Annotation of loncom/interface/lonsupportreq.pm, revision 1.79.2.1
1.24 albertel 1: #
1.79.2.1! raeburn 2: # $Id: lonsupportreq.pm,v 1.79 2015/06/09 21:22:57 damieng Exp $
1.24 albertel 3: #
4: # Copyright Michigan State University Board of Trustees
5: #
6: # This file is part of the LearningOnline Network with CAPA (LON-CAPA).
7: #
8: # LON-CAPA is free software; you can redistribute it and/or modify
9: # it under the terms of the GNU General Public License as published by
10: # the Free Software Foundation; either version 2 of the License, or
11: # (at your option) any later version.
12: #
13: # LON-CAPA is distributed in the hope that it will be useful,
14: # but WITHOUT ANY WARRANTY; without even the implied warranty of
15: # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
16: # GNU General Public License for more details.
17: #
18: # You should have received a copy of the GNU General Public License
19: # along with LON-CAPA; if not, write to the Free Software
20: # Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
21: #
22: # /home/httpd/html/adm/gpl.txt
23: #
24: # http://www.lon-capa.org/
25: #
26:
1.1 raeburn 27: package Apache::lonsupportreq;
28:
29: use strict;
1.5 raeburn 30: use MIME::Types;
31: use MIME::Lite;
1.27 raeburn 32: use CGI::Cookie();
1.1 raeburn 33: use Apache::Constants qw(:common);
1.2 albertel 34: use Apache::loncommon();
1.43 raeburn 35: use Apache::lonhtmlcommon;
1.24 albertel 36: use Apache::lonnet;
1.1 raeburn 37: use Apache::lonlocal;
1.34 albertel 38: use Apache::lonacc();
1.68 raeburn 39: use Apache::lonauth();
1.38 raeburn 40: use Apache::courseclassifier;
1.60 raeburn 41: use LONCAPA qw(:DEFAULT :match);
1.70 raeburn 42: use HTML::Entities;
1.1 raeburn 43:
44: sub handler {
1.2 albertel 45: my ($r) = @_;
46: &Apache::loncommon::content_type($r,'text/html');
1.1 raeburn 47: $r->send_http_header;
48:
49: if ($r->header_only) {
50: return OK;
51: }
1.42 albertel 52: if ($r->uri eq '/adm/helpdesk') {
53: &Apache::lonlocal::get_language_handle($r);
54: }
55:
1.12 raeburn 56: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
57: if ($r->uri eq '/adm/helpdesk') {
1.34 albertel 58: &Apache::lonacc::get_posted_cgi($r);
1.12 raeburn 59: }
1.70 raeburn 60: my $function;
61: if ($env{'form.function'}) {
62: if (($env{'form.function'} eq 'norole') ||
63: ($env{'form.function'} eq 'student') ||
64: ($env{'form.function'} eq 'admin') ||
65: ($env{'form.function'} eq 'author')) {
66: $function = $env{'form.function'};
67: }
68: }
1.60 raeburn 69: my $origurl = $env{'form.origurl'};
1.70 raeburn 70: $origurl =~ s{^https?://}{};
71: $origurl =~ s/(`)//g;
72: $origurl =~ s/\$/\(\$\)/g;
1.44 raeburn 73: my $command = $env{'form.command'};
1.12 raeburn 74:
1.44 raeburn 75: if ($command eq 'process') {
1.1 raeburn 76: &print_request_receipt($r,$origurl,$function);
77: } else {
78: &print_request_form($r,$origurl,$function);
79: }
80: return OK;
81: }
82:
83: sub print_request_form {
84: my ($r,$origurl,$function) = @_;
1.61 raeburn 85: my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,
86: $cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,
1.79.2.1! raeburn 87: $formname,$public,$homeserver,$knownuser,$captcha_form,$captcha_error,
! 88: $captcha,$recaptcha_version);
1.44 raeburn 89: $function = &Apache::loncommon::get_users_function() if (!$function);
1.10 raeburn 90: $ccode = '';
1.25 albertel 91: $os = $env{'browser.os'};
92: $browser = $env{'browser.type'};
93: $bversion = $env{'browser.version'};
94: $uhost = $env{'request.host'};
1.60 raeburn 95: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
96: $public = 1;
97: } else {
1.67 raeburn 98: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
99: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
100: $env{'user.domain'});
101: if ($homeserver eq 'no_host') {
102: undef($homeserver);
103: } else {
104: $uname = $env{'user.name'};
105: $udom = $env{'user.domain'};
106: }
107: }
108: }
1.79.2.1! raeburn 109: if (($env{'user.name'} =~ /^$match_username$/) &&
! 110: ($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
! 111: $knownuser = 1;
! 112: } else {
! 113: my $lonhost = $r->dir_config('lonHostID');
! 114: ($captcha_form,$captcha_error,$captcha,$recaptcha_version) =
! 115: &Apache::loncommon::captcha_display('login',$lonhost);
! 116: }
1.67 raeburn 117: if ($homeserver) {
118: $uhome = $env{'user.home'};
119: $urole = $env{'request.role'};
120: $usec = $env{'request.course.sec'};
121: $cid = $env{'request.course.id'};
1.56 raeburn 122: }
1.29 raeburn 123: $formname = 'logproblem';
1.40 raeburn 124: my $machine = &Apache::lonnet::absolute_url();
1.70 raeburn 125: my $sourceurl = $machine.$origurl;
1.74 raeburn 126: $server = $machine.&Apache::loncommon::cleanup_html($origurl);
1.70 raeburn 127: $server =~ s/\?.*$//;
1.79 damieng 128: my %js_lt = &Apache::lonlocal::texthash (
1.40 raeburn 129: email => 'The e-mail address you entered',
130: notv => 'is not a valid e-mail address',
131: rsub => 'You must include a subject',
132: rdes => 'You must include a description',
1.79 damieng 133: );
134: my %html_lt = &Apache::lonlocal::texthash (
1.40 raeburn 135: name => 'Name',
136: subm => 'Submit Request',
1.46 raeburn 137: emad => 'Your e-mail address',
138: emac => 'Cc',
1.40 raeburn 139: unme => 'username',
140: doma => 'domain',
1.44 raeburn 141: entu => 'Enter the username you use to log-in to LON-CAPA',
142: chdo => 'Choose your LON-CAPA domain',
143: entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
1.40 raeburn 144: urlp => 'URL of page',
145: phon => 'Phone',
146: crsd => 'Course Details',
147: enin => 'Enter institutional course code',
148: pick => 'Pick',
