Annotation of loncom/interface/lonsupportreq.pm, revision 1.92
1.86 raeburn 1: # The LearningOnline Network with CAPA
2: # Helpdesk request form
1.24 albertel 3: #
1.92 ! raeburn 4: # $Id: lonsupportreq.pm,v 1.91 2017/02/25 20:00:47 raeburn Exp $
1.24 albertel 5: #
6: # Copyright Michigan State University Board of Trustees
7: #
8: # This file is part of the LearningOnline Network with CAPA (LON-CAPA).
9: #
10: # LON-CAPA is free software; you can redistribute it and/or modify
11: # it under the terms of the GNU General Public License as published by
12: # the Free Software Foundation; either version 2 of the License, or
13: # (at your option) any later version.
14: #
15: # LON-CAPA is distributed in the hope that it will be useful,
16: # but WITHOUT ANY WARRANTY; without even the implied warranty of
17: # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
18: # GNU General Public License for more details.
19: #
20: # You should have received a copy of the GNU General Public License
21: # along with LON-CAPA; if not, write to the Free Software
22: # Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
23: #
24: # /home/httpd/html/adm/gpl.txt
25: #
26: # http://www.lon-capa.org/
27: #
28:
1.1 raeburn 29: package Apache::lonsupportreq;
30:
31: use strict;
1.27 raeburn 32: use CGI::Cookie();
1.1 raeburn 33: use Apache::Constants qw(:common);
1.2 albertel 34: use Apache::loncommon();
1.43 raeburn 35: use Apache::lonhtmlcommon;
1.24 albertel 36: use Apache::lonnet;
1.1 raeburn 37: use Apache::lonlocal;
1.34 albertel 38: use Apache::lonacc();
1.68 raeburn 39: use Apache::lonauth();
1.38 raeburn 40: use Apache::courseclassifier;
1.60 raeburn 41: use LONCAPA qw(:DEFAULT :match);
1.70 raeburn 42: use HTML::Entities;
1.1 raeburn 43:
44: sub handler {
1.2 albertel 45: my ($r) = @_;
46: &Apache::loncommon::content_type($r,'text/html');
1.1 raeburn 47: $r->send_http_header;
48:
49: if ($r->header_only) {
50: return OK;
51: }
1.42 albertel 52: if ($r->uri eq '/adm/helpdesk') {
53: &Apache::lonlocal::get_language_handle($r);
54: }
55:
1.12 raeburn 56: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
57: if ($r->uri eq '/adm/helpdesk') {
1.34 albertel 58: &Apache::lonacc::get_posted_cgi($r);
1.12 raeburn 59: }
1.70 raeburn 60: my $function;
61: if ($env{'form.function'}) {
62: if (($env{'form.function'} eq 'norole') ||
63: ($env{'form.function'} eq 'student') ||
64: ($env{'form.function'} eq 'admin') ||
65: ($env{'form.function'} eq 'author')) {
66: $function = $env{'form.function'};
67: }
68: }
1.60 raeburn 69: my $origurl = $env{'form.origurl'};
1.70 raeburn 70: $origurl =~ s{^https?://}{};
71: $origurl =~ s/(`)//g;
72: $origurl =~ s/\$/\(\$\)/g;
1.44 raeburn 73: my $command = $env{'form.command'};
1.12 raeburn 74:
1.44 raeburn 75: if ($command eq 'process') {
1.1 raeburn 76: &print_request_receipt($r,$origurl,$function);
77: } else {
78: &print_request_form($r,$origurl,$function);
79: }
80: return OK;
81: }
1.89 raeburn 82:
1.1 raeburn 83: sub print_request_form {
84: my ($r,$origurl,$function) = @_;
1.83 raeburn 85: my ($os,$browser,$bversion,$uname,$udom,$uhome,$urole,$usec,$email,$cid,
1.61 raeburn 86: $cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,
1.82 raeburn 87: $formname,$public,$homeserver,$knownuser,$captcha_form,$captcha_error,
1.86 raeburn 88: $captcha,$recaptcha_version,$extra_validations,%groupid);
1.44 raeburn 89: $function = &Apache::loncommon::get_users_function() if (!$function);
1.10 raeburn 90: $ccode = '';
1.25 albertel 91: $os = $env{'browser.os'};
92: $browser = $env{'browser.type'};
93: $bversion = $env{'browser.version'};
1.60 raeburn 94: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
95: $public = 1;
96: } else {
1.67 raeburn 97: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
98: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
99: $env{'user.domain'});
100: if ($homeserver eq 'no_host') {
101: undef($homeserver);
102: } else {
103: $uname = $env{'user.name'};
104: $udom = $env{'user.domain'};
105: }
106: }
107: }
1.89 raeburn 108: if (($env{'user.name'} =~ /^$match_username$/) &&
1.82 raeburn 109: ($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
110: $knownuser = 1;
111: } else {
112: my $lonhost = $r->dir_config('lonHostID');
113: ($captcha_form,$captcha_error,$captcha,$recaptcha_version) =
114: &Apache::loncommon::captcha_display('login',$lonhost);
115: }
1.86 raeburn 116: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom',
117: 'useremail','useraccount']);
118:
1.67 raeburn 119: if ($homeserver) {
120: $uhome = $env{'user.home'};
121: $urole = $env{'request.role'};
122: $usec = $env{'request.course.sec'};
123: $cid = $env{'request.course.id'};
1.56 raeburn 124: }
1.86 raeburn 125: if ($cid) {
126: $cdom = $env{'course.'.$cid.'.domain'};
127: $cnum = $env{'course.'.$cid.'.num'};
128: }
129: if ($cdom && $cnum) {
130: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
131: $ctitle = $csettings{'description'};
132: $ccode = $csettings{'internal.coursecode'};
133: $sectionlist = $csettings{'internal.sectionnums'};
134: my @sections = split(/,/,$sectionlist);
135: foreach my $section (@sections) {
136: my ($sec,$grp) = split(/:/,$section);
137: $groupid{$sec} = $grp;
138: }
139: }
140:
1.29 raeburn 141: $formname = 'logproblem';
1.86 raeburn 142: my $codedom = &get_domain();
143: my %helpform;
144: my %domconfig =
145: &Apache::lonnet::get_dom('configuration',['contacts'],$codedom);
146: if (ref($domconfig{'contacts'}) eq 'HASH') {
147: if (ref($domconfig{'contacts'}{'helpform'}) eq 'HASH') {
148: %helpform = %{$domconfig{'contacts'}{'helpform'}};
149: }
150: }
151:
152: my %coursecodes;
153: my %codes;
154: my @codetitles;
155: my %cat_titles;
156: my %cat_order;
157: my %idlist;
158: my %idnums;
159: my %idlist_titles;
160: my $caller = 'global';
161: my $totcodes = 0;
162: my $format_reply;
163: my $jscript = '';
164: my $loaditems = qq|
165: function initialize_codes() {
166: return;
167: }
168: |;
169: unless ($helpform{'course'} eq 'no') {
170: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom);
171: if ($totcodes > 0) {
172: $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
173: if ($format_reply eq 'ok') {
174: my $numtypes = @codetitles;
175: &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
