File:
[LON-CAPA] /
loncom /
interface /
lonsupportreq.pm
Revision
1.44:
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Wed Sep 5 05:46:19 2007 UTC (16 years, 10 months ago) by
raeburn
Branches:
MAIN
CVS tags:
version_2_5_X,
version_2_5_99_0,
version_2_5_2,
HEAD
- css replacement for existing data tabling (nested tables).
- use lonhtml::pick_box()
- remove variables no longer used ($tablecolor, $fontcolor, $vlinkcolor etc.)
- use HTML::Entities::encode() to encode form input
- style (remove unless, change delimiters in regexps etc.)
- change message to students
- do not display blank fields when echoing data submitted on receipt page
- use LC_nobreak span for link items in help link in "Contact Helpdesk" page linked from log-in page.
- a few wording changes
1: #
2: # $Id: lonsupportreq.pm,v 1.44 2007/09/05 05:46:19 raeburn Exp $
3: #
4: # Copyright Michigan State University Board of Trustees
5: #
6: # This file is part of the LearningOnline Network with CAPA (LON-CAPA).
7: #
8: # LON-CAPA is free software; you can redistribute it and/or modify
9: # it under the terms of the GNU General Public License as published by
10: # the Free Software Foundation; either version 2 of the License, or
11: # (at your option) any later version.
12: #
13: # LON-CAPA is distributed in the hope that it will be useful,
14: # but WITHOUT ANY WARRANTY; without even the implied warranty of
15: # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
16: # GNU General Public License for more details.
17: #
18: # You should have received a copy of the GNU General Public License
19: # along with LON-CAPA; if not, write to the Free Software
20: # Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
21: #
22: # /home/httpd/html/adm/gpl.txt
23: #
24: # http://www.lon-capa.org/
25: #
26:
27: package Apache::lonsupportreq;
28:
29: use strict;
30: use MIME::Types;
31: use MIME::Lite;
32: use CGI::Cookie();
33: use Apache::Constants qw(:common);
34: use Apache::loncommon();
35: use Apache::lonhtmlcommon;
36: use Apache::lonnet;
37: use Apache::lonlocal;
38: use Apache::lonacc();
39: use Apache::courseclassifier;
40: use LONCAPA;
41:
42:
43: sub handler {
44: my ($r) = @_;
45: &Apache::loncommon::content_type($r,'text/html');
46: $r->send_http_header;
47:
48: if ($r->header_only) {
49: return OK;
50: }
51: if ($r->uri eq '/adm/helpdesk') {
52: &Apache::lonlocal::get_language_handle($r);
53: }
54:
55: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
56: if ($r->uri eq '/adm/helpdesk') {
57: &Apache::lonacc::get_posted_cgi($r);
58: }
59: my $function = $env{'form.function'};
60: my $origurl = &unescape($env{'form.origurl'});
61: my $command = $env{'form.command'};
62:
63: if ($command eq 'process') {
64: &print_request_receipt($r,$origurl,$function);
65: } else {
66: &print_request_form($r,$origurl,$function);
67: }
68: return OK;
69: }
70:
71: sub print_request_form {
72: my ($r,$origurl,$function) = @_;
73: my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,$formname);
74: $function = &Apache::loncommon::get_users_function() if (!$function);
75: $ccode = '';
76: $os = $env{'browser.os'};
77: $browser = $env{'browser.type'};
78: $bversion = $env{'browser.version'};
79: $uhost = $env{'request.host'};
80: $uname = $env{'user.name'};
81: $udom = $env{'user.domain'};
82: $uhome = $env{'user.home'};
83: $urole = $env{'request.role'};
84: $usec = $env{'request.course.sec'};
85: $cid = $env{'request.course.id'};
86: $formname = 'logproblem';
87: my $machine = &Apache::lonnet::absolute_url();
88: if ($origurl =~ m-^https?://-) {
89: $server = $origurl;
90: } else {
91: $server = $machine.$origurl;
92: }
93: my $showserver = $server;
94: $showserver =~ s/\?.*$//;
95: my %lt = &Apache::lonlocal::texthash (
96: email => 'The e-mail address you entered',
97: notv => 'is not a valid e-mail address',
98: rsub => 'You must include a subject',
99: rdes => 'You must include a description',
100: name => 'Name',
101: subm => 'Submit Request',
102: emad => 'E-mail address',