149: enct => 'Enter course title',
150: secn => 'Section Number',
151: sele => 'Select',
152: titl => 'Title',
153: lsec => 'LON-CAPA sec',
154: subj => 'Subject',
155: detd => 'Detailed Description',
156: opfi => 'Optional file upload',
1.44 raeburn 157: uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (128 KB max.)',
1.40 raeburn 158: fini => 'Finish',
159: clfm => 'Clear Form',
160: );
1.79 damieng 161: &js_escape(\%js_lt);
162: &html_escape(\%html_lt);
1.40 raeburn 163: my $scripttag = (<<"END");
1.5 raeburn 164: function validate() {
1.13 raeburn 165: if (validmail(document.logproblem.email) == false) {
1.79 damieng 166: alert("$js_lt{'email'}: "+document.logproblem.email.value+" $js_lt{'notv'}.");
1.40 raeburn 167: return;
168: }
169: if (document.logproblem.subject.value == '') {
1.79 damieng 170: alert("$js_lt{'rsub'}.");
1.40 raeburn 171: return;
172: }
173: if (document.logproblem.description.value == '') {
1.79 damieng 174: alert("$js_lt{'rdes'}.");
1.13 raeburn 175: return;
1.5 raeburn 176: }
177: document.logproblem.submit();
178: }
1.13 raeburn 179:
1.40 raeburn 180: END
1.43 raeburn 181: $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
1.44 raeburn 182: if ($cid) {
183: $cdom = $env{'course.'.$cid.'.domain'};
184: $cnum = $env{'course.'.$cid.'.num'};
1.1 raeburn 185: }
186: if ($cdom && $cnum) {
187: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
188: $ctitle = $csettings{'description'};
189: $ccode = $csettings{'internal.coursecode'};
190: $sectionlist = $csettings{'internal.sectionnums'};
191: }
1.44 raeburn 192:
1.67 raeburn 193: if ($homeserver) {
194: if ($env{'environment.permanentemail'}) {
195: $email = $env{'environment.permanentemail'};
196: } elsif ($env{'environment.critnotification'}) {
197: $email = $env{'environment.critnotification'};
198: } elsif ($env{'environment.notification'}) {
199: $email = $env{'environment.notification'};
200: }
201: if ($env{'environment.lastname'}) {
202: $lastname = $env{'environment.lastname'};
203: }
204: if ($env{'environment.firstname'}) {
205: $firstname = $env{'environment.firstname'};
206: }
1.1 raeburn 207: }
1.40 raeburn 208: my @sections = split(/,/,$sectionlist);
209: my %groupid;
210: foreach my $section (@sections) {
211: my ($sec,$grp) = split(/:/,$section);
1.1 raeburn 212: $groupid{$sec} = $grp;
213: }
1.60 raeburn 214: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom',
215: 'useremail','useraccount']);
216: if ($env{'form.origurl'} eq '/adm/createaccount') {
217: if ($email eq '') {
218: if ($env{'form.useremail'} =~ /^[^\@]+\@[^\@]+$/) {
219: $email = &HTML::Entities::encode($env{'form.useremail'},'"<>&');
220: }
221: }
222: if ($uname eq '') {
223: if ($env{'form.useraccount'} =~ /^$match_username$/) {
224: $uname = &HTML::Entities::encode($env{'form.useraccount'},'"<>&');
225: }
226: }
227: }
1.45 raeburn 228: my $codedom = &get_domain();
1.21 raeburn 229: my $details_title;
230: if ($codedom) {
231: $details_title = '<br />('.$codedom.')';
232: }
1.40 raeburn 233: my %coursecodes;
234: my %codes;
235: my @codetitles;
236: my %cat_titles;
237: my %cat_order;
238: my %idlist;
239: my %idnums;
240: my %idlist_titles;
1.1 raeburn 241: my $caller = 'global';
242: my $totcodes = 0;
243: my $format_reply;
1.6 raeburn 244: my $jscript = '';
1.22 raeburn 245: my $loaditems = qq|
246: function initialize_codes() {
247: return;
248: }
249: |;
1.1 raeburn 250: if ($cnum) {
251: $coursecodes{$cnum} = $ccode;
252: if ($ccode eq '') {
1.38 raeburn 253: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
1.1 raeburn 254: } else {
255: $coursecodes{$cnum} = $ccode;
256: $caller = $cnum;
257: $totcodes ++;
258: }
259: } else {
1.38 raeburn 260: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
1.1 raeburn 261: }
262: if ($totcodes > 0) {
1.6 raeburn 263: if ($ccode eq '') {
1.22 raeburn 264: $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
265: if ($format_reply eq 'ok') {
266: my $numtypes = @codetitles;
1.38 raeburn 267: &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
268: my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles);
269: my $longtitles_str = join('","',@{$longtitles});
270: my $allidlist = $idlist{$codetitles[0]};
271: $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist);
272: $jscript .= $scripttext;
273: $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,@codetitles);
1.22 raeburn 274: $loaditems = '';
275: }
1.6 raeburn 276: }
1.1 raeburn 277: }
1.30 albertel 278:
1.67 raeburn 279: my $js = <<"ENDJS";
280: <script type="text/javascript">
281: // <![CDATA[
282: $scripttag
283: $jscript
284: $loaditems
285: // ]]>
286: </script>
287: ENDJS
1.79.2.1! raeburn 288: if ($recaptcha_version >=2) {
! 289: $js.= "\n".'<script src="https://www.google.com/recaptcha/api.js"></script>'."\n";
! 290: }
1.67 raeburn 291: my %add_entries = (
292: style => "margin-top:0px;margin-bottom:0px;",
293: onload => "initialize_codes();",
294: );
1.33 albertel 295:
1.44 raeburn 296:
297: $r->print(&Apache::loncommon::start_page('Support Request',$js,
1.31 albertel 298: { 'function' => $function,
1.33 albertel 299: 'add_entries' => \%add_entries,
1.44 raeburn 300: 'only_body' => 1,}));
1.15 raeburn 301: if ($r->uri eq '/adm/helpdesk') {
1.14 raeburn 302: &print_header($r,$origurl);
303: }
1.50 raeburn 304: my @css = ('LC_evenrow_value','LC_oddrow_value');
305: my $num = 1;
306: my $i = $num%2;
1.67 raeburn 307: my $formtype;
308: if ($homeserver) {
309: $formtype = ' enctype="multipart/form-data"';
310: }
311: $r->print('<form method="post" action="" name="logproblem"'.$formtype.'>'."\n");
1.44 raeburn 312: my $output = &Apache::lonhtmlcommon::start_pick_box().
