Annotation of loncom/interface/lonsupportreq.pm, revision 1.82
1.24 albertel 1: #
1.82 ! raeburn 2: # $Id: lonsupportreq.pm,v 1.81 2015/06/23 02:42:34 musolffc Exp $
1.24 albertel 3: #
4: # Copyright Michigan State University Board of Trustees
5: #
6: # This file is part of the LearningOnline Network with CAPA (LON-CAPA).
7: #
8: # LON-CAPA is free software; you can redistribute it and/or modify
9: # it under the terms of the GNU General Public License as published by
10: # the Free Software Foundation; either version 2 of the License, or
11: # (at your option) any later version.
12: #
13: # LON-CAPA is distributed in the hope that it will be useful,
14: # but WITHOUT ANY WARRANTY; without even the implied warranty of
15: # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
16: # GNU General Public License for more details.
17: #
18: # You should have received a copy of the GNU General Public License
19: # along with LON-CAPA; if not, write to the Free Software
20: # Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
21: #
22: # /home/httpd/html/adm/gpl.txt
23: #
24: # http://www.lon-capa.org/
25: #
26:
1.1 raeburn 27: package Apache::lonsupportreq;
28:
29: use strict;
1.27 raeburn 30: use CGI::Cookie();
1.1 raeburn 31: use Apache::Constants qw(:common);
1.2 albertel 32: use Apache::loncommon();
1.43 raeburn 33: use Apache::lonhtmlcommon;
1.24 albertel 34: use Apache::lonnet;
1.1 raeburn 35: use Apache::lonlocal;
1.34 albertel 36: use Apache::lonacc();
1.68 raeburn 37: use Apache::lonauth();
1.38 raeburn 38: use Apache::courseclassifier;
1.60 raeburn 39: use LONCAPA qw(:DEFAULT :match);
1.70 raeburn 40: use HTML::Entities;
1.1 raeburn 41:
42: sub handler {
1.2 albertel 43: my ($r) = @_;
44: &Apache::loncommon::content_type($r,'text/html');
1.1 raeburn 45: $r->send_http_header;
46:
47: if ($r->header_only) {
48: return OK;
49: }
1.42 albertel 50: if ($r->uri eq '/adm/helpdesk') {
51: &Apache::lonlocal::get_language_handle($r);
52: }
53:
1.12 raeburn 54: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
55: if ($r->uri eq '/adm/helpdesk') {
1.34 albertel 56: &Apache::lonacc::get_posted_cgi($r);
1.12 raeburn 57: }
1.70 raeburn 58: my $function;
59: if ($env{'form.function'}) {
60: if (($env{'form.function'} eq 'norole') ||
61: ($env{'form.function'} eq 'student') ||
62: ($env{'form.function'} eq 'admin') ||
63: ($env{'form.function'} eq 'author')) {
64: $function = $env{'form.function'};
65: }
66: }
1.60 raeburn 67: my $origurl = $env{'form.origurl'};
1.70 raeburn 68: $origurl =~ s{^https?://}{};
69: $origurl =~ s/(`)//g;
70: $origurl =~ s/\$/\(\$\)/g;
1.44 raeburn 71: my $command = $env{'form.command'};
1.12 raeburn 72:
1.44 raeburn 73: if ($command eq 'process') {
1.1 raeburn 74: &print_request_receipt($r,$origurl,$function);
75: } else {
76: &print_request_form($r,$origurl,$function);
77: }
78: return OK;
79: }
80:
81: sub print_request_form {
82: my ($r,$origurl,$function) = @_;
1.61 raeburn 83: my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,
84: $cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,
1.82 ! raeburn 85: $formname,$public,$homeserver,$knownuser,$captcha_form,$captcha_error,
! 86: $captcha,$recaptcha_version);
1.44 raeburn 87: $function = &Apache::loncommon::get_users_function() if (!$function);
1.10 raeburn 88: $ccode = '';
1.25 albertel 89: $os = $env{'browser.os'};
90: $browser = $env{'browser.type'};
91: $bversion = $env{'browser.version'};
92: $uhost = $env{'request.host'};
1.60 raeburn 93: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
94: $public = 1;
95: } else {
1.67 raeburn 96: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
97: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
98: $env{'user.domain'});
99: if ($homeserver eq 'no_host') {
100: undef($homeserver);
101: } else {
102: $uname = $env{'user.name'};
103: $udom = $env{'user.domain'};
104: }
105: }
106: }
1.82 ! raeburn 107: if (($env{'user.name'} =~ /^$match_username$/) &&
! 108: ($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
! 109: $knownuser = 1;
! 110: } else {
! 111: my $lonhost = $r->dir_config('lonHostID');
! 112: ($captcha_form,$captcha_error,$captcha,$recaptcha_version) =
! 113: &Apache::loncommon::captcha_display('login',$lonhost);
! 114: }
1.67 raeburn 115: if ($homeserver) {
116: $uhome = $env{'user.home'};
117: $urole = $env{'request.role'};
118: $usec = $env{'request.course.sec'};
119: $cid = $env{'request.course.id'};
1.56 raeburn 120: }
1.29 raeburn 121: $formname = 'logproblem';
1.40 raeburn 122: my $machine = &Apache::lonnet::absolute_url();
1.70 raeburn 123: my $sourceurl = $machine.$origurl;
1.74 raeburn 124: $server = $machine.&Apache::loncommon::cleanup_html($origurl);
1.70 raeburn 125: $server =~ s/\?.*$//;
1.79 damieng 126: my %js_lt = &Apache::lonlocal::texthash (
1.40 raeburn 127: email => 'The e-mail address you entered',
128: notv => 'is not a valid e-mail address',
129: rsub => 'You must include a subject',
130: rdes => 'You must include a description',
1.79 damieng 131: );
132: my %html_lt = &Apache::lonlocal::texthash (
1.40 raeburn 133: name => 'Name',
134: subm => 'Submit Request',
1.46 raeburn 135: emad => 'Your e-mail address',
136: emac => 'Cc',
1.40 raeburn 137: unme => 'username',
138: doma => 'domain',
1.44 raeburn 139: entu => 'Enter the username you use to log-in to LON-CAPA',
140: chdo => 'Choose your LON-CAPA domain',
141: entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
1.40 raeburn 142: urlp => 'URL of page',
143: phon => 'Phone',
144: crsd => 'Course Details',
145: enin => 'Enter institutional course code',
146: pick => 'Pick',
147: enct => 'Enter course title',
148: secn => 'Section Number',
149: sele => 'Select',
