Annotation of loncom/interface/lonsupportreq.pm, revision 1.96
1.86 raeburn 1: # The LearningOnline Network with CAPA
2: # Helpdesk request form
1.24 albertel 3: #
1.96 ! raeburn 4: # $Id: lonsupportreq.pm,v 1.95 2019/06/16 05:49:43 raeburn Exp $
1.24 albertel 5: #
6: # Copyright Michigan State University Board of Trustees
7: #
8: # This file is part of the LearningOnline Network with CAPA (LON-CAPA).
9: #
10: # LON-CAPA is free software; you can redistribute it and/or modify
11: # it under the terms of the GNU General Public License as published by
12: # the Free Software Foundation; either version 2 of the License, or
13: # (at your option) any later version.
14: #
15: # LON-CAPA is distributed in the hope that it will be useful,
16: # but WITHOUT ANY WARRANTY; without even the implied warranty of
17: # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
18: # GNU General Public License for more details.
19: #
20: # You should have received a copy of the GNU General Public License
21: # along with LON-CAPA; if not, write to the Free Software
22: # Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
23: #
24: # /home/httpd/html/adm/gpl.txt
25: #
26: # http://www.lon-capa.org/
27: #
28:
1.1 raeburn 29: package Apache::lonsupportreq;
30:
31: use strict;
1.27 raeburn 32: use CGI::Cookie();
1.1 raeburn 33: use Apache::Constants qw(:common);
1.2 albertel 34: use Apache::loncommon();
1.43 raeburn 35: use Apache::lonhtmlcommon;
1.24 albertel 36: use Apache::lonnet;
1.1 raeburn 37: use Apache::lonlocal;
1.34 albertel 38: use Apache::lonacc();
1.68 raeburn 39: use Apache::lonauth();
1.38 raeburn 40: use Apache::courseclassifier;
1.60 raeburn 41: use LONCAPA qw(:DEFAULT :match);
1.70 raeburn 42: use HTML::Entities;
1.1 raeburn 43:
44: sub handler {
1.2 albertel 45: my ($r) = @_;
46: &Apache::loncommon::content_type($r,'text/html');
1.1 raeburn 47: $r->send_http_header;
48:
49: if ($r->header_only) {
50: return OK;
51: }
1.42 albertel 52: if ($r->uri eq '/adm/helpdesk') {
53: &Apache::lonlocal::get_language_handle($r);
54: }
55:
1.12 raeburn 56: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
57: if ($r->uri eq '/adm/helpdesk') {
1.34 albertel 58: &Apache::lonacc::get_posted_cgi($r);
1.12 raeburn 59: }
1.70 raeburn 60: my $function;
61: if ($env{'form.function'}) {
62: if (($env{'form.function'} eq 'norole') ||
63: ($env{'form.function'} eq 'student') ||
64: ($env{'form.function'} eq 'admin') ||
65: ($env{'form.function'} eq 'author')) {
66: $function = $env{'form.function'};
67: }
68: }
1.60 raeburn 69: my $origurl = $env{'form.origurl'};
1.94 raeburn 70: if ($origurl =~ m{^https?://[^/]+(.*)$}) {
71: $origurl =~ $1;
72: }
1.70 raeburn 73: $origurl =~ s/(`)//g;
74: $origurl =~ s/\$/\(\$\)/g;
1.44 raeburn 75: my $command = $env{'form.command'};
1.12 raeburn 76:
1.44 raeburn 77: if ($command eq 'process') {
1.1 raeburn 78: &print_request_receipt($r,$origurl,$function);
79: } else {
80: &print_request_form($r,$origurl,$function);
81: }
82: return OK;
83: }
1.89 raeburn 84:
1.1 raeburn 85: sub print_request_form {
86: my ($r,$origurl,$function) = @_;
1.83 raeburn 87: my ($os,$browser,$bversion,$uname,$udom,$uhome,$urole,$usec,$email,$cid,
1.61 raeburn 88: $cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,
1.82 raeburn 89: $formname,$public,$homeserver,$knownuser,$captcha_form,$captcha_error,
1.86 raeburn 90: $captcha,$recaptcha_version,$extra_validations,%groupid);
1.44 raeburn 91: $function = &Apache::loncommon::get_users_function() if (!$function);
1.10 raeburn 92: $ccode = '';
1.25 albertel 93: $os = $env{'browser.os'};
94: $browser = $env{'browser.type'};
95: $bversion = $env{'browser.version'};
1.60 raeburn 96: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
97: $public = 1;
98: } else {
1.67 raeburn 99: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
100: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
101: $env{'user.domain'});
102: if ($homeserver eq 'no_host') {
103: undef($homeserver);
104: } else {
105: $uname = $env{'user.name'};
106: $udom = $env{'user.domain'};
107: }
108: }
109: }
1.89 raeburn 110: if (($env{'user.name'} =~ /^$match_username$/) &&
1.82 raeburn 111: ($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
112: $knownuser = 1;
113: } else {
114: my $lonhost = $r->dir_config('lonHostID');
115: ($captcha_form,$captcha_error,$captcha,$recaptcha_version) =
116: &Apache::loncommon::captcha_display('login',$lonhost);
117: }
1.86 raeburn 118: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom',
119: 'useremail','useraccount']);
120:
1.67 raeburn 121: if ($homeserver) {
122: $uhome = $env{'user.home'};
123: $urole = $env{'request.role'};
124: $usec = $env{'request.course.sec'};
125: $cid = $env{'request.course.id'};
1.56 raeburn 126: }
1.86 raeburn 127: if ($cid) {
128: $cdom = $env{'course.'.$cid.'.domain'};
129: $cnum = $env{'course.'.$cid.'.num'};
130: }
131: if ($cdom && $cnum) {
132: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
133: $ctitle = $csettings{'description'};
134: $ccode = $csettings{'internal.coursecode'};
135: $sectionlist = $csettings{'internal.sectionnums'};
136: my @sections = split(/,/,$sectionlist);
137: foreach my $section (@sections) {
138: my ($sec,$grp) = split(/:/,$section);
139: $groupid{$sec} = $grp;
140: }
141: }
142:
1.29 raeburn 143: $formname = 'logproblem';
1.86 raeburn 144: my $codedom = &get_domain();
145: my %helpform;
146: my %domconfig =
147: &Apache::lonnet::get_dom('configuration',['contacts'],$codedom);
148: if (ref($domconfig{'contacts'}) eq 'HASH') {
149: if (ref($domconfig{'contacts'}{'helpform'}) eq 'HASH') {
150: %helpform = %{$domconfig{'contacts'}{'helpform'}};
151: }
152: }
153:
154: my %codes;
155: my @codetitles;
156: my %cat_titles;
157: my %cat_order;
158: my %idlist;
159: my %idnums;
160: my %idlist_titles;
161: my $totcodes = 0;
162: my $jscript = '';
163: my $loaditems = qq|
164: function initialize_codes() {
165: return;
166: }
167: |;
168: unless ($helpform{'course'} eq 'no') {
1.96 ! raeburn 169: my $instcats = &Apache::lonnet::get_dom_instcats($codedom);
! 170: if (ref($instcats) eq 'HASH') {
! 171: if ((ref($instcats->{'codetitles'}) eq 'ARRAY') && (ref($instcats->{'codes'}) eq 'HASH') &&
! 172: (ref($instcats->{'cat_titles'}) eq 'HASH') && (ref($instcats->{'cat_order'}) eq 'HASH')) {
! 173: %codes = %{$instcats->{'codes'}};
! 174: @codetitles = @{$instcats->{'codetitles'}};
! 175: %cat_titles = %{$instcats->{'cat_titles'}};
! 176: %cat_order = %{$instcats->{'cat_order'}};
