1: # The LearningOnline Network with CAPA
2: # Helpdesk request form
3: #
4: # $Id: lonsupportreq.pm,v 1.108 2025/02/25 05:35:26 raeburn Exp $
5: #
6: # Copyright Michigan State University Board of Trustees
7: #
8: # This file is part of the LearningOnline Network with CAPA (LON-CAPA).
9: #
10: # LON-CAPA is free software; you can redistribute it and/or modify
11: # it under the terms of the GNU General Public License as published by
12: # the Free Software Foundation; either version 2 of the License, or
13: # (at your option) any later version.
14: #
15: # LON-CAPA is distributed in the hope that it will be useful,
16: # but WITHOUT ANY WARRANTY; without even the implied warranty of
17: # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
18: # GNU General Public License for more details.
19: #
20: # You should have received a copy of the GNU General Public License
21: # along with LON-CAPA; if not, write to the Free Software
22: # Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
23: #
24: # /home/httpd/html/adm/gpl.txt
25: #
26: # http://www.lon-capa.org/
27: #
28:
29: package Apache::lonsupportreq;
30:
31: use strict;
32: use CGI::Cookie();
33: use Apache::Constants qw(:common);
34: use Apache::loncommon();
35: use Apache::lonhtmlcommon;
36: use Apache::lonnet;
37: use Apache::lonlocal;
38: use Apache::lonacc();
39: use Apache::lonauth();
40: use Apache::courseclassifier;
41: use LONCAPA qw(:DEFAULT :match);
42: use HTML::Entities;
43:
44: sub handler {
45: my ($r) = @_;
46: &Apache::loncommon::content_type($r,'text/html');
47: $r->send_http_header;
48:
49: if ($r->header_only) {
50: return OK;
51: }
52: if ($r->uri eq '/adm/helpdesk') {
53: &Apache::lonlocal::get_language_handle($r);
54: }
55:
56: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
57: if ($r->uri eq '/adm/helpdesk') {
58: &Apache::lonacc::get_posted_cgi($r);
59: }
60: my $function;
61: if ($env{'form.function'}) {
62: if (($env{'form.function'} eq 'norole') ||
63: ($env{'form.function'} eq 'student') ||
64: ($env{'form.function'} eq 'admin') ||
65: ($env{'form.function'} eq 'author')) {
66: $function = $env{'form.function'};
67: }
68: }
69: my $origurl = $env{'form.origurl'};
70: if ($origurl =~ m{^https?://[^/]+(.*)$}) {
71: $origurl = $1;
72: }
73: $origurl =~ s/(`)//g;
74: $origurl =~ s/\$/\(\$\)/g;
75: my $command = $env{'form.command'};
76:
77: if ($command eq 'process') {
78: &print_request_receipt($r,$origurl,$function);
79: } else {
80: &print_request_form($r,$origurl,$function);
81: }
82: return OK;
83: }
84:
85: sub print_request_form {
86: my ($r,$origurl,$function) = @_;
87: my ($os,$browser,$bversion,$uname,$udom,$uhome,$urole,$usec,$email,$cid,
88: $cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,
89: $formname,$public,$homeserver,$knownuser,$captcha_form,$captcha_error,
90: $captcha,$recaptcha_version,$extra_validations,%groupid);
91: $function = &Apache::loncommon::get_users_function() if (!$function);
92: $ccode = '';
93: $os = $env{'browser.os'};
94: $browser = $env{'browser.type'};
95: $bversion = $env{'browser.version'};
96: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
97: $public = 1;
98: } else {
99: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
100: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
101: $env{'user.domain'});
102: if ($homeserver eq 'no_host') {
103: undef($homeserver);
104: } else {
105: $uname = $env{'user.name'};
106: $udom = $env{'user.domain'};
107: }
108: }
109: }
110: if (($env{'user.name'} =~ /^$match_username$/) &&
111: ($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
112: $knownuser = 1;
113: } else {
114: my $lonhost = $r->dir_config('lonHostID');
115: ($captcha_form,$captcha_error,$captcha,$recaptcha_version) =
116: &Apache::loncommon::captcha_display('login',$lonhost);
117: }
118: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom',
119: 'useremail','useraccount']);
120:
121: if ($homeserver) {