150: titl => 'Title',
151: lsec => 'LON-CAPA sec',
152: subj => 'Subject',
153: detd => 'Detailed Description',
154: opfi => 'Optional file upload',
1.80 musolffc 155: uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (1 MB max.)',
1.40 raeburn 156: fini => 'Finish',
157: clfm => 'Clear Form',
158: );
1.79 damieng 159: &js_escape(\%js_lt);
160: &html_escape(\%html_lt);
1.40 raeburn 161: my $scripttag = (<<"END");
1.5 raeburn 162: function validate() {
1.13 raeburn 163: if (validmail(document.logproblem.email) == false) {
1.79 damieng 164: alert("$js_lt{'email'}: "+document.logproblem.email.value+" $js_lt{'notv'}.");
1.40 raeburn 165: return;
166: }
167: if (document.logproblem.subject.value == '') {
1.79 damieng 168: alert("$js_lt{'rsub'}.");
1.40 raeburn 169: return;
170: }
171: if (document.logproblem.description.value == '') {
1.79 damieng 172: alert("$js_lt{'rdes'}.");
1.13 raeburn 173: return;
1.5 raeburn 174: }
175: document.logproblem.submit();
176: }
1.13 raeburn 177:
1.40 raeburn 178: END
1.43 raeburn 179: $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
1.44 raeburn 180: if ($cid) {
181: $cdom = $env{'course.'.$cid.'.domain'};
182: $cnum = $env{'course.'.$cid.'.num'};
1.1 raeburn 183: }
184: if ($cdom && $cnum) {
185: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
186: $ctitle = $csettings{'description'};
187: $ccode = $csettings{'internal.coursecode'};
188: $sectionlist = $csettings{'internal.sectionnums'};
189: }
1.44 raeburn 190:
1.67 raeburn 191: if ($homeserver) {
192: if ($env{'environment.permanentemail'}) {
193: $email = $env{'environment.permanentemail'};
194: } elsif ($env{'environment.critnotification'}) {
195: $email = $env{'environment.critnotification'};
196: } elsif ($env{'environment.notification'}) {
197: $email = $env{'environment.notification'};
198: }
199: if ($env{'environment.lastname'}) {
200: $lastname = $env{'environment.lastname'};
201: }
202: if ($env{'environment.firstname'}) {
203: $firstname = $env{'environment.firstname'};
204: }
1.1 raeburn 205: }
1.40 raeburn 206: my @sections = split(/,/,$sectionlist);
207: my %groupid;
208: foreach my $section (@sections) {
209: my ($sec,$grp) = split(/:/,$section);
1.1 raeburn 210: $groupid{$sec} = $grp;
211: }
1.60 raeburn 212: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom',
213: 'useremail','useraccount']);
214: if ($env{'form.origurl'} eq '/adm/createaccount') {
215: if ($email eq '') {
216: if ($env{'form.useremail'} =~ /^[^\@]+\@[^\@]+$/) {
217: $email = &HTML::Entities::encode($env{'form.useremail'},'"<>&');
218: }
219: }
220: if ($uname eq '') {
221: if ($env{'form.useraccount'} =~ /^$match_username$/) {
222: $uname = &HTML::Entities::encode($env{'form.useraccount'},'"<>&');
223: }
224: }
225: }
1.45 raeburn 226: my $codedom = &get_domain();
1.21 raeburn 227: my $details_title;
228: if ($codedom) {
229: $details_title = '<br />('.$codedom.')';
230: }
1.40 raeburn 231: my %coursecodes;
232: my %codes;
233: my @codetitles;
234: my %cat_titles;
235: my %cat_order;
236: my %idlist;
237: my %idnums;
238: my %idlist_titles;
1.1 raeburn 239: my $caller = 'global';
240: my $totcodes = 0;
241: my $format_reply;
1.6 raeburn 242: my $jscript = '';
1.22 raeburn 243: my $loaditems = qq|
244: function initialize_codes() {
245: return;
246: }
247: |;
1.1 raeburn 248: if ($cnum) {
249: $coursecodes{$cnum} = $ccode;
250: if ($ccode eq '') {
1.38 raeburn 251: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
1.1 raeburn 252: } else {
253: $coursecodes{$cnum} = $ccode;
254: $caller = $cnum;
255: $totcodes ++;
256: }
257: } else {
1.38 raeburn 258: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
1.1 raeburn 259: }
260: if ($totcodes > 0) {
1.6 raeburn 261: if ($ccode eq '') {
1.22 raeburn 262: $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
263: if ($format_reply eq 'ok') {
264: my $numtypes = @codetitles;
1.38 raeburn 265: &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
266: my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles);
267: my $longtitles_str = join('","',@{$longtitles});
268: my $allidlist = $idlist{$codetitles[0]};
269: $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist);
270: $jscript .= $scripttext;
271: $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,@codetitles);
1.22 raeburn 272: $loaditems = '';
273: }
1.6 raeburn 274: }
1.1 raeburn 275: }
1.30 albertel 276:
1.67 raeburn 277: my $js = <<"ENDJS";
278: <script type="text/javascript">
279: // <![CDATA[
280: $scripttag
281: $jscript
282: $loaditems
283: // ]]>
284: </script>
1.80 musolffc 285: <script type="text/javascript" src="/res/adm/includes/file_upload.js"></script>
1.67 raeburn 286: ENDJS
1.82 ! raeburn 287: if ($recaptcha_version >=2) {
! 288: $js.= "\n".'<script src="https://www.google.com/recaptcha/api.js"></script>'."\n";
! 289: }
1.67 raeburn 290: my %add_entries = (
291: style => "margin-top:0px;margin-bottom:0px;",
292: onload => "initialize_codes();",
293: );
1.33 albertel 294:
1.44 raeburn 295:
296: $r->print(&Apache::loncommon::start_page('Support Request',$js,
1.31 albertel 297: { 'function' => $function,
1.33 albertel 298: 'add_entries' => \%add_entries,
1.44 raeburn 299: 'only_body' => 1,}));
1.15 raeburn 300: if ($r->uri eq '/adm/helpdesk') {
1.14 raeburn 301: &print_header($r,$origurl);
302: }
1.50 raeburn 303: my @css = ('LC_evenrow_value','LC_oddrow_value');
304: my $num = 1;
305: my $i = $num%2;
1.67 raeburn 306: my $formtype;
307: if ($homeserver) {
308: $formtype = ' enctype="multipart/form-data"';
309: }
310: $r->print('<form method="post" action="" name="logproblem"'.$formtype.'>'."\n");
1.44 raeburn 311: my $output = &Apache::lonhtmlcommon::start_pick_box().