176: my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles);
177: my $longtitles_str = join('","',@{$longtitles});
178: my $allidlist = $idlist{$codetitles[0]};
179: my $knowncodes;
180: if (($ccode ne '') && ($cnum ne '')) {
181: my (%singlecodes,@singlecodetitles,%singlecat_titles,%singlecat_order);
182: my $crscode_reply = &Apache::lonnet::auto_instcode_format($cnum,$codedom,{ $cnum => $ccode },\%singlecodes,
183: \@singlecodetitles,\%singlecat_titles,\%singlecat_order);
184: if (ref($singlecodes{$cnum}) eq 'HASH') {
185: $knowncodes = $singlecodes{$cnum};
186: }
187: }
188: $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist);
189: $jscript .= $scripttext;
190: $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,\@codetitles,$knowncodes,$sectionlist);
191: $loaditems = '';
192: }
193: }
194: }
195: my %missing = &Apache::lonlocal::texthash(
196: username => 'You must include a name.',
197: phone => 'You must include a phone.',
198: );
199: &js_escape(\%missing);
200: if (keys(%helpform)) {
201: foreach my $key (keys(%helpform)) {
202: if (($helpform{$key} eq 'req') && ($missing{$key} ne '')) {
203: next if (($key eq 'username') && (($knownuser) ||
204: (($env{'user.name'} =~ /^$match_username$/) && (!$public))));
205: $extra_validations .= <<"END";
206:
207: if (document.$formname.$key.value == '') {
208: alert("$missing{$key}");
209: return;
210: }
211:
212: END
213: }
214: }
215: }
1.40 raeburn 216: my $machine = &Apache::lonnet::absolute_url();
1.70 raeburn 217: my $sourceurl = $machine.$origurl;
1.74 raeburn 218: $server = $machine.&Apache::loncommon::cleanup_html($origurl);
1.70 raeburn 219: $server =~ s/\?.*$//;
1.79 damieng 220: my %js_lt = &Apache::lonlocal::texthash (
1.40 raeburn 221: email => 'The e-mail address you entered',
222: notv => 'is not a valid e-mail address',
223: rsub => 'You must include a subject',
224: rdes => 'You must include a description',
1.79 damieng 225: );
226: my %html_lt = &Apache::lonlocal::texthash (
1.40 raeburn 227: name => 'Name',
228: subm => 'Submit Request',
1.46 raeburn 229: emad => 'Your e-mail address',
1.86 raeburn 230: emac => 'Cc',
1.40 raeburn 231: unme => 'username',
232: doma => 'domain',
1.44 raeburn 233: entu => 'Enter the username you use to log-in to LON-CAPA',
234: chdo => 'Choose your LON-CAPA domain',
235: entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
1.40 raeburn 236: urlp => 'URL of page',
237: phon => 'Phone',
238: crsd => 'Course Details',
239: enin => 'Enter institutional course code',
240: pick => 'Pick',
241: enct => 'Enter course title',
242: secn => 'Section Number',
243: sele => 'Select',
244: titl => 'Title',
245: lsec => 'LON-CAPA sec',
246: subj => 'Subject',
247: detd => 'Detailed Description',
248: opfi => 'Optional file upload',
1.87 raeburn 249: uplf => 'Upload a file (e.g., a screenshot) relevant to your help request',
1.40 raeburn 250: fini => 'Finish',
251: clfm => 'Clear Form',
252: );
1.79 damieng 253: &js_escape(\%js_lt);
254: &html_escape(\%html_lt);
1.40 raeburn 255: my $scripttag = (<<"END");
1.5 raeburn 256: function validate() {
1.13 raeburn 257: if (validmail(document.logproblem.email) == false) {
1.79 damieng 258: alert("$js_lt{'email'}: "+document.logproblem.email.value+" $js_lt{'notv'}.");
1.40 raeburn 259: return;
260: }
261: if (document.logproblem.subject.value == '') {
1.79 damieng 262: alert("$js_lt{'rsub'}.");
1.40 raeburn 263: return;
264: }
265: if (document.logproblem.description.value == '') {
1.79 damieng 266: alert("$js_lt{'rdes'}.");
1.13 raeburn 267: return;
1.5 raeburn 268: }
1.86 raeburn 269: $extra_validations
1.5 raeburn 270: document.logproblem.submit();
271: }
1.13 raeburn 272:
1.40 raeburn 273: END
1.43 raeburn 274: $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
1.44 raeburn 275:
1.67 raeburn 276: if ($homeserver) {
277: if ($env{'environment.permanentemail'}) {
278: $email = $env{'environment.permanentemail'};
279: } elsif ($env{'environment.critnotification'}) {
280: $email = $env{'environment.critnotification'};
281: } elsif ($env{'environment.notification'}) {
282: $email = $env{'environment.notification'};
283: }
284: if ($env{'environment.lastname'}) {
285: $lastname = $env{'environment.lastname'};
286: }
287: if ($env{'environment.firstname'}) {
288: $firstname = $env{'environment.firstname'};
289: }
1.1 raeburn 290: }
1.60 raeburn 291: if ($env{'form.origurl'} eq '/adm/createaccount') {
292: if ($email eq '') {
293: if ($env{'form.useremail'} =~ /^[^\@]+\@[^\@]+$/) {
294: $email = &HTML::Entities::encode($env{'form.useremail'},'"<>&');
295: }
296: }
297: if ($uname eq '') {
298: if ($env{'form.useraccount'} =~ /^$match_username$/) {
299: $uname = &HTML::Entities::encode($env{'form.useraccount'},'"<>&');
300: }
301: }
302: }
1.21 raeburn 303: my $details_title;
304: if ($codedom) {
305: $details_title = '<br />('.$codedom.')';
306: }
1.86 raeburn 307:
1.67 raeburn 308: my $js = <<"ENDJS";
309: <script type="text/javascript">
310: // <![CDATA[
311: $scripttag
312: $jscript
313: $loaditems
314: // ]]>
315: </script>
1.80 musolffc 316: <script type="text/javascript" src="/res/adm/includes/file_upload.js"></script>
1.67 raeburn 317: ENDJS
1.82 raeburn 318: if ($recaptcha_version >=2) {
319: $js.= "\n".'<script src="https://www.google.com/recaptcha/api.js"></script>'."\n";
320: }
1.67 raeburn 321: my %add_entries = (
322: style => "margin-top:0px;margin-bottom:0px;",
323: onload => "initialize_codes();",
324: );
1.33 albertel 325:
1.44 raeburn 326:
327: $r->print(&Apache::loncommon::start_page('Support Request',$js,
1.31 albertel 328: { 'function' => $function,
1.33 albertel 329: 'add_entries' => \%add_entries,
1.44 raeburn 330: 'only_body' => 1,}));
1.15 raeburn 331: if ($r->uri eq '/adm/helpdesk') {
1.14 raeburn 332: &print_header($r,$origurl);
333: }
1.50 raeburn 334: my @css = ('LC_evenrow_value','LC_oddrow_value');
335: my $num = 1;
336: my $i = $num%2;
1.67 raeburn 337: my $formtype;
338: if ($homeserver) {
339: $formtype = ' enctype="multipart/form-data"';
340: }
1.86 raeburn 341: my $topsubmit = ' <input type="button" value="'.$html_lt{'subm'}.'" onclick="validate()" /> ';
342: my $shownsubmit;
1.67 raeburn 343: $r->print('<form method="post" action="" name="logproblem"'.$formtype.'>'."\n");
1.44 raeburn 344: my $output = &Apache::lonhtmlcommon::start_pick_box().