! 177: $totcodes = scalar(keys(%codes));
! 178: }
! 179: if ($totcodes > 0) {
1.86 raeburn 180: my $numtypes = @codetitles;
181: &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
182: my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles);
183: my $longtitles_str = join('","',@{$longtitles});
184: my $allidlist = $idlist{$codetitles[0]};
185: my $knowncodes;
186: if (($ccode ne '') && ($cnum ne '')) {
187: my (%singlecodes,@singlecodetitles,%singlecat_titles,%singlecat_order);
188: my $crscode_reply = &Apache::lonnet::auto_instcode_format($cnum,$codedom,{ $cnum => $ccode },\%singlecodes,
189: \@singlecodetitles,\%singlecat_titles,\%singlecat_order);
190: if (ref($singlecodes{$cnum}) eq 'HASH') {
191: $knowncodes = $singlecodes{$cnum};
192: }
193: }
194: $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist);
195: $jscript .= $scripttext;
196: $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,\@codetitles,$knowncodes,$sectionlist);
197: $loaditems = '';
198: }
199: }
200: }
201: my %missing = &Apache::lonlocal::texthash(
202: username => 'You must include a name.',
203: phone => 'You must include a phone.',
204: );
205: &js_escape(\%missing);
206: if (keys(%helpform)) {
207: foreach my $key (keys(%helpform)) {
208: if (($helpform{$key} eq 'req') && ($missing{$key} ne '')) {
209: next if (($key eq 'username') && (($knownuser) ||
210: (($env{'user.name'} =~ /^$match_username$/) && (!$public))));
211: $extra_validations .= <<"END";
212:
213: if (document.$formname.$key.value == '') {
214: alert("$missing{$key}");
215: return;
216: }
217:
218: END
219: }
220: }
221: }
1.40 raeburn 222: my $machine = &Apache::lonnet::absolute_url();
1.70 raeburn 223: my $sourceurl = $machine.$origurl;
1.74 raeburn 224: $server = $machine.&Apache::loncommon::cleanup_html($origurl);
1.70 raeburn 225: $server =~ s/\?.*$//;
1.79 damieng 226: my %js_lt = &Apache::lonlocal::texthash (
1.40 raeburn 227: email => 'The e-mail address you entered',
228: notv => 'is not a valid e-mail address',
229: rsub => 'You must include a subject',
230: rdes => 'You must include a description',
1.79 damieng 231: );
232: my %html_lt = &Apache::lonlocal::texthash (
1.40 raeburn 233: name => 'Name',
234: subm => 'Submit Request',
1.46 raeburn 235: emad => 'Your e-mail address',
1.86 raeburn 236: emac => 'Cc',
1.40 raeburn 237: unme => 'username',
238: doma => 'domain',
1.44 raeburn 239: entu => 'Enter the username you use to log-in to LON-CAPA',
240: chdo => 'Choose your LON-CAPA domain',
241: entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
1.40 raeburn 242: urlp => 'URL of page',
243: phon => 'Phone',
244: crsd => 'Course Details',
245: enin => 'Enter institutional course code',
246: pick => 'Pick',
247: enct => 'Enter course title',
248: secn => 'Section Number',
249: sele => 'Select',
250: titl => 'Title',
251: lsec => 'LON-CAPA sec',
252: subj => 'Subject',
253: detd => 'Detailed Description',
254: opfi => 'Optional file upload',
1.87 raeburn 255: uplf => 'Upload a file (e.g., a screenshot) relevant to your help request',
1.40 raeburn 256: fini => 'Finish',
257: clfm => 'Clear Form',
258: );
1.79 damieng 259: &js_escape(\%js_lt);
260: &html_escape(\%html_lt);
1.40 raeburn 261: my $scripttag = (<<"END");
1.5 raeburn 262: function validate() {
1.13 raeburn 263: if (validmail(document.logproblem.email) == false) {
1.79 damieng 264: alert("$js_lt{'email'}: "+document.logproblem.email.value+" $js_lt{'notv'}.");
1.40 raeburn 265: return;
266: }
267: if (document.logproblem.subject.value == '') {
1.79 damieng 268: alert("$js_lt{'rsub'}.");
1.40 raeburn 269: return;
270: }
271: if (document.logproblem.description.value == '') {
1.79 damieng 272: alert("$js_lt{'rdes'}.");
1.13 raeburn 273: return;
1.5 raeburn 274: }
1.86 raeburn 275: $extra_validations
1.5 raeburn 276: document.logproblem.submit();
277: }
1.13 raeburn 278:
1.40 raeburn 279: END
1.43 raeburn 280: $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
1.44 raeburn 281:
1.67 raeburn 282: if ($homeserver) {
283: if ($env{'environment.permanentemail'}) {
284: $email = $env{'environment.permanentemail'};
285: } elsif ($env{'environment.critnotification'}) {
286: $email = $env{'environment.critnotification'};
287: } elsif ($env{'environment.notification'}) {
288: $email = $env{'environment.notification'};
289: }
290: if ($env{'environment.lastname'}) {
291: $lastname = $env{'environment.lastname'};
292: }
293: if ($env{'environment.firstname'}) {
294: $firstname = $env{'environment.firstname'};
295: }
1.1 raeburn 296: }
1.60 raeburn 297: if ($env{'form.origurl'} eq '/adm/createaccount') {
298: if ($email eq '') {
299: if ($env{'form.useremail'} =~ /^[^\@]+\@[^\@]+$/) {
300: $email = &HTML::Entities::encode($env{'form.useremail'},'"<>&');
301: }
302: }
303: if ($uname eq '') {
304: if ($env{'form.useraccount'} =~ /^$match_username$/) {
305: $uname = &HTML::Entities::encode($env{'form.useraccount'},'"<>&');
306: }
307: }
308: }
1.21 raeburn 309: my $details_title;
310: if ($codedom) {
311: $details_title = '<br />('.$codedom.')';
312: }
1.86 raeburn 313:
1.67 raeburn 314: my $js = <<"ENDJS";
315: <script type="text/javascript">
316: // <![CDATA[
317: $scripttag
318: $jscript
319: $loaditems
320: // ]]>
321: </script>
1.80 musolffc 322: <script type="text/javascript" src="/res/adm/includes/file_upload.js"></script>
1.67 raeburn 323: ENDJS
1.82 raeburn 324: if ($recaptcha_version >=2) {
325: $js.= "\n".'<script src="https://www.google.com/recaptcha/api.js"></script>'."\n";
326: }
1.67 raeburn 327: my %add_entries = (
328: style => "margin-top:0px;margin-bottom:0px;",
329: onload => "initialize_codes();",
330: );
1.33 albertel 331:
1.44 raeburn 332:
333: $r->print(&Apache::loncommon::start_page('Support Request',$js,
1.31 albertel 334: { 'function' => $function,
1.33 albertel 335: 'add_entries' => \%add_entries,
1.44 raeburn 336: 'only_body' => 1,}));
1.15 raeburn 337: if ($r->uri eq '/adm/helpdesk') {
1.14 raeburn 338: &print_header($r,$origurl);
339: }
1.50 raeburn 340: my @css = ('LC_evenrow_value','LC_oddrow_value');
341: my $num = 1;
342: my $i = $num%2;
1.67 raeburn 343: my $formtype;
344: if ($homeserver) {
345: $formtype = ' enctype="multipart/form-data"';
346: }
1.86 raeburn 347: my $topsubmit = ' <input type="button" value="'.$html_lt{'subm'}.'" onclick="validate()" /> ';
348: my $shownsubmit;
1.67 raeburn 349: $r->print('<form method="post" action="" name="logproblem"'.$formtype.'>'."\n");
1.44 raeburn 350: my $output = &Apache::lonhtmlcommon::start_pick_box().
