Annotation of loncom/interface/lonsupportreq.pm, revision 1.5
1.1 raeburn 1: package Apache::lonsupportreq;
2:
3: use strict;
4: use lib qw(/home/httpd/lib/perl);
1.5 ! raeburn 5: use MIME::Types;
! 6: use MIME::Lite;
1.1 raeburn 7: use Apache::Constants qw(:common);
1.2 albertel 8: use Apache::loncommon();
9: use Apache::lonnet();
1.1 raeburn 10: use Apache::lonlocal;
11:
12: sub handler {
1.2 albertel 13: my ($r) = @_;
14: &Apache::loncommon::content_type($r,'text/html');
1.1 raeburn 15: $r->send_http_header;
16:
17: if ($r->header_only) {
18: return OK;
19: }
20:
21: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['action','origurl','function']);
22: my $action = $ENV{'form.action'};
23: my $function = $ENV{'form.function'};
24: my $origurl = &Apache::lonnet::unescape($ENV{'form.origurl'});
25: if ($action eq 'process') {
26: &print_request_receipt($r,$origurl,$function);
27: } else {
28: &print_request_form($r,$origurl,$function);
29: }
30: return OK;
31: }
32:
33: sub print_request_form {
34: my ($r,$origurl,$function) = @_;
35: my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server);
36: my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0",marginheight="0"',1);
37: my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg');
1.5 ! raeburn 38: if (($tablecolor eq '') || ($tablecolor eq '#FFFFFF')) {
! 39: $tablecolor = '#CCCCFF';
! 40: }
1.1 raeburn 41: $os = $ENV{'browser.os'};
42: $browser = $ENV{'browser.type'};
43: $bversion = $ENV{'browser.version'};
44: $uhost = $ENV{'request.host'};
45: $uname = $ENV{'user.name'};
46: $udom = $ENV{'user.domain'};
47: $uhome = $ENV{'user.home'};
48: $urole = $ENV{'request.role'};
49: $usec = $ENV{'request.course.sec'};
50: $cid = $ENV{'request.course.id'};
51: $server = $ENV{'SERVER_NAME'};
1.5 ! raeburn 52: my $scripttag = (<<END);
! 53: <script>
! 54: function validate() {
! 55: if (document.logproblem.email.value.indexOf("\@") == -1) {
! 56: alert("You must enter a valid e-mail address");
! 57: return
! 58: }
! 59: document.logproblem.submit();
! 60: }
! 61: </script>
! 62: END
1.1 raeburn 63: if ($cid =~ m/_/) {
64: ($cdom,$cnum) = split/_/,$cid;
65: }
66: if ($cdom && $cnum) {
67: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
68: $ctitle = $csettings{'description'};
69: $ccode = $csettings{'internal.coursecode'};
70: $sectionlist = $csettings{'internal.sectionnums'};
71: }
72: if ($ENV{'environment.critnotification'}) {
73: $email = $ENV{'environment.critnotification'};
74: }
75: if (!$email && $ENV{'environment.notification'}) {
76: $email = $ENV{'environment.notification'};
77: }
78: if ($ENV{'environment.lastname'}) {
79: $lastname = $ENV{'environment.lastname'};
80: }
81: if ($ENV{'environment.firstname'}) {
82: $firstname = $ENV{'environment.firstname'};
83: }
84: my @sections = split/,/,$sectionlist;
85: my %groupid = ();
86: foreach (@sections) {
87: my ($sec,$grp) = split/:/,$_;
88: $groupid{$sec} = $grp;
89: }
90: my $defdom = $Apache::lonnet::perlvar{'lonDefDomain'};
91: my $codedom = $defdom;
92: my %coursecodes = ();
93: my %codes = ();
94: my @codetitles = ();
95: my %cat_titles = ();
96: my %cat_order = ();
97: my $caller = 'global';
98: my $totcodes = 0;
99: my $format_reply;
100:
101: if ($cdom) {
102: $codedom = $cdom;
103: }