1.78 bisitz 345: &Apache::lonhtmlcommon::row_headline().
346: '<span class="LC_info">'.
347: &mt('(All fields marked with * are required.)').
348: '</span>'.
1.86 raeburn 349: &Apache::lonhtmlcommon::row_closure();
350: unless ($helpform{'username'} eq 'no') {
351: my ($reqd,$namefield,$fullname);
352: if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
1.89 raeburn 353: $fullname = "$firstname $lastname";
1.86 raeburn 354: $namefield = $fullname.'<input type="hidden" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'."\n";
355: } else {
356: if (defined($firstname) && $firstname ne '') {
357: $fullname = $firstname;
358: } elsif (defined($lastname) && $lastname ne '') {
359: $fullname = " $lastname";
360: }
361: $namefield = '<input type="text" size="20" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'."\n";
362: if ($helpform{'username'} eq 'req') {
363: $reqd = '<span class="LC_info">*</span>';
364: }
1.1 raeburn 365: }
1.86 raeburn 366: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'name'}.$reqd,undef,$css[$num])."\n".$namefield.
367: $topsubmit.
368: &Apache::lonhtmlcommon::row_closure()."\n";
369: $shownsubmit = 1;
370: $num ++;
371: $i = $num%2;
1.1 raeburn 372: }
1.78 bisitz 373: $output .= &Apache::lonhtmlcommon::row_title(
374: '<span title="'.&mt('required').'">'.
1.79 damieng 375: $html_lt{'emad'}.' <span class="LC_info">*</span></span>'
1.78 bisitz 376: ,undef,$css[$i]).
1.50 raeburn 377: '<input type="text" size="20" name="email" value="'.
1.86 raeburn 378: &HTML::Entities::encode($email,'"<>&').'" />'."\n";
379: unless ($shownsubmit) {
380: $output .= $topsubmit;
1.89 raeburn 381: }
1.86 raeburn 382: $output .= &Apache::lonhtmlcommon::row_closure();
1.50 raeburn 383: $num ++;
384: $i = $num%2;
1.82 raeburn 385: if ($knownuser) {
386: if ($homeserver) {
1.86 raeburn 387: unless ($helpform{'cc'} eq 'no') {
388: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'emac'},undef,$css[$i]).
389: '<input type="text" size="50" name="cc" value="" /><br />'."\n".
390: &Apache::lonhtmlcommon::row_closure();
391: $num ++;
392: $i = $num%2;
393: }
1.67 raeburn 394: }
1.50 raeburn 395: }
1.86 raeburn 396: unless ($helpform{'user'} eq 'no') {
397: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'unme'}/$html_lt{'doma'}",undef,$css[$i]);
398: my $udom_input = '<input type="hidden" name="udom" value="'.
399: &HTML::Entities::encode($udom,'"<>&').'" />'."\n";
400: my $uname_input = '<input type="hidden" name="uname" value="'.
401: &HTML::Entities::encode($uname,'"<>&').'" />'."\n";
402: if ($knownuser) {
403: $output .= '<i>'.$html_lt{'unme'}.'</i>: '.$uname.' <i>'.$html_lt{'doma'}.'</i>: '.$udom.$udom_input.$uname_input;
1.44 raeburn 404: } else {
1.86 raeburn 405: my $udomform = '';
406: my $unameform = '';
407: if (($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
408: $output .= $html_lt{'entu'};
409: } elsif (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
410: $output .= $html_lt{'chdo'};
411: } else {
412: $output .= $html_lt{'entr'};
413: }
414: $output .= '<br />'."\n";
415: if (!$public) {
416: if ($env{'user.domain'} =~ /^$match_domain$/) {
417: $udomform = '<i>'.$html_lt{'doma'}.'</i>: '.$udom.$udom_input;
418: } elsif ($env{'user.name'} =~ /^$match_username$/) {
419: $unameform = '<i>'.$html_lt{'unme'}.'</i>: '.$uname.' '.$uname_input;
420: }
421: }
422: if ($udomform eq '') {
423: $udomform = '<i>'.$html_lt{'doma'}.'</i>: ';
424: $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom')."\n";
425: }
426: if ($unameform eq '') {
427: $unameform= '<i>'.$html_lt{'unme'}.'</i>: <input type="text" size="20" name="uname" value="'.$uname.'" /> ';
1.60 raeburn 428: }
1.86 raeburn 429: $output .= $unameform.$udomform;
1.1 raeburn 430: }
1.86 raeburn 431: $output .= &Apache::lonhtmlcommon::row_closure();
432: $num ++;
1.1 raeburn 433: }
1.50 raeburn 434: $i = $num%2;
1.79 damieng 435: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'urlp'}",undef,$css[$i]).
1.70 raeburn 436: $server."\n".'<input type="hidden" name="sourceurl" value="'.
437: &HTML::Entities::encode($sourceurl,'"<>&').'" />'."\n".
1.50 raeburn 438: &Apache::lonhtmlcommon::row_closure();
1.86 raeburn 439: unless ($helpform{'phone'} eq 'no') {
440: my $reqd;
441: if ($helpform{'phone'} eq 'req') {
442: $reqd = '<span class="LC_info">*</span>';
443: }
444: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'phon'}.$reqd,undef,'LC_evenrow_value').
445: '<input type="text" size="15" name="phone" /><br />'."\n".
446: &Apache::lonhtmlcommon::row_closure();
447: $num ++;
448: $i = $num%2;
449: }
450: unless ($helpform{'course'} eq 'no') {
451: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'crsd'}$details_title",undef,$css[$i]);
1.10 raeburn 452: if ($totcodes > 0) {
453: my $numtitles = @codetitles;
454: if ($numtitles == 0) {
1.79 damieng 455: $output .= $html_lt{'enin'}.':
1.67 raeburn 456: <input type="text" name="coursecode" size="15" value="" />'."\n";
1.10 raeburn 457: } else {
1.57 raeburn 458: my @standardnames = &Apache::loncommon::get_standard_codeitems();
1.10 raeburn 459: my $lasttitle = $numtitles;
460: if ($numtitles > 4) {
461: $lasttitle = 4;
1.86 raeburn 462: }
463: my $onchange;
464: if ($sectionlist) {
465: $onchange = 'toggleSecVis()';
466: }
1.44 raeburn 467: $output .= '<table><tr><td>'.$codetitles[0].'<br />'."\n".
1.86 raeburn 468: '<select name="'.$standardnames[0].'" onchange="courseSet('."'$codetitles[0]'".');'.$onchange.'">'."\n".
