Annotation of loncom/interface/lonsupportreq.pm, revision 1.79.2.3
1.79.2.3! raeburn 1: # The LearningOnline Network with CAPA
! 2: # Helpdesk request form
1.24 albertel 3: #
1.79.2.3! raeburn 4: # $Id: lonsupportreq.pm,v 1.79.2.2 2017/01/23 01:56:26 raeburn Exp $
1.24 albertel 5: #
6: # Copyright Michigan State University Board of Trustees
7: #
8: # This file is part of the LearningOnline Network with CAPA (LON-CAPA).
9: #
10: # LON-CAPA is free software; you can redistribute it and/or modify
11: # it under the terms of the GNU General Public License as published by
12: # the Free Software Foundation; either version 2 of the License, or
13: # (at your option) any later version.
14: #
15: # LON-CAPA is distributed in the hope that it will be useful,
16: # but WITHOUT ANY WARRANTY; without even the implied warranty of
17: # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
18: # GNU General Public License for more details.
19: #
20: # You should have received a copy of the GNU General Public License
21: # along with LON-CAPA; if not, write to the Free Software
22: # Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
23: #
24: # /home/httpd/html/adm/gpl.txt
25: #
26: # http://www.lon-capa.org/
27: #
28:
1.1 raeburn 29: package Apache::lonsupportreq;
30:
31: use strict;
1.5 raeburn 32: use MIME::Types;
33: use MIME::Lite;
1.27 raeburn 34: use CGI::Cookie();
1.1 raeburn 35: use Apache::Constants qw(:common);
1.2 albertel 36: use Apache::loncommon();
1.43 raeburn 37: use Apache::lonhtmlcommon;
1.24 albertel 38: use Apache::lonnet;
1.1 raeburn 39: use Apache::lonlocal;
1.34 albertel 40: use Apache::lonacc();
1.68 raeburn 41: use Apache::lonauth();
1.38 raeburn 42: use Apache::courseclassifier;
1.60 raeburn 43: use LONCAPA qw(:DEFAULT :match);
1.70 raeburn 44: use HTML::Entities;
1.1 raeburn 45:
46: sub handler {
1.2 albertel 47: my ($r) = @_;
48: &Apache::loncommon::content_type($r,'text/html');
1.1 raeburn 49: $r->send_http_header;
50:
51: if ($r->header_only) {
52: return OK;
53: }
1.42 albertel 54: if ($r->uri eq '/adm/helpdesk') {
55: &Apache::lonlocal::get_language_handle($r);
56: }
57:
1.12 raeburn 58: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
59: if ($r->uri eq '/adm/helpdesk') {
1.34 albertel 60: &Apache::lonacc::get_posted_cgi($r);
1.12 raeburn 61: }
1.70 raeburn 62: my $function;
63: if ($env{'form.function'}) {
64: if (($env{'form.function'} eq 'norole') ||
65: ($env{'form.function'} eq 'student') ||
66: ($env{'form.function'} eq 'admin') ||
67: ($env{'form.function'} eq 'author')) {
68: $function = $env{'form.function'};
69: }
70: }
1.60 raeburn 71: my $origurl = $env{'form.origurl'};
1.70 raeburn 72: $origurl =~ s{^https?://}{};
73: $origurl =~ s/(`)//g;
74: $origurl =~ s/\$/\(\$\)/g;
1.44 raeburn 75: my $command = $env{'form.command'};
1.12 raeburn 76:
1.44 raeburn 77: if ($command eq 'process') {
1.1 raeburn 78: &print_request_receipt($r,$origurl,$function);
79: } else {
80: &print_request_form($r,$origurl,$function);
81: }
82: return OK;
83: }
1.79.2.2 raeburn 84:
1.1 raeburn 85: sub print_request_form {
86: my ($r,$origurl,$function) = @_;
1.79.2.2 raeburn 87: my ($os,$browser,$bversion,$uname,$udom,$uhome,$urole,$usec,$email,$cid,
1.61 raeburn 88: $cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,
1.79.2.1 raeburn 89: $formname,$public,$homeserver,$knownuser,$captcha_form,$captcha_error,
1.79.2.3! raeburn 90: $captcha,$recaptcha_version,$extra_validations,%groupid);
1.44 raeburn 91: $function = &Apache::loncommon::get_users_function() if (!$function);
1.10 raeburn 92: $ccode = '';
1.25 albertel 93: $os = $env{'browser.os'};
94: $browser = $env{'browser.type'};
95: $bversion = $env{'browser.version'};
1.60 raeburn 96: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
97: $public = 1;
98: } else {
1.67 raeburn 99: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
100: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
101: $env{'user.domain'});
102: if ($homeserver eq 'no_host') {
103: undef($homeserver);
104: } else {
105: $uname = $env{'user.name'};
106: $udom = $env{'user.domain'};
107: }
108: }
109: }
1.79.2.1 raeburn 110: if (($env{'user.name'} =~ /^$match_username$/) &&
111: ($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
112: $knownuser = 1;
113: } else {
114: my $lonhost = $r->dir_config('lonHostID');
115: ($captcha_form,$captcha_error,$captcha,$recaptcha_version) =
116: &Apache::loncommon::captcha_display('login',$lonhost);
117: }
1.79.2.3! raeburn 118: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom',
! 119: 'useremail','useraccount']);
! 120:
1.67 raeburn 121: if ($homeserver) {
122: $uhome = $env{'user.home'};
123: $urole = $env{'request.role'};
124: $usec = $env{'request.course.sec'};
125: $cid = $env{'request.course.id'};
1.56 raeburn 126: }
1.79.2.3! raeburn 127: if ($cid) {
! 128: $cdom = $env{'course.'.$cid.'.domain'};
! 129: $cnum = $env{'course.'.$cid.'.num'};
! 130: }
! 131: if ($cdom && $cnum) {
! 132: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
! 133: $ctitle = $csettings{'description'};
! 134: $ccode = $csettings{'internal.coursecode'};
! 135: $sectionlist = $csettings{'internal.sectionnums'};
! 136: my @sections = split(/,/,$sectionlist);
! 137: foreach my $section (@sections) {
! 138: my ($sec,$grp) = split(/:/,$section);
! 139: $groupid{$sec} = $grp;
! 140: }
! 141: }
! 142:
1.29 raeburn 143: $formname = 'logproblem';
1.79.2.3! raeburn 144: my $codedom = &get_domain();
! 145: my %helpform;
! 146: my %domconfig =
! 147: &Apache::lonnet::get_dom('configuration',['contacts'],$codedom);
! 148: if (ref($domconfig{'contacts'}) eq 'HASH') {
! 149: if (ref($domconfig{'contacts'}{'helpform'}) eq 'HASH') {
! 150: %helpform = %{$domconfig{'contacts'}{'helpform'}};
! 151: }
! 152: }
! 153:
! 154: my %coursecodes;
! 155: my %codes;
! 156: my @codetitles;
! 157: my %cat_titles;
! 158: my %cat_order;
! 159: my %idlist;
! 160: my %idnums;
! 161: my %idlist_titles;
! 162: my $caller = 'global';
! 163: my $totcodes = 0;
! 164: my $format_reply;
! 165: my $jscript = '';
! 166: my $loaditems = qq|
! 167: function initialize_codes() {
! 168: return;
! 169: }
! 170: |;
! 171: unless ($helpform{'course'} eq 'no') {
! 172: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom);
! 173: if ($totcodes > 0) {
! 174: $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
! 175: if ($format_reply eq 'ok') {
! 176: my $numtypes = @codetitles;
