpdurl("/adm");
+ my ($component_url);
+ my $helpdesk_link = '';
+ if ($command eq 'process') {
+ $helpdesk_link = '';
+ }
+ my %lt = &Apache::lonlocal::texthash (
+ login => 'Log-in help',
+ ask => 'Ask helpdesk',
+ getst => 'Getting started guide',
+ back => 'Back to last location',
+ headline => 'help/support',
+ stud => 'Students',
+ ifyo => 'If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.',
+ cont => 'Contact your instructor instead.',
+ );
+ my ($getstartlink,$reviewtext);
+ if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
+ $getstartlink = qq|| + | + + | ++ |
| + | ||
| $reviewtext
+ $lt{'ifyo'} +$lt{'stud'}: +$stuwarn $lt{'cont'} + + |
+ ||