1.79 damieng 469: ' <option value="-1">'.$html_lt{'sele'}."</option>\n";
1.10 raeburn 470: my @items = ();
1.20 raeburn 471: my @longitems = ();
1.10 raeburn 472: if ($idlist{$codetitles[0]} =~ /","/) {
1.40 raeburn 473: @items = split(/","/,$idlist{$codetitles[0]});
1.10 raeburn 474: } else {
475: $items[0] = $idlist{$codetitles[0]};
476: }
1.20 raeburn 477: if (defined($idlist_titles{$codetitles[0]})) {
478: if ($idlist_titles{$codetitles[0]} =~ /","/) {
1.40 raeburn 479: @longitems = split(/","/,$idlist_titles{$codetitles[0]});
1.20 raeburn 480: } else {
481: $longitems[0] = $idlist_titles{$codetitles[0]};
482: }
1.22 raeburn 483: for (my $i=0; $i<@longitems; $i++) {
484: if ($longitems[$i] eq '') {
485: $longitems[$i] = $items[$i];
486: }
487: }
1.20 raeburn 488: } else {
489: @longitems = @items;
490: }
491: for (my $i=0; $i<@items; $i++) {
1.44 raeburn 492: $output .= ' <option value="'.$items[$i].'">'.$longitems[$i].'</option>'."\n";
1.10 raeburn 493: }
1.44 raeburn 494: $output .= '</select></td>';
1.10 raeburn 495: for (my $i=1; $i<$numtitles; $i++) {
1.44 raeburn 496: $output .= '<td>'.$codetitles[$i].'<br />'."\n".
1.86 raeburn 497: '<select name="'.$standardnames[$i].'" onchange="courseSet('."'$codetitles[$i]'".');'.$onchange.'">'."\n".
1.79 damieng 498: '<option value="-1"><-'.$html_lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
1.10 raeburn 499: '</select>'."\n".
1.44 raeburn 500: '</td>'."\n";
1.10 raeburn 501: }
1.44 raeburn 502: $output .= '</tr></table>';
1.10 raeburn 503: if ($numtitles > 4) {
1.44 raeburn 504: $output .= '<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
1.86 raeburn 505: '<select name="'.$standardnames[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".');'.$onchange.'">'."\n".
1.79 damieng 506: '<option value="-1"><-'.$html_lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
1.44 raeburn 507: '</select>'."\n";
1.10 raeburn 508: }
509: }
510: } else {
1.79 damieng 511: $output .= $html_lt{'enin'}.':
1.67 raeburn 512: <input type="text" name="coursecode" size="15" value="" />'."\n";
1.10 raeburn 513: }
1.86 raeburn 514: my $reqd;
515: if ($helpform{'course'} eq 'req') {
516: $reqd = '<span class="LC_info">*</span>';
517: }
518: $output .= '<br />'.$html_lt{'enct'}.$reqd.':
519: <input type="text" name="title" size="25" value="'.
1.44 raeburn 520: &HTML::Entities::encode($ctitle,'"<>&').'" />'."\n";
1.86 raeburn 521: $output .= &Apache::lonhtmlcommon::row_closure();
522: $num ++;
523: $i = $num%2;
524: }
525: unless ($helpform{'section'} eq 'no') {
526: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'secn'},undef,$css[$i]);
527: if ($sectionlist) {
528: $output .= "<div id=\"LC_helpdesk_sectionlist\"><select name=\"sectionsel\">\n".
529: " <option value=\"\" selected=\"selected\">$html_lt{'sele'}</option>\n";
530: foreach my $id (sort(keys(%groupid))) {
531: if ($id eq $groupid{$id} || $groupid{$id} eq '') {
532: $output .= " <option value=".
533: &HTML::Entities::encode($id,'"<>&').
534: " >$id</option>\n";
535: } else {
536: $output .= " <option value=".
537: &HTML::Entities::encode($id,'"<>&').
538: " >$id - ($html_lt{'lsec'}: $groupid{$id})</option>\n";
539: }
1.1 raeburn 540: }
1.86 raeburn 541: $output .= '</select></div>'."\n".
542: '<div id="LC_helpdesk_section" style="display:none">'.
543: '<input type="text" name="sectiontxt" size="10" /></div>'."\n";
1.89 raeburn 544: } else {
1.86 raeburn 545: $output .= '<input type="text" name="section" size="10" />'."\n";
546: }
547: $output .= &Apache::lonhtmlcommon::row_closure();
548: $num ++;
549: $i = $num%2;
1.1 raeburn 550: }
1.78 bisitz 551: $output .= &Apache::lonhtmlcommon::row_title(
552: '<span title="'.&mt('required').'">'.
1.79 damieng 553: $html_lt{'subj'}.' <span class="LC_info">*</span></span>'
1.78 bisitz 554: ,undef,'LC_oddrow_value').
555: '<input type="text" size="40" name="subject" />'."\n".
1.44 raeburn 556: &Apache::lonhtmlcommon::row_closure().
1.78 bisitz 557: &Apache::lonhtmlcommon::row_title(
558: '<span title="'.&mt('required').'">'.
1.79 damieng 559: $html_lt{'detd'}.' <span class="LC_info">*</span></span>'
1.78 bisitz 560: ,undef,'LC_evenrow_value').
561: '<textarea rows="10" cols="45" name="description" style="word-wrap:normal;">'.
1.67 raeburn 562: '</textarea>'."\n".
1.44 raeburn 563: &Apache::lonhtmlcommon::row_closure();
1.50 raeburn 564: $num ++;
565: $i = $num%2;
1.82 raeburn 566: if ($knownuser) {
1.67 raeburn 567: if ($homeserver) {
1.86 raeburn 568: unless ($helpform{'screenshot'} eq 'no') {
569: my $max = 1048576;
1.87 raeburn 570: my $showmax = 1.00;
1.86 raeburn 571: if ($helpform{'maxsize'} =~ /^\d+\.\d*$/) {
1.89 raeburn 572: $max *= $helpform{'maxsize'};
1.87 raeburn 573: $showmax = $helpform{'maxsize'};
1.86 raeburn 574: }
1.87 raeburn 575: $showmax = ' ('.sprintf("%.2f",$showmax).' '.&mt('MB max.').')';
1.86 raeburn 576: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'opfi'},undef,$css[$i])
577: .' <input type="file" name="screenshot" class="flUpload" size="20" />'
578: .'<input type="hidden" id="free_space" value="'.$max.'" />'
1.87 raeburn 579: .'<br />'."\n".$html_lt{'uplf'}.$showmax."\n"
1.86 raeburn 580: .&Apache::lonhtmlcommon::row_closure();
581: $num ++;
582: $i = $num%2;
583: }
1.67 raeburn 584: }
1.69 raeburn 585: } else {
1.82 raeburn 586: if ($captcha_form) {
1.78 bisitz 587: $output .= &Apache::lonhtmlcommon::row_title(
588: '<span title="'.&mt('required').'">'.
589: &mt('Validation').