! 177: &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
! 178: my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles);
! 179: my $longtitles_str = join('","',@{$longtitles});
! 180: my $allidlist = $idlist{$codetitles[0]};
! 181: my $knowncodes;
! 182: if (($ccode ne '') && ($cnum ne '')) {
! 183: my (%singlecodes,@singlecodetitles,%singlecat_titles,%singlecat_order);
! 184: my $crscode_reply = &Apache::lonnet::auto_instcode_format($cnum,$codedom,{ $cnum => $ccode },\%singlecodes,
! 185: \@singlecodetitles,\%singlecat_titles,\%singlecat_order);
! 186: if (ref($singlecodes{$cnum}) eq 'HASH') {
! 187: $knowncodes = $singlecodes{$cnum};
! 188: }
! 189: }
! 190: $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist);
! 191: $jscript .= $scripttext;
! 192: $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,\@codetitles,$knowncodes,$sectionlist);
! 193: $loaditems = '';
! 194: }
! 195: }
! 196: }
! 197: my %missing = &Apache::lonlocal::texthash(
! 198: username => 'You must include a name.',
! 199: phone => 'You must include a phone.',
! 200: );
! 201: &js_escape(\%missing);
! 202: if (keys(%helpform)) {
! 203: foreach my $key (keys(%helpform)) {
! 204: if (($helpform{$key} eq 'req') && ($missing{$key} ne '')) {
! 205: next if (($key eq 'username') && (($knownuser) ||
! 206: (($env{'user.name'} =~ /^$match_username$/) && (!$public))));
! 207: $extra_validations .= <<"END";
! 208:
! 209: if (document.$formname.$key.value == '') {
! 210: alert("$missing{$key}");
! 211: return;
! 212: }
! 213:
! 214: END
! 215: }
! 216: }
! 217: }
1.40 raeburn 218: my $machine = &Apache::lonnet::absolute_url();
1.70 raeburn 219: my $sourceurl = $machine.$origurl;
1.74 raeburn 220: $server = $machine.&Apache::loncommon::cleanup_html($origurl);
1.70 raeburn 221: $server =~ s/\?.*$//;
1.79 damieng 222: my %js_lt = &Apache::lonlocal::texthash (
1.40 raeburn 223: email => 'The e-mail address you entered',
224: notv => 'is not a valid e-mail address',
225: rsub => 'You must include a subject',
226: rdes => 'You must include a description',
1.79 damieng 227: );
228: my %html_lt = &Apache::lonlocal::texthash (
1.40 raeburn 229: name => 'Name',
230: subm => 'Submit Request',
1.46 raeburn 231: emad => 'Your e-mail address',
1.79.2.3! raeburn 232: emac => 'Cc',
1.40 raeburn 233: unme => 'username',
234: doma => 'domain',
1.44 raeburn 235: entu => 'Enter the username you use to log-in to LON-CAPA',
236: chdo => 'Choose your LON-CAPA domain',
237: entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
1.40 raeburn 238: urlp => 'URL of page',
239: phon => 'Phone',
240: crsd => 'Course Details',
241: enin => 'Enter institutional course code',
242: pick => 'Pick',
243: enct => 'Enter course title',
244: secn => 'Section Number',
245: sele => 'Select',
246: titl => 'Title',
247: lsec => 'LON-CAPA sec',
248: subj => 'Subject',
249: detd => 'Detailed Description',
250: opfi => 'Optional file upload',
1.79.2.3! raeburn 251: uplf => 'Upload a file (e.g., a screenshot) relevant to your help request',
1.40 raeburn 252: fini => 'Finish',
253: clfm => 'Clear Form',
254: );
1.79 damieng 255: &js_escape(\%js_lt);
256: &html_escape(\%html_lt);
1.40 raeburn 257: my $scripttag = (<<"END");
1.5 raeburn 258: function validate() {
1.13 raeburn 259: if (validmail(document.logproblem.email) == false) {
1.79 damieng 260: alert("$js_lt{'email'}: "+document.logproblem.email.value+" $js_lt{'notv'}.");
1.40 raeburn 261: return;
262: }
263: if (document.logproblem.subject.value == '') {
1.79 damieng 264: alert("$js_lt{'rsub'}.");
1.40 raeburn 265: return;
266: }
267: if (document.logproblem.description.value == '') {
1.79 damieng 268: alert("$js_lt{'rdes'}.");
1.13 raeburn 269: return;
1.5 raeburn 270: }
1.79.2.3! raeburn 271: $extra_validations
1.5 raeburn 272: document.logproblem.submit();
273: }
1.13 raeburn 274:
1.40 raeburn 275: END
1.43 raeburn 276: $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
1.44 raeburn 277:
1.67 raeburn 278: if ($homeserver) {
279: if ($env{'environment.permanentemail'}) {
280: $email = $env{'environment.permanentemail'};
281: } elsif ($env{'environment.critnotification'}) {
282: $email = $env{'environment.critnotification'};
283: } elsif ($env{'environment.notification'}) {
284: $email = $env{'environment.notification'};
285: }
286: if ($env{'environment.lastname'}) {
287: $lastname = $env{'environment.lastname'};
288: }
289: if ($env{'environment.firstname'}) {
290: $firstname = $env{'environment.firstname'};
291: }
1.1 raeburn 292: }
1.60 raeburn 293: if ($env{'form.origurl'} eq '/adm/createaccount') {
294: if ($email eq '') {
295: if ($env{'form.useremail'} =~ /^[^\@]+\@[^\@]+$/) {
296: $email = &HTML::Entities::encode($env{'form.useremail'},'"<>&');
297: }
298: }
299: if ($uname eq '') {
300: if ($env{'form.useraccount'} =~ /^$match_username$/) {
301: $uname = &HTML::Entities::encode($env{'form.useraccount'},'"<>&');
302: }
303: }
304: }
1.21 raeburn 305: my $details_title;
306: if ($codedom) {
307: $details_title = '<br />('.$codedom.')';
308: }
1.79.2.3! raeburn 309:
1.67 raeburn 310: my $js = <<"ENDJS";
311: <script type="text/javascript">
312: // <![CDATA[
313: $scripttag
314: $jscript
315: $loaditems
316: // ]]>
317: </script>
318: ENDJS
1.79.2.1 raeburn 319: if ($recaptcha_version >=2) {
320: $js.= "\n".'<script src="https://www.google.com/recaptcha/api.js"></script>'."\n";
321: }
1.67 raeburn 322: my %add_entries = (
323: style => "margin-top:0px;margin-bottom:0px;",
324: onload => "initialize_codes();",
325: );
1.33 albertel 326:
1.44 raeburn 327:
328: $r->print(&Apache::loncommon::start_page('Support Request',$js,
1.31 albertel 329: { 'function' => $function,
1.33 albertel 330: 'add_entries' => \%add_entries,
1.44 raeburn 331: 'only_body' => 1,}));
1.15 raeburn 332: if ($r->uri eq '/adm/helpdesk') {
1.14 raeburn 333: &print_header($r,$origurl);
334: }
1.50 raeburn 335: my @css = ('LC_evenrow_value','LC_oddrow_value');
336: my $num = 1;
337: my $i = $num%2;
1.67 raeburn 338: my $formtype;
339: if ($homeserver) {
340: $formtype = ' enctype="multipart/form-data"';
341: }
1.79.2.3! raeburn 342: my $topsubmit = ' <input type="button" value="'.$html_lt{'subm'}.'" onclick="validate()" /> ';
! 343: my $shownsubmit;
1.67 raeburn 344: $r->print('<form method="post" action="" name="logproblem"'.$formtype.'>'."\n");
1.44 raeburn 345: my $output = &Apache::lonhtmlcommon::start_pick_box().