1.78 bisitz 312: &Apache::lonhtmlcommon::row_headline().
313: '<span class="LC_info">'.
314: &mt('(All fields marked with * are required.)').
315: '</span>'.
316: &Apache::lonhtmlcommon::row_closure().
1.79 damieng 317: &Apache::lonhtmlcommon::row_title($html_lt{'name'},undef,$css[$num])."\n";
1.1 raeburn 318: my $fullname = '';
319: if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
320: $fullname = "$firstname $lastname";
1.67 raeburn 321: $output .= $fullname.'<input type="hidden" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'."\n";
1.1 raeburn 322: } else {
323: if (defined($firstname) && $firstname ne '') {
324: $fullname = $firstname;
325: } elsif (defined($lastname) && $lastname ne '') {
1.44 raeburn 326: $fullname = " $lastname";
1.1 raeburn 327: }
1.67 raeburn 328: $output .= '<input type="text" size="20" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'."\n";
1.1 raeburn 329: }
1.79 damieng 330: $output .= ' <input type="button" value="'.$html_lt{'subm'}.'" onclick="validate()" /> '.
1.50 raeburn 331: &Apache::lonhtmlcommon::row_closure()."\n";
332: $num ++;
333: $i = $num%2;
1.78 bisitz 334: $output .= &Apache::lonhtmlcommon::row_title(
335: '<span title="'.&mt('required').'">'.
1.79 damieng 336: $html_lt{'emad'}.' <span class="LC_info">*</span></span>'
1.78 bisitz 337: ,undef,$css[$i]).
1.50 raeburn 338: '<input type="text" size="20" name="email" value="'.
339: &HTML::Entities::encode($email,'"<>&').'" /><br />'."\n".
340: &Apache::lonhtmlcommon::row_closure();
341: $num ++;
342: $i = $num%2;
1.82 ! raeburn 343: if ($knownuser) {
! 344: if ($homeserver) {
1.79 damieng 345: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'emac'},undef,$css[$i]).
1.67 raeburn 346: '<input type="text" size="50" name="cc" value="" /><br />'."\n".
347: &Apache::lonhtmlcommon::row_closure();
348: $num ++;
349: $i = $num%2;
350: }
1.50 raeburn 351: }
1.79 damieng 352: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'unme'}/$html_lt{'doma'}",undef,$css[$i]);
1.44 raeburn 353: my $udom_input = '<input type="hidden" name="udom" value="'.
1.67 raeburn 354: &HTML::Entities::encode($udom,'"<>&').'" />'."\n";
1.44 raeburn 355: my $uname_input = '<input type="hidden" name="uname" value="'.
1.67 raeburn 356: &HTML::Entities::encode($uname,'"<>&').'" />'."\n";
1.82 ! raeburn 357: if ($knownuser) {
1.79 damieng 358: $output .= '<i>'.$html_lt{'unme'}.'</i>: '.$uname.' <i>'.$html_lt{'doma'}.'</i>: '.$udom.$udom_input.$uname_input;
1.1 raeburn 359: } else {
360: my $udomform = '';
361: my $unameform = '';
1.60 raeburn 362: if (($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
1.79 damieng 363: $output .= $html_lt{'entu'};
1.60 raeburn 364: } elsif (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
1.79 damieng 365: $output .= $html_lt{'chdo'};
1.44 raeburn 366: } else {
1.79 damieng 367: $output .= $html_lt{'entr'};
1.44 raeburn 368: }
1.67 raeburn 369: $output .= '<br />'."\n";
1.60 raeburn 370: if (!$public) {
371: if ($env{'user.domain'} =~ /^$match_domain$/) {
1.79 damieng 372: $udomform = '<i>'.$html_lt{'doma'}.'</i>: '.$udom.$udom_input;
1.60 raeburn 373: } elsif ($env{'user.name'} =~ /^$match_username$/) {
1.79 damieng 374: $unameform = '<i>'.$html_lt{'unme'}.'</i>: '.$uname.' '.$uname_input;
1.60 raeburn 375: }
1.1 raeburn 376: }
377: if ($udomform eq '') {
1.79 damieng 378: $udomform = '<i>'.$html_lt{'doma'}.'</i>: ';
1.67 raeburn 379: $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom')."\n";
1.1 raeburn 380: }
381: if ($unameform eq '') {
1.79 damieng 382: $unameform= '<i>'.$html_lt{'unme'}.'</i>: <input type="text" size="20" name="uname" value="'.$uname.'" /> ';
1.1 raeburn 383: }
1.44 raeburn 384: $output .= $unameform.$udomform;
1.1 raeburn 385: }
1.50 raeburn 386: $output .= &Apache::lonhtmlcommon::row_closure();
387: $num ++;
388: $i = $num%2;
1.79 damieng 389: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'urlp'}",undef,$css[$i]).
1.70 raeburn 390: $server."\n".'<input type="hidden" name="sourceurl" value="'.
391: &HTML::Entities::encode($sourceurl,'"<>&').'" />'."\n".
1.44 raeburn 392: &Apache::lonhtmlcommon::row_closure().
1.79 damieng 393: &Apache::lonhtmlcommon::row_title("$html_lt{'phon'}",undef,'LC_evenrow_value').
1.67 raeburn 394: '<input type="text" size="15" name="phone" /><br />'."\n".