590: ' <span class="LC_info">*</span></span>'
591: ,undef,$css[$i]).
1.82 raeburn 592: $captcha_form."\n".
1.69 raeburn 593: &Apache::lonhtmlcommon::row_closure();
594: $num ++;
595: $i = $num%2;
596: }
1.5 raeburn 597: }
1.79 damieng 598: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'fini'},undef,$css[$i]);
1.44 raeburn 599: $output .= <<END;
1.1 raeburn 600: <table border="0" cellpadding="8" cellspacing="0">
601: <tr>
602: <td>
1.44 raeburn 603: <input type="hidden" name="command" value="process" />
1.79 damieng 604: <input type="button" value="$html_lt{'subm'}" onclick="validate()" />
1.1 raeburn 605: </td>
606: <td> </td>
607: <td>
1.79 damieng 608: <input type="reset" value="$html_lt{'clfm'}" />
1.1 raeburn 609: </td>
610: </tr>
611: </table>
1.44 raeburn 612: END
613: $output .= &Apache::lonhtmlcommon::row_closure(1);
614: $output .= &Apache::lonhtmlcommon::end_pick_box();
615: $r->print(<<END);
616: $output
1.14 raeburn 617: </form>
1.44 raeburn 618: <br />
1.1 raeburn 619: END
1.30 albertel 620: $r->print(&Apache::loncommon::end_page());
1.5 raeburn 621: return;
1.1 raeburn 622: }
623:
624: sub print_request_receipt {
625: my ($r,$url,$function) = @_;
1.69 raeburn 626: my $public;
627: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
628: $public = 1;
629: }
1.89 raeburn 630: my $lonhost = $r->dir_config('lonHostID');
1.69 raeburn 631: unless (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
632: my ($captcha_chk,$captcha_error) =
633: &Apache::loncommon::captcha_response('login',$lonhost);
634: if ($captcha_chk != 1) {
635: $r->print(&Apache::loncommon::start_page('Support request failed',undef,
636: {'function' => $function,
637: 'add_entries' => {
638: topmargin => "0",
639: marginheight => "0",
640: },
641: 'only_body' => 1,}));
642: if ($r->uri eq '/adm/helpdesk') {
643: &print_header($r,$url,'process');
644: }
1.75 bisitz 645: $r->print(
646: '<h2>'.&mt('Support request failed').'</h2>'.
647: &Apache::lonhtmlcommon::confirm_success(
648: &mt('Validation of the code you entered failed.'),1).
649: '<br /><br />'.
650: &Apache::lonhtmlcommon::actionbox([
651: &mt('[_1]Go back[_2] and try again',
652: '<a href="javascript:history.go(-1)">','</a>')]).
1.69 raeburn 653: &Apache::loncommon::end_page());
654: return;
655: }
656: }
1.26 raeburn 657: my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
658: my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
1.5 raeburn 659: my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
1.91 raeburn 660: my @cookievars;
661: if ($ENV{'SERVER_PORT'} == 443) {
662: @cookievars = ('lonLinkID');
663: } else {
664: @cookievars = ('lonID');
665: }
1.5 raeburn 666:
667: my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
1.45 raeburn 668: my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'};
669: my $defdom = &get_domain();
1.86 raeburn 670: my ($to,$bcc,$addtext) =
671: &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
672: $defdom,$origmail);
1.5 raeburn 673: my $from = $admin;
1.86 raeburn 674: my %helpform;
1.56 raeburn 675: my %domconfig =
676: &Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
677: if (ref($domconfig{'contacts'}) eq 'HASH') {
1.86 raeburn 678: if (ref($domconfig{'contacts'}{'helpform'}) eq 'HASH') {
679: %helpform = %{$domconfig{'contacts'}{'helpform'}};
1.56 raeburn 680: }
681: }
1.1 raeburn 682: my $reporttime = &Apache::lonlocal::locallocaltime(time);
1.86 raeburn 683: my %formvars = (
684: email => 1,
685: sourceurl => 1,
686: subject => 1,
687: description => 1,
688: );
689: unless ($helpform{'username'} eq 'no') {
690: $formvars{'username'} = 1;
691: }
692: unless ($helpform{'user'} eq 'no') {
693: $formvars{'uname'} = 1;
694: $formvars{'udom'} = 1;
695: }
696: unless ($helpform{'phone'} eq 'no') {
697: $formvars{'phone'} = 1;
698: }
699: unless ($helpform{'section'} eq 'no') {
700: $formvars{'section'} = 1;
701: }
702: unless ($helpform{'course'} eq 'no') {
703: $formvars{'course'} = 1;
704: }
705: unless ($helpform{'cc'} eq 'no') {
706: $formvars{'cc'} = 1;
707: }
708: unless ($helpform{'screenshot'} eq 'no') {
709: $formvars{'screenshot'} = 1;
710: }
711: my $coursecode;
712: if ($formvars{'course'}) {
713: $coursecode = $env{'form.coursecode'};
1.57 raeburn 714: if ($coursecode eq '') {
1.86 raeburn 715: my $totcodes = 0;
716: my %coursecodes;
717: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$defdom);
718: my @standardnames = &Apache::loncommon::get_standard_codeitems();
719: if ($totcodes > 0) {
720: my $noregexps = 1;
721: $coursecode =
722: &Apache::courseclassifier::instcode_from_selectors($defdom,$noregexps);
723: }
724: if ($coursecode eq '') {
725: foreach my $item (@standardnames) {
726: if ((defined($env{'form.'.$item})) && ($env{'form.'.$item} ne '-1')) {
727: $coursecode .= $env{'form.'.$item};
728: }
1.57 raeburn 729: }
730: }
1.19 raeburn 731: }
732: }
1.40 raeburn 733: my %lt = &Apache::lonlocal::texthash (
1.44 raeburn 734: username => 'Name',
1.52 schafran 735: email => 'E-mail',
1.46 raeburn 736: cc => 'Cc',
1.44 raeburn 737: user => 'Username/domain',
738: phone => 'Phone',
739: crsi => 'Course Information',
740: subject => 'Subject',
741: description => 'Description',
742: sourceurl => 'URL',
743: date => 'Date/Time',
744: secn => 'Section',
745: warn => 'Warning: Problem with support e-mail address',