104: if ($cnum) {
105: $coursecodes{$cnum} = $ccode;
106: if ($ccode eq '') {
107: $totcodes = &retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
108: } else {
109: $coursecodes{$cnum} = $ccode;
110: $caller = $cnum;
111: $totcodes ++;
112: }
113: } else {
114: $totcodes = &retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
115: }
116: if ($totcodes > 0) {
117: $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
118: }
119: $r->print(<<END);
120: <html>
121: <head>
122: <title>LON-CAPA support request</title>
123: $scripttag
124: </head>
125: $bodytag
126: <table width="580" border="0" cellpadding="0" cellspacing="0" bgcolor="#000000">
127: <tr>
128: <td>
129: <table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#000000">
130: <tr>
131: <td>
132: <table width="100%" border="0" cellpadding="0" cellspacing="0" bgcolor="#ffffff">
133: <tr>
134: <td>
135: <table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#ffffff">
1.5 ! raeburn 136: <form method="post" name="logproblem" enctype="multipart/form-data">
1.1 raeburn 137: <tr>
138: <td width="140" bgcolor="$tablecolor">
139: <table width="140" border="0" cellpadding="8" cellspacing="0">
140: <tr>
141: <td align="right"><b>Name:</b>
142: </td>
143: </tr>
144: </table>
145: </td>
146: <td width="100%" valign="top">
147: <table width="100%" border="0" cellpadding="8" cellspacing="0">
148: <tr>
149: <td>
150: END
151: my $fullname = '';
152: if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
153: $fullname = "$firstname $lastname";
154: $r->print("$fullname<input type=\"hidden\" name=\"username\" value=\"$fullname\" />");
155: } else {
156: if (defined($firstname) && $firstname ne '') {
157: $fullname = $firstname;
158: } elsif (defined($lastname) && $lastname ne '') {
159: $fullname= " $lastname";
160: }
161: $r->print('<input type="text" size="20" name="username" value="'.$fullname.'" /><br />');
162: }
163: $r->print(<<END);
164: </td>
165: </tr>
166: </table>
167: </td>
168: </tr>
169: <tr>
170: <td width="100%" colspan="2" bgcolor="#000000">
1.3 albertel 171: <img src="/adm/lonMisc/blackdot.gif" /><br />
1.1 raeburn 172: </td>
173: </tr>
174: <tr>
175: <td width="140" bgcolor="$tablecolor">
176: <table width="140" border="0" cellpadding="8" cellspacing="0">
177: <tr>
178: <td align="right"><b>E-mail address:</b>
179: </td>
180: </tr>
181: </table>
182: </td>
183: <td width="100%" valign="top">
184: <table width="100%" border="0" cellpadding="8" cellspacing="0">
185: <tr>
186: <td>
187: <input type="text" size="20" name="email" value="$email" /><br />
188: </td>
189: </tr>
190: </table>
191: </td>
192: </tr>
193: <tr>
194: <td width="100%" colspan="2" bgcolor="#000000">
1.3 albertel 195: <img src="/adm/lonMisc/blackdot.gif" /><br />
1.1 raeburn 196: </td>
197: </tr>
198: <tr>
199: <td width="140" bgcolor="$tablecolor">
200: <table width="140" border="0" cellpadding="8" cellspacing="0">
201: <tr>
202: <td align="right"><b>username/domain:</b>
203: </td>
204: </tr>
205: </table>
206: </td>
207: <td width="100%" valign="top">
208: <table width="100%" border="0" cellpadding="8" cellspacing="0">
209: <tr>
210: <td>
211: END
212: my $udom_input = '<input type="hidden" name="udom" value="'.$udom.'" />';
213: my $uname_input = '<input type="hidden" name="uname" value="'.$uname.'" />';