1.78 bisitz 351: &Apache::lonhtmlcommon::row_headline().
352: '<span class="LC_info">'.
353: &mt('(All fields marked with * are required.)').
354: '</span>'.
1.86 raeburn 355: &Apache::lonhtmlcommon::row_closure();
356: unless ($helpform{'username'} eq 'no') {
357: my ($reqd,$namefield,$fullname);
358: if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
1.89 raeburn 359: $fullname = "$firstname $lastname";
1.86 raeburn 360: $namefield = $fullname.'<input type="hidden" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'."\n";
361: } else {
362: if (defined($firstname) && $firstname ne '') {
363: $fullname = $firstname;
364: } elsif (defined($lastname) && $lastname ne '') {
365: $fullname = " $lastname";
366: }
367: $namefield = '<input type="text" size="20" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'."\n";
368: if ($helpform{'username'} eq 'req') {
369: $reqd = '<span class="LC_info">*</span>';
370: }
1.1 raeburn 371: }
1.86 raeburn 372: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'name'}.$reqd,undef,$css[$num])."\n".$namefield.
373: $topsubmit.
374: &Apache::lonhtmlcommon::row_closure()."\n";
375: $shownsubmit = 1;
376: $num ++;
377: $i = $num%2;
1.1 raeburn 378: }
1.78 bisitz 379: $output .= &Apache::lonhtmlcommon::row_title(
380: '<span title="'.&mt('required').'">'.
1.79 damieng 381: $html_lt{'emad'}.' <span class="LC_info">*</span></span>'
1.78 bisitz 382: ,undef,$css[$i]).
1.50 raeburn 383: '<input type="text" size="20" name="email" value="'.
1.86 raeburn 384: &HTML::Entities::encode($email,'"<>&').'" />'."\n";
385: unless ($shownsubmit) {
386: $output .= $topsubmit;
1.89 raeburn 387: }
1.86 raeburn 388: $output .= &Apache::lonhtmlcommon::row_closure();
1.50 raeburn 389: $num ++;
390: $i = $num%2;
1.82 raeburn 391: if ($knownuser) {
392: if ($homeserver) {
1.86 raeburn 393: unless ($helpform{'cc'} eq 'no') {
394: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'emac'},undef,$css[$i]).
395: '<input type="text" size="50" name="cc" value="" /><br />'."\n".
396: &Apache::lonhtmlcommon::row_closure();
397: $num ++;
398: $i = $num%2;
399: }
1.67 raeburn 400: }
1.50 raeburn 401: }
1.95 raeburn 402: unless (($helpform{'user'} eq 'no') || ($env{'request.lti.login'})) {
1.86 raeburn 403: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'unme'}/$html_lt{'doma'}",undef,$css[$i]);
404: my $udom_input = '<input type="hidden" name="udom" value="'.
405: &HTML::Entities::encode($udom,'"<>&').'" />'."\n";
406: my $uname_input = '<input type="hidden" name="uname" value="'.
407: &HTML::Entities::encode($uname,'"<>&').'" />'."\n";
408: if ($knownuser) {
409: $output .= '<i>'.$html_lt{'unme'}.'</i>: '.$uname.' <i>'.$html_lt{'doma'}.'</i>: '.$udom.$udom_input.$uname_input;
1.44 raeburn 410: } else {
1.86 raeburn 411: my $udomform = '';
412: my $unameform = '';
413: if (($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
414: $output .= $html_lt{'entu'};
415: } elsif (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
416: $output .= $html_lt{'chdo'};
417: } else {
418: $output .= $html_lt{'entr'};
419: }
420: $output .= '<br />'."\n";
421: if (!$public) {
422: if ($env{'user.domain'} =~ /^$match_domain$/) {
423: $udomform = '<i>'.$html_lt{'doma'}.'</i>: '.$udom.$udom_input;
424: } elsif ($env{'user.name'} =~ /^$match_username$/) {
425: $unameform = '<i>'.$html_lt{'unme'}.'</i>: '.$uname.' '.$uname_input;
426: }
427: }
428: if ($udomform eq '') {
429: $udomform = '<i>'.$html_lt{'doma'}.'</i>: ';
430: $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom')."\n";
431: }
432: if ($unameform eq '') {
433: $unameform= '<i>'.$html_lt{'unme'}.'</i>: <input type="text" size="20" name="uname" value="'.$uname.'" /> ';
1.60 raeburn 434: }
1.86 raeburn 435: $output .= $unameform.$udomform;
1.1 raeburn 436: }
1.86 raeburn 437: $output .= &Apache::lonhtmlcommon::row_closure();
438: $num ++;
1.95 raeburn 439: $i = $num%2;
440: }
441: unless ($env{'request.lti.login'}) {
442: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'urlp'}",undef,$css[$i]).
443: $server."\n".'<input type="hidden" name="sourceurl" value="'.
444: &HTML::Entities::encode($sourceurl,'"<>&').'" />'."\n".
445: &Apache::lonhtmlcommon::row_closure();
1.1 raeburn 446: }
1.86 raeburn 447: unless ($helpform{'phone'} eq 'no') {
448: my $reqd;
449: if ($helpform{'phone'} eq 'req') {
450: $reqd = '<span class="LC_info">*</span>';
451: }
452: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'phon'}.$reqd,undef,'LC_evenrow_value').
453: '<input type="text" size="15" name="phone" /><br />'."\n".
454: &Apache::lonhtmlcommon::row_closure();
455: $num ++;
456: $i = $num%2;
457: }
1.95 raeburn 458: unless (($helpform{'course'} eq 'no') || ($env{'request.lti.login'})) {
1.86 raeburn 459: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'crsd'}$details_title",undef,$css[$i]);
1.10 raeburn 460: if ($totcodes > 0) {
461: my $numtitles = @codetitles;
462: if ($numtitles == 0) {
1.79 damieng 463: $output .= $html_lt{'enin'}.':
1.67 raeburn 464: <input type="text" name="coursecode" size="15" value="" />'."\n";
1.10 raeburn 465: } else {
1.57 raeburn 466: my @standardnames = &Apache::loncommon::get_standard_codeitems();
1.10 raeburn 467: my $lasttitle = $numtitles;
468: if ($numtitles > 4) {
469: $lasttitle = 4;
1.86 raeburn 470: }
471: my $onchange;
472: if ($sectionlist) {
473: $onchange = 'toggleSecVis()';
474: }
1.44 raeburn 475: $output .= '<table><tr><td>'.$codetitles[0].'<br />'."\n".
1.86 raeburn 476: '<select name="'.$standardnames[0].'" onchange="courseSet('."'$codetitles[0]'".');'.$onchange.'">'."\n".