746: your => 'Your support request contained the following information',
747: sect => 'section',
748: info => 'Information supplied',
749: adin => 'Additional information recorded',
1.40 raeburn 750: );
1.46 raeburn 751:
1.72 raeburn 752: my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist,$homeserver);
753: unless ($public) {
1.67 raeburn 754: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
755: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
756: $env{'user.domain'});
757: }
758: }
1.86 raeburn 759: my ($cid,$cdom,$cnum,$sectionlist,$ccode);
760: if ($homeserver) {
761: $cid = $env{'request.course.id'};
762: }
763: if ($cid) {
764: $cdom = $env{'course.'.$cid.'.domain'};
765: $cnum = $env{'course.'.$cid.'.num'};
766: }
767: if ($cdom && $cnum) {
768: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
769: $ccode = $csettings{'internal.coursecode'};
770: $sectionlist = $csettings{'internal.sectionnums'};
771: }
772: if (($homeserver) && (defined($env{'form.cc'})) && ($formvars{'cc'})) {
1.46 raeburn 773: my @ccs;
774: if ($env{'form.cc'} =~ /,/) {
775: @ccs = split(/,/,$env{'form.cc'});
776: } else {
777: $env{'form.cc'} =~ s/^\s+//;
778: $env{'form.cc'} =~ s/\s+$//;
779: @ccs = $env{'form.cc'};
780: }
781: foreach my $cc (@ccs) {
782: $cc =~ s/^\s+//g;
783: $cc =~ s/\s+$//g;
784: if ($cc =~ m/^[^\@]+\@[^\@]+$/) {
785: if (!(grep(/^\Q$cc\E$/,@ok_ccs))) {
786: push(@ok_ccs,$cc);
787: }
1.57 raeburn 788: } elsif ($cc ne '') {
1.46 raeburn 789: if (!(grep(/^\Q$cc\E$/,@bad_ccs))) {
790: push(@bad_ccs,$cc);
791: }
792: }
793: }
794: if (@ok_ccs > 0) {
795: $okcclist = join(', ',@ok_ccs);
796: }
797: if (@bad_ccs == 1) {
1.71 raeburn 798: if ($bad_ccs[0] ne '') {
1.74 raeburn 799: $badccmsg .= '<br />'.&mt('The following Cc e-mail address is invalid: ').&Apache::loncommon::cleanup_html($bad_ccs[0]);
1.71 raeburn 800: }
1.46 raeburn 801: } elsif (@bad_ccs > 1) {
1.74 raeburn 802: $badccmsg .= '<br />'.&mt('The following Cc e-mail addresses are invalid: '). &Apache::loncommon::cleanup_html(join(', ',@bad_ccs));
1.46 raeburn 803: }
804: }
1.44 raeburn 805: $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
1.86 raeburn 806: if ($formvars{'course'}) {
807: $env{'form.crsi'} = $env{'form.title'};
808: if ($coursecode ne '') {
809: $env{'form.crsi'} .= ' - '.$coursecode;
810: }
811: }
812: if ($formvars{'section'}) {
813: my $section;
814: if ($sectionlist) {
815: if ($coursecode eq $ccode) {
816: $section = $env{'form.sectionsel'}
817: } else {
818: $section = $env{'form.sectiontxt'};
819: }
820: } else {
821: $section = $env{'form.section'};
822: }
823: $env{'form.crsi'} .= ' - '.$lt{'sect'}.': '.$section;
824: }
825: my $supportmsg;
826: if ($formvars{'username'}) {
827: $supportmsg .= "$lt{'username'}: $env{'form.username'}\n";
828: }
829: $supportmsg .= "$lt{'email'}: $env{'form.email'}\n";
830: if (($homeserver) && (defined($env{'form.cc'})) && ($formvars{'cc'})) {
831: $supportmsg .= "$lt{'cc'}: $okcclist\n";
832: }
833: if ($formvars{'user'}) {
834: $supportmsg .= "$lt{'user'}: $env{'form.user'}\n";
835: }
836: if ($formvars{'phone'}) {
837: $supportmsg .= "$lt{'phone'}: $env{'form.phone'}\n";
838: }
839: if ($formvars{'course'}) {
840: $supportmsg .= "$lt{'crsi'}: $env{'form.crsi'}\n";
1.89 raeburn 841: }
1.86 raeburn 842: $supportmsg .= "$lt{'subject'}: $env{'form.subject'}
1.44 raeburn 843: $lt{'description'}: $env{'form.description'}
844: $lt{'sourceurl'}: $env{'form.sourceurl'}
1.40 raeburn 845: $lt{'date'}: $reporttime
1.86 raeburn 846: ";
1.1 raeburn 847:
1.44 raeburn 848: my $displaymsg;
1.46 raeburn 849: foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') {
1.44 raeburn 850: if ($env{'form.'.$item} ne '') {
851: if ($item eq 'description') {
852: my $descrip = $env{'form.description'};
1.74 raeburn 853: $descrip = &Apache::loncommon::cleanup_html($descrip);
1.54 raeburn 854: $descrip =~ s|[\n\r\f]|<br />|g;
1.44 raeburn 855: $displaymsg .=
856: '<span class="LC_helpform_receipt_cat">'.
857: "$lt{$item}</span>: $descrip<br />\n";
858: } elsif ($item eq 'sourceurl') {
859: my $showurl = $env{'form.sourceurl'};
860: $showurl =~ s/\?.*$//;
1.74 raeburn 861: $showurl = &Apache::loncommon::cleanup_html($showurl);
1.44 raeburn 862: $displaymsg .=
863: '<span class="LC_helpform_receipt_cat">'.
864: "$lt{$item}</span>: $showurl<br />\n";
1.46 raeburn 865: } elsif ($item eq 'cc') {
1.86 raeburn 866: next if ($helpform{'cc'} eq 'no');
1.71 raeburn 867: if ($okcclist) {
1.74 raeburn 868: my $showcclist = &Apache::loncommon::cleanup_html($okcclist);
1.71 raeburn 869: $displaymsg .=
870: '<span class="LC_helpform_receipt_cat">'.
871: "$lt{$item}</span>: $showcclist<br />\n";
872: }
1.44 raeburn 873: } else {
1.86 raeburn 874: if (($item eq 'username') || ($item eq 'user') || ($item eq 'phone')) {
875: next if ($helpform{$item} eq 'no');
876: }
877: next if (($item eq 'crsi') && ($helpform{'course'} eq 'no'));
1.54 raeburn 878: my $showitem = $env{'form.'.$item};
1.74 raeburn 879: $showitem = &Apache::loncommon::cleanup_html($showitem);
1.44 raeburn 880: $displaymsg .=
881: '<span class="LC_helpform_receipt_cat">'.
1.54 raeburn 882: "$lt{$item}</span>: $showitem<br />\n";
1.44 raeburn 883: }
884: }
885: }
886: $displaymsg .= '<span class="LC_helpform_receipt_cat">'.