1.78 bisitz 313: &Apache::lonhtmlcommon::row_headline().
314: '<span class="LC_info">'.
315: &mt('(All fields marked with * are required.)').
316: '</span>'.
317: &Apache::lonhtmlcommon::row_closure().
1.79 damieng 318: &Apache::lonhtmlcommon::row_title($html_lt{'name'},undef,$css[$num])."\n";
1.1 raeburn 319: my $fullname = '';
320: if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
321: $fullname = "$firstname $lastname";
1.67 raeburn 322: $output .= $fullname.'<input type="hidden" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'."\n";
1.1 raeburn 323: } else {
324: if (defined($firstname) && $firstname ne '') {
325: $fullname = $firstname;
326: } elsif (defined($lastname) && $lastname ne '') {
1.44 raeburn 327: $fullname = " $lastname";
1.1 raeburn 328: }
1.67 raeburn 329: $output .= '<input type="text" size="20" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'."\n";
1.1 raeburn 330: }
1.79 damieng 331: $output .= ' <input type="button" value="'.$html_lt{'subm'}.'" onclick="validate()" /> '.
1.50 raeburn 332: &Apache::lonhtmlcommon::row_closure()."\n";
333: $num ++;
334: $i = $num%2;
1.78 bisitz 335: $output .= &Apache::lonhtmlcommon::row_title(
336: '<span title="'.&mt('required').'">'.
1.79 damieng 337: $html_lt{'emad'}.' <span class="LC_info">*</span></span>'
1.78 bisitz 338: ,undef,$css[$i]).
1.50 raeburn 339: '<input type="text" size="20" name="email" value="'.
340: &HTML::Entities::encode($email,'"<>&').'" /><br />'."\n".
341: &Apache::lonhtmlcommon::row_closure();
342: $num ++;
343: $i = $num%2;
1.79.2.1! raeburn 344: if ($knownuser) {
1.67 raeburn 345: if ($homeserver) {
1.79 damieng 346: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'emac'},undef,$css[$i]).
1.67 raeburn 347: '<input type="text" size="50" name="cc" value="" /><br />'."\n".
348: &Apache::lonhtmlcommon::row_closure();
349: $num ++;
350: $i = $num%2;
351: }
1.50 raeburn 352: }
1.79 damieng 353: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'unme'}/$html_lt{'doma'}",undef,$css[$i]);
1.44 raeburn 354: my $udom_input = '<input type="hidden" name="udom" value="'.
1.67 raeburn 355: &HTML::Entities::encode($udom,'"<>&').'" />'."\n";
1.44 raeburn 356: my $uname_input = '<input type="hidden" name="uname" value="'.
1.67 raeburn 357: &HTML::Entities::encode($uname,'"<>&').'" />'."\n";
1.79.2.1! raeburn 358: if ($knownuser) {
1.79 damieng 359: $output .= '<i>'.$html_lt{'unme'}.'</i>: '.$uname.' <i>'.$html_lt{'doma'}.'</i>: '.$udom.$udom_input.$uname_input;
1.1 raeburn 360: } else {
361: my $udomform = '';
362: my $unameform = '';
1.60 raeburn 363: if (($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
1.79 damieng 364: $output .= $html_lt{'entu'};
1.60 raeburn 365: } elsif (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
1.79 damieng 366: $output .= $html_lt{'chdo'};
1.44 raeburn 367: } else {
1.79 damieng 368: $output .= $html_lt{'entr'};
1.44 raeburn 369: }
1.67 raeburn 370: $output .= '<br />'."\n";
1.60 raeburn 371: if (!$public) {
372: if ($env{'user.domain'} =~ /^$match_domain$/) {
1.79 damieng 373: $udomform = '<i>'.$html_lt{'doma'}.'</i>: '.$udom.$udom_input;
1.60 raeburn 374: } elsif ($env{'user.name'} =~ /^$match_username$/) {
1.79 damieng 375: $unameform = '<i>'.$html_lt{'unme'}.'</i>: '.$uname.' '.$uname_input;
1.60 raeburn 376: }
1.1 raeburn 377: }
378: if ($udomform eq '') {
1.79 damieng 379: $udomform = '<i>'.$html_lt{'doma'}.'</i>: ';
1.67 raeburn 380: $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom')."\n";
1.1 raeburn 381: }
382: if ($unameform eq '') {
1.79 damieng 383: $unameform= '<i>'.$html_lt{'unme'}.'</i>: <input type="text" size="20" name="uname" value="'.$uname.'" /> ';
1.1 raeburn 384: }
1.44 raeburn 385: $output .= $unameform.$udomform;
1.1 raeburn 386: }
1.50 raeburn 387: $output .= &Apache::lonhtmlcommon::row_closure();
388: $num ++;
389: $i = $num%2;
1.79 damieng 390: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'urlp'}",undef,$css[$i]).
1.70 raeburn 391: $server."\n".'<input type="hidden" name="sourceurl" value="'.
392: &HTML::Entities::encode($sourceurl,'"<>&').'" />'."\n".
1.44 raeburn 393: &Apache::lonhtmlcommon::row_closure().
1.79 damieng 394: &Apache::lonhtmlcommon::row_title("$html_lt{'phon'}",undef,'LC_evenrow_value').
1.67 raeburn 395: '<input type="text" size="15" name="phone" /><br />'."\n".