1.79 damieng 477: ' <option value="-1">'.$html_lt{'sele'}."</option>\n";
1.10 raeburn 478: my @items = ();
1.20 raeburn 479: my @longitems = ();
1.10 raeburn 480: if ($idlist{$codetitles[0]} =~ /","/) {
1.40 raeburn 481: @items = split(/","/,$idlist{$codetitles[0]});
1.10 raeburn 482: } else {
483: $items[0] = $idlist{$codetitles[0]};
484: }
1.20 raeburn 485: if (defined($idlist_titles{$codetitles[0]})) {
486: if ($idlist_titles{$codetitles[0]} =~ /","/) {
1.40 raeburn 487: @longitems = split(/","/,$idlist_titles{$codetitles[0]});
1.20 raeburn 488: } else {
489: $longitems[0] = $idlist_titles{$codetitles[0]};
490: }
1.22 raeburn 491: for (my $i=0; $i<@longitems; $i++) {
492: if ($longitems[$i] eq '') {
493: $longitems[$i] = $items[$i];
494: }
495: }
1.20 raeburn 496: } else {
497: @longitems = @items;
498: }
499: for (my $i=0; $i<@items; $i++) {
1.44 raeburn 500: $output .= ' <option value="'.$items[$i].'">'.$longitems[$i].'</option>'."\n";
1.10 raeburn 501: }
1.44 raeburn 502: $output .= '</select></td>';
1.10 raeburn 503: for (my $i=1; $i<$numtitles; $i++) {
1.44 raeburn 504: $output .= '<td>'.$codetitles[$i].'<br />'."\n".
1.86 raeburn 505: '<select name="'.$standardnames[$i].'" onchange="courseSet('."'$codetitles[$i]'".');'.$onchange.'">'."\n".
1.79 damieng 506: '<option value="-1"><-'.$html_lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
1.10 raeburn 507: '</select>'."\n".
1.44 raeburn 508: '</td>'."\n";
1.10 raeburn 509: }
1.44 raeburn 510: $output .= '</tr></table>';
1.10 raeburn 511: if ($numtitles > 4) {
1.44 raeburn 512: $output .= '<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
1.86 raeburn 513: '<select name="'.$standardnames[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".');'.$onchange.'">'."\n".
1.79 damieng 514: '<option value="-1"><-'.$html_lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
1.44 raeburn 515: '</select>'."\n";
1.10 raeburn 516: }
517: }
518: } else {
1.79 damieng 519: $output .= $html_lt{'enin'}.':
1.67 raeburn 520: <input type="text" name="coursecode" size="15" value="" />'."\n";
1.10 raeburn 521: }
1.86 raeburn 522: my $reqd;
523: if ($helpform{'course'} eq 'req') {
524: $reqd = '<span class="LC_info">*</span>';
525: }
526: $output .= '<br />'.$html_lt{'enct'}.$reqd.':
527: <input type="text" name="title" size="25" value="'.
1.44 raeburn 528: &HTML::Entities::encode($ctitle,'"<>&').'" />'."\n";
1.86 raeburn 529: $output .= &Apache::lonhtmlcommon::row_closure();
530: $num ++;
531: $i = $num%2;
532: }
1.95 raeburn 533: unless (($helpform{'section'} eq 'no') || ($env{'request.lti.login'})) {
1.86 raeburn 534: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'secn'},undef,$css[$i]);
535: if ($sectionlist) {
536: $output .= "<div id=\"LC_helpdesk_sectionlist\"><select name=\"sectionsel\">\n".
537: " <option value=\"\" selected=\"selected\">$html_lt{'sele'}</option>\n";
538: foreach my $id (sort(keys(%groupid))) {
539: if ($id eq $groupid{$id} || $groupid{$id} eq '') {
540: $output .= " <option value=".
541: &HTML::Entities::encode($id,'"<>&').
542: " >$id</option>\n";
543: } else {
544: $output .= " <option value=".
545: &HTML::Entities::encode($id,'"<>&').
546: " >$id - ($html_lt{'lsec'}: $groupid{$id})</option>\n";
547: }
1.1 raeburn 548: }
1.86 raeburn 549: $output .= '</select></div>'."\n".
550: '<div id="LC_helpdesk_section" style="display:none">'.
551: '<input type="text" name="sectiontxt" size="10" /></div>'."\n";
1.89 raeburn 552: } else {
1.86 raeburn 553: $output .= '<input type="text" name="section" size="10" />'."\n";
554: }
555: $output .= &Apache::lonhtmlcommon::row_closure();
556: $num ++;
557: $i = $num%2;
1.1 raeburn 558: }
1.78 bisitz 559: $output .= &Apache::lonhtmlcommon::row_title(
560: '<span title="'.&mt('required').'">'.
1.79 damieng 561: $html_lt{'subj'}.' <span class="LC_info">*</span></span>'
1.78 bisitz 562: ,undef,'LC_oddrow_value').
563: '<input type="text" size="40" name="subject" />'."\n".
1.44 raeburn 564: &Apache::lonhtmlcommon::row_closure().
1.78 bisitz 565: &Apache::lonhtmlcommon::row_title(
566: '<span title="'.&mt('required').'">'.
1.79 damieng 567: $html_lt{'detd'}.' <span class="LC_info">*</span></span>'
1.78 bisitz 568: ,undef,'LC_evenrow_value').
569: '<textarea rows="10" cols="45" name="description" style="word-wrap:normal;">'.
1.67 raeburn 570: '</textarea>'."\n".
1.44 raeburn 571: &Apache::lonhtmlcommon::row_closure();
1.50 raeburn 572: $num ++;
573: $i = $num%2;
1.82 raeburn 574: if ($knownuser) {
1.67 raeburn 575: if ($homeserver) {
1.86 raeburn 576: unless ($helpform{'screenshot'} eq 'no') {
577: my $max = 1048576;
1.87 raeburn 578: my $showmax = 1.00;
1.86 raeburn 579: if ($helpform{'maxsize'} =~ /^\d+\.\d*$/) {
1.89 raeburn 580: $max *= $helpform{'maxsize'};
1.87 raeburn 581: $showmax = $helpform{'maxsize'};
1.86 raeburn 582: }
1.87 raeburn 583: $showmax = ' ('.sprintf("%.2f",$showmax).' '.&mt('MB max.').')';
1.86 raeburn 584: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'opfi'},undef,$css[$i])
585: .' <input type="file" name="screenshot" class="flUpload" size="20" />'
586: .'<input type="hidden" id="free_space" value="'.$max.'" />'
1.87 raeburn 587: .'<br />'."\n".$html_lt{'uplf'}.$showmax."\n"
1.86 raeburn 588: .&Apache::lonhtmlcommon::row_closure();
589: $num ++;
590: $i = $num%2;
591: }
1.67 raeburn 592: }
1.69 raeburn 593: } else {
1.82 raeburn 594: if ($captcha_form) {
1.78 bisitz 595: $output .= &Apache::lonhtmlcommon::row_title(
596: '<span title="'.&mt('required').'">'.
597: &mt('Validation').
598: ' <span class="LC_info">*</span></span>'
599: ,undef,$css[$i]).
1.82 raeburn 600: $captcha_form."\n".