214: if (defined($uname) && defined($udom)) {
215: $r->print('<i>username</i>: '.$uname.' <i>domain</i>: '.$udom.$udom_input.$uname_input);
216: } else {
217: my $udomform = '';
218: my $unameform = '';
219: if (defined($udom)) {
220: $udomform = '<i>domain</i>: '.$udom.$udom_input;
221: } elsif (defined($uname)) {
222: $unameform = '<i>username</i>: '.$uname.' '.$uname_input;
223: }
224: if ($udomform eq '') {
225: $udomform = '<i>domain</i>: ';
226: $udomform .= &Apache::loncommon::select_dom_form('','udom');
227: }
228: if ($unameform eq '') {
229: $unameform= '<i>username</i>: <input type="text" size="20" name="loncname" value="'.$uname.'" /> ';
230: }
231: $r->print($unameform.$udomform.'<br />Enter the username you use to log-in to your LON-CAPA system, and choose your domain.');
232: }
233: $r->print(<<END);
234: </td>
235: </tr>
236: </table>
237: </td>
238: </tr>
239: <tr>
240: <td width="100%" colspan="2" bgcolor="#000000">
1.3 albertel 241: <img src="/adm/lonMisc/blackdot.gif" /><br />
1.1 raeburn 242: </td>
243: </tr>
244: <tr>
245: <td width="140" bgcolor="$tablecolor">
246: <table width="140" border="0" cellpadding="8" cellspacing="0">
247: <tr>
248: <td align="right"><b>URL of page:</b>
249: </td>
250: </tr>
251: </table>
252: </td>
253: <td width="100%" valign="top">
254: <table width="100%" border="0" cellpadding="8" cellspacing="0">
255: <tr>
256: <td>
1.5 ! raeburn 257: http://$server$origurl<input type="hidden" name="origurl" value="http://$server$origurl" />
1.1 raeburn 258: </td>
259: </tr>
260: </table>
261: </td>
262: </tr>
263: <tr>
264: <td width="100%" colspan="2" bgcolor="#000000">
1.3 albertel 265: <img src="/adm/lonMisc/blackdot.gif" /><br />
1.1 raeburn 266: </td>
267: </tr>
268: <tr>
269: <td width="140" bgcolor="$tablecolor">
270: <table width="140" border="0" cellpadding="8" cellspacing="0">
271: <tr>
272: <td align="right"><b>Phone #:</b>
273: </td>
274: </tr>
275: </table>
276: </td>
277: <td width="100%" valign="top">
278: <table width="100%" border="0" cellpadding="8" cellspacing="0">
279: <tr>
280: <td>
281: <input type="text" size="15" name="phone"><br>
282: </td>
283: </tr>
284: </table>
285: </td>
286: </tr>
287: <tr>
288: <td width="100%" colspan="2" bgcolor="#000000">
1.3 albertel 289: <img src="/adm/lonMisc/blackdot.gif" /><br />
1.1 raeburn 290: </td>
291: </tr>
292: <tr>
293: <td width="140" bgcolor="$tablecolor">
294: <table width="140" border="0" cellpadding="8" cellspacing="0">
295: <tr>
296: <td align="right"><b>Course Details:</b>
297: </td>
298: </tr>
299: </table>
300: </td>
301: <td width="100%" valign="top">
302: <table border="0" cellpadding="3" cellspacing="3">
303: <tr>
304: <td>
305: END
306: if ($coursecodes{$cnum}) {
307: foreach (@codetitles) {
1.5 ! raeburn 308: $r->print('<i>'.$_.'</i>: '.$codes{$cnum}{$_}.'; ');
1.1 raeburn 309: }
1.5 ! raeburn 310: $r->print(' <input type="hidden" name="coursecode" value="'.$coursecodes{$cnum}.'" />');
1.1 raeburn 311: } else {
312: $r->print('Enter institutional course code:
313: <input type="text" name="coursecode" size="15" value="" />');
314: }
315: if ($ctitle) {
316: $r->print('<br /><i>Title</i>: '.$ctitle.'<input type="hidden" name="title" value="'.$ctitle.'" />');
317: } else {