1.50 raeburn 396: &Apache::lonhtmlcommon::row_closure();
397: $num ++;
398: $i = $num%2;
1.79 damieng 399: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'crsd'}$details_title",undef,$css[$i]);
1.46 raeburn 400: if ($cnum) {
1.10 raeburn 401: if ($coursecodes{$cnum}) {
1.40 raeburn 402: foreach my $item (@codetitles) {
1.44 raeburn 403: $output .= '<i>'.$item.'</i>: '.$codes{$cnum}{$item}.'; ';
1.10 raeburn 404: }
1.67 raeburn 405: $output .= ' <input type="hidden" name="coursecode" value="'.&HTML::Entities::encode($coursecodes{$cnum},'"<>&').'" />'."\n";
1.10 raeburn 406: } else {
1.79 damieng 407: $output .= $html_lt{'enin'}.':
1.67 raeburn 408: <input type="text" name="coursecode" size="15" value="" />'."\n";
1.1 raeburn 409: }
410: } else {
1.10 raeburn 411: if ($totcodes > 0) {
412: my $numtitles = @codetitles;
413: if ($numtitles == 0) {
1.79 damieng 414: $output .= $html_lt{'enin'}.':
1.67 raeburn 415: <input type="text" name="coursecode" size="15" value="" />'."\n";
1.10 raeburn 416: } else {
1.57 raeburn 417: my @standardnames = &Apache::loncommon::get_standard_codeitems();
1.10 raeburn 418: my $lasttitle = $numtitles;
419: if ($numtitles > 4) {
420: $lasttitle = 4;
421: }
1.44 raeburn 422: $output .= '<table><tr><td>'.$codetitles[0].'<br />'."\n".
1.57 raeburn 423: '<select name="'.$standardnames[0].'" onchange="courseSet('."'$codetitles[0]'".')">'."\n".
1.79 damieng 424: ' <option value="-1">'.$html_lt{'sele'}."</option>\n";
1.10 raeburn 425: my @items = ();
1.20 raeburn 426: my @longitems = ();
1.10 raeburn 427: if ($idlist{$codetitles[0]} =~ /","/) {
1.40 raeburn 428: @items = split(/","/,$idlist{$codetitles[0]});
1.10 raeburn 429: } else {
430: $items[0] = $idlist{$codetitles[0]};
431: }
1.20 raeburn 432: if (defined($idlist_titles{$codetitles[0]})) {
433: if ($idlist_titles{$codetitles[0]} =~ /","/) {
1.40 raeburn 434: @longitems = split(/","/,$idlist_titles{$codetitles[0]});
1.20 raeburn 435: } else {
436: $longitems[0] = $idlist_titles{$codetitles[0]};
437: }
1.22 raeburn 438: for (my $i=0; $i<@longitems; $i++) {
439: if ($longitems[$i] eq '') {
440: $longitems[$i] = $items[$i];
441: }
442: }
1.20 raeburn 443: } else {
444: @longitems = @items;
445: }
446: for (my $i=0; $i<@items; $i++) {
1.44 raeburn 447: $output .= ' <option value="'.$items[$i].'">'.$longitems[$i].'</option>'."\n";
1.10 raeburn 448: }
1.44 raeburn 449: $output .= '</select></td>';
1.10 raeburn 450: for (my $i=1; $i<$numtitles; $i++) {
1.44 raeburn 451: $output .= '<td>'.$codetitles[$i].'<br />'."\n".
1.57 raeburn 452: '<select name="'.$standardnames[$i].'" onchange="courseSet('."'$codetitles[$i]'".')">'."\n".
1.79 damieng 453: '<option value="-1"><-'.$html_lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
1.10 raeburn 454: '</select>'."\n".
1.44 raeburn 455: '</td>'."\n";
1.10 raeburn 456: }
1.44 raeburn 457: $output .= '</tr></table>';
1.10 raeburn 458: if ($numtitles > 4) {
1.44 raeburn 459: $output .= '<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
1.57 raeburn 460: '<select name="'.$standardnames[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".')">'."\n".
1.79 damieng 461: '<option value="-1"><-'.$html_lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
1.44 raeburn 462: '</select>'."\n";
1.10 raeburn 463: }
464: }
465: } else {
1.79 damieng 466: $output .= $html_lt{'enin'}.':
1.67 raeburn 467: <input type="text" name="coursecode" size="15" value="" />'."\n";
1.10 raeburn 468: }
1.1 raeburn 469: }
470: if ($ctitle) {
1.79 damieng 471: $output .= '<br /><i>'.$html_lt{'titl'}.'</i>: '.$ctitle.
1.44 raeburn 472: '<input type="hidden" name="title" value="'.
473: &HTML::Entities::encode($ctitle,'"<>&').'" />'."\n";
1.1 raeburn 474: } else {
1.79 damieng 475: $output .= '<br />'.$html_lt{'enct'}.':
1.44 raeburn 476: <input type="text" name="title" size="25" value="" />'."\n";
1.1 raeburn 477: }
1.50 raeburn 478: $output .= &Apache::lonhtmlcommon::row_closure();
479: $num ++;
480: $i = $num%2;
1.79 damieng 481: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'secn'},undef,$css[$i]);
1.1 raeburn 482: if ($sectionlist) {
1.44 raeburn 483: $output .= "<select name=\"section\"\n>".
1.79 damieng 484: " <option value=\"\" selected=\"selected\">$html_lt{'sele'}</option>\n";
1.40 raeburn 485: foreach my $id (sort(keys(%groupid))) {
486: if ($id eq $groupid{$id} || $groupid{$id} eq '') {
1.44 raeburn 487: $output .= " <option value=".
488: &HTML::Entities::encode($id,'"<>&').
489: " >$id</option>\n";
1.1 raeburn 490: } else {
1.44 raeburn 491: $output .= " <option value=".
492: &HTML::Entities::encode($id,'"<>&').
1.79 damieng 493: " >$id - ($html_lt{'lsec'}: $groupid{$id})</option>\n";
1.1 raeburn 494: }
495: }
1.44 raeburn 496: $output .= "</select>";
1.1 raeburn 497: } else {
1.67 raeburn 498: $output .= '<input type="text" name="section" size="10" />'."\n";
1.1 raeburn 499: }
1.50 raeburn 500: $output .= &Apache::lonhtmlcommon::row_closure();
501: $num ++;
502: $i = $num%2;
1.78 bisitz 503: $output .= &Apache::lonhtmlcommon::row_title(
504: '<span title="'.&mt('required').'">'.
1.79 damieng 505: $html_lt{'subj'}.' <span class="LC_info">*</span></span>'
1.78 bisitz 506: ,undef,'LC_oddrow_value').
507: '<input type="text" size="40" name="subject" />'."\n".
1.44 raeburn 508: &Apache::lonhtmlcommon::row_closure().
1.78 bisitz 509: &Apache::lonhtmlcommon::row_title(
510: '<span title="'.&mt('required').'">'.
1.79 damieng 511: $html_lt{'detd'}.' <span class="LC_info">*</span></span>'
1.78 bisitz 512: ,undef,'LC_evenrow_value').