1.50 raeburn 395: &Apache::lonhtmlcommon::row_closure();
396: $num ++;
397: $i = $num%2;
1.79 damieng 398: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'crsd'}$details_title",undef,$css[$i]);
1.46 raeburn 399: if ($cnum) {
1.10 raeburn 400: if ($coursecodes{$cnum}) {
1.40 raeburn 401: foreach my $item (@codetitles) {
1.44 raeburn 402: $output .= '<i>'.$item.'</i>: '.$codes{$cnum}{$item}.'; ';
1.10 raeburn 403: }
1.67 raeburn 404: $output .= ' <input type="hidden" name="coursecode" value="'.&HTML::Entities::encode($coursecodes{$cnum},'"<>&').'" />'."\n";
1.10 raeburn 405: } else {
1.79 damieng 406: $output .= $html_lt{'enin'}.':
1.67 raeburn 407: <input type="text" name="coursecode" size="15" value="" />'."\n";
1.1 raeburn 408: }
409: } else {
1.10 raeburn 410: if ($totcodes > 0) {
411: my $numtitles = @codetitles;
412: if ($numtitles == 0) {
1.79 damieng 413: $output .= $html_lt{'enin'}.':
1.67 raeburn 414: <input type="text" name="coursecode" size="15" value="" />'."\n";
1.10 raeburn 415: } else {
1.57 raeburn 416: my @standardnames = &Apache::loncommon::get_standard_codeitems();
1.10 raeburn 417: my $lasttitle = $numtitles;
418: if ($numtitles > 4) {
419: $lasttitle = 4;
420: }
1.44 raeburn 421: $output .= '<table><tr><td>'.$codetitles[0].'<br />'."\n".
1.57 raeburn 422: '<select name="'.$standardnames[0].'" onchange="courseSet('."'$codetitles[0]'".')">'."\n".
1.79 damieng 423: ' <option value="-1">'.$html_lt{'sele'}."</option>\n";
1.10 raeburn 424: my @items = ();
1.20 raeburn 425: my @longitems = ();
1.10 raeburn 426: if ($idlist{$codetitles[0]} =~ /","/) {
1.40 raeburn 427: @items = split(/","/,$idlist{$codetitles[0]});
1.10 raeburn 428: } else {
429: $items[0] = $idlist{$codetitles[0]};
430: }
1.20 raeburn 431: if (defined($idlist_titles{$codetitles[0]})) {
432: if ($idlist_titles{$codetitles[0]} =~ /","/) {
1.40 raeburn 433: @longitems = split(/","/,$idlist_titles{$codetitles[0]});
1.20 raeburn 434: } else {
435: $longitems[0] = $idlist_titles{$codetitles[0]};
436: }
1.22 raeburn 437: for (my $i=0; $i<@longitems; $i++) {
438: if ($longitems[$i] eq '') {
439: $longitems[$i] = $items[$i];
440: }
441: }
1.20 raeburn 442: } else {
443: @longitems = @items;
444: }
445: for (my $i=0; $i<@items; $i++) {
1.44 raeburn 446: $output .= ' <option value="'.$items[$i].'">'.$longitems[$i].'</option>'."\n";
1.10 raeburn 447: }
1.44 raeburn 448: $output .= '</select></td>';
1.10 raeburn 449: for (my $i=1; $i<$numtitles; $i++) {
1.44 raeburn 450: $output .= '<td>'.$codetitles[$i].'<br />'."\n".
1.57 raeburn 451: '<select name="'.$standardnames[$i].'" onchange="courseSet('."'$codetitles[$i]'".')">'."\n".
1.79 damieng 452: '<option value="-1"><-'.$html_lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
1.10 raeburn 453: '</select>'."\n".
1.44 raeburn 454: '</td>'."\n";
1.10 raeburn 455: }
1.44 raeburn 456: $output .= '</tr></table>';
1.10 raeburn 457: if ($numtitles > 4) {
1.44 raeburn 458: $output .= '<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
1.57 raeburn 459: '<select name="'.$standardnames[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".')">'."\n".
1.79 damieng 460: '<option value="-1"><-'.$html_lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
1.44 raeburn 461: '</select>'."\n";
1.10 raeburn 462: }
463: }
464: } else {
1.79 damieng 465: $output .= $html_lt{'enin'}.':
1.67 raeburn 466: <input type="text" name="coursecode" size="15" value="" />'."\n";
1.10 raeburn 467: }
1.1 raeburn 468: }
469: if ($ctitle) {
1.79 damieng 470: $output .= '<br /><i>'.$html_lt{'titl'}.'</i>: '.$ctitle.
1.44 raeburn 471: '<input type="hidden" name="title" value="'.
472: &HTML::Entities::encode($ctitle,'"<>&').'" />'."\n";
1.1 raeburn 473: } else {
1.79 damieng 474: $output .= '<br />'.$html_lt{'enct'}.':
1.44 raeburn 475: <input type="text" name="title" size="25" value="" />'."\n";
1.1 raeburn 476: }
1.50 raeburn 477: $output .= &Apache::lonhtmlcommon::row_closure();
478: $num ++;
479: $i = $num%2;
1.79 damieng 480: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'secn'},undef,$css[$i]);
1.1 raeburn 481: if ($sectionlist) {
1.44 raeburn 482: $output .= "<select name=\"section\"\n>".
1.79 damieng 483: " <option value=\"\" selected=\"selected\">$html_lt{'sele'}</option>\n";
1.40 raeburn 484: foreach my $id (sort(keys(%groupid))) {
485: if ($id eq $groupid{$id} || $groupid{$id} eq '') {
1.44 raeburn 486: $output .= " <option value=".
487: &HTML::Entities::encode($id,'"<>&').
488: " >$id</option>\n";
1.1 raeburn 489: } else {
1.44 raeburn 490: $output .= " <option value=".
491: &HTML::Entities::encode($id,'"<>&').
1.79 damieng 492: " >$id - ($html_lt{'lsec'}: $groupid{$id})</option>\n";
1.1 raeburn 493: }
494: }
1.44 raeburn 495: $output .= "</select>";
1.1 raeburn 496: } else {
1.67 raeburn 497: $output .= '<input type="text" name="section" size="10" />'."\n";
1.1 raeburn 498: }
1.50 raeburn 499: $output .= &Apache::lonhtmlcommon::row_closure();
500: $num ++;
501: $i = $num%2;
1.78 bisitz 502: $output .= &Apache::lonhtmlcommon::row_title(
503: '<span title="'.&mt('required').'">'.
1.79 damieng 504: $html_lt{'subj'}.' <span class="LC_info">*</span></span>'
1.78 bisitz 505: ,undef,'LC_oddrow_value').
506: '<input type="text" size="40" name="subject" />'."\n".
1.44 raeburn 507: &Apache::lonhtmlcommon::row_closure().
1.78 bisitz 508: &Apache::lonhtmlcommon::row_title(
509: '<span title="'.&mt('required').'">'.