318: $r->print('<br />Enter course title:
319: <input type="text" name="title" size="15" value="" />');
320: }
321: $r->print(<<END);
322: </td>
323: </tr>
324: </table>
325: </td>
326: </tr>
327: <tr>
328: <td width="100%" colspan="2" bgcolor="#000000">
1.3 albertel 329: <img src="/adm/lonMisc/blackdot.gif" /><br />
1.1 raeburn 330: </td>
331: </tr>
332: <tr>
333: <td width="140" bgcolor="$tablecolor">
334: <table width="140" border="0" cellpadding="8" cellspacing="0">
335: <tr>
336: <td align="right"><b>Section Number: </b>
337: </td>
338: </tr>
339: </table>
340: </td>
341: <td width="100%" valign="top">
342: <table width="100%" border="0" cellpadding="8" cellspacing="0">
343: <tr>
344: <td>
345: END
346: if ($sectionlist) {
347: $r->print("<select name=\"section\">");
348: foreach (sort keys %groupid) {
349: if ($_ eq $groupid{$_} || $groupid{$_} eq '') {
350: $r->print("<option value=\"$_\" />$_");
351: } else {
1.5 ! raeburn 352: $r->print("<option value=\"$_\" />$_ - (LON-CAPA sec: $groupid{$_})");
1.1 raeburn 353: }
354: }
355: $r->print("</select>");
356: } else {
357: $r->print("<input type=\"text\" name=\"section\" size=\"10\"/>");
358: }
359: $r->print(<<END);
360: </td>
361: </tr>
362: </table>
363: </td>
364: </tr>
365: <tr>
366: <td width="100%" colspan="2" bgcolor="#000000">
1.3 albertel 367: <img src="/adm/lonMisc/blackdot.gif" /><br />
1.1 raeburn 368: </td>
369: </tr>
370: <tr>
371: <td width="140" bgcolor="$tablecolor">
372: <table width="140" border="0" cellpadding="8" cellspacing="0">
373: <tr>
374: <td align="right"><b>Subject</b>
375: </td>
376: </tr>
377: </table>
378: </td>
379: <td width="100%" valign="top">
380: <table width="100%" border="0" cellpadding="8" cellspacing="0">
381: <tr>
382: <td>
383: <input type="text" size="40" name="subject">
384: </td>
385: </tr>
386: </table>
387: </td>
388: </tr>
389: <tr>
390: <td width="100%" colspan="2" bgcolor="#000000">
1.3 albertel 391: <img src="/adm/lonMisc/blackdot.gif" /><br />
1.1 raeburn 392: </td>
393: </tr>
394: <tr>
395: <td width="140" bgcolor="$tablecolor">
396: <table width="140" border="0" cellpadding="8" cellspacing="0">
397: <tr>
398: <td align="right"><b>Detailed description:</b>
399: </td>
400: </tr>
401: </table>
402: </td>
403: <td width="100%" valign="top">
404: <table width="100%" border="0" cellpadding="8" cellspacing="0">
405: <tr>
406: <td>
407: <textarea rows="10" cols="45" name="description" wrap="virtual"></textarea>
408: </td>
409: </tr>
410: </table>
411: </td>
412: </tr>
413: <tr>
414: <td width="100%" colspan="2" bgcolor="#000000">
1.3 albertel 415: <img src="/adm/lonMisc/blackdot.gif" /><br />
1.1 raeburn 416: </td>
417: </tr>
1.5 ! raeburn 418: END
! 419: if (defined($ENV{'user.name'})) {
! 420: $r->print(<<END);
! 421: <tr>
! 422: <td width="140" bgcolor="$tablecolor">
! 423: <table width="140" border="0" cellpadding="8" cellspacing="0">
! 424: <tr>
! 425: <td align="right"><b>Optional file upload:</b>
! 426: </td>
! 427: </tr>
! 428: </table>
! 429: </td>
! 430: <td width="100%" valign="top">
! 431: <table width="100%" border="0" cellpadding="8" cellspacing="0">
! 432: <tr>
! 433: <td>
! 434: <input type="file" name="screenshot" size="20" /><br />Upload a file (e.g., a screenshot) relevant to your support request (128 KB max. size).