1.69 raeburn 601: &Apache::lonhtmlcommon::row_closure();
602: $num ++;
603: $i = $num%2;
604: }
1.5 raeburn 605: }
1.79 damieng 606: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'fini'},undef,$css[$i]);
1.44 raeburn 607: $output .= <<END;
1.1 raeburn 608: <table border="0" cellpadding="8" cellspacing="0">
609: <tr>
610: <td>
1.44 raeburn 611: <input type="hidden" name="command" value="process" />
1.79 damieng 612: <input type="button" value="$html_lt{'subm'}" onclick="validate()" />
1.1 raeburn 613: </td>
614: <td> </td>
615: <td>
1.79 damieng 616: <input type="reset" value="$html_lt{'clfm'}" />
1.1 raeburn 617: </td>
618: </tr>
619: </table>
1.44 raeburn 620: END
621: $output .= &Apache::lonhtmlcommon::row_closure(1);
622: $output .= &Apache::lonhtmlcommon::end_pick_box();
623: $r->print(<<END);
624: $output
1.14 raeburn 625: </form>
1.44 raeburn 626: <br />
1.1 raeburn 627: END
1.30 albertel 628: $r->print(&Apache::loncommon::end_page());
1.5 raeburn 629: return;
1.1 raeburn 630: }
631:
632: sub print_request_receipt {
633: my ($r,$url,$function) = @_;
1.69 raeburn 634: my $public;
635: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
636: $public = 1;
637: }
1.89 raeburn 638: my $lonhost = $r->dir_config('lonHostID');
1.69 raeburn 639: unless (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
640: my ($captcha_chk,$captcha_error) =
641: &Apache::loncommon::captcha_response('login',$lonhost);
642: if ($captcha_chk != 1) {
643: $r->print(&Apache::loncommon::start_page('Support request failed',undef,
644: {'function' => $function,
645: 'add_entries' => {
646: topmargin => "0",
647: marginheight => "0",
648: },
649: 'only_body' => 1,}));
650: if ($r->uri eq '/adm/helpdesk') {
651: &print_header($r,$url,'process');
652: }
1.75 bisitz 653: $r->print(
654: '<h2>'.&mt('Support request failed').'</h2>'.
655: &Apache::lonhtmlcommon::confirm_success(
656: &mt('Validation of the code you entered failed.'),1).
657: '<br /><br />'.
658: &Apache::lonhtmlcommon::actionbox([
659: &mt('[_1]Go back[_2] and try again',
660: '<a href="javascript:history.go(-1)">','</a>')]).
1.69 raeburn 661: &Apache::loncommon::end_page());
662: return;
663: }
664: }
1.26 raeburn 665: my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
666: my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
1.5 raeburn 667: my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
1.91 raeburn 668: my @cookievars;
669: if ($ENV{'SERVER_PORT'} == 443) {
670: @cookievars = ('lonLinkID');
671: } else {
672: @cookievars = ('lonID');
673: }
1.5 raeburn 674:
675: my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
1.45 raeburn 676: my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'};
677: my $defdom = &get_domain();
1.5 raeburn 678: my $from = $admin;
1.86 raeburn 679: my %helpform;
1.56 raeburn 680: my %domconfig =
681: &Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
682: if (ref($domconfig{'contacts'}) eq 'HASH') {
1.86 raeburn 683: if (ref($domconfig{'contacts'}{'helpform'}) eq 'HASH') {
684: %helpform = %{$domconfig{'contacts'}{'helpform'}};
1.56 raeburn 685: }
686: }
1.1 raeburn 687: my $reporttime = &Apache::lonlocal::locallocaltime(time);
1.86 raeburn 688: my %formvars = (
689: email => 1,
690: sourceurl => 1,
691: subject => 1,
692: description => 1,
693: );
694: unless ($helpform{'username'} eq 'no') {
695: $formvars{'username'} = 1;
696: }
697: unless ($helpform{'user'} eq 'no') {
698: $formvars{'uname'} = 1;
699: $formvars{'udom'} = 1;
700: }
701: unless ($helpform{'phone'} eq 'no') {
702: $formvars{'phone'} = 1;
703: }
1.95 raeburn 704: unless (($helpform{'section'} eq 'no') || ($env{'request.lti.login'})) {
1.86 raeburn 705: $formvars{'section'} = 1;
706: }
1.95 raeburn 707: unless (($helpform{'course'} eq 'no') || ($env{'request.lti.login'})) {
1.86 raeburn 708: $formvars{'course'} = 1;
709: }
710: unless ($helpform{'cc'} eq 'no') {
711: $formvars{'cc'} = 1;
712: }
713: unless ($helpform{'screenshot'} eq 'no') {
714: $formvars{'screenshot'} = 1;
715: }
1.95 raeburn 716: my ($coursecode,$sourceurl);
1.86 raeburn 717: if ($formvars{'course'}) {
718: $coursecode = $env{'form.coursecode'};
1.57 raeburn 719: if ($coursecode eq '') {
1.86 raeburn 720: my $totcodes = 0;
1.96 ! raeburn 721: my $instcats = &Apache::lonnet::get_dom_instcats($defdom);
! 722: if (ref($instcats) eq 'HASH') {
! 723: if (ref($instcats->{'codes'}) eq 'HASH') {
! 724: $totcodes = scalar(keys(%{$instcats->{'codes'}}));
! 725: }
! 726: }
1.86 raeburn 727: my @standardnames = &Apache::loncommon::get_standard_codeitems();
728: if ($totcodes > 0) {
729: my $noregexps = 1;
730: $coursecode =
731: &Apache::courseclassifier::instcode_from_selectors($defdom,$noregexps);
732: }
733: if ($coursecode eq '') {
734: foreach my $item (@standardnames) {
735: if ((defined($env{'form.'.$item})) && ($env{'form.'.$item} ne '-1')) {
736: $coursecode .= $env{'form.'.$item};
737: }
1.57 raeburn 738: }
739: }
1.19 raeburn 740: }
741: }
1.40 raeburn 742: my %lt = &Apache::lonlocal::texthash (
1.44 raeburn 743: username => 'Name',
1.52 schafran 744: email => 'E-mail',
1.46 raeburn 745: cc => 'Cc',
1.44 raeburn 746: user => 'Username/domain',
747: phone => 'Phone',
748: crsi => 'Course Information',
749: subject => 'Subject',
750: description => 'Description',
751: sourceurl => 'URL',
752: date => 'Date/Time',
753: secn => 'Section',
754: warn => 'Warning: Problem with support e-mail address',
755: your => 'Your support request contained the following information',
756: sect => 'section',
757: info => 'Information supplied',
758: adin => 'Additional information recorded',
1.40 raeburn 759: );
1.46 raeburn 760:
1.72 raeburn 761: my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist,$homeserver);
762: unless ($public) {
1.67 raeburn 763: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
764: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
765: $env{'user.domain'});
766: }
767: }