103: unme => 'username',
104: doma => 'domain',
105: entu => 'Enter the username you use to log-in to LON-CAPA',
106: chdo => 'Choose your LON-CAPA domain',
107: entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
108: urlp => 'URL of page',
109: phon => 'Phone',
110: crsd => 'Course Details',
111: enin => 'Enter institutional course code',
112: pick => 'Pick',
113: enct => 'Enter course title',
114: secn => 'Section Number',
115: sele => 'Select',
116: titl => 'Title',
117: lsec => 'LON-CAPA sec',
118: subj => 'Subject',
119: detd => 'Detailed Description',
120: opfi => 'Optional file upload',
121: uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (128 KB max.)',
122: fini => 'Finish',
123: clfm => 'Clear Form',
124: );
125: my $scripttag = (<<"END");
126: function validate() {
127: if (validmail(document.logproblem.email) == false) {
128: alert("$lt{'email'}: "+document.logproblem.email.value+" $lt{'notv'}.");
129: return;
130: }
131: if (document.logproblem.subject.value == '') {
132: alert("$lt{'rsub'}.");
133: return;
134: }
135: if (document.logproblem.description.value == '') {
136: alert("$lt{'rdes'}.");
137: return;
138: }
139: document.logproblem.submit();
140: }
141:
142: END
143: $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
144: if ($cid) {
145: $cdom = $env{'course.'.$cid.'.domain'};
146: $cnum = $env{'course.'.$cid.'.num'};
147: }
148: if ($cdom && $cnum) {
149: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
150: $ctitle = $csettings{'description'};
151: $ccode = $csettings{'internal.coursecode'};
152: $sectionlist = $csettings{'internal.sectionnums'};
153: }
154:
155: if ($env{'environment.permanentemail'}) {
156: $email = $env{'environment.permanentemail'};
157: } elsif ($env{'environment.critnotification'}) {
158: $email = $env{'environment.critnotification'};
159: } elsif ($env{'environment.notification'}) {
160: $email = $env{'environment.notification'};
161: }
162: if ($env{'environment.lastname'}) {
163: $lastname = $env{'environment.lastname'};
164: }
165: if ($env{'environment.firstname'}) {
166: $firstname = $env{'environment.firstname'};
167: }
168: my @sections = split(/,/,$sectionlist);
169: my %groupid;
170: foreach my $section (@sections) {
171: my ($sec,$grp) = split(/:/,$section);
172: $groupid{$sec} = $grp;
173: }
174: my $codedom = $Apache::lonnet::perlvar{'lonDefDomain'};
175: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom']);
176: if (exists($env{'form.codedom'})) {
177: $codedom = $env{'form.codedom'};
178: }
179: my $details_title;
180: if ($codedom) {
181: $details_title = '<br />('.$codedom.')';
182: }
183: my %coursecodes;
184: my %codes;
185: my @codetitles;
186: my %cat_titles;
187: my %cat_order;
188: my %idlist;
189: my %idnums;
190: my %idlist_titles;
191: my $caller = 'global';
192: my $totcodes = 0;
193: my $format_reply;
194: my $jscript = '';
195: my $loaditems = qq|
196: function initialize_codes() {
197: return;
198: }
199: |;
200: if ($cdom) {
201: $codedom = $cdom;
202: }
203: if ($cnum) {
204: $coursecodes{$cnum} = $ccode;
205: if ($ccode eq '') {
206: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
207: } else {
208: $coursecodes{$cnum} = $ccode;
209: $caller = $cnum;
210: $totcodes ++;
211: }
212: } else {
213: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
214: }
215: if ($totcodes > 0) {
216: if ($ccode eq '') {
217: $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
218: if ($format_reply eq 'ok') {
219: my $numtypes = @codetitles;
220: &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
221: my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles);
222: my $longtitles_str = join('","',@{$longtitles});
223: my $allidlist = $idlist{$codetitles[0]};
224: $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist);
225: $jscript .= $scripttext;
226: $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,@codetitles);
227: $loaditems = '';
228: }
229: }
230: }
231:
232: my $js = '<script type="text/javascript">'."\n$scripttag\n$jscript\n".