1.78 bisitz 346: &Apache::lonhtmlcommon::row_headline().
347: '<span class="LC_info">'.
348: &mt('(All fields marked with * are required.)').
349: '</span>'.
1.79.2.3! raeburn 350: &Apache::lonhtmlcommon::row_closure();
! 351: unless ($helpform{'username'} eq 'no') {
! 352: my ($reqd,$namefield,$fullname);
! 353: if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
! 354: $fullname = "$firstname $lastname";
! 355: $namefield = $fullname.'<input type="hidden" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'."\n";
! 356: } else {
! 357: if (defined($firstname) && $firstname ne '') {
! 358: $fullname = $firstname;
! 359: } elsif (defined($lastname) && $lastname ne '') {
! 360: $fullname = " $lastname";
! 361: }
! 362: $namefield = '<input type="text" size="20" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'."\n";
! 363: if ($helpform{'username'} eq 'req') {
! 364: $reqd = '<span class="LC_info">*</span>';
! 365: }
1.1 raeburn 366: }
1.79.2.3! raeburn 367: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'name'}.$reqd,undef,$css[$num])."\n".$namefield.
! 368: $topsubmit.
! 369: &Apache::lonhtmlcommon::row_closure()."\n";
! 370: $shownsubmit = 1;
! 371: $num ++;
! 372: $i = $num%2;
1.1 raeburn 373: }
1.78 bisitz 374: $output .= &Apache::lonhtmlcommon::row_title(
375: '<span title="'.&mt('required').'">'.
1.79 damieng 376: $html_lt{'emad'}.' <span class="LC_info">*</span></span>'
1.78 bisitz 377: ,undef,$css[$i]).
1.50 raeburn 378: '<input type="text" size="20" name="email" value="'.
1.79.2.3! raeburn 379: &HTML::Entities::encode($email,'"<>&').'" />'."\n";
! 380: unless ($shownsubmit) {
! 381: $output .= $topsubmit;
! 382: }
! 383: $output .= &Apache::lonhtmlcommon::row_closure();
1.50 raeburn 384: $num ++;
385: $i = $num%2;
1.79.2.1 raeburn 386: if ($knownuser) {
1.79.2.3! raeburn 387: if ($homeserver) {
! 388: unless ($helpform{'cc'} eq 'no') {
! 389: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'emac'},undef,$css[$i]).
! 390: '<input type="text" size="50" name="cc" value="" /><br />'."\n".
! 391: &Apache::lonhtmlcommon::row_closure();
! 392: $num ++;
! 393: $i = $num%2;
! 394: }
1.67 raeburn 395: }
1.50 raeburn 396: }
1.79.2.3! raeburn 397: unless ($helpform{'user'} eq 'no') {
! 398: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'unme'}/$html_lt{'doma'}",undef,$css[$i]);
! 399: my $udom_input = '<input type="hidden" name="udom" value="'.
! 400: &HTML::Entities::encode($udom,'"<>&').'" />'."\n";
! 401: my $uname_input = '<input type="hidden" name="uname" value="'.
! 402: &HTML::Entities::encode($uname,'"<>&').'" />'."\n";
! 403: if ($knownuser) {
! 404: $output .= '<i>'.$html_lt{'unme'}.'</i>: '.$uname.' <i>'.$html_lt{'doma'}.'</i>: '.$udom.$udom_input.$uname_input;
1.44 raeburn 405: } else {
1.79.2.3! raeburn 406: my $udomform = '';
! 407: my $unameform = '';
! 408: if (($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
! 409: $output .= $html_lt{'entu'};
! 410: } elsif (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
! 411: $output .= $html_lt{'chdo'};
! 412: } else {
! 413: $output .= $html_lt{'entr'};
1.60 raeburn 414: }
1.79.2.3! raeburn 415: $output .= '<br />'."\n";
! 416: if (!$public) {
! 417: if ($env{'user.domain'} =~ /^$match_domain$/) {
! 418: $udomform = '<i>'.$html_lt{'doma'}.'</i>: '.$udom.$udom_input;
! 419: } elsif ($env{'user.name'} =~ /^$match_username$/) {
! 420: $unameform = '<i>'.$html_lt{'unme'}.'</i>: '.$uname.' '.$uname_input;
! 421: }
! 422: }
! 423: if ($udomform eq '') {
! 424: $udomform = '<i>'.$html_lt{'doma'}.'</i>: ';
! 425: $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom')."\n";
! 426: }
! 427: if ($unameform eq '') {
! 428: $unameform= '<i>'.$html_lt{'unme'}.'</i>: <input type="text" size="20" name="uname" value="'.$uname.'" /> ';
! 429: }
! 430: $output .= $unameform.$udomform;
1.1 raeburn 431: }
1.79.2.3! raeburn 432: $output .= &Apache::lonhtmlcommon::row_closure();
! 433: $num ++;
1.1 raeburn 434: }
1.50 raeburn 435: $i = $num%2;
1.79 damieng 436: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'urlp'}",undef,$css[$i]).
1.70 raeburn 437: $server."\n".'<input type="hidden" name="sourceurl" value="'.
438: &HTML::Entities::encode($sourceurl,'"<>&').'" />'."\n".
1.50 raeburn 439: &Apache::lonhtmlcommon::row_closure();
1.79.2.3! raeburn 440: unless ($helpform{'phone'} eq 'no') {
! 441: my $reqd;
! 442: if ($helpform{'phone'} eq 'req') {
! 443: $reqd = '<span class="LC_info">*</span>';
! 444: }
! 445: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'phon'}.$reqd,undef,'LC_evenrow_value').
! 446: '<input type="text" size="15" name="phone" /><br />'."\n".
! 447: &Apache::lonhtmlcommon::row_closure();
! 448: $num ++;
! 449: $i = $num%2;
! 450: }
! 451: unless ($helpform{'course'} eq 'no') {
! 452: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'crsd'}$details_title",undef,$css[$i]);
1.10 raeburn 453: if ($totcodes > 0) {
454: my $numtitles = @codetitles;
455: if ($numtitles == 0) {
1.79 damieng 456: $output .= $html_lt{'enin'}.':
1.67 raeburn 457: <input type="text" name="coursecode" size="15" value="" />'."\n";
1.10 raeburn 458: } else {
1.57 raeburn 459: my @standardnames = &Apache::loncommon::get_standard_codeitems();
1.10 raeburn 460: my $lasttitle = $numtitles;
461: if ($numtitles > 4) {
462: $lasttitle = 4;
1.79.2.3! raeburn 463: }
! 464: my $onchange;
! 465: if ($sectionlist) {
! 466: $onchange = 'toggleSecVis()';
! 467: }
1.44 raeburn 468: $output .= '<table><tr><td>'.$codetitles[0].'<br />'."\n".