122: $uhome = $env{'user.home'};
123: $urole = $env{'request.role'};
124: $usec = $env{'request.course.sec'};
125: $cid = $env{'request.course.id'};
126: }
127: if ($cid) {
128: $cdom = $env{'course.'.$cid.'.domain'};
129: $cnum = $env{'course.'.$cid.'.num'};
130: }
131: if ($cdom && $cnum) {
132: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
133: $ctitle = $csettings{'description'};
134: $ccode = $csettings{'internal.coursecode'};
135: $sectionlist = $csettings{'internal.sectionnums'};
136: my @sections = split(/,/,$sectionlist);
137: foreach my $section (@sections) {
138: my ($sec,$grp) = split(/:/,$section);
139: $groupid{$sec} = $grp;
140: }
141: }
142:
143: $formname = 'logproblem';
144: my $codedom = &get_domain();
145: my %helpform;
146: my %domconfig =
147: &Apache::lonnet::get_dom('configuration',['contacts'],$codedom);
148: if (ref($domconfig{'contacts'}) eq 'HASH') {
149: if (ref($domconfig{'contacts'}{'helpform'}) eq 'HASH') {
150: %helpform = %{$domconfig{'contacts'}{'helpform'}};
151: }
152: }
153:
154: my %codes;
155: my @codetitles;
156: my %cat_titles;
157: my %cat_order;
158: my %idlist;
159: my %idnums;
160: my %idlist_titles;
161: my $totcodes = 0;
162: my $jscript = '';
163: my $loaditems = qq|
164: function initialize_codes() {
165: return;
166: }
167: |;
168: unless ($helpform{'course'} eq 'no') {
169: my $instcats = &Apache::lonnet::get_dom_instcats($codedom);
170: if (ref($instcats) eq 'HASH') {
171: if ((ref($instcats->{'codetitles'}) eq 'ARRAY') && (ref($instcats->{'codes'}) eq 'HASH') &&
172: (ref($instcats->{'cat_titles'}) eq 'HASH') && (ref($instcats->{'cat_order'}) eq 'HASH')) {
173: %codes = %{$instcats->{'codes'}};
174: @codetitles = @{$instcats->{'codetitles'}};
175: %cat_titles = %{$instcats->{'cat_titles'}};
176: %cat_order = %{$instcats->{'cat_order'}};
177: $totcodes = scalar(keys(%codes));
178: }
179: if ($totcodes > 0) {
180: my $numtypes = @codetitles;
181: &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
182: my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles);
183: my $longtitles_str = join('","',@{$longtitles});
184: my $allidlist = $idlist{$codetitles[0]};
185: my $knowncodes;
186: if (($ccode ne '') && ($cnum ne '')) {
187: my (%singlecodes,@singlecodetitles,%singlecat_titles,%singlecat_order);
188: my $crscode_reply = &Apache::lonnet::auto_instcode_format($cnum,$codedom,{ $cnum => $ccode },\%singlecodes,
189: \@singlecodetitles,\%singlecat_titles,\%singlecat_order);
190: if (ref($singlecodes{$cnum}) eq 'HASH') {
191: $knowncodes = $singlecodes{$cnum};
192: }
193: }
194: $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist);
195: $jscript .= $scripttext;
196: $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,\@codetitles,$knowncodes,$sectionlist);
197: $loaditems = '';
198: }
199: }
200: }
201: my %missing = &Apache::lonlocal::texthash(
202: username => 'You must include a name.',
203: phone => 'You must include a phone.',
204: );
205: &js_escape(\%missing);
206: if (keys(%helpform)) {
207: foreach my $key (keys(%helpform)) {
208: if (($helpform{$key} eq 'req') && ($missing{$key} ne '')) {
209: next if (($key eq 'username') && (($knownuser) ||
210: (($env{'user.name'} =~ /^$match_username$/) && (!$public))));
211: $extra_validations .= <<"END";
212:
213: if (document.$formname.$key.value == '') {
214: alert("$missing{$key}");
215: return;
216: }
217:
218: END
219: }
220: }
221: }
222: my $machine = &Apache::lonnet::absolute_url();
223: my $sourceurl = $machine.$origurl;
224: $server = $machine.&Apache::loncommon::cleanup_html($origurl);
225: $server =~ s/\?.*$//;
226: my %js_lt = &Apache::lonlocal::texthash (
227: email => 'The e-mail address you entered',
228: notv => 'is not a valid e-mail address',
229: rsub => 'You must include a subject',
230: rdes => 'You must include a description',
231: );
232: my %html_lt = &Apache::lonlocal::texthash (
233: name => 'Name',