1.79 damieng 510: $html_lt{'detd'}.' <span class="LC_info">*</span></span>'
1.78 bisitz 511: ,undef,'LC_evenrow_value').
512: '<textarea rows="10" cols="45" name="description" style="word-wrap:normal;">'.
1.67 raeburn 513: '</textarea>'."\n".
1.44 raeburn 514: &Apache::lonhtmlcommon::row_closure();
1.50 raeburn 515: $num ++;
516: $i = $num%2;
1.82 ! raeburn 517: if ($knownuser) {
1.67 raeburn 518: if ($homeserver) {
1.80 musolffc 519: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'opfi'},undef,$css[$i])
520: .' <input type="file" name="screenshot" class="flUpload" size="20" />'
521: .'<input type="hidden" id="free_space" value="1048576" />'
522: .'<br />'."\n".$html_lt{'uplf'}."\n"
523: .&Apache::lonhtmlcommon::row_closure();
1.67 raeburn 524: $num ++;
525: $i = $num%2;
526: }
1.69 raeburn 527: } else {
1.82 ! raeburn 528: if ($captcha_form) {
1.78 bisitz 529: $output .= &Apache::lonhtmlcommon::row_title(
530: '<span title="'.&mt('required').'">'.
531: &mt('Validation').
532: ' <span class="LC_info">*</span></span>'
533: ,undef,$css[$i]).
1.82 ! raeburn 534: $captcha_form."\n".
1.69 raeburn 535: &Apache::lonhtmlcommon::row_closure();
536: $num ++;
537: $i = $num%2;
538: }
1.5 raeburn 539: }
1.79 damieng 540: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'fini'},undef,$css[$i]);
1.44 raeburn 541: $output .= <<END;
1.1 raeburn 542: <table border="0" cellpadding="8" cellspacing="0">
543: <tr>
544: <td>
1.44 raeburn 545: <input type="hidden" name="command" value="process" />
1.79 damieng 546: <input type="button" value="$html_lt{'subm'}" onclick="validate()" />
1.1 raeburn 547: </td>
548: <td> </td>
549: <td>
1.79 damieng 550: <input type="reset" value="$html_lt{'clfm'}" />
1.1 raeburn 551: </td>
552: </tr>
553: </table>
1.44 raeburn 554: END
555: $output .= &Apache::lonhtmlcommon::row_closure(1);
556: $output .= &Apache::lonhtmlcommon::end_pick_box();
557: $r->print(<<END);
558: $output
1.14 raeburn 559: </form>
1.44 raeburn 560: <br />
1.1 raeburn 561: END
1.30 albertel 562: $r->print(&Apache::loncommon::end_page());
1.5 raeburn 563: return;
1.1 raeburn 564: }
565:
566: sub print_request_receipt {
567: my ($r,$url,$function) = @_;
1.69 raeburn 568: my $public;
569: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
570: $public = 1;
571: }
572: unless (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
573: my $lonhost = $r->dir_config('lonHostID');
574: my ($captcha_chk,$captcha_error) =
575: &Apache::loncommon::captcha_response('login',$lonhost);
576: if ($captcha_chk != 1) {
577: $r->print(&Apache::loncommon::start_page('Support request failed',undef,
578: {'function' => $function,
579: 'add_entries' => {
580: topmargin => "0",
581: marginheight => "0",
582: },
583: 'only_body' => 1,}));
584: if ($r->uri eq '/adm/helpdesk') {
585: &print_header($r,$url,'process');
586: }
1.75 bisitz 587: $r->print(
588: '<h2>'.&mt('Support request failed').'</h2>'.
589: &Apache::lonhtmlcommon::confirm_success(
590: &mt('Validation of the code you entered failed.'),1).
591: '<br /><br />'.
592: &Apache::lonhtmlcommon::actionbox([
593: &mt('[_1]Go back[_2] and try again',
594: '<a href="javascript:history.go(-1)">','</a>')]).
1.69 raeburn 595: &Apache::loncommon::end_page());
596: return;
597: }
598: }
1.26 raeburn 599: my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
600: my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
1.5 raeburn 601: my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
1.27 raeburn 602: my @cookievars = ('lonID');
1.5 raeburn 603:
604: my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
1.45 raeburn 605: my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'};
606: my $defdom = &get_domain();
607: my $to = &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
608: $defdom,$origmail);
1.5 raeburn 609: my $from = $admin;
1.56 raeburn 610: my $bcc;
611: my %domconfig =
612: &Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
613: if (ref($domconfig{'contacts'}) eq 'HASH') {
614: if (exists($domconfig{'contacts'}{'helpdeskmail'})) {
615: if (ref($domconfig{'contacts'}{'helpdeskmail'}) eq 'HASH') {
616: my $bccmail = $domconfig{'contacts'}{'helpdeskmail'}{'bcc'};
617: if ($bccmail ne '') {
618: my @bccs = split(/,/,$bccmail);
619: my @ok_bccs;
620: foreach my $bcc (@bccs) {
621: $bcc =~ s/^\s+//g;
622: $bcc =~ s/\s+$//g;
623: if ($bcc =~ m/^[^\@]+\@[^\@]+$/) {
624: if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) {
625: push(@ok_bccs,$bcc);
626: }
627: }
628: }
629: if (@ok_bccs > 0) {
630: $bcc = join(', ',@ok_bccs);
631: }
632: }
633: }
634: }
635: }
1.1 raeburn 636: my $reporttime = &Apache::lonlocal::locallocaltime(time);
1.14 raeburn 637: my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot');
1.20 raeburn 638:
1.1 raeburn 639: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
1.25 albertel 640: my $coursecode = $env{'form.coursecode'};