1.79.2.3! raeburn 469: '<select name="'.$standardnames[0].'" onchange="courseSet('."'$codetitles[0]'".');'.$onchange.'">'."\n".
1.79 damieng 470: ' <option value="-1">'.$html_lt{'sele'}."</option>\n";
1.10 raeburn 471: my @items = ();
1.20 raeburn 472: my @longitems = ();
1.10 raeburn 473: if ($idlist{$codetitles[0]} =~ /","/) {
1.40 raeburn 474: @items = split(/","/,$idlist{$codetitles[0]});
1.10 raeburn 475: } else {
476: $items[0] = $idlist{$codetitles[0]};
477: }
1.20 raeburn 478: if (defined($idlist_titles{$codetitles[0]})) {
479: if ($idlist_titles{$codetitles[0]} =~ /","/) {
1.40 raeburn 480: @longitems = split(/","/,$idlist_titles{$codetitles[0]});
1.20 raeburn 481: } else {
482: $longitems[0] = $idlist_titles{$codetitles[0]};
483: }
1.22 raeburn 484: for (my $i=0; $i<@longitems; $i++) {
485: if ($longitems[$i] eq '') {
486: $longitems[$i] = $items[$i];
487: }
488: }
1.20 raeburn 489: } else {
490: @longitems = @items;
491: }
492: for (my $i=0; $i<@items; $i++) {
1.44 raeburn 493: $output .= ' <option value="'.$items[$i].'">'.$longitems[$i].'</option>'."\n";
1.10 raeburn 494: }
1.44 raeburn 495: $output .= '</select></td>';
1.10 raeburn 496: for (my $i=1; $i<$numtitles; $i++) {
1.44 raeburn 497: $output .= '<td>'.$codetitles[$i].'<br />'."\n".
1.79.2.3! raeburn 498: '<select name="'.$standardnames[$i].'" onchange="courseSet('."'$codetitles[$i]'".');'.$onchange.'">'."\n".
1.79 damieng 499: '<option value="-1"><-'.$html_lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
1.10 raeburn 500: '</select>'."\n".
1.44 raeburn 501: '</td>'."\n";
1.10 raeburn 502: }
1.44 raeburn 503: $output .= '</tr></table>';
1.10 raeburn 504: if ($numtitles > 4) {
1.44 raeburn 505: $output .= '<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
1.79.2.3! raeburn 506: '<select name="'.$standardnames[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".');'.$onchange.'">'."\n".
1.79 damieng 507: '<option value="-1"><-'.$html_lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
1.44 raeburn 508: '</select>'."\n";
1.10 raeburn 509: }
510: }
511: } else {
1.79 damieng 512: $output .= $html_lt{'enin'}.':
1.67 raeburn 513: <input type="text" name="coursecode" size="15" value="" />'."\n";
1.10 raeburn 514: }
1.79.2.3! raeburn 515: my $reqd;
! 516: if ($helpform{'course'} eq 'req') {
! 517: $reqd = '<span class="LC_info">*</span>';
! 518: }
! 519: $output .= '<br />'.$html_lt{'enct'}.$reqd.':
! 520: <input type="text" name="title" size="25" value="'.
1.44 raeburn 521: &HTML::Entities::encode($ctitle,'"<>&').'" />'."\n";
1.79.2.3! raeburn 522: $output .= &Apache::lonhtmlcommon::row_closure();
! 523: $num ++;
! 524: $i = $num%2;
! 525: }
! 526: unless ($helpform{'section'} eq 'no') {
! 527: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'secn'},undef,$css[$i]);
! 528: if ($sectionlist) {
! 529: $output .= "<div id=\"LC_helpdesk_sectionlist\"><select name=\"sectionsel\">\n".
! 530: " <option value=\"\" selected=\"selected\">$html_lt{'sele'}</option>\n";
! 531: foreach my $id (sort(keys(%groupid))) {
! 532: if ($id eq $groupid{$id} || $groupid{$id} eq '') {
! 533: $output .= " <option value=".
! 534: &HTML::Entities::encode($id,'"<>&').
! 535: " >$id</option>\n";
! 536: } else {
! 537: $output .= " <option value=".
! 538: &HTML::Entities::encode($id,'"<>&').
! 539: " >$id - ($html_lt{'lsec'}: $groupid{$id})</option>\n";
! 540: }
1.1 raeburn 541: }
1.79.2.3! raeburn 542: $output .= '</select></div>'."\n".
! 543: '<div id="LC_helpdesk_section" style="display:none">'.
! 544: '<input type="text" name="sectiontxt" size="10" /></div>'."\n";
! 545: } else {
! 546: $output .= '<input type="text" name="section" size="10" />'."\n";
1.1 raeburn 547: }
1.79.2.3! raeburn 548: $output .= &Apache::lonhtmlcommon::row_closure();
! 549: $num ++;
! 550: $i = $num%2;
1.1 raeburn 551: }
1.78 bisitz 552: $output .= &Apache::lonhtmlcommon::row_title(
553: '<span title="'.&mt('required').'">'.
1.79 damieng 554: $html_lt{'subj'}.' <span class="LC_info">*</span></span>'
1.78 bisitz 555: ,undef,'LC_oddrow_value').
556: '<input type="text" size="40" name="subject" />'."\n".
1.44 raeburn 557: &Apache::lonhtmlcommon::row_closure().
1.78 bisitz 558: &Apache::lonhtmlcommon::row_title(
559: '<span title="'.&mt('required').'">'.
1.79 damieng 560: $html_lt{'detd'}.' <span class="LC_info">*</span></span>'
1.78 bisitz 561: ,undef,'LC_evenrow_value').
562: '<textarea rows="10" cols="45" name="description" style="word-wrap:normal;">'.
1.67 raeburn 563: '</textarea>'."\n".
1.44 raeburn 564: &Apache::lonhtmlcommon::row_closure();
1.50 raeburn 565: $num ++;
566: $i = $num%2;
1.79.2.1 raeburn 567: if ($knownuser) {
1.67 raeburn 568: if ($homeserver) {
1.79.2.3! raeburn 569: unless ($helpform{'screenshot'} eq 'no') {
! 570: my $max = 1048576;
! 571: my $showmax = 1.00;
! 572: if ($helpform{'maxsize'} =~ /^\d+\.\d*$/) {
! 573: $max *= $helpform{'maxsize'};
! 574: $showmax = $helpform{'maxsize'};
! 575: }
! 576: $showmax = ' ('.sprintf("%.2f",$showmax).' '.&mt('MB max.').')';
! 577: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'opfi'},undef,$css[$i]).
1.67 raeburn 578: ' <input type="file" name="screenshot" size="20" /><br />'.
1.79.2.3! raeburn 579: "\n".$html_lt{'uplf'}.$showmax."\n".
1.67 raeburn 580: &Apache::lonhtmlcommon::row_closure();
1.79.2.3! raeburn 581: $num ++;
! 582: $i = $num%2;
! 583: }
1.67 raeburn 584: }
1.69 raeburn 585: } else {
1.79.2.1 raeburn 586: if ($captcha_form) {
1.78 bisitz 587: $output .= &Apache::lonhtmlcommon::row_title(
588: '<span title="'.&mt('required').'">'.