233: '</script>';
234: my %add_entries = (topmargin => "0",
235: marginheight => "0",
236: onLoad =>"initialize_codes()",);
237:
238:
239: $r->print(&Apache::loncommon::start_page('Support Request',$js,
240: { 'function' => $function,
241: 'add_entries' => \%add_entries,
242: 'only_body' => 1,}));
243: if ($r->uri eq '/adm/helpdesk') {
244: &print_header($r,$origurl);
245: }
246: $r->print('<form method="post" name="logproblem" enctype="multipart/form-data">'."\n");
247: my $output = &Apache::lonhtmlcommon::start_pick_box().
248: &Apache::lonhtmlcommon::row_title($lt{'name'},undef,'LC_oddrow_value')."\n";
249: my $fullname = '';
250: if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
251: $fullname = "$firstname $lastname";
252: $output .= $fullname.'<input type="hidden" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />';
253: } else {
254: if (defined($firstname) && $firstname ne '') {
255: $fullname = $firstname;
256: } elsif (defined($lastname) && $lastname ne '') {
257: $fullname = " $lastname";
258: }
259: $output .= '<input type="text" size="20" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />';
260: }
261: $output .= ' <input type="button" value="'.$lt{'subm'}.'" onclick="validate()" /> '.
262: &Apache::lonhtmlcommon::row_closure()."\n".
263: &Apache::lonhtmlcommon::row_title($lt{'emad'},undef,'LC_evenrow_value').
264: '<input type="text" size="20" name="email" value="'.
265: &HTML::Entities::encode($email,'"<>&').'" /><br />'."\n".
266: &Apache::lonhtmlcommon::row_closure().
267: &Apache::lonhtmlcommon::row_title("$lt{'unme'}/$lt{'doma'}",undef,'LC_oddrow_value');
268: my $udom_input = '<input type="hidden" name="udom" value="'.
269: &HTML::Entities::encode($udom,'"<>&').'" />';
270: my $uname_input = '<input type="hidden" name="uname" value="'.
271: &HTML::Entities::encode($uname,'"<>&').'" />';
272: if (defined($uname) && defined($udom)) {
273: $output .= '<i>'.$lt{'unme'}.'</i>: '.$uname.' <i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input.$uname_input;
274: } else {
275: my $udomform = '';
276: my $unameform = '';
277: if (defined($udom)) {
278: $output .= $lt{'entu'};
279: } elsif (defined($uname)) {
280: $output .= $lt{'chdo'};
281: } else {
282: $output .= $lt{'entr'};
283: }
284: $output .= '<br />';
285: if (defined($udom)) {
286: $udomform = '<i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input;
287: } elsif (defined($uname)) {
288: $unameform = '<i>'.$lt{'unme'}.'</i>: '.$uname.' '.$uname_input;
289: }
290: if ($udomform eq '') {
291: $udomform = '<i>'.$lt{'doma'}.'</i>: ';
292: $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom');
293: }
294: if ($unameform eq '') {
295: $unameform= '<i>'.$lt{'unme'}.'</i>: <input type="text" size="12" name="uname" value="'.$uname.'" /> ';
296: }
297: $output .= $unameform.$udomform;
298: }
299: $output .= &Apache::lonhtmlcommon::row_closure().
300: &Apache::lonhtmlcommon::row_title("$lt{'urlp'}",undef,'LC_evenrow_value').
301: $showserver.'<input type="hidden" name="sourceurl" value="'.
302: &HTML::Entities::encode($server,'"<>&').'" />'.
303: &Apache::lonhtmlcommon::row_closure().
304: &Apache::lonhtmlcommon::row_title("$lt{'phon'}",undef,'LC_oddrow_value').
305: '<input type="text" size="15" name="phone" /><br />'.
306: &Apache::lonhtmlcommon::row_closure().