! 435: </td>
! 436: </tr>
! 437: </table>
! 438: </td>
! 439: </tr>
! 440: <tr>
! 441: <td width="100%" colspan="2" bgcolor="#000000">
! 442: <img src="/adm/lonMisc/blackdot.gif" /><br />
! 443: </td>
! 444: </tr>
! 445: END
! 446: }
! 447: $r->print(<<END);
1.1 raeburn 448: <tr>
449: <td width="140" bgcolor="$tablecolor">
450: <table width="140" border="0" cellpadding="8" cellspacing="0">
451: <tr>
452: <td align="right"><b>Finish:</b>
453: </td>
454: </tr>
455: </table>
456: </td>
457: <td width="100%" valign="top">
458: <table border="0" cellpadding="8" cellspacing="0">
459: <tr>
460: <td>
461: <input type="hidden" name="action" value="process" />
1.5 ! raeburn 462: <input type="button" value="Submit Request Form" onClick="validate()"/>
1.1 raeburn 463: </td>
464: <td> </td>
465: <td>
466: <input type="reset" value="Clear Form">
467: </td>
468: </tr>
469: </table>
470: </td>
471: </tr>
472: </table>
473: </td>
474: </tr>
475: </table>
476: </td>
477: </tr>
478: </table>
479: </td>
480: </tr>
481: </table>
482: END
1.5 ! raeburn 483: return;
1.1 raeburn 484: }
485:
486: sub print_request_receipt {
487: my ($r,$url,$function) = @_;
488: my @envvars = ('lonID','HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME','browser.os','browser.type','browser.version','user.home','request.role');
1.5 ! raeburn 489: my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
! 490:
1.1 raeburn 491: my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0" marginheight="0"',1);
1.5 ! raeburn 492: my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
1.1 raeburn 493: my $to = $Apache::lonnet::perlvar{'lonSupportEMail'};
1.5 ! raeburn 494: my $from = $admin;
1.1 raeburn 495: my $reporttime = &Apache::lonlocal::locallocaltime(time);
496: my $fontcolor = &Apache::loncommon::designparm($function.'.font');
497: my $vlinkcolor = &Apache::loncommon::designparm($function.'.vlink');
498: my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg');
1.5 ! raeburn 499: my @formvars = ('username','email','uname','udom','origurl','phone','section','coursecode','title','subject','description','screenshot');
1.1 raeburn 500: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
501:
502: my $supportmsg = qq|
503: Name: $ENV{'form.username'}
504: Email: $ENV{'form.email'}
505: Username/domain: $ENV{'form.uname'} - $ENV{'form.udom'}
506: Tel: $ENV{'form.phone'}
507: Course Information: $ENV{'form.title'} - $ENV{'form.coursecode'} - section: $ENV{'form.section'}
508: Subject: $ENV{'form.subject'}
509: Description: $ENV{'form.description'}
510: URL: $ENV{'form.origurl'}
511: Date/Time: $reporttime
512:
513: |;
1.5 ! raeburn 514: my $descrip = $ENV{'form.description'};
! 515: $descrip =~ s#\n#<br />#g;
! 516: my $displaymsg = qq|
! 517: <font color="$fontcolor">Name:</font><font color="$vlinkcolor"> $ENV{'form.username'}</font><br />
! 518: <font color="$fontcolor">Email: </font><font color="$vlinkcolor">$ENV{'form.email'}</font><br />
! 519: <font color="$fontcolor">Username/domain: </font><font color="$vlinkcolor">$ENV{'form.uname'} - $ENV{'form.udom'}</font><br />