589: &mt('Validation').
590: ' <span class="LC_info">*</span></span>'
591: ,undef,$css[$i]).
1.79.2.1 raeburn 592: $captcha_form."\n".
1.69 raeburn 593: &Apache::lonhtmlcommon::row_closure();
594: $num ++;
595: $i = $num%2;
596: }
1.5 raeburn 597: }
1.79 damieng 598: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'fini'},undef,$css[$i]);
1.44 raeburn 599: $output .= <<END;
1.1 raeburn 600: <table border="0" cellpadding="8" cellspacing="0">
601: <tr>
602: <td>
1.44 raeburn 603: <input type="hidden" name="command" value="process" />
1.79 damieng 604: <input type="button" value="$html_lt{'subm'}" onclick="validate()" />
1.1 raeburn 605: </td>
606: <td> </td>
607: <td>
1.79 damieng 608: <input type="reset" value="$html_lt{'clfm'}" />
1.1 raeburn 609: </td>
610: </tr>
611: </table>
1.44 raeburn 612: END
613: $output .= &Apache::lonhtmlcommon::row_closure(1);
614: $output .= &Apache::lonhtmlcommon::end_pick_box();
615: $r->print(<<END);
616: $output
1.14 raeburn 617: </form>
1.44 raeburn 618: <br />
1.1 raeburn 619: END
1.30 albertel 620: $r->print(&Apache::loncommon::end_page());
1.5 raeburn 621: return;
1.1 raeburn 622: }
623:
624: sub print_request_receipt {
625: my ($r,$url,$function) = @_;
1.69 raeburn 626: my $public;
627: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
628: $public = 1;
629: }
1.79.2.3! raeburn 630: my $lonhost = $r->dir_config('lonHostID');
1.69 raeburn 631: unless (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
632: my ($captcha_chk,$captcha_error) =
633: &Apache::loncommon::captcha_response('login',$lonhost);
634: if ($captcha_chk != 1) {
635: $r->print(&Apache::loncommon::start_page('Support request failed',undef,
636: {'function' => $function,
637: 'add_entries' => {
638: topmargin => "0",
639: marginheight => "0",
640: },
641: 'only_body' => 1,}));
642: if ($r->uri eq '/adm/helpdesk') {
643: &print_header($r,$url,'process');
644: }
1.75 bisitz 645: $r->print(
646: '<h2>'.&mt('Support request failed').'</h2>'.
647: &Apache::lonhtmlcommon::confirm_success(
648: &mt('Validation of the code you entered failed.'),1).
649: '<br /><br />'.
650: &Apache::lonhtmlcommon::actionbox([
651: &mt('[_1]Go back[_2] and try again',
652: '<a href="javascript:history.go(-1)">','</a>')]).
1.69 raeburn 653: &Apache::loncommon::end_page());
654: return;
655: }
656: }
1.26 raeburn 657: my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
658: my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
1.5 raeburn 659: my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
1.27 raeburn 660: my @cookievars = ('lonID');
1.5 raeburn 661:
662: my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
1.45 raeburn 663: my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'};
664: my $defdom = &get_domain();
1.79.2.3! raeburn 665: my ($to,$bcc,$addtext) =
! 666: &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
! 667: $defdom,$origmail);
1.5 raeburn 668: my $from = $admin;
1.79.2.3! raeburn 669: my %helpform;
1.56 raeburn 670: my %domconfig =
671: &Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
672: if (ref($domconfig{'contacts'}) eq 'HASH') {
1.79.2.3! raeburn 673: if (ref($domconfig{'contacts'}{'helpform'}) eq 'HASH') {
! 674: %helpform = %{$domconfig{'contacts'}{'helpform'}};
1.56 raeburn 675: }
676: }
1.1 raeburn 677: my $reporttime = &Apache::lonlocal::locallocaltime(time);
1.79.2.3! raeburn 678: my %formvars = (
! 679: email => 1,
! 680: sourceurl => 1,
! 681: subject => 1,
! 682: description => 1,
! 683: );
! 684: unless ($helpform{'username'} eq 'no') {
! 685: $formvars{'username'} = 1;
! 686: }
! 687: unless ($helpform{'user'} eq 'no') {
! 688: $formvars{'uname'} = 1;
! 689: $formvars{'udom'} = 1;
! 690: }
! 691: unless ($helpform{'phone'} eq 'no') {
! 692: $formvars{'phone'} = 1;
! 693: }
! 694: unless ($helpform{'section'} eq 'no') {
! 695: $formvars{'section'} = 1;
! 696: }
! 697: unless ($helpform{'course'} eq 'no') {
! 698: $formvars{'course'} = 1;
! 699: }
! 700: unless ($helpform{'cc'} eq 'no') {
! 701: $formvars{'cc'} = 1;
! 702: }
! 703: unless ($helpform{'screenshot'} eq 'no') {
! 704: $formvars{'screenshot'} = 1;
! 705: }
! 706: my $coursecode;
! 707: if ($formvars{'course'}) {
! 708: $coursecode = $env{'form.coursecode'};
1.57 raeburn 709: if ($coursecode eq '') {
1.79.2.3! raeburn 710: my $totcodes = 0;
! 711: my %coursecodes;
! 712: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$defdom);
! 713: my @standardnames = &Apache::loncommon::get_standard_codeitems();
! 714: if ($totcodes > 0) {
! 715: my $noregexps = 1;
! 716: $coursecode =
! 717: &Apache::courseclassifier::instcode_from_selectors($defdom,$noregexps);
! 718: }
! 719: if ($coursecode eq '') {
! 720: foreach my $item (@standardnames) {
! 721: if ((defined($env{'form.'.$item})) && ($env{'form.'.$item} ne '-1')) {
! 722: $coursecode .= $env{'form.'.$item};
! 723: }
1.57 raeburn 724: }
725: }
1.19 raeburn 726: }
727: }
1.40 raeburn 728: my %lt = &Apache::lonlocal::texthash (
1.44 raeburn 729: username => 'Name',
1.52 schafran 730: email => 'E-mail',
1.46 raeburn 731: cc => 'Cc',
1.44 raeburn 732: user => 'Username/domain',
733: phone => 'Phone',
734: crsi => 'Course Information',
735: subject => 'Subject',
736: description => 'Description',
737: sourceurl => 'URL',
738: date => 'Date/Time',
739: secn => 'Section',
740: warn => 'Warning: Problem with support e-mail address',