307: &Apache::lonhtmlcommon::row_title("$lt{'crsd'}$details_title",undef,'LC_evenrow_value');
308: if ($cnum) {
309: if ($coursecodes{$cnum}) {
310: foreach my $item (@codetitles) {
311: $output .= '<i>'.$item.'</i>: '.$codes{$cnum}{$item}.'; ';
312: }
313: $output .= ' <input type="hidden" name="coursecode" value="'.&HTML::Entities::encode($coursecodes{$cnum},'"<>&').'" />';
314: } else {
315: $output .= $lt{'enin'}.':
316: <input type="text" name="coursecode" size="15" value="" />';
317: }
318: } else {
319: if ($totcodes > 0) {
320: my $numtitles = @codetitles;
321: if ($numtitles == 0) {
322: $output .= $lt{'enin'}.':
323: <input type="text" name="coursecode" size="15" value="" />';
324: } else {
325: my $lasttitle = $numtitles;
326: if ($numtitles > 4) {
327: $lasttitle = 4;
328: }
329: $output .= '<table><tr><td>'.$codetitles[0].'<br />'."\n".
330: '<select name="'.$codetitles[0].'" onchange="courseSet('."'$codetitles[0]'".')">'."\n".
331: ' <option value="-1" />'.$lt{'sele'}."\n";
332: my @items = ();
333: my @longitems = ();
334: if ($idlist{$codetitles[0]} =~ /","/) {
335: @items = split(/","/,$idlist{$codetitles[0]});
336: } else {
337: $items[0] = $idlist{$codetitles[0]};
338: }
339: if (defined($idlist_titles{$codetitles[0]})) {
340: if ($idlist_titles{$codetitles[0]} =~ /","/) {
341: @longitems = split(/","/,$idlist_titles{$codetitles[0]});
342: } else {
343: $longitems[0] = $idlist_titles{$codetitles[0]};
344: }
345: for (my $i=0; $i<@longitems; $i++) {
346: if ($longitems[$i] eq '') {
347: $longitems[$i] = $items[$i];
348: }
349: }
350: } else {
351: @longitems = @items;
352: }
353: for (my $i=0; $i<@items; $i++) {
354: $output .= ' <option value="'.$items[$i].'">'.$longitems[$i].'</option>'."\n";
355: }
356: $output .= '</select></td>';
357: for (my $i=1; $i<$numtitles; $i++) {
358: $output .= '<td>'.$codetitles[$i].'<br />'."\n".
359: '<select name="'.$codetitles[$i].'" onchange="courseSet('."'$codetitles[$i]'".')">'."\n".
360: '<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
361: '</select>'."\n".
362: '</td>'."\n";
363: }
364: $output .= '</tr></table>';
365: if ($numtitles > 4) {
366: $output .= '<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
367: '<select name="'.$codetitles[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".')">'."\n".
368: '<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
369: '</select>'."\n";
370: }
371: }
372: } else {
373: $output .= $lt{'enin'}.':
374: <input type="text" name="coursecode" size="15" value="" />';
375: }
376: }
377: if ($ctitle) {
378: $output .= '<br /><i>'.$lt{'titl'}.'</i>: '.$ctitle.
379: '<input type="hidden" name="title" value="'.
380: &HTML::Entities::encode($ctitle,'"<>&').'" />'."\n";
381: } else {
382: $output .= '<br />'.$lt{'enct'}.':
383: <input type="text" name="title" size="25" value="" />'."\n";
384: }
385: $output .= &Apache::lonhtmlcommon::row_closure().
386: &Apache::lonhtmlcommon::row_title($lt{'secn'},undef,'LC_oddrow_value');
387: if ($sectionlist) {
388: $output .= "<select name=\"section\"\n>".
389: " <option value=\"\" selected=\"selected\">$lt{'sele'}</option>\n";
390: foreach my $id (sort(keys(%groupid))) {
391: if ($id eq $groupid{$id} || $groupid{$id} eq '') {
392: $output .= " <option value=".
393: &HTML::Entities::encode($id,'"<>&').
394: " >$id</option>\n";
395: } else {
396: $output .= " <option value=".
397: &HTML::Entities::encode($id,'"<>&').
398: " >$id - ($lt{'lsec'}: $groupid{$id})</option>\n";
399: }
400: }
401: $output .= "</select>";
402: } else {
403: $output .= '<input type="text" name="section" size="10" />';
404: }
405: $output .= &Apache::lonhtmlcommon::row_closure().
406: &Apache::lonhtmlcommon::row_title($lt{'subj'},undef,'LC_evenrow_value').
407: ' <input type="text" size="40" name="subject" />'."\n".
408: &Apache::lonhtmlcommon::row_closure().