513: '<textarea rows="10" cols="45" name="description" style="word-wrap:normal;">'.
1.67 raeburn 514: '</textarea>'."\n".
1.44 raeburn 515: &Apache::lonhtmlcommon::row_closure();
1.50 raeburn 516: $num ++;
517: $i = $num%2;
1.79.2.1! raeburn 518: if ($knownuser) {
1.67 raeburn 519: if ($homeserver) {
1.79 damieng 520: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'opfi'},undef,$css[$i]).
1.67 raeburn 521: ' <input type="file" name="screenshot" size="20" /><br />'.
1.79 damieng 522: "\n".$html_lt{'uplf'}."\n".
1.67 raeburn 523: &Apache::lonhtmlcommon::row_closure();
524: $num ++;
525: $i = $num%2;
526: }
1.69 raeburn 527: } else {
1.79.2.1! raeburn 528: if ($captcha_form) {
1.78 bisitz 529: $output .= &Apache::lonhtmlcommon::row_title(
530: '<span title="'.&mt('required').'">'.
531: &mt('Validation').
532: ' <span class="LC_info">*</span></span>'
533: ,undef,$css[$i]).
1.79.2.1! raeburn 534: $captcha_form."\n".
1.69 raeburn 535: &Apache::lonhtmlcommon::row_closure();
536: $num ++;
537: $i = $num%2;
538: }
1.5 raeburn 539: }
1.79 damieng 540: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'fini'},undef,$css[$i]);
1.44 raeburn 541: $output .= <<END;
1.1 raeburn 542: <table border="0" cellpadding="8" cellspacing="0">
543: <tr>
544: <td>
1.44 raeburn 545: <input type="hidden" name="command" value="process" />
1.79 damieng 546: <input type="button" value="$html_lt{'subm'}" onclick="validate()" />
1.1 raeburn 547: </td>
548: <td> </td>
549: <td>
1.79 damieng 550: <input type="reset" value="$html_lt{'clfm'}" />
1.1 raeburn 551: </td>
552: </tr>
553: </table>
1.44 raeburn 554: END
555: $output .= &Apache::lonhtmlcommon::row_closure(1);
556: $output .= &Apache::lonhtmlcommon::end_pick_box();
557: $r->print(<<END);
558: $output
1.14 raeburn 559: </form>
1.44 raeburn 560: <br />
1.1 raeburn 561: END
1.30 albertel 562: $r->print(&Apache::loncommon::end_page());
1.5 raeburn 563: return;
1.1 raeburn 564: }
565:
566: sub print_request_receipt {
567: my ($r,$url,$function) = @_;
1.69 raeburn 568: my $public;
569: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
570: $public = 1;
571: }
572: unless (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
573: my $lonhost = $r->dir_config('lonHostID');
574: my ($captcha_chk,$captcha_error) =
575: &Apache::loncommon::captcha_response('login',$lonhost);
576: if ($captcha_chk != 1) {
577: $r->print(&Apache::loncommon::start_page('Support request failed',undef,
578: {'function' => $function,
579: 'add_entries' => {
580: topmargin => "0",
581: marginheight => "0",
582: },
583: 'only_body' => 1,}));
584: if ($r->uri eq '/adm/helpdesk') {
585: &print_header($r,$url,'process');
586: }
1.75 bisitz 587: $r->print(
588: '<h2>'.&mt('Support request failed').'</h2>'.
589: &Apache::lonhtmlcommon::confirm_success(
590: &mt('Validation of the code you entered failed.'),1).
591: '<br /><br />'.
592: &Apache::lonhtmlcommon::actionbox([
593: &mt('[_1]Go back[_2] and try again',
594: '<a href="javascript:history.go(-1)">','</a>')]).
1.69 raeburn 595: &Apache::loncommon::end_page());
596: return;
597: }
598: }
1.26 raeburn 599: my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
600: my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
1.5 raeburn 601: my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
1.27 raeburn 602: my @cookievars = ('lonID');
1.5 raeburn 603:
604: my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
1.45 raeburn 605: my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'};
606: my $defdom = &get_domain();
607: my $to = &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
608: $defdom,$origmail);
1.5 raeburn 609: my $from = $admin;
1.56 raeburn 610: my $bcc;
611: my %domconfig =
612: &Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
613: if (ref($domconfig{'contacts'}) eq 'HASH') {
614: if (exists($domconfig{'contacts'}{'helpdeskmail'})) {
615: if (ref($domconfig{'contacts'}{'helpdeskmail'}) eq 'HASH') {
616: my $bccmail = $domconfig{'contacts'}{'helpdeskmail'}{'bcc'};
617: if ($bccmail ne '') {
618: my @bccs = split(/,/,$bccmail);
619: my @ok_bccs;
620: foreach my $bcc (@bccs) {
621: $bcc =~ s/^\s+//g;
622: $bcc =~ s/\s+$//g;
623: if ($bcc =~ m/^[^\@]+\@[^\@]+$/) {
624: if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) {
625: push(@ok_bccs,$bcc);
626: }
627: }
628: }
629: if (@ok_bccs > 0) {
630: $bcc = join(', ',@ok_bccs);
631: }
632: }
633: }
634: }
635: }
1.1 raeburn 636: my $reporttime = &Apache::lonlocal::locallocaltime(time);
1.14 raeburn 637: my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot');
1.20 raeburn 638:
1.1 raeburn 639: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
1.25 albertel 640: my $coursecode = $env{'form.coursecode'};
1.19 raeburn 641: if ($coursecode eq '') {
1.57 raeburn 642: my $totcodes = 0;
643: my %coursecodes;