741: your => 'Your support request contained the following information',
742: sect => 'section',
743: info => 'Information supplied',
744: adin => 'Additional information recorded',
1.40 raeburn 745: );
1.46 raeburn 746:
1.72 raeburn 747: my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist,$homeserver);
748: unless ($public) {
1.67 raeburn 749: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
750: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
751: $env{'user.domain'});
752: }
753: }
1.79.2.3! raeburn 754: my ($cid,$cdom,$cnum,$sectionlist,$ccode);
! 755: if ($homeserver) {
! 756: $cid = $env{'request.course.id'};
! 757: }
! 758: if ($cid) {
! 759: $cdom = $env{'course.'.$cid.'.domain'};
! 760: $cnum = $env{'course.'.$cid.'.num'};
! 761: }
! 762: if ($cdom && $cnum) {
! 763: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
! 764: $ccode = $csettings{'internal.coursecode'};
! 765: $sectionlist = $csettings{'internal.sectionnums'};
! 766: }
! 767: if (($homeserver) && (defined($env{'form.cc'})) && ($formvars{'cc'})) {
1.46 raeburn 768: my @ccs;
769: if ($env{'form.cc'} =~ /,/) {
770: @ccs = split(/,/,$env{'form.cc'});
771: } else {
772: $env{'form.cc'} =~ s/^\s+//;
773: $env{'form.cc'} =~ s/\s+$//;
774: @ccs = $env{'form.cc'};
775: }
776: foreach my $cc (@ccs) {
777: $cc =~ s/^\s+//g;
778: $cc =~ s/\s+$//g;
779: if ($cc =~ m/^[^\@]+\@[^\@]+$/) {
780: if (!(grep(/^\Q$cc\E$/,@ok_ccs))) {
781: push(@ok_ccs,$cc);
782: }
1.57 raeburn 783: } elsif ($cc ne '') {
1.46 raeburn 784: if (!(grep(/^\Q$cc\E$/,@bad_ccs))) {
785: push(@bad_ccs,$cc);
786: }
787: }
788: }
789: if (@ok_ccs > 0) {
790: $okcclist = join(', ',@ok_ccs);
791: }
792: if (@bad_ccs == 1) {
1.71 raeburn 793: if ($bad_ccs[0] ne '') {
1.74 raeburn 794: $badccmsg .= '<br />'.&mt('The following Cc e-mail address is invalid: ').&Apache::loncommon::cleanup_html($bad_ccs[0]);
1.71 raeburn 795: }
1.46 raeburn 796: } elsif (@bad_ccs > 1) {
1.74 raeburn 797: $badccmsg .= '<br />'.&mt('The following Cc e-mail addresses are invalid: '). &Apache::loncommon::cleanup_html(join(', ',@bad_ccs));
1.46 raeburn 798: }
799: }
1.44 raeburn 800: $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
1.79.2.3! raeburn 801: if ($formvars{'course'}) {
! 802: $env{'form.crsi'} = $env{'form.title'};
! 803: if ($coursecode ne '') {
! 804: $env{'form.crsi'} .= ' - '.$coursecode;
! 805: }
! 806: }
! 807: if ($formvars{'section'}) {
! 808: my $section;
! 809: if ($sectionlist) {
! 810: if ($coursecode eq $ccode) {
! 811: $section = $env{'form.sectionsel'}
! 812: } else {
! 813: $section = $env{'form.sectiontxt'};
! 814: }
! 815: } else {
! 816: $section = $env{'form.section'};
! 817: }
! 818: $env{'form.crsi'} .= ' - '.$lt{'sect'}.': '.$section;
! 819: }
! 820: my $supportmsg;
! 821: if ($formvars{'username'}) {
! 822: $supportmsg .= "$lt{'username'}: $env{'form.username'}\n";
! 823: }
! 824: $supportmsg .= "$lt{'email'}: $env{'form.email'}\n";
! 825: if (($homeserver) && (defined($env{'form.cc'})) && ($formvars{'cc'})) {
! 826: $supportmsg .= "$lt{'cc'}: $okcclist\n";
! 827: }
! 828: if ($formvars{'user'}) {
! 829: $supportmsg .= "$lt{'user'}: $env{'form.user'}\n";
! 830: }
! 831: if ($formvars{'phone'}) {
! 832: $supportmsg .= "$lt{'phone'}: $env{'form.phone'}\n";
! 833: }
! 834: if ($formvars{'course'}) {
! 835: $supportmsg .= "$lt{'crsi'}: $env{'form.crsi'}\n";
! 836: }
! 837: $supportmsg .= "$lt{'subject'}: $env{'form.subject'}
1.44 raeburn 838: $lt{'description'}: $env{'form.description'}
839: $lt{'sourceurl'}: $env{'form.sourceurl'}
1.40 raeburn 840: $lt{'date'}: $reporttime
1.79.2.3! raeburn 841: ";
1.1 raeburn 842:
1.44 raeburn 843: my $displaymsg;
1.46 raeburn 844: foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') {
1.44 raeburn 845: if ($env{'form.'.$item} ne '') {
846: if ($item eq 'description') {
847: my $descrip = $env{'form.description'};
1.74 raeburn 848: $descrip = &Apache::loncommon::cleanup_html($descrip);
1.54 raeburn 849: $descrip =~ s|[\n\r\f]|<br />|g;
1.44 raeburn 850: $displaymsg .=
851: '<span class="LC_helpform_receipt_cat">'.
852: "$lt{$item}</span>: $descrip<br />\n";
853: } elsif ($item eq 'sourceurl') {
854: my $showurl = $env{'form.sourceurl'};
855: $showurl =~ s/\?.*$//;
1.74 raeburn 856: $showurl = &Apache::loncommon::cleanup_html($showurl);
1.44 raeburn 857: $displaymsg .=
858: '<span class="LC_helpform_receipt_cat">'.
859: "$lt{$item}</span>: $showurl<br />\n";
1.46 raeburn 860: } elsif ($item eq 'cc') {
1.79.2.3! raeburn 861: next if ($helpform{'cc'} eq 'no');
1.71 raeburn 862: if ($okcclist) {
1.74 raeburn 863: my $showcclist = &Apache::loncommon::cleanup_html($okcclist);
1.71 raeburn 864: $displaymsg .=
865: '<span class="LC_helpform_receipt_cat">'.
866: "$lt{$item}</span>: $showcclist<br />\n";
867: }
1.44 raeburn 868: } else {
1.79.2.3! raeburn 869: if (($item eq 'username') || ($item eq 'user') || ($item eq 'phone')) {
! 870: next if ($helpform{$item} eq 'no');
! 871: }
! 872: next if (($item eq 'crsi') && ($helpform{'course'} eq 'no'));
1.54 raeburn 873: my $showitem = $env{'form.'.$item};
1.74 raeburn 874: $showitem = &Apache::loncommon::cleanup_html($showitem);
1.44 raeburn 875: $displaymsg .=
876: '<span class="LC_helpform_receipt_cat">'.
1.54 raeburn 877: "$lt{$item}</span>: $showitem<br />\n";
1.44 raeburn 878: }
879: }
880: }
881: $displaymsg .= '<span class="LC_helpform_receipt_cat">'.