409: &Apache::lonhtmlcommon::row_title($lt{'detd'},undef,'LC_oddrow_value').
410: ' <textarea rows="10" cols="45" name="description" wrap="virtual"></textarea>'.
411: &Apache::lonhtmlcommon::row_closure();
412: my $lastrow = 'LC_evenrow_value';
413: if (defined($env{'user.name'})) {
414: $output .= &Apache::lonhtmlcommon::row_title($lt{'opfi'},undef,'LC_evenrow_value').
415: ' <input type="file" name="screenshot" size="20" /><br />'.$lt{'uplf'}."\n".
416: &Apache::lonhtmlcommon::row_closure();
417: $lastrow = 'LC_oddrow_value';
418: }
419: $output .= &Apache::lonhtmlcommon::row_title($lt{'fini'},undef,$lastrow);
420: $output .= <<END;
421: <table border="0" cellpadding="8" cellspacing="0">
422: <tr>
423: <td>
424: <input type="hidden" name="command" value="process" />
425: <input type="button" value="$lt{'subm'}" onclick="validate()" />
426: </td>
427: <td> </td>
428: <td>
429: <input type="reset" value="$lt{'clfm'}" />
430: </td>
431: </tr>
432: </table>
433: END
434: $output .= &Apache::lonhtmlcommon::row_closure(1);
435: $output .= &Apache::lonhtmlcommon::end_pick_box();
436: $r->print(<<END);
437: $output
438: </form>
439: <br />
440: END
441: $r->print(&Apache::loncommon::end_page());
442: return;
443: }
444:
445: sub print_request_receipt {
446: my ($r,$url,$function) = @_;
447: my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
448: my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
449: my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
450: my @cookievars = ('lonID');
451:
452: my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
453: my $to = $Apache::lonnet::perlvar{'lonSupportEMail'};
454: my $from = $admin;
455: my $reporttime = &Apache::lonlocal::locallocaltime(time);
456: my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot');
457:
458: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
459: my $coursecode = $env{'form.coursecode'};
460: if ($coursecode eq '') {
461: if (defined($env{'form.Year'})) {
462: $coursecode .= $env{'form.Year'};
463: }
464: if (defined($env{'form.Semester'})) {
465: $coursecode .= $env{'form.Semester'};
466: }
467: if (defined($env{'form.Department'})) {
468: $coursecode .= $env{'form.Department'};
469: }
470: if (defined($env{'form.Number'})) {
471: $coursecode .= $env{'form.Number'};
472: }
473: }
474: my %lt = &Apache::lonlocal::texthash (
475: username => 'Name',
476: email => 'Email',
477: user => 'Username/domain',
478: phone => 'Phone',
479: crsi => 'Course Information',
480: subject => 'Subject',
481: description => 'Description',
482: sourceurl => 'URL',
483: date => 'Date/Time',
484: secn => 'Section',
485: asup => 'A support request has been sent to',
486: warn => 'Warning: Problem with support e-mail address',
487: your => 'Your support request contained the following information',
488: sect => 'section',
489: info => 'Information supplied',
490: adin => 'Additional information recorded',
491: );
492:
493: $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
494: $env{'form.csri'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'};
495: my $supportmsg = <<END;
496: $lt{'username'}: $env{'form.username'}
497: $lt{'email'}: $env{'form.email'}
498: $lt{'user'}: $env{'form.user'}
499: $lt{'phone'}: $env{'form.phone'}
500: $lt{'crsi'}: $env{'form.csri'}
501: $lt{'subject'}: $env{'form.subject'}
502: $lt{'description'}: $env{'form.description'}
503: $lt{'sourceurl'}: $env{'form.sourceurl'}
504: $lt{'date'}: $reporttime
505:
506: END
507: my $displaymsg;
508: foreach my $item ('username','email','user','phone','crsi','subject','description','sourceurl') {
509: if ($env{'form.'.$item} ne '') {
510: if ($item eq 'description') {
511: my $descrip = $env{'form.description'};
512: $descrip =~ s|\n|<br />|g;
513: $displaymsg .=
514: '<span class="LC_helpform_receipt_cat">'.