234: subm => 'Submit Request',
235: emad => 'Your e-mail address',
236: emac => 'Cc',
237: unme => 'username',
238: doma => 'domain',
239: entu => 'Enter the username you use to log-in to LON-CAPA',
240: chdo => 'Choose your LON-CAPA domain',
241: entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
242: urlp => 'URL of page',
243: phon => 'Phone',
244: crsd => 'Course Details',
245: enin => 'Enter institutional course code',
246: pick => 'Pick',
247: enct => 'Enter course title',
248: secn => 'Section Number',
249: sele => 'Select',
250: titl => 'Title',
251: lsec => 'LON-CAPA sec',
252: subj => 'Subject',
253: detd => 'Detailed Description',
254: opfi => 'Optional file upload',
255: uplf => 'Upload a file (e.g., a screenshot) relevant to your help request',
256: fini => 'Finish',
257: clfm => 'Clear Form',
258: );
259: &js_escape(\%js_lt);
260: &html_escape(\%html_lt);
261: my $scripttag = (<<"END");
262: function validate() {
263: if (validmail(document.logproblem.email) == false) {
264: alert("$js_lt{'email'}: "+document.logproblem.email.value+" $js_lt{'notv'}.");
265: return;
266: }
267: if (document.logproblem.subject.value == '') {
268: alert("$js_lt{'rsub'}.");
269: return;
270: }
271: if (document.logproblem.description.value == '') {
272: alert("$js_lt{'rdes'}.");
273: return;
274: }
275: $extra_validations
276: document.logproblem.submit();
277: }
278:
279: END
280: $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
281:
282: if ($homeserver) {
283: if ($env{'environment.permanentemail'}) {
284: $email = $env{'environment.permanentemail'};
285: } elsif ($env{'environment.critnotification'}) {
286: $email = $env{'environment.critnotification'};
287: } elsif ($env{'environment.notification'}) {
288: $email = $env{'environment.notification'};
289: }
290: if ($env{'environment.lastname'}) {
291: $lastname = $env{'environment.lastname'};
292: }
293: if ($env{'environment.firstname'}) {
294: $firstname = $env{'environment.firstname'};
295: }
296: }
297: if ($env{'form.origurl'} eq '/adm/createaccount') {
298: if ($email eq '') {
299: if ($env{'form.useremail'} =~ /^[^\@]+\@[^\@]+$/) {
300: $email = &HTML::Entities::encode($env{'form.useremail'},'"<>&');
301: }
302: }
303: if ($uname eq '') {
304: if ($env{'form.useraccount'} =~ /^$match_username$/) {
305: $uname = &HTML::Entities::encode($env{'form.useraccount'},'"<>&');
306: }
307: }
308: }
309: my $details_title;
310: if ($codedom) {
311: $details_title = '<br />('.$codedom.')';
312: }
313:
314: my $js = <<"ENDJS";
315: <script type="text/javascript">
316: // <![CDATA[
317: $scripttag
318: $jscript
319: $loaditems
320: // ]]>
321: </script>
322: ENDJS
323: if ($knownuser) {
324: $js .="\n".'<script type="text/javascript" src="/res/adm/includes/file_upload.js"></script>';
325: } elsif ($recaptcha_version >=2) {
326: $js.= "\n".'<script src="https://www.google.com/recaptcha/api.js"></script>'."\n";
327: }
328: my %add_entries = (
329: style => "margin-top:0px;margin-bottom:0px;",
330: onload => "initialize_codes();",
331: );
332:
333: my $args = { 'function' => $function,
334: 'add_entries' => \%add_entries,
335: 'only_body' => 1,};
336: unless (($knownuser) || ($public)) {
337: (undef,undef,undef,my $clientmathml,my $clientunicode) =
338: &Apache::loncommon::decode_user_agent();
339: if ($clientunicode && !$clientmathml) {
340: $args->{'browser.unicode'} = 1;
341: }
342: }
343: $r->print(&Apache::loncommon::start_page('Support Request',$js,$args));
344: if ($r->uri eq '/adm/helpdesk') {
345: &print_header($r,$origurl);
346: }
347: my @css = ('LC_evenrow_value','LC_oddrow_value');
348: my $num = 1;
349: my $i = $num%2;
350: my $formtype;
351: if ($homeserver) {
352: $formtype = ' enctype="multipart/form-data"';
353: }
354: my $topsubmit = ' <input type="button" value="'.$html_lt{'subm'}.'" onclick="validate()" /> ';
355: my $shownsubmit;
356: $r->print('<div class="LC_landmark" role="main">'."\n".