882: $lt{'date'}.'</span>: '.$reporttime.'<br />'."\n";
1.32 albertel 883:
884: my $start_page =
885: &Apache::loncommon::start_page('Support request recorded',undef,
1.33 albertel 886: {'function' => $function,
887: 'add_entries' => {
888: topmargin => "0",
889: marginheight => "0",
890: },
891: 'only_body' => 1,});
1.32 albertel 892:
1.14 raeburn 893: $r->print(<<"END");
1.32 albertel 894: $start_page
1.73 bisitz 895: <form name="logproblem" action="">
1.44 raeburn 896: <input type="hidden" name="command" value="result" />
1.16 raeburn 897: </form>
1.1 raeburn 898: END
1.14 raeburn 899: if ($r->uri eq '/adm/helpdesk') {
900: &print_header($r,$url,'process');
901: }
1.45 raeburn 902: my $bad_email = 0;
903: if ($to =~ /,/) {
904: my @ok_email;
905: foreach my $email (split(/,/,$to)) {
906: if ($email =~ m/^[^\@]+\@[^\@]+$/) {
1.46 raeburn 907: if (!grep(/^\Q$email\E$/,@ok_email)) {
908: push(@ok_email,$email);
909: }
1.45 raeburn 910: }
911: }
912: if (@ok_email > 0) {
913: $to = join(',',@ok_email);
914: } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) {
915: $to = $admin;
916: } else {
917: $bad_email = 1;
918: }
919: } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) {
920: if ($admin =~ m/^[^\@]+\@[^\@]+$/) {
921: $to = $admin;
1.9 raeburn 922: } else {
1.45 raeburn 923: $bad_email = 1;
924: }
925: }
1.66 bisitz 926:
927: my $message;
928: if (!$bad_email) {
929: $message = &Apache::lonhtmlcommon::confirm_success(
930: &mt('A support request has been sent to [_1]','<tt>'.$to.'</tt>'));
931: } else {
932: $message = &Apache::lonhtmlcommon::confirm_success(
933: $lt{'warn'}.'<br />'
934: .&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has [_2]not[_3] been sent to the LON-CAPA support staff or administrator at your institution.','<tt>'.$to.'</tt>','<b>','</b>')
935: .' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'),1);
936: $to = 'helpdesk@lon-capa.org';
1.1 raeburn 937: }
1.66 bisitz 938: $r->print(&Apache::loncommon::confirmwrapper($message));
939:
1.25 albertel 940: if (defined($env{'form.email'})) {
1.46 raeburn 941: $env{'form.email'} =~ s/^\s+//;
942: $env{'form.email'} =~ s/\s+$//;
1.25 albertel 943: if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
944: $from = $env{'form.email'};
1.5 raeburn 945: }
946: }
947:
1.46 raeburn 948: if (defined($env{'form.cc'})) {
949: if ($badccmsg) {
950: $displaymsg .= $badccmsg;
951: }
952: }
953:
1.25 albertel 954: my $subject = $env{'form.subject'};
1.44 raeburn 955: $subject =~ s/(`)/'/g;
956: $subject =~ s/\$/\(\$\)/g;
957: $supportmsg =~ s/(`)/'/g;
958: $supportmsg =~ s/\$/\(\$\)/g;
959: $displaymsg =~ s/(`)/'/g;
960: $displaymsg =~ s/\$/\(\$\)/g;
1.5 raeburn 961: my $fname;
962:
963: my $attachmentpath = '';
1.79.2.3! raeburn 964: my $showsize = '';
! 965:
1.72 raeburn 966: if ((defined($env{'user.name'})) && (!$public)) {
1.67 raeburn 967: if ($homeserver && $env{'form.screenshot.filename'}) {
1.79.2.3! raeburn 968: unless ($helpform{'screenshot'} eq 'no') {
! 969: my $attachmentsize = length($env{'form.screenshot'});
! 970: my $max = 1048576;
! 971: my $showmax = 1.00;
! 972: if ($helpform{'maxsize'} =~ /^\d+\.\d*$/) {
! 973: $max *= $helpform{'maxsize'};
! 974: $showmax = $helpform{'maxsize'};
! 975: }
! 976: $showmax = '('.sprintf("%.2f",$showmax).' MB)';
! 977: $showsize = $attachmentsize/1048576;
! 978: $showsize = '('.sprintf("%.2f",$showsize).' MB)';
! 979: if ($attachmentsize > $max) {
! 980: $displaymsg .= '<br /><span class="LC_warning">'.
! 981: &mt('The uploaded screenshot file [_1] included with your request exceeded the maximum allowed size [_2], and has therefore been discarded.',$showsize,$showmax).'</span>';
! 982: } else {
! 983: $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
! 984: }
1.5 raeburn 985: }
986: }
987: }
988:
1.40 raeburn 989: my %cookies;
1.27 raeburn 990: my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
1.39 albertel 991: if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
1.27 raeburn 992: $cookies{'lonID'} = $1;
993: }
994:
1.5 raeburn 995: if ($attachmentpath =~ m-/([^/]+)$-) {
996: $fname = $1;
1.51 bisitz 997: $displaymsg .= '<br />'
1.79.2.3! raeburn 998: .&mt('An uploaded screenshot file [_1] was included in the request sent by [_2].'
! 999: ,'<span class="LC_filename">'.$fname.'</span> '.$showsize,
1.51 bisitz 1000: ,$env{'user.name'}.':'.$env{'user.domain'}
1001: );
1.5 raeburn 1002: $supportmsg .= "\n";
1.40 raeburn 1003: foreach my $var (@cookievars) {
1004: $supportmsg .= "$var: $cookies{$var}\n";
1.27 raeburn 1005: }
1.40 raeburn 1006: foreach my $var(@ENVvars) {
1007: $supportmsg .= "$var: $ENV{$var}\n";
1.26 raeburn 1008: }
1.40 raeburn 1009: foreach my $var (@envvars) {
1010: $supportmsg .= "$var: $env{$var}\n";
1.5 raeburn 1011: }
1012: }
1.79.2.3! raeburn 1013:
! 1014: my $cc_string;
! 1015: if ($homeserver) {
! 1016: if (@ok_ccs > 0) {
! 1017: $cc_string = join(', ',@ok_ccs);
! 1018: }
! 1019: }
! 1020:
! 1021: my $attachment_text = '';
! 1022: unless ($homeserver && $attachmentpath) {
! 1023: foreach my $var (@cookievars) {
! 1024: $attachment_text .= "$var: $cookies{$var}\n";
! 1025: }
! 1026: foreach my $var (@ENVvars) {
! 1027: $attachment_text .= "$var: $ENV{$var}\n";
! 1028: }
! 1029: foreach my $var (@envvars) {
! 1030: $attachment_text .= "$var: $env{$var}\n";
! 1031: }
! 1032: foreach my $var (@loncvars) {
! 1033: $attachment_text .= "$var: $env{$var}\n";
! 1034: }
! 1035: }
! 1036:
! 1037: if ($addtext) {
! 1038: my ($addloc,$addstr) = split(/:/,$addtext,2);
! 1039: $addstr = &unescape($addstr);
! 1040: if ($addloc eq 's') {
! 1041: $subject = $addstr.' '.$subject;
! 1042: } elsif ($addloc eq 'b') {
! 1043: $supportmsg = $addstr."\n".$supportmsg;
! 1044: }
! 1045: }
! 1046:
1.5 raeburn 1047: my $msg = MIME::Lite->new(
1048: From => $from,
1049: To => $to,
1050: Subject => $subject,
1051: Type =>'TEXT',
1052: Data => $supportmsg,
1053: );
1.67 raeburn 1054: if ($homeserver) {
1055: if (@ok_ccs > 0) {
1056: my $cc_string = join(', ',@ok_ccs);
1057: $msg->add("Cc" => $cc_string);
1058: }
1.46 raeburn 1059: }
1.56 raeburn 1060: if ($bcc ne '') {
1061: $msg->add("Bcc" => $bcc);
1062: }
1.65 raeburn 1063: $msg->attr("content-type" => "text/plain");
1064: $msg->attr("content-type.charset" => "UTF-8");
1.5 raeburn 1065:
1.67 raeburn 1066: if ($homeserver && $attachmentpath) {
1.5 raeburn 1067: my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath);
1068: $msg->attach(Type => $type,
1069: Path => $attachmentpath,
1070: Filename => $fname
1071: );
1072:
1.79.2.3! raeburn 1073: } elsif ($attachment_text ne '') {
1.5 raeburn 1074: $msg->attach(Type => 'TEXT',
1.79.2.3! raeburn 1075: Data => $attachment_text);
1.5 raeburn 1076: }
1077:
1078: ### Send it:
1079: $msg->send('sendmail');
1080:
1.44 raeburn 1081: if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
1.5 raeburn 1082: unlink($attachmentpath);
1083: }
1.44 raeburn 1084: $r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n");
1.55 bisitz 1085: $r->print('<div style="width:620px;">'.