! 520: <font color="$fontcolor">Tel: </font><font color="$vlinkcolor">$ENV{'form.phone'}</font><br />
! 521: <font color="$fontcolor">Course Information: </font><font color="$vlinkcolor">$ENV{'form.title'} - $ENV{'form.coursecode'} - section: $ENV{'form.section'}</font><br />
! 522: <font color="$fontcolor">Subject: </font><font color="$vlinkcolor">$ENV{'form.subject'}</font><br />
! 523: <font color="$fontcolor">Description: </font><font color="$vlinkcolor">$descrip</font><br />
! 524: <font color="$fontcolor">URL: </font><font color="$vlinkcolor">$ENV{'form.origurl'}</font><br />
! 525: <font color="$fontcolor">Date/Time: </font><font color="$vlinkcolor">$reporttime</font><br />
! 526: |;
! 527:
1.1 raeburn 528: if ($to =~ m/^[^\@]+\@[^\@]+$/) {
529: $r->print(<<END);
530: <html>
531: <head>
532: <title>LON-CAPA support request recorded</title>
533: </head>
534: $bodytag
535: <h3>A support request has been sent to $to</h3>
536: END
537: } else {
538: $to = 'helpdesk@lon-capa.org';
539: $r->print(<<END);
540: <html>
541: <head>
542: <title>LON-CAPA support request recorded</title>
543: </head>
544: $bodytag
545: <h3>Warning: Problem with support e-mail address</h3>
1.5 ! raeburn 546: As the e-mail address provided for this LON-CAPA server ($to) does not appear to be a valid e-mail address, your support request has <b>not</b> been sent to the LON-CAPA support staff at your institution. Instead a copy has been sent to the LON-CAPA support team at Michigan State University.
1.1 raeburn 547: END
548: }
1.5 ! raeburn 549: if (defined($ENV{'form.email'})) {
! 550: if ($ENV{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
! 551: $from = $ENV{'form.email'};
! 552: }
! 553: }
! 554:
! 555: my $subject = $ENV{'form.subject'};
! 556: $subject =~ s#(`)#'#g;
! 557: $subject =~ s#\$#\(\$\)#g;
! 558: $supportmsg =~ s#(`)#'#g;
! 559: $supportmsg =~ s#\$#\(\$\)#g;
! 560: $displaymsg =~ s#(`)#'#g;
! 561: $displaymsg =~ s#\$#\(\$\)#g;
! 562: my $fname;
! 563:
! 564: my $attachmentpath = '';
! 565: my $attachmentsize = '';
! 566: if (defined($ENV{'user.name'})) {
! 567: if ($ENV{'form.screenshot.filename'}) {
! 568: $attachmentsize = length($ENV{'form.screenshot'});
! 569: if ($attachmentsize > 131072) {
! 570: $displaymsg .= "<br />The uploaded screenshot file ($attachmentsize bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.";
! 571: } else {
! 572: $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
! 573: }
! 574: }
! 575: }
! 576:
! 577: if ($attachmentpath =~ m-/([^/]+)$-) {
! 578: $fname = $1;
! 579: $displaymsg .= "<br />An uploaded screenshot file - $fname ($attachmentsize bytes) was included in the request sent by $ENV{'user.name'} from LON-CAPA domain: $ENV{'user.domain'}";
! 580: $supportmsg .= "\n";
! 581: foreach (@envvars) {
! 582: $supportmsg .= "$_: $ENV{$_}\n";
! 583: }
! 584: }
! 585:
! 586: my $msg = MIME::Lite->new(
! 587: From => $from,
! 588: To => $to,
! 589: Subject => $subject,
! 590: Type =>'TEXT',
! 591: Data => $supportmsg,
! 592: );
! 593:
! 594: if ($attachmentpath) {
! 595: my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath);
! 596: $msg->attach(Type => $type,