644: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$defdom,$totcodes);
645: my @standardnames = &Apache::loncommon::get_standard_codeitems();
646: if ($totcodes > 0) {
1.64 raeburn 647: my $noregexps = 1;
648: $coursecode =
649: &Apache::courseclassifier::instcode_from_selectors($defdom,$noregexps);
1.57 raeburn 650: }
651: if ($coursecode eq '') {
652: foreach my $item (@standardnames) {
653: if ((defined($env{'form.'.$item})) && ($env{'form.'.$item} ne '-1')) {
654: $coursecode .= $env{'form.'.$item};
655: }
656: }
1.19 raeburn 657: }
658: }
1.40 raeburn 659: my %lt = &Apache::lonlocal::texthash (
1.44 raeburn 660: username => 'Name',
1.52 schafran 661: email => 'E-mail',
1.46 raeburn 662: cc => 'Cc',
1.44 raeburn 663: user => 'Username/domain',
664: phone => 'Phone',
665: crsi => 'Course Information',
666: subject => 'Subject',
667: description => 'Description',
668: sourceurl => 'URL',
669: date => 'Date/Time',
670: secn => 'Section',
671: warn => 'Warning: Problem with support e-mail address',
672: your => 'Your support request contained the following information',
673: sect => 'section',
674: info => 'Information supplied',
675: adin => 'Additional information recorded',
1.40 raeburn 676: );
1.46 raeburn 677:
1.72 raeburn 678: my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist,$homeserver);
679: unless ($public) {
1.67 raeburn 680: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
681: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
682: $env{'user.domain'});
683: }
684: }
685:
686: if (($homeserver) && (defined($env{'form.cc'}))) {
1.46 raeburn 687: my @ccs;
688: if ($env{'form.cc'} =~ /,/) {
689: @ccs = split(/,/,$env{'form.cc'});
690: } else {
691: $env{'form.cc'} =~ s/^\s+//;
692: $env{'form.cc'} =~ s/\s+$//;
693: @ccs = $env{'form.cc'};
694: }
695: foreach my $cc (@ccs) {
696: $cc =~ s/^\s+//g;
697: $cc =~ s/\s+$//g;
698: if ($cc =~ m/^[^\@]+\@[^\@]+$/) {
699: if (!(grep(/^\Q$cc\E$/,@ok_ccs))) {
700: push(@ok_ccs,$cc);
701: }
1.57 raeburn 702: } elsif ($cc ne '') {
1.46 raeburn 703: if (!(grep(/^\Q$cc\E$/,@bad_ccs))) {
704: push(@bad_ccs,$cc);
705: }
706: }
707: }
708: if (@ok_ccs > 0) {
709: $okcclist = join(', ',@ok_ccs);
710: }
711: if (@bad_ccs == 1) {
1.71 raeburn 712: if ($bad_ccs[0] ne '') {
1.74 raeburn 713: $badccmsg .= '<br />'.&mt('The following Cc e-mail address is invalid: ').&Apache::loncommon::cleanup_html($bad_ccs[0]);
1.71 raeburn 714: }
1.46 raeburn 715: } elsif (@bad_ccs > 1) {
1.74 raeburn 716: $badccmsg .= '<br />'.&mt('The following Cc e-mail addresses are invalid: '). &Apache::loncommon::cleanup_html(join(', ',@bad_ccs));
1.46 raeburn 717: }
718: }
1.44 raeburn 719: $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
1.57 raeburn 720: $env{'form.crsi'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'};
1.44 raeburn 721: my $supportmsg = <<END;
722: $lt{'username'}: $env{'form.username'}
1.40 raeburn 723: $lt{'email'}: $env{'form.email'}
1.46 raeburn 724: $lt{'cc'}: $okcclist
1.44 raeburn 725: $lt{'user'}: $env{'form.user'}
726: $lt{'phone'}: $env{'form.phone'}
1.57 raeburn 727: $lt{'crsi'}: $env{'form.crsi'}
1.44 raeburn 728: $lt{'subject'}: $env{'form.subject'}
729: $lt{'description'}: $env{'form.description'}
730: $lt{'sourceurl'}: $env{'form.sourceurl'}
1.40 raeburn 731: $lt{'date'}: $reporttime
1.1 raeburn 732:
1.44 raeburn 733: END
734: my $displaymsg;
1.46 raeburn 735: foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') {
1.44 raeburn 736: if ($env{'form.'.$item} ne '') {
737: if ($item eq 'description') {
738: my $descrip = $env{'form.description'};
1.74 raeburn 739: $descrip = &Apache::loncommon::cleanup_html($descrip);
1.54 raeburn 740: $descrip =~ s|[\n\r\f]|<br />|g;
1.44 raeburn 741: $displaymsg .=
742: '<span class="LC_helpform_receipt_cat">'.
743: "$lt{$item}</span>: $descrip<br />\n";
744: } elsif ($item eq 'sourceurl') {
745: my $showurl = $env{'form.sourceurl'};
746: $showurl =~ s/\?.*$//;
1.74 raeburn 747: $showurl = &Apache::loncommon::cleanup_html($showurl);
1.44 raeburn 748: $displaymsg .=
749: '<span class="LC_helpform_receipt_cat">'.
750: "$lt{$item}</span>: $showurl<br />\n";
1.46 raeburn 751: } elsif ($item eq 'cc') {
1.71 raeburn 752: if ($okcclist) {
1.74 raeburn 753: my $showcclist = &Apache::loncommon::cleanup_html($okcclist);
1.71 raeburn 754: $displaymsg .=
755: '<span class="LC_helpform_receipt_cat">'.
756: "$lt{$item}</span>: $showcclist<br />\n";
757: }
1.44 raeburn 758: } else {
1.54 raeburn 759: my $showitem = $env{'form.'.$item};
1.74 raeburn 760: $showitem = &Apache::loncommon::cleanup_html($showitem);
1.44 raeburn 761: $displaymsg .=
762: '<span class="LC_helpform_receipt_cat">'.
1.54 raeburn 763: "$lt{$item}</span>: $showitem<br />\n";
1.44 raeburn 764: }
765: }
766: }
767: $displaymsg .= '<span class="LC_helpform_receipt_cat">'.