1086: &Apache::lonhtmlcommon::start_pick_box().
1.44 raeburn 1087: &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".
1088: &Apache::lonhtmlcommon::row_closure().
1089: &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value'));
1090: my $envmsg;
1.40 raeburn 1091: foreach my $var (@cookievars) {
1.44 raeburn 1092: if ($cookies{$var} ne '') {
1093: $envmsg.= '<span class="LC_helpform_receipt_cat">'.
1094: $var.'</span>: '.$cookies{$var}.', ';
1.27 raeburn 1095: }
1096: }
1.40 raeburn 1097: foreach my $var (@ENVvars) {
1.44 raeburn 1098: if ($ENV{$var} ne '') {
1099: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
1100: $var.'</span>: '.$ENV{$var}.', ';
1.26 raeburn 1101: }
1102: }
1.40 raeburn 1103: foreach my $var (@envvars) {
1.44 raeburn 1104: if ($env{$var} ne '') {
1105: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
1106: $var.'</span>: '.$env{$var}.', ';
1.5 raeburn 1107: }
1.1 raeburn 1108: }
1.44 raeburn 1109: $envmsg =~ s/, $//;
1110: $r->print($envmsg."\n".
1111: &Apache::lonhtmlcommon::row_closure(1)."\n".
1.55 bisitz 1112: &Apache::lonhtmlcommon::end_pick_box().
1113: "</div>\n".
1.44 raeburn 1114: &Apache::loncommon::end_page());
1.1 raeburn 1115: }
1116:
1.14 raeburn 1117: sub print_header {
1.44 raeburn 1118: my ($r,$origurl,$command) = @_;
1.14 raeburn 1119: my $location=&Apache::loncommon::lonhttpdurl("/adm");
1120: my ($component_url);
1121: my $helpdesk_link = '<a href="javascript:validate()">';
1.44 raeburn 1122: if ($command eq 'process') {
1.14 raeburn 1123: $helpdesk_link = '<a href="/adm/helpdesk">';
1124: }
1125: my %lt = &Apache::lonlocal::texthash (
1.67 raeburn 1126: login => 'Log-in help',
1127: ask => 'Ask helpdesk',
1128: getst => 'Getting started guide',
1.79.2.3! raeburn 1129: back => 'Back to last location',
1.47 bisitz 1130: headline => 'help/support',
1.67 raeburn 1131: stud => 'Students',
1132: ifyo => 'If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.',
1133: cont => 'Contact your instructor instead.',
1.21 raeburn 1134: );
1.47 bisitz 1135: my ($getstartlink,$reviewtext);
1.21 raeburn 1136: if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
1137: $getstartlink = qq|<td align="center"> <b><a href="/adm/gettingstarted.html">$lt{'getst'}</a></td>|;
1.47 bisitz 1138: $reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.');
1139: } else {
1140: $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.');
1.21 raeburn 1141: }
1.70 raeburn 1142: my $linkback;
1.59 raeburn 1143: if ($origurl eq '') {
1.70 raeburn 1144: $linkback = 'javascript:history.go(-1)';
1145: } else {
1146: $linkback = &HTML::Entities::encode($origurl,'"<>&');
1.59 raeburn 1147: }
1.68 raeburn 1148: my $loginhelp = &Apache::lonauth::loginhelpdisplay();
1149: if ($loginhelp eq '') {
1150: $loginhelp = '/adm/loginproblems.html';
1151: }
1.67 raeburn 1152: $r->print(<<"END");
1153: <table width="620" border="0" cellspacing="0" cellpadding="0" style="height: 55px;">
1154: <tr>
1155: <td width="5" height="50"> </td>
1156: <td height="50">
1.53 bisitz 1157: <fieldset>
1158: <legend>
1.67 raeburn 1159: <img src="$location/lonIcons/minilogo.gif" height="20" width="29" alt="logo" style="vertical-align:bottom" />
1.53 bisitz 1160: LON-CAPA $lt{'headline'}
1161: </legend>
1.44 raeburn 1162: <table id="LC_helpmenu_links">
1163: <tr>
1.68 raeburn 1164: <td align="center"><span class="LC_nobreak"><img src="$location/help/help.png" border="0" alt="($lt{'login'})" style="vertical-align:middle" /> <b><a href="$loginhelp">$lt{'login'}</a></b> </span></td>
1.67 raeburn 1165: <td align="center"><span class="LC_nobreak"> <b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" style="vertical-align:middle" /> $lt{'ask'}</a></b> </span></td>$getstartlink
1.70 raeburn 1166: <td align="center"><span class="LC_nobreak"> <b><a href="$linkback" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" style="vertical-align:middle" /> $lt{'back'}</a></b> </span></td>
1.44 raeburn 1167: </tr>
1.14 raeburn 1168: </table>
1169: </fieldset>
1170: </td>
1.67 raeburn 1171: <td width="5"> </td>
1.14 raeburn 1172: </tr>
1.67 raeburn 1173: <tr>
1174: <td colspan="3" height="5"> </td>
1.14 raeburn 1175: </tr>
1176: END
1.44 raeburn 1177: if ($command ne 'process') {
1.67 raeburn 1178: my $stuwarn = &mt('Do [_1]not[_2] use this form to ask about course content.',
1179: '<b>','</b>');
1180: $r->print(<<"END");
1.14 raeburn 1181: <tr>
1.67 raeburn 1182: <td colspan="3">$reviewtext
1.76 bisitz 1183: $lt{'ifyo'}
1184: <p class="LC_info">
1185: <b>$lt{'stud'}:</b>
1186: $stuwarn $lt{'cont'}
1187: </p><br />
1.14 raeburn 1188: </td>
1.67 raeburn 1189: </tr>
1190: END
1.14 raeburn 1191: }
1192: $r->print('
1193: </table>');
1194: return;
1195: }
1196:
1.45 raeburn 1197: sub get_domain {
1198: my $codedom;
1199: if (exists($env{'form.codedom'})) {
1.70 raeburn 1200: if (&Apache::lonnet::domain($env{'form.codedom'}) ne '') {
1201: return $env{'form.codedom'};
1202: }
1203: }
1204: if ($env{'request.course.id'}) {
1.45 raeburn 1205: $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'};
1206: } elsif ($env{'request.role.domain'}) {
1207: $codedom = $env{'request.role.domain'};
1208: } else {
1.54 raeburn 1209: $codedom = &Apache::lonnet::default_login_domain();
1.45 raeburn 1210: }
1211: return $codedom;
1212: }
1213:
1.1 raeburn 1214: 1;
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