357: '<form method="post" action="" name="logproblem"'.$formtype.'>'."\n");
358: my $output = &Apache::lonhtmlcommon::start_pick_box().
359: &Apache::lonhtmlcommon::row_headline().
360: '<span class="LC_info">'.
361: &mt('(All fields marked with [_1]*[_2] are required.)',
362: '<span class="LC_parm_part">','</span>').
363: '</span>'.
364: &Apache::lonhtmlcommon::row_closure();
365: unless ($helpform{'username'} eq 'no') {
366: my ($reqd,$aria_reqd,$namefield,$fullname);
367: if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
368: $fullname = "$firstname $lastname";
369: $namefield = $fullname.'<input type="hidden" name="username" id="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'."\n";
370: } else {
371: if (defined($firstname) && $firstname ne '') {
372: $fullname = $firstname;
373: } elsif (defined($lastname) && $lastname ne '') {
374: $fullname = " $lastname";
375: }
376: if ($helpform{'username'} eq 'req') {
377: $reqd = '<span class="LC_parm_part">*</span>';
378: $aria_reqd = 'aria-required="true" ';
379: }
380: $namefield = '<input type="text" size="20" name="username" id="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" '.$aria_reqd.'/>'."\n";
381: }
382: my $title = '<label for="username">'.$html_lt{'name'}.'</label>';
383: $output .= &Apache::lonhtmlcommon::row_title($title.$reqd,undef,$css[$num])."\n".$namefield.
384: $topsubmit.
385: &Apache::lonhtmlcommon::row_closure()."\n";
386: $shownsubmit = 1;
387: $num ++;
388: $i = $num%2;
389: }
390: $output .= &Apache::lonhtmlcommon::row_title(
391: '<span title="'.&mt('required').'">'.
392: '<label for="email">'.$html_lt{'emad'}.
393: '</label><span class="LC_parm_part">*</span></span>'
394: ,undef,$css[$i]).
395: '<input type="text" size="20" name="email" id="email" value="'.
396: &HTML::Entities::encode($email,'"<>&').'" aria-required="true" />'."\n";
397: unless ($shownsubmit) {
398: $output .= $topsubmit;
399: }
400: $output .= &Apache::lonhtmlcommon::row_closure();
401: $num ++;
402: $i = $num%2;
403: if ($knownuser) {
404: if ($homeserver) {
405: my $ip = &Apache::lonnet::get_requestor_ip($r);
406: my %setters;
407: my ($startblock,$endblock,$triggerblock,$by_ip,$blockdom) =
408: &Apache::loncommon::blockcheck(\%setters,'com',$ip);
409: unless (($helpform{'cc'} eq 'no') || ($by_ip)) {
410: $output .= &Apache::lonhtmlcommon::row_title('<label for="cc">'.$html_lt{'emac'}.'</label>',
411: undef,$css[$i]).
412: '<input type="text" size="50" name="cc" id="cc" value="" /><br />'."\n".
413: &Apache::lonhtmlcommon::row_closure();
414: $num ++;
415: $i = $num%2;
416: }
417: }
418: }
419: unless (($helpform{'user'} eq 'no') || ($env{'request.lti.login'})) {
420: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'unme'}/$html_lt{'doma'}",undef,$css[$i]);
421: my $udom_input = '<input type="hidden" name="udom" value="'.
422: &HTML::Entities::encode($udom,'"<>&').'" />'."\n";
423: my $uname_input = '<input type="hidden" name="uname" value="'.