1.19 raeburn 641: if ($coursecode eq '') {
1.57 raeburn 642: my $totcodes = 0;
643: my %coursecodes;
644: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$defdom,$totcodes);
645: my @standardnames = &Apache::loncommon::get_standard_codeitems();
646: if ($totcodes > 0) {
1.64 raeburn 647: my $noregexps = 1;
648: $coursecode =
649: &Apache::courseclassifier::instcode_from_selectors($defdom,$noregexps);
1.57 raeburn 650: }
651: if ($coursecode eq '') {
652: foreach my $item (@standardnames) {
653: if ((defined($env{'form.'.$item})) && ($env{'form.'.$item} ne '-1')) {
654: $coursecode .= $env{'form.'.$item};
655: }
656: }
1.19 raeburn 657: }
658: }
1.40 raeburn 659: my %lt = &Apache::lonlocal::texthash (
1.44 raeburn 660: username => 'Name',
1.52 schafran 661: email => 'E-mail',
1.46 raeburn 662: cc => 'Cc',
1.44 raeburn 663: user => 'Username/domain',
664: phone => 'Phone',
665: crsi => 'Course Information',
666: subject => 'Subject',
667: description => 'Description',
668: sourceurl => 'URL',
669: date => 'Date/Time',
670: secn => 'Section',
671: warn => 'Warning: Problem with support e-mail address',
672: your => 'Your support request contained the following information',
673: sect => 'section',
674: info => 'Information supplied',
675: adin => 'Additional information recorded',
1.40 raeburn 676: );
1.46 raeburn 677:
1.72 raeburn 678: my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist,$homeserver);
679: unless ($public) {
1.67 raeburn 680: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
681: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
682: $env{'user.domain'});
683: }
684: }
685:
686: if (($homeserver) && (defined($env{'form.cc'}))) {
1.46 raeburn 687: my @ccs;
688: if ($env{'form.cc'} =~ /,/) {
689: @ccs = split(/,/,$env{'form.cc'});
690: } else {
691: $env{'form.cc'} =~ s/^\s+//;
692: $env{'form.cc'} =~ s/\s+$//;
693: @ccs = $env{'form.cc'};
694: }
695: foreach my $cc (@ccs) {
696: $cc =~ s/^\s+//g;
697: $cc =~ s/\s+$//g;
698: if ($cc =~ m/^[^\@]+\@[^\@]+$/) {
699: if (!(grep(/^\Q$cc\E$/,@ok_ccs))) {
700: push(@ok_ccs,$cc);
701: }
1.57 raeburn 702: } elsif ($cc ne '') {
1.46 raeburn 703: if (!(grep(/^\Q$cc\E$/,@bad_ccs))) {
704: push(@bad_ccs,$cc);
705: }
706: }
707: }
708: if (@ok_ccs > 0) {
709: $okcclist = join(', ',@ok_ccs);
710: }
711: if (@bad_ccs == 1) {
1.71 raeburn 712: if ($bad_ccs[0] ne '') {
1.74 raeburn 713: $badccmsg .= '<br />'.&mt('The following Cc e-mail address is invalid: ').&Apache::loncommon::cleanup_html($bad_ccs[0]);
1.71 raeburn 714: }
1.46 raeburn 715: } elsif (@bad_ccs > 1) {
1.74 raeburn 716: $badccmsg .= '<br />'.&mt('The following Cc e-mail addresses are invalid: '). &Apache::loncommon::cleanup_html(join(', ',@bad_ccs));
1.46 raeburn 717: }
718: }
1.44 raeburn 719: $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
1.57 raeburn 720: $env{'form.crsi'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'};
1.44 raeburn 721: my $supportmsg = <<END;
722: $lt{'username'}: $env{'form.username'}
1.40 raeburn 723: $lt{'email'}: $env{'form.email'}
1.46 raeburn 724: $lt{'cc'}: $okcclist
1.44 raeburn 725: $lt{'user'}: $env{'form.user'}
726: $lt{'phone'}: $env{'form.phone'}
1.57 raeburn 727: $lt{'crsi'}: $env{'form.crsi'}
1.44 raeburn 728: $lt{'subject'}: $env{'form.subject'}
729: $lt{'description'}: $env{'form.description'}
730: $lt{'sourceurl'}: $env{'form.sourceurl'}
1.40 raeburn 731: $lt{'date'}: $reporttime
1.1 raeburn 732:
1.44 raeburn 733: END
734: my $displaymsg;
1.46 raeburn 735: foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') {
1.44 raeburn 736: if ($env{'form.'.$item} ne '') {
737: if ($item eq 'description') {
738: my $descrip = $env{'form.description'};
1.74 raeburn 739: $descrip = &Apache::loncommon::cleanup_html($descrip);
1.54 raeburn 740: $descrip =~ s|[\n\r\f]|<br />|g;
1.44 raeburn 741: $displaymsg .=
742: '<span class="LC_helpform_receipt_cat">'.
743: "$lt{$item}</span>: $descrip<br />\n";
744: } elsif ($item eq 'sourceurl') {
745: my $showurl = $env{'form.sourceurl'};
746: $showurl =~ s/\?.*$//;
1.74 raeburn 747: $showurl = &Apache::loncommon::cleanup_html($showurl);
1.44 raeburn 748: $displaymsg .=
749: '<span class="LC_helpform_receipt_cat">'.
750: "$lt{$item}</span>: $showurl<br />\n";
1.46 raeburn 751: } elsif ($item eq 'cc') {
1.71 raeburn 752: if ($okcclist) {
1.74 raeburn 753: my $showcclist = &Apache::loncommon::cleanup_html($okcclist);
1.71 raeburn 754: $displaymsg .=
755: '<span class="LC_helpform_receipt_cat">'.
756: "$lt{$item}</span>: $showcclist<br />\n";
757: }
1.44 raeburn 758: } else {
1.54 raeburn 759: my $showitem = $env{'form.'.$item};
1.74 raeburn 760: $showitem = &Apache::loncommon::cleanup_html($showitem);
1.44 raeburn 761: $displaymsg .=
762: '<span class="LC_helpform_receipt_cat">'.
1.54 raeburn 763: "$lt{$item}</span>: $showitem<br />\n";
1.44 raeburn 764: }
765: }
766: }
767: $displaymsg .= '<span class="LC_helpform_receipt_cat">'.