1.86 raeburn 768: my ($cid,$cdom,$cnum,$sectionlist,$ccode);
769: if ($homeserver) {
770: $cid = $env{'request.course.id'};
771: }
772: if ($cid) {
773: $cdom = $env{'course.'.$cid.'.domain'};
774: $cnum = $env{'course.'.$cid.'.num'};
775: }
776: if ($cdom && $cnum) {
777: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
778: $ccode = $csettings{'internal.coursecode'};
779: $sectionlist = $csettings{'internal.sectionnums'};
780: }
781: if (($homeserver) && (defined($env{'form.cc'})) && ($formvars{'cc'})) {
1.46 raeburn 782: my @ccs;
783: if ($env{'form.cc'} =~ /,/) {
784: @ccs = split(/,/,$env{'form.cc'});
785: } else {
786: $env{'form.cc'} =~ s/^\s+//;
787: $env{'form.cc'} =~ s/\s+$//;
788: @ccs = $env{'form.cc'};
789: }
790: foreach my $cc (@ccs) {
791: $cc =~ s/^\s+//g;
792: $cc =~ s/\s+$//g;
793: if ($cc =~ m/^[^\@]+\@[^\@]+$/) {
794: if (!(grep(/^\Q$cc\E$/,@ok_ccs))) {
795: push(@ok_ccs,$cc);
796: }
1.57 raeburn 797: } elsif ($cc ne '') {
1.46 raeburn 798: if (!(grep(/^\Q$cc\E$/,@bad_ccs))) {
799: push(@bad_ccs,$cc);
800: }
801: }
802: }
803: if (@ok_ccs > 0) {
804: $okcclist = join(', ',@ok_ccs);
805: }
806: if (@bad_ccs == 1) {
1.71 raeburn 807: if ($bad_ccs[0] ne '') {
1.74 raeburn 808: $badccmsg .= '<br />'.&mt('The following Cc e-mail address is invalid: ').&Apache::loncommon::cleanup_html($bad_ccs[0]);
1.71 raeburn 809: }
1.46 raeburn 810: } elsif (@bad_ccs > 1) {
1.74 raeburn 811: $badccmsg .= '<br />'.&mt('The following Cc e-mail addresses are invalid: '). &Apache::loncommon::cleanup_html(join(', ',@bad_ccs));
1.46 raeburn 812: }
813: }
1.95 raeburn 814: if ($env{'request.lti.login'}) {
815: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
816: $env{'form.user'} = "'".$env{'user.name'}.':'.$env{'user.domain'}."'";
817: }
818: $sourceurl = &Apache::lonnet::absolute_url().$url;
819: } else {
820: $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
821: $sourceurl = $env{'form.sourceurl'};
822: }
1.86 raeburn 823: if ($formvars{'course'}) {
824: $env{'form.crsi'} = $env{'form.title'};
825: if ($coursecode ne '') {
826: $env{'form.crsi'} .= ' - '.$coursecode;
827: }
828: }
829: if ($formvars{'section'}) {
830: my $section;
831: if ($sectionlist) {
832: if ($coursecode eq $ccode) {
833: $section = $env{'form.sectionsel'}
834: } else {
835: $section = $env{'form.sectiontxt'};
836: }
837: } else {
838: $section = $env{'form.section'};
839: }
840: $env{'form.crsi'} .= ' - '.$lt{'sect'}.': '.$section;
841: }
842: my $supportmsg;
843: if ($formvars{'username'}) {
844: $supportmsg .= "$lt{'username'}: $env{'form.username'}\n";
845: }
846: $supportmsg .= "$lt{'email'}: $env{'form.email'}\n";
847: if (($homeserver) && (defined($env{'form.cc'})) && ($formvars{'cc'})) {
848: $supportmsg .= "$lt{'cc'}: $okcclist\n";
849: }
850: if ($formvars{'user'}) {
851: $supportmsg .= "$lt{'user'}: $env{'form.user'}\n";
852: }
853: if ($formvars{'phone'}) {
854: $supportmsg .= "$lt{'phone'}: $env{'form.phone'}\n";
855: }
856: if ($formvars{'course'}) {
857: $supportmsg .= "$lt{'crsi'}: $env{'form.crsi'}\n";
1.89 raeburn 858: }
1.86 raeburn 859: $supportmsg .= "$lt{'subject'}: $env{'form.subject'}
1.44 raeburn 860: $lt{'description'}: $env{'form.description'}
1.95 raeburn 861: $lt{'sourceurl'}: $sourceurl
1.40 raeburn 862: $lt{'date'}: $reporttime
1.86 raeburn 863: ";
1.1 raeburn 864:
1.44 raeburn 865: my $displaymsg;
1.46 raeburn 866: foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') {
1.44 raeburn 867: if ($env{'form.'.$item} ne '') {
868: if ($item eq 'description') {
869: my $descrip = $env{'form.description'};
1.74 raeburn 870: $descrip = &Apache::loncommon::cleanup_html($descrip);
1.54 raeburn 871: $descrip =~ s|[\n\r\f]|<br />|g;
1.44 raeburn 872: $displaymsg .=
873: '<span class="LC_helpform_receipt_cat">'.
874: "$lt{$item}</span>: $descrip<br />\n";
875: } elsif ($item eq 'sourceurl') {
876: my $showurl = $env{'form.sourceurl'};
877: $showurl =~ s/\?.*$//;
1.74 raeburn 878: $showurl = &Apache::loncommon::cleanup_html($showurl);
1.44 raeburn 879: $displaymsg .=
880: '<span class="LC_helpform_receipt_cat">'.
881: "$lt{$item}</span>: $showurl<br />\n";
1.46 raeburn 882: } elsif ($item eq 'cc') {
1.86 raeburn 883: next if ($helpform{'cc'} eq 'no');
1.71 raeburn 884: if ($okcclist) {
1.74 raeburn 885: my $showcclist = &Apache::loncommon::cleanup_html($okcclist);
1.71 raeburn 886: $displaymsg .=
887: '<span class="LC_helpform_receipt_cat">'.
888: "$lt{$item}</span>: $showcclist<br />\n";
889: }
1.44 raeburn 890: } else {
1.86 raeburn 891: if (($item eq 'username') || ($item eq 'user') || ($item eq 'phone')) {
892: next if ($helpform{$item} eq 'no');
893: }
894: next if (($item eq 'crsi') && ($helpform{'course'} eq 'no'));
1.95 raeburn 895: next if (($item eq 'user') && ($env{'request.lti.login'}));
1.54 raeburn 896: my $showitem = $env{'form.'.$item};
1.74 raeburn 897: $showitem = &Apache::loncommon::cleanup_html($showitem);
1.44 raeburn 898: $displaymsg .=
899: '<span class="LC_helpform_receipt_cat">'.
1.54 raeburn 900: "$lt{$item}</span>: $showitem<br />\n";
1.44 raeburn 901: }
902: }
903: }
1.93 raeburn 904:
905: my ($requname,$requdom,$reqemail);
906: foreach my $field ('uname','udom','email') {
907: $env{'form.'.$field} =~ s/^\s+//;
908: $env{'form.'.$field} =~ s/\s+$//;
909: }
910: if ($env{'form.uname'} =~ /^$match_username$/) {
1.94 raeburn 911: $requname = $env{'form.uname'};
1.93 raeburn 912: }
913: if ($env{'form.udom'} =~ /^$match_domain$/) {
914: $requdom = $env{'form.udom'};
915: }
916: if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
917: $reqemail = $env{'form.email'};
918: }
919:
920: my $dom_in_effect;
921: unless ($env{'user.domain'} eq 'public') {
922: $dom_in_effect = $env{'user.domain'};
923: }
924: if ($dom_in_effect eq '') {
925: $dom_in_effect = $requdom;
926: }
927: if ($dom_in_effect eq '') {
928: $dom_in_effect = $defdom;
929: }
930:
1.44 raeburn 931: $displaymsg .= '<span class="LC_helpform_receipt_cat">'.