424: &HTML::Entities::encode($uname,'"<>&').'" />'."\n";
425: if ($knownuser) {
426: $output .= '<span class="LC_nobreak"><span class="LC_cusr_emph">'.$html_lt{'unme'}
427: .'</span>: '.$uname.' <span class="LC_cusr_emph">'
428: .$html_lt{'doma'}.'</span>: '.$udom.$udom_input.$uname_input.'</span>';
429: } else {
430: my $udomform = '';
431: my $unameform = '';
432: if (($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
433: $output .= $html_lt{'entu'};
434: } elsif (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
435: $output .= $html_lt{'chdo'};
436: } else {
437: $output .= $html_lt{'entr'};
438: }
439: $output .= '<br />'."\n";
440: if (!$public) {
441: if ($env{'user.domain'} =~ /^$match_domain$/) {
442: $udomform = '<span class="LC_cusr_emph">'.$html_lt{'doma'}.'</span>: '.$udom.$udom_input;
443: } elsif ($env{'user.name'} =~ /^$match_username$/) {
444: $unameform = '<span class="LC_cusr_emph">'.$html_lt{'unme'}.'</span>: '.$uname.' '.$uname_input;
445: }
446: }
447: if ($udomform eq '') {
448: $udomform = '<span class="LC_nobreak"><span class="LC_cusr_emph"><label for="udom">'
449: .$html_lt{'doma'}.'</label></span>: '
450: .&Apache::loncommon::select_dom_form($codedom,'udom','','','','','','','udom')."</span>\n";
451: }
452: if ($unameform eq '') {
453: $unameform= '<span class="LC_nobreak"><span class="LC_cusr_emph"><label for="uname">'
454: .$html_lt{'unme'}.'</label></span>: '
455: .'<input type="text" size="20" name="uname" id="uname" value="'.$uname.'" />'
456: .' </span>';
457: }
458: $output .= $unameform.$udomform;
459: }
460: $output .= &Apache::lonhtmlcommon::row_closure();
461: $num ++;
462: $i = $num%2;
463: }
464: unless ($env{'request.lti.login'}) {
465: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'urlp'}",undef,$css[$i]).
466: $server."\n".'<input type="hidden" name="sourceurl" value="'.
467: &HTML::Entities::encode($sourceurl,'"<>&').'" />'."\n".
468: &Apache::lonhtmlcommon::row_closure();
469: }
470: unless ($helpform{'phone'} eq 'no') {
471: my ($reqd,$aria_reqd);
472: if ($helpform{'phone'} eq 'req') {
473: $reqd = '<span class="LC_parm_part">*</span>';
474: $aria_reqd = 'aria-required="true" ';
475: }
476: $output .= &Apache::lonhtmlcommon::row_title('<label for="phone">'.$html_lt{'phon'}.'</label>'.$reqd,undef,'LC_evenrow_value').
477: '<input type="text" size="15" name="phone" id="phone" '.$aria_reqd.'/><br />'."\n".
478: &Apache::lonhtmlcommon::row_closure();
479: $num ++;
480: $i = $num%2;
481: }
482: unless (($helpform{'course'} eq 'no') || ($env{'request.lti.login'})) {
483: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'crsd'}$details_title",undef,$css[$i]);
484: if ($totcodes > 0) {
485: my $numtitles = @codetitles;
486: if ($numtitles == 0) {
487: $output .= '<label>'.$html_lt{'enin'}.':
488: <input type="text" name="coursecode" size="15" value="'.&HTML::Entities::encode($ccode,'\'"&<>').'" /></label>'."\n";
489: } else {
490: my @standardnames = &Apache::loncommon::get_standard_codeitems();
491: my $lasttitle = $numtitles;
492: if ($numtitles > 4) {
493: $lasttitle = 4;
494: }
495: my $onchange;
496: if ($sectionlist) {
497: $onchange = 'toggleSecVis()';
498: }
499: $output .= '<table><tr>';
500: for (my $i=0; $i<$lasttitle; $i++) {
501: $output .= '<th><label for="'.$standardnames[$i].'_'.$i.'">'.$codetitles[0].'</label></th>';
502: }
503: $output .= '</tr>';
504: $output .= '<tr><td>'.
505: '<select name="'.$standardnames[0].'" id="'.$standardnames[0].'_0" onchange="courseSet('."'$codetitles[0]'".');'.$onchange.'">'."\n".
506: ' <option value="-1">'.$html_lt{'sele'}."</option>\n";
507: my @items = ();
508: my @longitems = ();
509: if ($idlist{$codetitles[0]} =~ /","/) {
510: @items = split(/","/,$idlist{$codetitles[0]});
511: } else {
512: $items[0] = $idlist{$codetitles[0]};
513: }
514: if (defined($idlist_titles{$codetitles[0]})) {
515: if ($idlist_titles{$codetitles[0]} =~ /","/) {
516: @longitems = split(/","/,$idlist_titles{$codetitles[0]});
517: } else {
518: $longitems[0] = $idlist_titles{$codetitles[0]};
519: }
520: for (my $i=0; $i<@longitems; $i++) {
521: if ($longitems[$i] eq '') {
522: $longitems[$i] = $items[$i];
523: }
524: }
525: } else {
526: @longitems = @items;
527: }
528: for (my $i=0; $i<@items; $i++) {
529: $output .= ' <option value="'.$items[$i].'">'.$longitems[$i].'</option>'."\n";
530: }
531: $output .= '</select></td>';
532: for (my $i=1; $i<$lasttitle; $i++) {
533: $output .= '<td>'."\n".