768: $lt{'date'}.'</span>: '.$reporttime.'<br />'."\n";
1.32 albertel 769:
770: my $start_page =
771: &Apache::loncommon::start_page('Support request recorded',undef,
1.33 albertel 772: {'function' => $function,
773: 'add_entries' => {
774: topmargin => "0",
775: marginheight => "0",
776: },
777: 'only_body' => 1,});
1.32 albertel 778:
1.14 raeburn 779: $r->print(<<"END");
1.32 albertel 780: $start_page
1.73 bisitz 781: <form name="logproblem" action="">
1.44 raeburn 782: <input type="hidden" name="command" value="result" />
1.16 raeburn 783: </form>
1.1 raeburn 784: END
1.14 raeburn 785: if ($r->uri eq '/adm/helpdesk') {
786: &print_header($r,$url,'process');
787: }
1.45 raeburn 788: my $bad_email = 0;
789: if ($to =~ /,/) {
790: my @ok_email;
791: foreach my $email (split(/,/,$to)) {
792: if ($email =~ m/^[^\@]+\@[^\@]+$/) {
1.46 raeburn 793: if (!grep(/^\Q$email\E$/,@ok_email)) {
794: push(@ok_email,$email);
795: }
1.45 raeburn 796: }
797: }
798: if (@ok_email > 0) {
799: $to = join(',',@ok_email);
800: } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) {
801: $to = $admin;
802: } else {
803: $bad_email = 1;
804: }
805: } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) {
806: if ($admin =~ m/^[^\@]+\@[^\@]+$/) {
807: $to = $admin;
1.9 raeburn 808: } else {
1.45 raeburn 809: $bad_email = 1;
810: }
811: }
1.66 bisitz 812:
813: my $message;
814: if (!$bad_email) {
815: $message = &Apache::lonhtmlcommon::confirm_success(
816: &mt('A support request has been sent to [_1]','<tt>'.$to.'</tt>'));
817: } else {
818: $message = &Apache::lonhtmlcommon::confirm_success(
819: $lt{'warn'}.'<br />'
820: .&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has [_2]not[_3] been sent to the LON-CAPA support staff or administrator at your institution.','<tt>'.$to.'</tt>','<b>','</b>')
821: .' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'),1);
822: $to = 'helpdesk@lon-capa.org';
1.1 raeburn 823: }
1.66 bisitz 824: $r->print(&Apache::loncommon::confirmwrapper($message));
825:
1.25 albertel 826: if (defined($env{'form.email'})) {
1.46 raeburn 827: $env{'form.email'} =~ s/^\s+//;
828: $env{'form.email'} =~ s/\s+$//;
1.25 albertel 829: if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
830: $from = $env{'form.email'};
1.5 raeburn 831: }
832: }
833:
1.46 raeburn 834: if (defined($env{'form.cc'})) {
835: if ($badccmsg) {
836: $displaymsg .= $badccmsg;
837: }
838: }
839:
1.25 albertel 840: my $subject = $env{'form.subject'};
1.44 raeburn 841: $subject =~ s/(`)/'/g;
842: $subject =~ s/\$/\(\$\)/g;
843: $supportmsg =~ s/(`)/'/g;
844: $supportmsg =~ s/\$/\(\$\)/g;
845: $displaymsg =~ s/(`)/'/g;
846: $displaymsg =~ s/\$/\(\$\)/g;
1.5 raeburn 847: my $fname;
848:
849: my $attachmentpath = '';
850: my $attachmentsize = '';
1.72 raeburn 851: if ((defined($env{'user.name'})) && (!$public)) {
1.67 raeburn 852: if ($homeserver && $env{'form.screenshot.filename'}) {
1.25 albertel 853: $attachmentsize = length($env{'form.screenshot'});
1.5 raeburn 854: if ($attachmentsize > 131072) {
1.78 bisitz 855: $displaymsg .= '<br /><span class="LC_warning">'.
856: &mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize).'</span>';
1.5 raeburn 857: } else {
858: $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
859: }
860: }
861: }
862:
1.40 raeburn 863: my %cookies;
1.27 raeburn 864: my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
1.39 albertel 865: if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
1.27 raeburn 866: $cookies{'lonID'} = $1;
867: }
868:
1.5 raeburn 869: if ($attachmentpath =~ m-/([^/]+)$-) {
870: $fname = $1;
1.51 bisitz 871: $displaymsg .= '<br />'
872: .&mt('An uploaded screenshot file [_1] ([_2] bytes) was included in the request sent by [_3].'
1.66 bisitz 873: ,'<span class="LC_filename">'.$fname.'</span>'
1.51 bisitz 874: ,$attachmentsize
875: ,$env{'user.name'}.':'.$env{'user.domain'}
876: );
1.5 raeburn 877: $supportmsg .= "\n";
1.40 raeburn 878: foreach my $var (@cookievars) {
879: $supportmsg .= "$var: $cookies{$var}\n";
1.27 raeburn 880: }
1.40 raeburn 881: foreach my $var(@ENVvars) {
882: $supportmsg .= "$var: $ENV{$var}\n";
1.26 raeburn 883: }
1.40 raeburn 884: foreach my $var (@envvars) {
885: $supportmsg .= "$var: $env{$var}\n";
1.5 raeburn 886: }
887: }
888:
889: my $msg = MIME::Lite->new(
890: From => $from,
891: To => $to,
892: Subject => $subject,
893: Type =>'TEXT',
894: Data => $supportmsg,
895: );
1.67 raeburn 896: if ($homeserver) {
897: if (@ok_ccs > 0) {
898: my $cc_string = join(', ',@ok_ccs);
899: $msg->add("Cc" => $cc_string);
900: }
1.46 raeburn 901: }
1.56 raeburn 902: if ($bcc ne '') {
903: $msg->add("Bcc" => $bcc);
904: }
1.65 raeburn 905: $msg->attr("content-type" => "text/plain");
906: $msg->attr("content-type.charset" => "UTF-8");
1.5 raeburn 907:
1.67 raeburn 908: if ($homeserver && $attachmentpath) {
1.5 raeburn 909: my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath);
910: $msg->attach(Type => $type,
911: Path => $attachmentpath,
912: Filename => $fname
913: );
914:
915: } else {
916: my $envdata = '';
1.40 raeburn 917: foreach my $var (@cookievars) {
918: $envdata .= "$var: $cookies{$var}\n";
1.27 raeburn 919: }
1.40 raeburn 920: foreach my $var (@ENVvars) {
921: $envdata .= "$var: $ENV{$var}\n";
1.26 raeburn 922: }
1.40 raeburn 923: foreach my $var (@envvars) {
924: $envdata .= "$var: $env{$var}\n";
1.5 raeburn 925: }
1.40 raeburn 926: foreach my $var (@loncvars) {
927: $envdata .= "$var: $env{$var}\n";
1.5 raeburn 928: }
929: $msg->attach(Type => 'TEXT',
930: Data => $envdata);
931: }
932:
933: ### Send it:
934: $msg->send('sendmail');
935:
1.44 raeburn 936: if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
1.5 raeburn 937: unlink($attachmentpath);
938: }
1.44 raeburn 939: $r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n");
1.55 bisitz 940: $r->print('<div style="width:620px;">'.