932: $lt{'date'}.'</span>: '.$reporttime.'<br />'."\n";
1.32 albertel 933:
934: my $start_page =
935: &Apache::loncommon::start_page('Support request recorded',undef,
1.33 albertel 936: {'function' => $function,
937: 'add_entries' => {
938: topmargin => "0",
939: marginheight => "0",
940: },
941: 'only_body' => 1,});
1.32 albertel 942:
1.14 raeburn 943: $r->print(<<"END");
1.32 albertel 944: $start_page
1.73 bisitz 945: <form name="logproblem" action="">
1.44 raeburn 946: <input type="hidden" name="command" value="result" />
1.16 raeburn 947: </form>
1.1 raeburn 948: END
1.14 raeburn 949: if ($r->uri eq '/adm/helpdesk') {
950: &print_header($r,$url,'process');
951: }
1.45 raeburn 952: my $bad_email = 0;
1.93 raeburn 953: my ($to,$bcc,$addtext) =
954: &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
955: $dom_in_effect,$origmail,
956: $requname,$requdom,
957: $reqemail);
1.45 raeburn 958: if ($to =~ /,/) {
959: my @ok_email;
960: foreach my $email (split(/,/,$to)) {
961: if ($email =~ m/^[^\@]+\@[^\@]+$/) {
1.46 raeburn 962: if (!grep(/^\Q$email\E$/,@ok_email)) {
963: push(@ok_email,$email);
964: }
1.45 raeburn 965: }
966: }
967: if (@ok_email > 0) {
968: $to = join(',',@ok_email);
969: } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) {
970: $to = $admin;
971: } else {
972: $bad_email = 1;
973: }
974: } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) {
975: if ($admin =~ m/^[^\@]+\@[^\@]+$/) {
976: $to = $admin;
1.9 raeburn 977: } else {
1.45 raeburn 978: $bad_email = 1;
979: }
980: }
1.66 bisitz 981:
982: my $message;
983: if (!$bad_email) {
984: $message = &Apache::lonhtmlcommon::confirm_success(
985: &mt('A support request has been sent to [_1]','<tt>'.$to.'</tt>'));
986: } else {
987: $message = &Apache::lonhtmlcommon::confirm_success(
988: $lt{'warn'}.'<br />'
989: .&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has [_2]not[_3] been sent to the LON-CAPA support staff or administrator at your institution.','<tt>'.$to.'</tt>','<b>','</b>')
990: .' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'),1);
991: $to = 'helpdesk@lon-capa.org';
1.1 raeburn 992: }
1.66 bisitz 993: $r->print(&Apache::loncommon::confirmwrapper($message));
994:
1.93 raeburn 995: if ($reqemail ne '') {
996: $from = $reqemail;
1.5 raeburn 997: }
998:
1.46 raeburn 999: if (defined($env{'form.cc'})) {
1000: if ($badccmsg) {
1001: $displaymsg .= $badccmsg;
1002: }
1003: }
1004:
1.25 albertel 1005: my $subject = $env{'form.subject'};
1.44 raeburn 1006: $subject =~ s/(`)/'/g;
1007: $subject =~ s/\$/\(\$\)/g;
1008: $supportmsg =~ s/(`)/'/g;
1009: $supportmsg =~ s/\$/\(\$\)/g;
1010: $displaymsg =~ s/(`)/'/g;
1011: $displaymsg =~ s/\$/\(\$\)/g;
1.5 raeburn 1012: my $fname;
1013:
1014: my $attachmentpath = '';
1.88 raeburn 1015: my $showsize = '';
1.89 raeburn 1016:
1.72 raeburn 1017: if ((defined($env{'user.name'})) && (!$public)) {
1.67 raeburn 1018: if ($homeserver && $env{'form.screenshot.filename'}) {
1.86 raeburn 1019: unless ($helpform{'screenshot'} eq 'no') {
1.88 raeburn 1020: my $attachmentsize = length($env{'form.screenshot'});
1.86 raeburn 1021: my $max = 1048576;
1.87 raeburn 1022: my $showmax = 1.00;
1.86 raeburn 1023: if ($helpform{'maxsize'} =~ /^\d+\.\d*$/) {
1024: $max *= $helpform{'maxsize'};
1.87 raeburn 1025: $showmax = $helpform{'maxsize'};
1.86 raeburn 1026: }
1.89 raeburn 1027: $showmax = '('.sprintf("%.2f",$showmax).' MB)';
1.88 raeburn 1028: $showsize = $attachmentsize/1048576;
1029: $showsize = '('.sprintf("%.2f",$showsize).' MB)';
1.86 raeburn 1030: if ($attachmentsize > $max) {
1031: $displaymsg .= '<br /><span class="LC_warning">'.
1.87 raeburn 1032: &mt('The uploaded screenshot file [_1] included with your request exceeded the maximum allowed size [_2], and has therefore been discarded.',$showsize,$showmax).'</span>';
1.86 raeburn 1033: } else {
1034: $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
1035: }
1.5 raeburn 1036: }
1037: }
1038: }
1039:
1.40 raeburn 1040: my %cookies;
1.27 raeburn 1041: my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
1.39 albertel 1042: if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
1.27 raeburn 1043: $cookies{'lonID'} = $1;
1044: }
1.91 raeburn 1045: if ($$cookie{'lonLinkID'} =~ /lonLinkID=([a-f0-9]+_linked);/) {
1046: $cookies{'lonLinkID'} = $1;
1047: }
1.95 raeburn 1048: my $lti_info;
1049: if (($env{'request.lti.login'}) && ($env{'request.course.id'})) {
1050: my $ltidom = $env{'course.'.$env{'request.course.id'}.'.domain'};
1051: if ($ltidom) {
1052: my %lti = &Apache::lonnet::get_domain_lti($ltidom,'provider');
1053: if (ref($lti{$env{'request.lti.login'}}) eq 'HASH') {
1054: if ($lti{$env{'request.lti.login'}}{'consumer'}) {
1055: $lti_info = "LTI consumer: ".$lti{$env{'request.lti.login'}}{'consumer'}."\n";
1056: }
1057: }
1058: }
1059: }
1.5 raeburn 1060: if ($attachmentpath =~ m-/([^/]+)$-) {
1061: $fname = $1;
1.51 bisitz 1062: $displaymsg .= '<br />'
1.88 raeburn 1063: .&mt('An uploaded screenshot file [_1] was included in the request sent by [_2].'
1064: ,'<span class="LC_filename">'.$fname.'</span> '.$showsize,
1.51 bisitz 1065: ,$env{'user.name'}.':'.$env{'user.domain'}
1066: );
1.5 raeburn 1067: $supportmsg .= "\n";
1.40 raeburn 1068: foreach my $var (@cookievars) {
1069: $supportmsg .= "$var: $cookies{$var}\n";
1.27 raeburn 1070: }
1.40 raeburn 1071: foreach my $var(@ENVvars) {
1072: $supportmsg .= "$var: $ENV{$var}\n";
1.26 raeburn 1073: }
1.40 raeburn 1074: foreach my $var (@envvars) {
1075: $supportmsg .= "$var: $env{$var}\n";
1.5 raeburn 1076: }
1.95 raeburn 1077: if ($lti_info) {
1078: $supportmsg .= $lti_info;
1079: }
1.5 raeburn 1080: }
1.89 raeburn 1081:
1.81 musolffc 1082: my $cc_string;
1.67 raeburn 1083: if ($homeserver) {
1084: if (@ok_ccs > 0) {
1.81 musolffc 1085: $cc_string = join(', ',@ok_ccs);
1.67 raeburn 1086: }
1.46 raeburn 1087: }
1.5 raeburn 1088:
1.90 raeburn 1089: my $attachment_text = '';
1.81 musolffc 1090: unless ($homeserver && $attachmentpath) {
1.40 raeburn 1091: foreach my $var (@cookievars) {
1.90 raeburn 1092: $attachment_text .= "$var: $cookies{$var}\n";
1.27 raeburn 1093: }
1.40 raeburn 1094: foreach my $var (@ENVvars) {
1.90 raeburn 1095: $attachment_text .= "$var: $ENV{$var}\n";
1.26 raeburn 1096: }
1.40 raeburn 1097: foreach my $var (@envvars) {
1.90 raeburn 1098: $attachment_text .= "$var: $env{$var}\n";
1.5 raeburn 1099: }
1.40 raeburn 1100: foreach my $var (@loncvars) {
1.90 raeburn 1101: $attachment_text .= "$var: $env{$var}\n";
1.5 raeburn 1102: }
1.95 raeburn 1103: if ($lti_info) {
1104: $attachment_text .= $lti_info;
1105: }
1.5 raeburn 1106: }
1.86 raeburn 1107:
1108: if ($addtext) {
1109: my ($addloc,$addstr) = split(/:/,$addtext,2);
1110: $addstr = &unescape($addstr);
1111: if ($addloc eq 's') {
1112: $subject = $addstr.' '.$subject;
1113: } elsif ($addloc eq 'b') {
1114: $supportmsg = $addstr."\n".$supportmsg;
1115: }
1116: }
1117:
1.81 musolffc 1118: # Compose and send a MIME email
1119: &Apache::loncommon::mime_email($from, $to, $subject, $supportmsg, $cc_string, $bcc,
1120: $attachmentpath, $fname, $attachment_text);
1.5 raeburn 1121:
1.44 raeburn 1122: if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
1.5 raeburn 1123: unlink($attachmentpath);
1124: }
1.44 raeburn 1125: $r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n");
1.55 bisitz 1126: $r->print('<div style="width:620px;">'.