534: '<select name="'.$standardnames[$i].'" id="'.$standardnames[$i].'_'.$i.'" onchange="courseSet('."'$codetitles[$i]'".');'.$onchange.'">'."\n".
535: '<option value="-1"><-'.$html_lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
536: '</select>'."\n".
537: '</td>'."\n";
538: }
539: $output .= '</tr></table>';
540: if ($numtitles > 4) {
541: $output .= '<br /><br /><label>'.$codetitles[$numtitles].'<br />'."\n".
542: '<select name="'.$standardnames[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".');'.$onchange.'">'."\n".
543: '<option value="-1"><-'.$html_lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
544: '</select></label>'."\n";
545: }
546: }
547: } else {
548: $output .= '<label>'.$html_lt{'enin'}.':
549: <input type="text" name="coursecode" size="15" value="" /></label>'."\n";
550: }
551: my ($reqd,$aria_reqd);
552: if ($helpform{'course'} eq 'req') {
553: $reqd = '<span class="LC_parm_part">*</span>';
554: $aria_reqd = 'aria-required="true" ';
555: }
556: $output .= '<br /><div><label>'.$html_lt{'enct'}.$reqd.':
557: <input type="text" name="title" size="25" value="'.
558: &HTML::Entities::encode($ctitle,'"<>&').'" '.$aria_reqd.'/></label></div>'."\n";
559: $output .= &Apache::lonhtmlcommon::row_closure();
560: $num ++;
561: $i = $num%2;
562: }
563: unless (($helpform{'section'} eq 'no') || ($env{'request.lti.login'})) {
564: $output .= &Apache::lonhtmlcommon::row_title('<label for="section">'.$html_lt{'secn'}.'</label>',
565: undef,$css[$i]);
566: if ($sectionlist) {
567: $output .= "<div id=\"LC_helpdesk_sectionlist\">\n".
568: "<select name=\"sectionsel\" id=\"section\">\n".
569: " <option value=\"\" selected=\"selected\">$html_lt{'sele'}</option>\n";
570: foreach my $id (sort(keys(%groupid))) {
571: if ($id eq $groupid{$id} || $groupid{$id} eq '') {
572: $output .= " <option value=".
573: &HTML::Entities::encode($id,'"<>&').
574: " >$id</option>\n";
575: } else {
576: $output .= " <option value=".
577: &HTML::Entities::encode($id,'"<>&').
578: " >$id - ($html_lt{'lsec'}: $groupid{$id})</option>\n";
579: }
580: }
581: $output .= '</select></div>'."\n".
582: '<div id="LC_helpdesk_section" style="display:none">'.
583: '<input type="text" name="sectiontxt" id="notinuse" size="10" /></div>'."\n";
584: } else {
585: $output .= '<input type="text" name="section" id="section" size="10" />'."\n";
586: }
587: $output .= &Apache::lonhtmlcommon::row_closure();
588: $num ++;
589: $i = $num%2;
590: }
591: $output .= &Apache::lonhtmlcommon::row_title(
592: '<span title="'.&mt('required').'">'.
593: '<label for="subject">'.$html_lt{'subj'}.'</label>'.
594: '<span class="LC_parm_part">*</span></span>'
595: ,undef,'LC_oddrow_value').
596: '<input type="text" size="40" name="subject" id="subject" aria-required="true" />'."\n".
597: &Apache::lonhtmlcommon::row_closure().
598: &Apache::lonhtmlcommon::row_title(
599: '<span title="'.&mt('required').'">'.
600: '<label for="description">'.$html_lt{'detd'}.'</label>'.
601: '<span class="LC_parm_part">*</span></span>'
602: ,undef,'LC_evenrow_value').
603: '<textarea rows="10" cols="45" name="description" id="description" style="word-wrap:normal;" aria-required="true">'.
604: '</textarea>'."\n".