515: "$lt{$item}</span>: $descrip<br />\n";
516: } elsif ($item eq 'sourceurl') {
517: my $showurl = $env{'form.sourceurl'};
518: $showurl =~ s/\?.*$//;
519: $displaymsg .=
520: '<span class="LC_helpform_receipt_cat">'.
521: "$lt{$item}</span>: $showurl<br />\n";
522: } else {
523: $displaymsg .=
524: '<span class="LC_helpform_receipt_cat">'.
525: "$lt{$item}</span>: $env{'form.'.$item}<br />\n";
526: }
527: }
528: }
529: $displaymsg .= '<span class="LC_helpform_receipt_cat">'.
530: $lt{'date'}.'</span>: '.$reporttime.'<br />'."\n";
531:
532: my $start_page =
533: &Apache::loncommon::start_page('Support request recorded',undef,
534: {'function' => $function,
535: 'add_entries' => {
536: topmargin => "0",
537: marginheight => "0",
538: },
539: 'only_body' => 1,});
540:
541: $r->print(<<"END");
542: $start_page
543: <form name="logproblem">
544: <input type="hidden" name="command" value="result" />
545: </form>
546: END
547: if ($r->uri eq '/adm/helpdesk') {
548: &print_header($r,$url,'process');
549: }
550: if ($to =~ m/^[^\@]+\@[^\@]+$/) {
551: $r->print('<h3>'.$lt{'asup'}.' '.$to.'</h3>');
552: } else {
553: $to = $admin;
554: if ($to =~ m/^[^\@]+\@[^\@]+$/) {
555: $r->print('<h3>'.$lt{'asup'}.' '.$to.'</h3>');
556: } else {
557: $r->print('
558: <h3>'.$lt{'warn'}.'</h3>'.
559: &mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has <b>not</b> been sent to the LON-CAPA support staff or administrator at your institution.',$to).' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'));
560: $to = 'helpdesk@lon-capa.org';
561: }
562: }
563: if (defined($env{'form.email'})) {
564: if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
565: $from = $env{'form.email'};
566: }
567: }
568:
569: my $subject = $env{'form.subject'};
570: $subject =~ s/(`)/'/g;
571: $subject =~ s/\$/\(\$\)/g;
572: $supportmsg =~ s/(`)/'/g;
573: $supportmsg =~ s/\$/\(\$\)/g;
574: $displaymsg =~ s/(`)/'/g;
575: $displaymsg =~ s/\$/\(\$\)/g;
576: my $fname;
577:
578: my $attachmentpath = '';
579: my $attachmentsize = '';
580: if (defined($env{'user.name'})) {
581: if ($env{'form.screenshot.filename'}) {
582: $attachmentsize = length($env{'form.screenshot'});
583: if ($attachmentsize > 131072) {
584: $displaymsg .= '<br />'.&mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize);
585: } else {
586: $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
587: }
588: }
589: }
590:
591: my %cookies;
592: my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
593: if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
594: $cookies{'lonID'} = $1;
595: }
596:
597: if ($attachmentpath =~ m-/([^/]+)$-) {
598: $fname = $1;
599: $displaymsg .= '<br />'.&mt('An uploaded screenshot file \'[_1]\' ([_2] bytes) was included in the request sent by [_3].',$fname,$attachmentsize,$env{'user.name'}.': '.$env{'user.domain'});
600: $supportmsg .= "\n";
601: foreach my $var (@cookievars) {
602: $supportmsg .= "$var: $cookies{$var}\n";
603: }
604: foreach my $var(@ENVvars) {
605: $supportmsg .= "$var: $ENV{$var}\n";
606: }
607: foreach my $var (@envvars) {
608: $supportmsg .= "$var: $env{$var}\n";
609: }
610: }
611:
612: my $msg = MIME::Lite->new(
613: From => $from,
614: To => $to,
615: Subject => $subject,
616: Type =>'TEXT',
617: Data => $supportmsg,
618: );
619:
620: if ($attachmentpath) {
621: my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath);
622: $msg->attach(Type => $type,
623: Path => $attachmentpath,
624: Filename => $fname
625: );
626:
627: } else {
628: my $envdata = '';
629: foreach my $var (@cookievars) {
630: $envdata .= "$var: $cookies{$var}\n";
631: }
632: foreach my $var (@ENVvars) {
633: $envdata .= "$var: $ENV{$var}\n";
634: }
635: foreach my $var (@envvars) {
636: $envdata .= "$var: $env{$var}\n";
637: }
638: foreach my $var (@loncvars) {
639: $envdata .= "$var: $env{$var}\n";
640: }
641: $msg->attach(Type => 'TEXT',
642: Data => $envdata);
643: }
644:
645: ### Send it:
646: $msg->send('sendmail');
647:
648: if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
649: unlink($attachmentpath);
650: }
651: $r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n");
652: $r->print(&Apache::lonhtmlcommon::start_pick_box('LC_helpform_receipt').