1127: &Apache::lonhtmlcommon::start_pick_box().
1.44 raeburn 1128: &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".
1129: &Apache::lonhtmlcommon::row_closure().
1130: &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value'));
1131: my $envmsg;
1.40 raeburn 1132: foreach my $var (@cookievars) {
1.44 raeburn 1133: if ($cookies{$var} ne '') {
1134: $envmsg.= '<span class="LC_helpform_receipt_cat">'.
1135: $var.'</span>: '.$cookies{$var}.', ';
1.27 raeburn 1136: }
1137: }
1.40 raeburn 1138: foreach my $var (@ENVvars) {
1.44 raeburn 1139: if ($ENV{$var} ne '') {
1140: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
1141: $var.'</span>: '.$ENV{$var}.', ';
1.26 raeburn 1142: }
1143: }
1.40 raeburn 1144: foreach my $var (@envvars) {
1.44 raeburn 1145: if ($env{$var} ne '') {
1146: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
1147: $var.'</span>: '.$env{$var}.', ';
1.5 raeburn 1148: }
1.1 raeburn 1149: }
1.44 raeburn 1150: $envmsg =~ s/, $//;
1151: $r->print($envmsg."\n".
1152: &Apache::lonhtmlcommon::row_closure(1)."\n".
1.55 bisitz 1153: &Apache::lonhtmlcommon::end_pick_box().
1154: "</div>\n".
1.44 raeburn 1155: &Apache::loncommon::end_page());
1.1 raeburn 1156: }
1157:
1.14 raeburn 1158: sub print_header {
1.44 raeburn 1159: my ($r,$origurl,$command) = @_;
1.14 raeburn 1160: my $location=&Apache::loncommon::lonhttpdurl("/adm");
1161: my ($component_url);
1162: my $helpdesk_link = '<a href="javascript:validate()">';
1.44 raeburn 1163: if ($command eq 'process') {
1.14 raeburn 1164: $helpdesk_link = '<a href="/adm/helpdesk">';
1165: }
1166: my %lt = &Apache::lonlocal::texthash (
1.67 raeburn 1167: login => 'Log-in help',
1168: ask => 'Ask helpdesk',
1169: getst => 'Getting started guide',
1.86 raeburn 1170: back => 'Back to last location',
1.47 bisitz 1171: headline => 'help/support',
1.67 raeburn 1172: stud => 'Students',
1173: ifyo => 'If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.',
1174: cont => 'Contact your instructor instead.',
1.21 raeburn 1175: );
1.47 bisitz 1176: my ($getstartlink,$reviewtext);
1.21 raeburn 1177: if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
1178: $getstartlink = qq|<td align="center"> <b><a href="/adm/gettingstarted.html">$lt{'getst'}</a></td>|;
1.47 bisitz 1179: $reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.');
1180: } else {
1181: $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.');
1.21 raeburn 1182: }
1.70 raeburn 1183: my $linkback;
1.59 raeburn 1184: if ($origurl eq '') {
1.70 raeburn 1185: $linkback = 'javascript:history.go(-1)';
1186: } else {
1187: $linkback = &HTML::Entities::encode($origurl,'"<>&');
1.59 raeburn 1188: }
1.68 raeburn 1189: my $loginhelp = &Apache::lonauth::loginhelpdisplay();
1190: if ($loginhelp eq '') {
1191: $loginhelp = '/adm/loginproblems.html';
1192: }
1.67 raeburn 1193: $r->print(<<"END");
1194: <table width="620" border="0" cellspacing="0" cellpadding="0" style="height: 55px;">
1195: <tr>
1196: <td width="5" height="50"> </td>
1197: <td height="50">
1.53 bisitz 1198: <fieldset>
1199: <legend>
1.67 raeburn 1200: <img src="$location/lonIcons/minilogo.gif" height="20" width="29" alt="logo" style="vertical-align:bottom" />
1.53 bisitz 1201: LON-CAPA $lt{'headline'}
1202: </legend>
1.44 raeburn 1203: <table id="LC_helpmenu_links">
1204: <tr>
1.68 raeburn 1205: <td align="center"><span class="LC_nobreak"><img src="$location/help/help.png" border="0" alt="($lt{'login'})" style="vertical-align:middle" /> <b><a href="$loginhelp">$lt{'login'}</a></b> </span></td>
1.67 raeburn 1206: <td align="center"><span class="LC_nobreak"> <b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" style="vertical-align:middle" /> $lt{'ask'}</a></b> </span></td>$getstartlink
1.70 raeburn 1207: <td align="center"><span class="LC_nobreak"> <b><a href="$linkback" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" style="vertical-align:middle" /> $lt{'back'}</a></b> </span></td>
1.44 raeburn 1208: </tr>
1.14 raeburn 1209: </table>
1210: </fieldset>
1211: </td>
1.67 raeburn 1212: <td width="5"> </td>
1.14 raeburn 1213: </tr>
1.67 raeburn 1214: <tr>
1215: <td colspan="3" height="5"> </td>
1.14 raeburn 1216: </tr>
1217: END
1.44 raeburn 1218: if ($command ne 'process') {
1.67 raeburn 1219: my $stuwarn = &mt('Do [_1]not[_2] use this form to ask about course content.',
1220: '<b>','</b>');
1221: $r->print(<<"END");
1.14 raeburn 1222: <tr>
1.67 raeburn 1223: <td colspan="3">$reviewtext
1.76 bisitz 1224: $lt{'ifyo'}
1225: <p class="LC_info">
1226: <b>$lt{'stud'}:</b>
1227: $stuwarn $lt{'cont'}
1228: </p><br />
1.14 raeburn 1229: </td>
1.67 raeburn 1230: </tr>
1231: END
1.14 raeburn 1232: }
1233: $r->print('
1234: </table>');
1235: return;
1236: }
1237:
1.45 raeburn 1238: sub get_domain {
1239: my $codedom;
1240: if (exists($env{'form.codedom'})) {
1.70 raeburn 1241: if (&Apache::lonnet::domain($env{'form.codedom'}) ne '') {
1242: return $env{'form.codedom'};
1243: }
1244: }
1245: if ($env{'request.course.id'}) {
1.45 raeburn 1246: $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'};
1247: } elsif ($env{'request.role.domain'}) {
1248: $codedom = $env{'request.role.domain'};
1249: } else {
1.54 raeburn 1250: $codedom = &Apache::lonnet::default_login_domain();
1.45 raeburn 1251: }
1252: return $codedom;
1253: }
1254:
1.1 raeburn 1255: 1;
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