605: &Apache::lonhtmlcommon::row_closure();
606: $num ++;
607: $i = $num%2;
608: if ($knownuser) {
609: if ($homeserver) {
610: unless ($helpform{'screenshot'} eq 'no') {
611: my $max = 1048576;
612: my $showmax = 1.00;
613: if ($helpform{'maxsize'} =~ /^\d+\.\d*$/) {
614: $max *= $helpform{'maxsize'};
615: $showmax = $helpform{'maxsize'};
616: }
617: $showmax = ' ('.sprintf("%.2f",$showmax).' '.&mt('MB max.').')';
618: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'opfi'},undef,$css[$i])
619: .'<input type="file" name="screenshot" id="screenshot" class="LC_flUpload" size="20" />'
620: .'<input type="hidden" id="LC_free_space" value="'.$max.'" />'
621: .'<br />'."\n".'<label for="screenshot">'.$html_lt{'uplf'}.'</label>'.$showmax."\n"
622: .&Apache::lonhtmlcommon::row_closure();
623: $num ++;
624: $i = $num%2;
625: }
626: }
627: } else {
628: if ($captcha_form) {
629: $output .= &Apache::lonhtmlcommon::row_title(
630: '<span title="'.&mt('required').'">'.
631: &mt('Validation').
632: '<span class="LC_parm_part">*</span></span>'
633: ,undef,$css[$i]).
634: $captcha_form."\n".
635: &Apache::lonhtmlcommon::row_closure();
636: $num ++;
637: $i = $num%2;
638: }
639: }
640: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'fini'},undef,$css[$i]);
641: $output .= <<END;
642: <div>
643: <div class="LC_floatleft" style="padding-top:0, padding-left:8px; padding-right:8px; padding-bottom:0; margin:0">
644: <input type="hidden" name="command" value="process" />
645: <input type="button" value="$html_lt{'subm'}" onclick="validate()" />
646: </div>
647: <div class="LC_floatleft" style="padding-top:0, padding-left:8px; padding-right:8px; padding-bottom:0; margin:0">
648: <input type="reset" value="$html_lt{'clfm'}" />
649: </div>
650: </div>
651: <div style="padding:0;clear:both;margin:0;border:0"></div>
652: END
653: $output .= &Apache::lonhtmlcommon::row_closure(1);
654: $output .= &Apache::lonhtmlcommon::end_pick_box();
655: $r->print(<<END);
656: $output
657: </form>
658: <br />
659: </div>
660: END
661: $r->print(&Apache::loncommon::end_page());
662: return;
663: }
664:
665: sub print_request_receipt {
666: my ($r,$url,$function) = @_;
667: my $public;
668: my $args;
669: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
670: $public = 1;
671: }
672: my $lonhost = $r->dir_config('lonHostID');
673: unless (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
674: my ($captcha_chk,$captcha_error) =
675: &Apache::loncommon::captcha_response('login',$lonhost);
676: if ($captcha_chk != 1) {
677: $args = {
678: 'function' => $function,
679: 'add_entries' => {
680: topmargin => "0",
681: marginheight => "0",
682: },
683: 'only_body' => 1,};
684: (undef,undef,undef,my $clientmathml,my $clientunicode) =
685: &Apache::loncommon::decode_user_agent();
686: if ($clientunicode && !$clientmathml) {
687: $args->{'browser.unicode' => 1};
688: }
689: $r->print(&Apache::loncommon::start_page('Support request failed',undef,$args));
690: if ($r->uri eq '/adm/helpdesk') {
691: &print_header($r,$url,'process');
692: }
693: $r->print(
694: '<div class="LC_landmark" role="main">'.
695: '<h2 class="LC_heading_2">'.&mt('Support request failed').'</h2>'.
696: &Apache::lonhtmlcommon::confirm_success(
697: &mt('Validation of the code you entered failed.'),1).
698: '<br /><br />'.
699: &Apache::lonhtmlcommon::actionbox([
700: &mt('[_1]Go back[_2] and try again',
701: '<a href="javascript:history.go(-1)">','</a>')]).
702: '</div>'.