768: $lt{'date'}.'</span>: '.$reporttime.'<br />'."\n";
1.32 albertel 769:
770: my $start_page =
771: &Apache::loncommon::start_page('Support request recorded',undef,
1.33 albertel 772: {'function' => $function,
773: 'add_entries' => {
774: topmargin => "0",
775: marginheight => "0",
776: },
777: 'only_body' => 1,});
1.32 albertel 778:
1.14 raeburn 779: $r->print(<<"END");
1.32 albertel 780: $start_page
1.73 bisitz 781: <form name="logproblem" action="">
1.44 raeburn 782: <input type="hidden" name="command" value="result" />
1.16 raeburn 783: </form>
1.1 raeburn 784: END
1.14 raeburn 785: if ($r->uri eq '/adm/helpdesk') {
786: &print_header($r,$url,'process');
787: }
1.45 raeburn 788: my $bad_email = 0;
789: if ($to =~ /,/) {
790: my @ok_email;
791: foreach my $email (split(/,/,$to)) {
792: if ($email =~ m/^[^\@]+\@[^\@]+$/) {
1.46 raeburn 793: if (!grep(/^\Q$email\E$/,@ok_email)) {
794: push(@ok_email,$email);
795: }
1.45 raeburn 796: }
797: }
798: if (@ok_email > 0) {
799: $to = join(',',@ok_email);
800: } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) {
801: $to = $admin;
802: } else {
803: $bad_email = 1;
804: }
805: } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) {
806: if ($admin =~ m/^[^\@]+\@[^\@]+$/) {
807: $to = $admin;
1.9 raeburn 808: } else {
1.45 raeburn 809: $bad_email = 1;
810: }
811: }
1.66 bisitz 812:
813: my $message;
814: if (!$bad_email) {
815: $message = &Apache::lonhtmlcommon::confirm_success(
816: &mt('A support request has been sent to [_1]','<tt>'.$to.'</tt>'));
817: } else {
818: $message = &Apache::lonhtmlcommon::confirm_success(
819: $lt{'warn'}.'<br />'
820: .&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has [_2]not[_3] been sent to the LON-CAPA support staff or administrator at your institution.','<tt>'.$to.'</tt>','<b>','</b>')
821: .' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'),1);
822: $to = 'helpdesk@lon-capa.org';
1.1 raeburn 823: }
1.66 bisitz 824: $r->print(&Apache::loncommon::confirmwrapper($message));
825:
1.25 albertel 826: if (defined($env{'form.email'})) {
1.46 raeburn 827: $env{'form.email'} =~ s/^\s+//;
828: $env{'form.email'} =~ s/\s+$//;
1.25 albertel 829: if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
830: $from = $env{'form.email'};
1.5 raeburn 831: }
832: }
833:
1.46 raeburn 834: if (defined($env{'form.cc'})) {
835: if ($badccmsg) {
836: $displaymsg .= $badccmsg;
837: }
838: }
839:
1.25 albertel 840: my $subject = $env{'form.subject'};
1.44 raeburn 841: $subject =~ s/(`)/'/g;
842: $subject =~ s/\$/\(\$\)/g;
843: $supportmsg =~ s/(`)/'/g;
844: $supportmsg =~ s/\$/\(\$\)/g;
845: $displaymsg =~ s/(`)/'/g;
846: $displaymsg =~ s/\$/\(\$\)/g;
1.5 raeburn 847: my $fname;
848:
849: my $attachmentpath = '';
850: my $attachmentsize = '';
1.72 raeburn 851: if ((defined($env{'user.name'})) && (!$public)) {
1.67 raeburn 852: if ($homeserver && $env{'form.screenshot.filename'}) {
1.25 albertel 853: $attachmentsize = length($env{'form.screenshot'});
1.80 musolffc 854: if ($attachmentsize > 1048576) {
1.78 bisitz 855: $displaymsg .= '<br /><span class="LC_warning">'.
1.80 musolffc 856: &mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 1 MB, and has therefore been discarded.',$attachmentsize).'</span>';
1.5 raeburn 857: } else {
858: $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
859: }
860: }
861: }
862:
1.40 raeburn 863: my %cookies;
1.27 raeburn 864: my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
1.39 albertel 865: if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
1.27 raeburn 866: $cookies{'lonID'} = $1;
867: }
868:
1.5 raeburn 869: if ($attachmentpath =~ m-/([^/]+)$-) {
870: $fname = $1;
1.51 bisitz 871: $displaymsg .= '<br />'
872: .&mt('An uploaded screenshot file [_1] ([_2] bytes) was included in the request sent by [_3].'
1.66 bisitz 873: ,'<span class="LC_filename">'.$fname.'</span>'
1.51 bisitz 874: ,$attachmentsize
875: ,$env{'user.name'}.':'.$env{'user.domain'}
876: );
1.5 raeburn 877: $supportmsg .= "\n";
1.40 raeburn 878: foreach my $var (@cookievars) {
879: $supportmsg .= "$var: $cookies{$var}\n";
1.27 raeburn 880: }
1.40 raeburn 881: foreach my $var(@ENVvars) {
882: $supportmsg .= "$var: $ENV{$var}\n";
1.26 raeburn 883: }
1.40 raeburn 884: foreach my $var (@envvars) {
885: $supportmsg .= "$var: $env{$var}\n";
1.5 raeburn 886: }
887: }
888:
1.81 musolffc 889: my $cc_string;
1.67 raeburn 890: if ($homeserver) {
891: if (@ok_ccs > 0) {
1.81 musolffc 892: $cc_string = join(', ',@ok_ccs);
1.67 raeburn 893: }
1.46 raeburn 894: }
1.5 raeburn 895:
1.81 musolffc 896: my $attachment_text;
897: unless ($homeserver && $attachmentpath) {
1.5 raeburn 898: my $envdata = '';
1.40 raeburn 899: foreach my $var (@cookievars) {
900: $envdata .= "$var: $cookies{$var}\n";
1.27 raeburn 901: }
1.40 raeburn 902: foreach my $var (@ENVvars) {
903: $envdata .= "$var: $ENV{$var}\n";
1.26 raeburn 904: }
1.40 raeburn 905: foreach my $var (@envvars) {
906: $envdata .= "$var: $env{$var}\n";
1.5 raeburn 907: }
1.40 raeburn 908: foreach my $var (@loncvars) {
909: $envdata .= "$var: $env{$var}\n";
1.5 raeburn 910: }
1.81 musolffc 911: $attachment_text = $envdata;
1.5 raeburn 912: }
1.81 musolffc 913:
914: # Compose and send a MIME email
915: &Apache::loncommon::mime_email($from, $to, $subject, $supportmsg, $cc_string, $bcc,
916: $attachmentpath, $fname, $attachment_text);
1.5 raeburn 917:
1.44 raeburn 918: if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
1.5 raeburn 919: unlink($attachmentpath);
920: }
1.44 raeburn 921: $r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n");
1.55 bisitz 922: $r->print('<div style="width:620px;">'.