941: &Apache::lonhtmlcommon::start_pick_box().
1.44 raeburn 942: &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".
943: &Apache::lonhtmlcommon::row_closure().
944: &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value'));
945: my $envmsg;
1.40 raeburn 946: foreach my $var (@cookievars) {
1.44 raeburn 947: if ($cookies{$var} ne '') {
948: $envmsg.= '<span class="LC_helpform_receipt_cat">'.
949: $var.'</span>: '.$cookies{$var}.', ';
1.27 raeburn 950: }
951: }
1.40 raeburn 952: foreach my $var (@ENVvars) {
1.44 raeburn 953: if ($ENV{$var} ne '') {
954: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
955: $var.'</span>: '.$ENV{$var}.', ';
1.26 raeburn 956: }
957: }
1.40 raeburn 958: foreach my $var (@envvars) {
1.44 raeburn 959: if ($env{$var} ne '') {
960: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
961: $var.'</span>: '.$env{$var}.', ';
1.5 raeburn 962: }
1.1 raeburn 963: }
1.44 raeburn 964: $envmsg =~ s/, $//;
965: $r->print($envmsg."\n".
966: &Apache::lonhtmlcommon::row_closure(1)."\n".
1.55 bisitz 967: &Apache::lonhtmlcommon::end_pick_box().
968: "</div>\n".
1.44 raeburn 969: &Apache::loncommon::end_page());
1.1 raeburn 970: }
971:
1.14 raeburn 972: sub print_header {
1.44 raeburn 973: my ($r,$origurl,$command) = @_;
1.14 raeburn 974: my $location=&Apache::loncommon::lonhttpdurl("/adm");
975: my ($component_url);
976: my $helpdesk_link = '<a href="javascript:validate()">';
1.44 raeburn 977: if ($command eq 'process') {
1.14 raeburn 978: $helpdesk_link = '<a href="/adm/helpdesk">';
979: }
980: my %lt = &Apache::lonlocal::texthash (
1.67 raeburn 981: login => 'Log-in help',
982: ask => 'Ask helpdesk',
983: getst => 'Getting started guide',
984: back => 'Back to last location',
1.47 bisitz 985: headline => 'help/support',
1.67 raeburn 986: stud => 'Students',
987: ifyo => 'If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.',
988: cont => 'Contact your instructor instead.',
1.21 raeburn 989: );
1.47 bisitz 990: my ($getstartlink,$reviewtext);
1.21 raeburn 991: if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
992: $getstartlink = qq|<td align="center"> <b><a href="/adm/gettingstarted.html">$lt{'getst'}</a></td>|;
1.47 bisitz 993: $reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.');
994: } else {
995: $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.');
1.21 raeburn 996: }
1.70 raeburn 997: my $linkback;
1.59 raeburn 998: if ($origurl eq '') {
1.70 raeburn 999: $linkback = 'javascript:history.go(-1)';
1000: } else {
1001: $linkback = &HTML::Entities::encode($origurl,'"<>&');
1.59 raeburn 1002: }
1.68 raeburn 1003: my $loginhelp = &Apache::lonauth::loginhelpdisplay();
1004: if ($loginhelp eq '') {
1005: $loginhelp = '/adm/loginproblems.html';
1006: }
1.67 raeburn 1007: $r->print(<<"END");
1008: <table width="620" border="0" cellspacing="0" cellpadding="0" style="height: 55px;">
1009: <tr>
1010: <td width="5" height="50"> </td>
1011: <td height="50">
1.53 bisitz 1012: <fieldset>
1013: <legend>
1.67 raeburn 1014: <img src="$location/lonIcons/minilogo.gif" height="20" width="29" alt="logo" style="vertical-align:bottom" />
1.53 bisitz 1015: LON-CAPA $lt{'headline'}
1016: </legend>
1.44 raeburn 1017: <table id="LC_helpmenu_links">
1018: <tr>
1.68 raeburn 1019: <td align="center"><span class="LC_nobreak"><img src="$location/help/help.png" border="0" alt="($lt{'login'})" style="vertical-align:middle" /> <b><a href="$loginhelp">$lt{'login'}</a></b> </span></td>
1.67 raeburn 1020: <td align="center"><span class="LC_nobreak"> <b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" style="vertical-align:middle" /> $lt{'ask'}</a></b> </span></td>$getstartlink
1.70 raeburn 1021: <td align="center"><span class="LC_nobreak"> <b><a href="$linkback" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" style="vertical-align:middle" /> $lt{'back'}</a></b> </span></td>
1.44 raeburn 1022: </tr>
1.14 raeburn 1023: </table>
1024: </fieldset>
1025: </td>
1.67 raeburn 1026: <td width="5"> </td>
1.14 raeburn 1027: </tr>
1.67 raeburn 1028: <tr>
1029: <td colspan="3" height="5"> </td>
1.14 raeburn 1030: </tr>
1031: END
1.44 raeburn 1032: if ($command ne 'process') {
1.67 raeburn 1033: my $stuwarn = &mt('Do [_1]not[_2] use this form to ask about course content.',
1034: '<b>','</b>');
1035: $r->print(<<"END");
1.14 raeburn 1036: <tr>
1.67 raeburn 1037: <td colspan="3">$reviewtext
1.76 bisitz 1038: $lt{'ifyo'}
1039: <p class="LC_info">
1040: <b>$lt{'stud'}:</b>
1041: $stuwarn $lt{'cont'}
1042: </p><br />
1.14 raeburn 1043: </td>
1.67 raeburn 1044: </tr>
1045: END
1.14 raeburn 1046: }
1047: $r->print('
1048: </table>');
1049: return;
1050: }
1051:
1.45 raeburn 1052: sub get_domain {
1053: my $codedom;
1054: if (exists($env{'form.codedom'})) {
1.70 raeburn 1055: if (&Apache::lonnet::domain($env{'form.codedom'}) ne '') {
1056: return $env{'form.codedom'};
1057: }
1058: }
1059: if ($env{'request.course.id'}) {
1.45 raeburn 1060: $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'};
1061: } elsif ($env{'request.role.domain'}) {
1062: $codedom = $env{'request.role.domain'};
1063: } else {
1.54 raeburn 1064: $codedom = &Apache::lonnet::default_login_domain();
1.45 raeburn 1065: }
1066: return $codedom;
1067: }
1068:
1.1 raeburn 1069: 1;
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