887: $lt{'date'}.'</span>: '.$reporttime.'<br />'."\n";
1.32 albertel 888:
889: my $start_page =
890: &Apache::loncommon::start_page('Support request recorded',undef,
1.33 albertel 891: {'function' => $function,
892: 'add_entries' => {
893: topmargin => "0",
894: marginheight => "0",
895: },
896: 'only_body' => 1,});
1.32 albertel 897:
1.14 raeburn 898: $r->print(<<"END");
1.32 albertel 899: $start_page
1.73 bisitz 900: <form name="logproblem" action="">
1.44 raeburn 901: <input type="hidden" name="command" value="result" />
1.16 raeburn 902: </form>
1.1 raeburn 903: END
1.14 raeburn 904: if ($r->uri eq '/adm/helpdesk') {
905: &print_header($r,$url,'process');
906: }
1.45 raeburn 907: my $bad_email = 0;
908: if ($to =~ /,/) {
909: my @ok_email;
910: foreach my $email (split(/,/,$to)) {
911: if ($email =~ m/^[^\@]+\@[^\@]+$/) {
1.46 raeburn 912: if (!grep(/^\Q$email\E$/,@ok_email)) {
913: push(@ok_email,$email);
914: }
1.45 raeburn 915: }
916: }
917: if (@ok_email > 0) {
918: $to = join(',',@ok_email);
919: } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) {
920: $to = $admin;
921: } else {
922: $bad_email = 1;
923: }
924: } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) {
925: if ($admin =~ m/^[^\@]+\@[^\@]+$/) {
926: $to = $admin;
1.9 raeburn 927: } else {
1.45 raeburn 928: $bad_email = 1;
929: }
930: }
1.66 bisitz 931:
932: my $message;
933: if (!$bad_email) {
934: $message = &Apache::lonhtmlcommon::confirm_success(
935: &mt('A support request has been sent to [_1]','<tt>'.$to.'</tt>'));
936: } else {
937: $message = &Apache::lonhtmlcommon::confirm_success(
938: $lt{'warn'}.'<br />'
939: .&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has [_2]not[_3] been sent to the LON-CAPA support staff or administrator at your institution.','<tt>'.$to.'</tt>','<b>','</b>')
940: .' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'),1);
941: $to = 'helpdesk@lon-capa.org';
1.1 raeburn 942: }
1.66 bisitz 943: $r->print(&Apache::loncommon::confirmwrapper($message));
944:
1.25 albertel 945: if (defined($env{'form.email'})) {
1.46 raeburn 946: $env{'form.email'} =~ s/^\s+//;
947: $env{'form.email'} =~ s/\s+$//;
1.25 albertel 948: if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
949: $from = $env{'form.email'};
1.5 raeburn 950: }
951: }
952:
1.46 raeburn 953: if (defined($env{'form.cc'})) {
954: if ($badccmsg) {
955: $displaymsg .= $badccmsg;
956: }
957: }
958:
1.25 albertel 959: my $subject = $env{'form.subject'};
1.44 raeburn 960: $subject =~ s/(`)/'/g;
961: $subject =~ s/\$/\(\$\)/g;
962: $supportmsg =~ s/(`)/'/g;
963: $supportmsg =~ s/\$/\(\$\)/g;
964: $displaymsg =~ s/(`)/'/g;
965: $displaymsg =~ s/\$/\(\$\)/g;
1.5 raeburn 966: my $fname;
967:
968: my $attachmentpath = '';
1.88 raeburn 969: my $showsize = '';
1.89 raeburn 970:
1.72 raeburn 971: if ((defined($env{'user.name'})) && (!$public)) {
1.67 raeburn 972: if ($homeserver && $env{'form.screenshot.filename'}) {
1.86 raeburn 973: unless ($helpform{'screenshot'} eq 'no') {
1.88 raeburn 974: my $attachmentsize = length($env{'form.screenshot'});
1.86 raeburn 975: my $max = 1048576;
1.87 raeburn 976: my $showmax = 1.00;
1.86 raeburn 977: if ($helpform{'maxsize'} =~ /^\d+\.\d*$/) {
978: $max *= $helpform{'maxsize'};
1.87 raeburn 979: $showmax = $helpform{'maxsize'};
1.86 raeburn 980: }
1.89 raeburn 981: $showmax = '('.sprintf("%.2f",$showmax).' MB)';
1.88 raeburn 982: $showsize = $attachmentsize/1048576;
983: $showsize = '('.sprintf("%.2f",$showsize).' MB)';
1.86 raeburn 984: if ($attachmentsize > $max) {
985: $displaymsg .= '<br /><span class="LC_warning">'.
1.87 raeburn 986: &mt('The uploaded screenshot file [_1] included with your request exceeded the maximum allowed size [_2], and has therefore been discarded.',$showsize,$showmax).'</span>';
1.86 raeburn 987: } else {
988: $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
989: }
1.5 raeburn 990: }
991: }
992: }
993:
1.40 raeburn 994: my %cookies;
1.27 raeburn 995: my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
1.39 albertel 996: if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
1.27 raeburn 997: $cookies{'lonID'} = $1;
998: }
1.91 raeburn 999: if ($$cookie{'lonLinkID'} =~ /lonLinkID=([a-f0-9]+_linked);/) {
1000: $cookies{'lonLinkID'} = $1;
1001: }
1.5 raeburn 1002: if ($attachmentpath =~ m-/([^/]+)$-) {
1003: $fname = $1;
1.51 bisitz 1004: $displaymsg .= '<br />'
1.88 raeburn 1005: .&mt('An uploaded screenshot file [_1] was included in the request sent by [_2].'
1006: ,'<span class="LC_filename">'.$fname.'</span> '.$showsize,
1.51 bisitz 1007: ,$env{'user.name'}.':'.$env{'user.domain'}
1008: );
1.5 raeburn 1009: $supportmsg .= "\n";
1.40 raeburn 1010: foreach my $var (@cookievars) {
1011: $supportmsg .= "$var: $cookies{$var}\n";
1.27 raeburn 1012: }
1.40 raeburn 1013: foreach my $var(@ENVvars) {
1014: $supportmsg .= "$var: $ENV{$var}\n";
1.26 raeburn 1015: }
1.40 raeburn 1016: foreach my $var (@envvars) {
1017: $supportmsg .= "$var: $env{$var}\n";
1.5 raeburn 1018: }
1019: }
1.89 raeburn 1020:
1.81 musolffc 1021: my $cc_string;
1.67 raeburn 1022: if ($homeserver) {
1023: if (@ok_ccs > 0) {
1.81 musolffc 1024: $cc_string = join(', ',@ok_ccs);
1.67 raeburn 1025: }
1.46 raeburn 1026: }
1.5 raeburn 1027:
1.90 raeburn 1028: my $attachment_text = '';
1.81 musolffc 1029: unless ($homeserver && $attachmentpath) {
1.40 raeburn 1030: foreach my $var (@cookievars) {
1.90 raeburn 1031: $attachment_text .= "$var: $cookies{$var}\n";
1.27 raeburn 1032: }
1.40 raeburn 1033: foreach my $var (@ENVvars) {
1.90 raeburn 1034: $attachment_text .= "$var: $ENV{$var}\n";
1.26 raeburn 1035: }
1.40 raeburn 1036: foreach my $var (@envvars) {
1.90 raeburn 1037: $attachment_text .= "$var: $env{$var}\n";
1.5 raeburn 1038: }
1.40 raeburn 1039: foreach my $var (@loncvars) {
1.90 raeburn 1040: $attachment_text .= "$var: $env{$var}\n";
1.5 raeburn 1041: }
1042: }
1.86 raeburn 1043:
1044: if ($addtext) {
1045: my ($addloc,$addstr) = split(/:/,$addtext,2);
1046: $addstr = &unescape($addstr);
1047: if ($addloc eq 's') {
1048: $subject = $addstr.' '.$subject;
1049: } elsif ($addloc eq 'b') {
1050: $supportmsg = $addstr."\n".$supportmsg;
1051: }
1052: }
1053:
1.81 musolffc 1054: # Compose and send a MIME email
1055: &Apache::loncommon::mime_email($from, $to, $subject, $supportmsg, $cc_string, $bcc,
1056: $attachmentpath, $fname, $attachment_text);
1.5 raeburn 1057:
1.44 raeburn 1058: if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
1.5 raeburn 1059: unlink($attachmentpath);
1060: }
1.44 raeburn 1061: $r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n");
1.55 bisitz 1062: $r->print('<div style="width:620px;">'.