653: &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".
654: &Apache::lonhtmlcommon::row_closure().
655: &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value'));
656: my $envmsg;
657: foreach my $var (@cookievars) {
658: if ($cookies{$var} ne '') {
659: $envmsg.= '<span class="LC_helpform_receipt_cat">'.
660: $var.'</span>: '.$cookies{$var}.', ';
661: }
662: }
663: foreach my $var (@ENVvars) {
664: if ($ENV{$var} ne '') {
665: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
666: $var.'</span>: '.$ENV{$var}.', ';
667: }
668: }
669: foreach my $var (@envvars) {
670: if ($env{$var} ne '') {
671: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
672: $var.'</span>: '.$env{$var}.', ';
673: }
674: }
675: $envmsg =~ s/, $//;
676: $r->print($envmsg."\n".
677: &Apache::lonhtmlcommon::row_closure(1)."\n".
678: &Apache::lonhtmlcommon::end_pick_box()."\n".
679: &Apache::loncommon::end_page());
680: }
681:
682: sub print_header {
683: my ($r,$origurl,$command) = @_;
684: my $location=&Apache::loncommon::lonhttpdurl("/adm");
685: my ($component_url);
686: my $helpdesk_link = '<a href="javascript:validate()">';
687: if ($command eq 'process') {
688: $helpdesk_link = '<a href="/adm/helpdesk">';
689: }
690: my %lt = &Apache::lonlocal::texthash (
691: login => 'Log-in help',
692: ask => 'Ask helpdesk',
693: getst => 'Getting started guide',
694: back => 'Back to last location'
695: );
696: my ($getstartlink,$getstarttext);
697: if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
698: $getstartlink = qq|<td align="center"> <b><a href="/adm/gettingstarted.html">$lt{'getst'}</a></td>|;
699: $getstarttext = ' '.&mt('and the "Getting started" guide').' ';
700: }
701: $r->print(<<END);
702: <table width="620" border="0" cellspacing="0" cellpadding="0" height="55"> <tr height="50"> <td width='5'> </td>
703: <td>
704: <fieldset><legend><img src="$location/lonIcons/minilogo.gif" height='20' width='29' valign='bottom' /> <b><font size="+1">LON-CAPA help/support</font></b></legend>
705: <table id="LC_helpmenu_links">
706: <tr>
707: <td align="center"><span class="LC_nobreak"><img src="$location/help/gif/smallHelp.gif" border="0" alt="($lt{'login'})" valign="middle" /> <b><a href="/adm/loginproblems.html">$lt{'login'}</a></b> </span></td>
708: <td align="center"><span class="LC_nobreak"> <b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" valign="middle" /> $lt{'ask'}</a></b> </span></td>$getstartlink
709: <td align="center"><span class="LC_nobreak"> <b><a href="$origurl" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" valign="middle" /> $lt{'back'}</a></b> </span></td>
710: </tr>
711: </table>
712: </fieldset>
713: </td>
714: <td width='5'> </td>
715: </tr>
716: <tr height='5'>
717: <td colspan='3' height='5'> </td>
718: </tr>
719: END
720: if ($command ne 'process') {
721: $r->print('
722: <tr>
723: <td colspan="3">'.&mt('
724: Please review the information in "Log-in help"').$getstarttext.' '.&mt('if you are unable to log-in').'. '.&mt('If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk').'.<br /><font size="-1"><b>'.&mt('Students').'</b>: '.&mt('Do <b>not</b> use this form to ask questions about course content.').' '.&mt('Contact your instructor instead.').'</font><br /><br />
725: </td>
726: </tr>');
727: }
728: $r->print('
729: </table>');
730: return;
731: }
732:
733: 1;
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