923: &Apache::lonhtmlcommon::start_pick_box().
1.44 raeburn 924: &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".
925: &Apache::lonhtmlcommon::row_closure().
926: &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value'));
927: my $envmsg;
1.40 raeburn 928: foreach my $var (@cookievars) {
1.44 raeburn 929: if ($cookies{$var} ne '') {
930: $envmsg.= '<span class="LC_helpform_receipt_cat">'.
931: $var.'</span>: '.$cookies{$var}.', ';
1.27 raeburn 932: }
933: }
1.40 raeburn 934: foreach my $var (@ENVvars) {
1.44 raeburn 935: if ($ENV{$var} ne '') {
936: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
937: $var.'</span>: '.$ENV{$var}.', ';
1.26 raeburn 938: }
939: }
1.40 raeburn 940: foreach my $var (@envvars) {
1.44 raeburn 941: if ($env{$var} ne '') {
942: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
943: $var.'</span>: '.$env{$var}.', ';
1.5 raeburn 944: }
1.1 raeburn 945: }
1.44 raeburn 946: $envmsg =~ s/, $//;
947: $r->print($envmsg."\n".
948: &Apache::lonhtmlcommon::row_closure(1)."\n".
1.55 bisitz 949: &Apache::lonhtmlcommon::end_pick_box().
950: "</div>\n".
1.44 raeburn 951: &Apache::loncommon::end_page());
1.1 raeburn 952: }
953:
1.14 raeburn 954: sub print_header {
1.44 raeburn 955: my ($r,$origurl,$command) = @_;
1.14 raeburn 956: my $location=&Apache::loncommon::lonhttpdurl("/adm");
957: my ($component_url);
958: my $helpdesk_link = '<a href="javascript:validate()">';
1.44 raeburn 959: if ($command eq 'process') {
1.14 raeburn 960: $helpdesk_link = '<a href="/adm/helpdesk">';
961: }
962: my %lt = &Apache::lonlocal::texthash (
1.67 raeburn 963: login => 'Log-in help',
964: ask => 'Ask helpdesk',
965: getst => 'Getting started guide',
966: back => 'Back to last location',
1.47 bisitz 967: headline => 'help/support',
1.67 raeburn 968: stud => 'Students',
969: ifyo => 'If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.',
970: cont => 'Contact your instructor instead.',
1.21 raeburn 971: );
1.47 bisitz 972: my ($getstartlink,$reviewtext);
1.21 raeburn 973: if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
974: $getstartlink = qq|<td align="center"> <b><a href="/adm/gettingstarted.html">$lt{'getst'}</a></td>|;
1.47 bisitz 975: $reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.');
976: } else {
977: $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.');
1.21 raeburn 978: }
1.70 raeburn 979: my $linkback;
1.59 raeburn 980: if ($origurl eq '') {
1.70 raeburn 981: $linkback = 'javascript:history.go(-1)';
982: } else {
983: $linkback = &HTML::Entities::encode($origurl,'"<>&');
1.59 raeburn 984: }
1.68 raeburn 985: my $loginhelp = &Apache::lonauth::loginhelpdisplay();
986: if ($loginhelp eq '') {
987: $loginhelp = '/adm/loginproblems.html';
988: }
1.67 raeburn 989: $r->print(<<"END");
990: <table width="620" border="0" cellspacing="0" cellpadding="0" style="height: 55px;">
991: <tr>
992: <td width="5" height="50"> </td>
993: <td height="50">
1.53 bisitz 994: <fieldset>
995: <legend>
1.67 raeburn 996: <img src="$location/lonIcons/minilogo.gif" height="20" width="29" alt="logo" style="vertical-align:bottom" />
1.53 bisitz 997: LON-CAPA $lt{'headline'}
998: </legend>
1.44 raeburn 999: <table id="LC_helpmenu_links">
1000: <tr>
1.68 raeburn 1001: <td align="center"><span class="LC_nobreak"><img src="$location/help/help.png" border="0" alt="($lt{'login'})" style="vertical-align:middle" /> <b><a href="$loginhelp">$lt{'login'}</a></b> </span></td>
1.67 raeburn 1002: <td align="center"><span class="LC_nobreak"> <b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" style="vertical-align:middle" /> $lt{'ask'}</a></b> </span></td>$getstartlink
1.70 raeburn 1003: <td align="center"><span class="LC_nobreak"> <b><a href="$linkback" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" style="vertical-align:middle" /> $lt{'back'}</a></b> </span></td>
1.44 raeburn 1004: </tr>
1.14 raeburn 1005: </table>
1006: </fieldset>
1007: </td>
1.67 raeburn 1008: <td width="5"> </td>
1.14 raeburn 1009: </tr>
1.67 raeburn 1010: <tr>
1011: <td colspan="3" height="5"> </td>
1.14 raeburn 1012: </tr>
1013: END
1.44 raeburn 1014: if ($command ne 'process') {
1.67 raeburn 1015: my $stuwarn = &mt('Do [_1]not[_2] use this form to ask about course content.',
1016: '<b>','</b>');
1017: $r->print(<<"END");
1.14 raeburn 1018: <tr>
1.67 raeburn 1019: <td colspan="3">$reviewtext
1.76 bisitz 1020: $lt{'ifyo'}
1021: <p class="LC_info">
1022: <b>$lt{'stud'}:</b>
1023: $stuwarn $lt{'cont'}
1024: </p><br />
1.14 raeburn 1025: </td>
1.67 raeburn 1026: </tr>
1027: END
1.14 raeburn 1028: }
1029: $r->print('
1030: </table>');
1031: return;
1032: }
1033:
1.45 raeburn 1034: sub get_domain {
1035: my $codedom;
1036: if (exists($env{'form.codedom'})) {
1.70 raeburn 1037: if (&Apache::lonnet::domain($env{'form.codedom'}) ne '') {
1038: return $env{'form.codedom'};
1039: }
1040: }
1041: if ($env{'request.course.id'}) {
1.45 raeburn 1042: $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'};
1043: } elsif ($env{'request.role.domain'}) {
1044: $codedom = $env{'request.role.domain'};
1045: } else {
1.54 raeburn 1046: $codedom = &Apache::lonnet::default_login_domain();
1.45 raeburn 1047: }
1048: return $codedom;
1049: }
1050:
1.1 raeburn 1051: 1;
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