1063: &Apache::lonhtmlcommon::start_pick_box().
1.44 raeburn 1064: &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".
1065: &Apache::lonhtmlcommon::row_closure().
1066: &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value'));
1067: my $envmsg;
1.40 raeburn 1068: foreach my $var (@cookievars) {
1.44 raeburn 1069: if ($cookies{$var} ne '') {
1070: $envmsg.= '<span class="LC_helpform_receipt_cat">'.
1071: $var.'</span>: '.$cookies{$var}.', ';
1.27 raeburn 1072: }
1073: }
1.40 raeburn 1074: foreach my $var (@ENVvars) {
1.44 raeburn 1075: if ($ENV{$var} ne '') {
1076: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
1077: $var.'</span>: '.$ENV{$var}.', ';
1.26 raeburn 1078: }
1079: }
1.40 raeburn 1080: foreach my $var (@envvars) {
1.44 raeburn 1081: if ($env{$var} ne '') {
1082: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
1083: $var.'</span>: '.$env{$var}.', ';
1.5 raeburn 1084: }
1.1 raeburn 1085: }
1.44 raeburn 1086: $envmsg =~ s/, $//;
1087: $r->print($envmsg."\n".
1088: &Apache::lonhtmlcommon::row_closure(1)."\n".
1.55 bisitz 1089: &Apache::lonhtmlcommon::end_pick_box().
1090: "</div>\n".
1.44 raeburn 1091: &Apache::loncommon::end_page());
1.1 raeburn 1092: }
1093:
1.14 raeburn 1094: sub print_header {
1.44 raeburn 1095: my ($r,$origurl,$command) = @_;
1.14 raeburn 1096: my $location=&Apache::loncommon::lonhttpdurl("/adm");
1097: my ($component_url);
1098: my $helpdesk_link = '<a href="javascript:validate()">';
1.44 raeburn 1099: if ($command eq 'process') {
1.14 raeburn 1100: $helpdesk_link = '<a href="/adm/helpdesk">';
1101: }
1102: my %lt = &Apache::lonlocal::texthash (
1.67 raeburn 1103: login => 'Log-in help',
1104: ask => 'Ask helpdesk',
1105: getst => 'Getting started guide',
1.86 raeburn 1106: back => 'Back to last location',
1.47 bisitz 1107: headline => 'help/support',
1.67 raeburn 1108: stud => 'Students',
1109: ifyo => 'If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.',
1110: cont => 'Contact your instructor instead.',
1.21 raeburn 1111: );
1.47 bisitz 1112: my ($getstartlink,$reviewtext);
1.21 raeburn 1113: if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
1114: $getstartlink = qq|<td align="center"> <b><a href="/adm/gettingstarted.html">$lt{'getst'}</a></td>|;
1.47 bisitz 1115: $reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.');
1116: } else {
1117: $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.');
1.21 raeburn 1118: }
1.70 raeburn 1119: my $linkback;
1.59 raeburn 1120: if ($origurl eq '') {
1.70 raeburn 1121: $linkback = 'javascript:history.go(-1)';
1122: } else {
1123: $linkback = &HTML::Entities::encode($origurl,'"<>&');
1.59 raeburn 1124: }
1.68 raeburn 1125: my $loginhelp = &Apache::lonauth::loginhelpdisplay();
1126: if ($loginhelp eq '') {
1127: $loginhelp = '/adm/loginproblems.html';
1128: }
1.67 raeburn 1129: $r->print(<<"END");
1130: <table width="620" border="0" cellspacing="0" cellpadding="0" style="height: 55px;">
1131: <tr>
1132: <td width="5" height="50"> </td>
1133: <td height="50">
1.53 bisitz 1134: <fieldset>
1135: <legend>
1.67 raeburn 1136: <img src="$location/lonIcons/minilogo.gif" height="20" width="29" alt="logo" style="vertical-align:bottom" />
1.53 bisitz 1137: LON-CAPA $lt{'headline'}
1138: </legend>
1.44 raeburn 1139: <table id="LC_helpmenu_links">
1140: <tr>
1.68 raeburn 1141: <td align="center"><span class="LC_nobreak"><img src="$location/help/help.png" border="0" alt="($lt{'login'})" style="vertical-align:middle" /> <b><a href="$loginhelp">$lt{'login'}</a></b> </span></td>
1.67 raeburn 1142: <td align="center"><span class="LC_nobreak"> <b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" style="vertical-align:middle" /> $lt{'ask'}</a></b> </span></td>$getstartlink
1.70 raeburn 1143: <td align="center"><span class="LC_nobreak"> <b><a href="$linkback" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" style="vertical-align:middle" /> $lt{'back'}</a></b> </span></td>
1.44 raeburn 1144: </tr>
1.14 raeburn 1145: </table>
1146: </fieldset>
1147: </td>
1.67 raeburn 1148: <td width="5"> </td>
1.14 raeburn 1149: </tr>
1.67 raeburn 1150: <tr>
1151: <td colspan="3" height="5"> </td>
1.14 raeburn 1152: </tr>
1153: END
1.44 raeburn 1154: if ($command ne 'process') {
1.67 raeburn 1155: my $stuwarn = &mt('Do [_1]not[_2] use this form to ask about course content.',
1156: '<b>','</b>');
1157: $r->print(<<"END");
1.14 raeburn 1158: <tr>
1.67 raeburn 1159: <td colspan="3">$reviewtext
1.76 bisitz 1160: $lt{'ifyo'}
1161: <p class="LC_info">
1162: <b>$lt{'stud'}:</b>
1163: $stuwarn $lt{'cont'}
1164: </p><br />
1.14 raeburn 1165: </td>
1.67 raeburn 1166: </tr>
1167: END
1.14 raeburn 1168: }
1169: $r->print('
1170: </table>');
1171: return;
1172: }
1173:
1.45 raeburn 1174: sub get_domain {
1175: my $codedom;
1176: if (exists($env{'form.codedom'})) {
1.70 raeburn 1177: if (&Apache::lonnet::domain($env{'form.codedom'}) ne '') {
1178: return $env{'form.codedom'};
1179: }
1180: }
1181: if ($env{'request.course.id'}) {
1.45 raeburn 1182: $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'};
1183: } elsif ($env{'request.role.domain'}) {
1184: $codedom = $env{'request.role.domain'};
1185: } else {
1.54 raeburn 1186: $codedom = &Apache::lonnet::default_login_domain();
1.45 raeburn 1187: }
1188: return $codedom;
1189: }
1190:
1.1 raeburn 1191: 1;
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