! 597: Path => $attachmentpath,
! 598: Filename => $fname
! 599: );
! 600:
! 601: } else {
! 602: my $envdata = '';
! 603: foreach (@envvars) {
! 604: $envdata .= "$_: $ENV{$_}\n";
! 605: }
! 606: foreach (@loncvars) {
! 607: $envdata .= "$_: $ENV{$_}\n";
! 608: }
! 609: $msg->attach(Type => 'TEXT',
! 610: Data => $envdata);
! 611: }
! 612:
! 613: ### Send it:
! 614: # ->send can cause an sh launch which can pass all of %ENV along
1.4 albertel 615: # which can be to large for /bin/sh's little mind
616: my %oldENV=%ENV;
617: undef(%ENV);
1.5 ! raeburn 618: $msg->send('sendmail');
1.4 albertel 619: %ENV=%oldENV;
620: undef(%oldENV);
1.5 ! raeburn 621:
! 622: if ($attachmentpath =~ m#$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+#) {
! 623: unlink($attachmentpath);
! 624: }
! 625: $r->print(qq|
1.1 raeburn 626: <b>Your support request contained the following information</b>:<br /><br />
627: <table width="580" border="0" cellpadding="0" cellspacing="0" bgcolor="#000000">
628: <tr>
629: <td>
630: <table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#000000">
631: <tr>
632: <td>
633: <table width="100%" border="0" cellpadding="0" cellspacing="0" bgcolor="#ffffff">
634: <tr>
635: <td>
636: <table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#ffffff">
637: <tr>
638: <td width="140" bgcolor="$tablecolor">
639: <table width="140" border="0" cellpadding="8" cellspacing="0">
640: <tr>
641: <td align="right"><b>Information supplied</b>
642: </td>
643: </tr>
644: </table>
645: </td>
646: <td width="100%" valign="top">
647: <table width="100%" border="0" cellpadding="8" cellspacing="0">
648: <tr>
1.5 ! raeburn 649: <td>$displaymsg</td>
1.1 raeburn 650: </tr>
651: </table>
652: </td>
653: </tr>
654: <tr>
1.5 ! raeburn 655: <td width="100%" colspan="2" bgcolor="#000000">
! 656: <img src="/adm/lonMisc/blackdot.gif" /><br />
! 657: </td>
! 658: </tr>
! 659: <tr>
! 660: <td width="140" bgcolor="$tablecolor">
! 661: <table width="140" border="0" cellpadding="8" cellspacing="0">
1.1 raeburn 662: <tr>
663: <td align="right"><b>Additional information recorded</b>
664: </td>
665: </tr>
666: </table>
667: </td>
668: <td width="100%" valign="top">
669: <table width="100%" border="0" cellpadding="8" cellspacing="0">
670: <tr>
671: <td>
1.5 ! raeburn 672: |);
1.1 raeburn 673: foreach (@envvars) {
1.5 ! raeburn 674: unless($ENV{$_} eq '') {
! 675: $r->print("$_: <font color='$vlinkcolor'>$ENV{$_}</font>, ");
! 676: }
1.1 raeburn 677: }
678: $r->print("
679: </td>
680: </tr>
681: </table>
682: </td>
683: </tr>
684: </table>
685: </td>
686: </tr>
687: </table>
688: </td>
689: </tr>
690: </table>
691: </td>
692: </tr>
693: </table>
694: ");
695: }
696:
697: sub retrieve_instcodes {
698: my ($coursecodes,$codedom,$totcodes) = @_;
699: my %courses = &Apache::lonnet::courseiddump($codedom,'.',1);
700: foreach my $course (keys %courses) {
701: if ($courses{$course} =~ m/^[^:]*:([^:]+)$/) {
702: $$coursecodes{$course} = &Apache::lonnet::unescape($1);
703: $totcodes ++;
704: }
705: }
706: return $totcodes;
707: }
708:
709: 1;
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