703: &Apache::loncommon::end_page());
704: return;
705: }
706: }
707: my $ip = &Apache::lonnet::get_requestor_ip($r);
708: my %setters;
709: my ($startblock,$endblock,$triggerblock,$by_ip,$blockdom) =
710: &Apache::loncommon::blockcheck(\%setters,'com',$ip);
711: my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','SERVER_ADDR','SERVER_NAME');
712: my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
713: my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
714: my @cookievars;
715: if ($ENV{'SERVER_PORT'} == 443) {
716: @cookievars = ('lonLinkID');
717: } else {
718: @cookievars = ('lonID');
719: }
720:
721: my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
722: my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'};
723: my $defdom = &get_domain();
724: my $from = $admin;
725: my %helpform;
726: my %domconfig =
727: &Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
728: if (ref($domconfig{'contacts'}) eq 'HASH') {
729: if (ref($domconfig{'contacts'}{'helpform'}) eq 'HASH') {
730: %helpform = %{$domconfig{'contacts'}{'helpform'}};
731: }
732: }
733: my $reporttime = &Apache::lonlocal::locallocaltime(time);
734: my %formvars = (
735: email => 1,
736: sourceurl => 1,
737: subject => 1,
738: description => 1,
739: );
740: unless ($helpform{'username'} eq 'no') {
741: $formvars{'username'} = 1;
742: }
743: unless ($helpform{'user'} eq 'no') {
744: $formvars{'uname'} = 1;
745: $formvars{'udom'} = 1;
746: }
747: unless ($helpform{'phone'} eq 'no') {
748: $formvars{'phone'} = 1;
749: }
750: unless (($helpform{'section'} eq 'no') || ($env{'request.lti.login'})) {
751: $formvars{'section'} = 1;
752: }
753: unless (($helpform{'course'} eq 'no') || ($env{'request.lti.login'})) {
754: $formvars{'course'} = 1;
755: }
756: unless (($helpform{'cc'} eq 'no') || ($by_ip)) {
757: $formvars{'cc'} = 1;
758: }
759: unless ($helpform{'screenshot'} eq 'no') {
760: $formvars{'screenshot'} = 1;
761: }
762: my ($coursecode,$sourceurl);
763: if ($formvars{'course'}) {
764: $coursecode = $env{'form.coursecode'};
765: if ($coursecode eq '') {
766: my $totcodes = 0;
767: my $instcats = &Apache::lonnet::get_dom_instcats($defdom);
768: if (ref($instcats) eq 'HASH') {
769: if (ref($instcats->{'codes'}) eq 'HASH') {
770: $totcodes = scalar(keys(%{$instcats->{'codes'}}));
771: }
772: }
773: my @standardnames = &Apache::loncommon::get_standard_codeitems();
774: if ($totcodes > 0) {
775: my $noregexps = 1;
776: $coursecode =
777: &Apache::courseclassifier::instcode_from_selectors($defdom,$noregexps);
778: }
779: if ($coursecode eq '') {
780: foreach my $item (@standardnames) {
781: if ((defined($env{'form.'.$item})) && ($env{'form.'.$item} ne '-1')) {
782: $coursecode .= $env{'form.'.$item};
783: }
784: }
785: }
786: }
787: }
788: my %lt = &Apache::lonlocal::texthash (
789: username => 'Name',
790: email => 'E-mail',
791: cc => 'Cc',
792: user => 'Username/domain',
793: phone => 'Phone',
794: crsi => 'Course Information',
795: subject => 'Subject',
796: description => 'Description',
797: sourceurl => 'URL',
798: date => 'Date/Time',
799: secn => 'Section',
800: warn => 'Warning: Problem with support e-mail address',
801: your => 'Your support request contained the following information',
802: belo => 'Below is your support request which could not be sent',
803: ifyk => 'If you know an IT support address for your institution, you could copy this information and send it to that email address.',
804: sect => 'section',
805: info => 'Information supplied',
806: adin => 'Additional information recorded',
807: );
808:
809: my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist,$homeserver);
810: unless ($public) {
811: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
812: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
813: $env{'user.domain'});
814: }
815: }
816: my ($cid,$cdom,$cnum,$sectionlist,$ccode);
817: if ($homeserver) {
818: $cid = $env{'request.course.id'};
819: }
820: if ($cid) {
821: $cdom = $env{'course.'.$cid.'.domain'};
822: $cnum = $env{'course.'.$cid.'.num'};
823: }
824: if ($cdom && $cnum) {
825: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
826: $ccode = $csettings{'internal.coursecode'};
827: $sectionlist = $csettings{'internal.sectionnums'};
828: }
829: if (($homeserver) && (defined($env{'form.cc'})) && ($formvars{'cc'})) {
830: my @ccs;
831: if ($env{'form.cc'} =~ /,/) {
832: @ccs = split(/,/,$env{'form.cc'});
833: } else {
834: $env{'form.cc'} =~ s/^\s+//;
835: $env{'form.cc'} =~ s/\s+$//;
836: @ccs = $env{'form.cc'};
837: }
838: foreach my $cc (@ccs) {
839: $cc =~ s/^\s+//g;
840: $cc =~ s/\s+$//g;
841: if ($cc =~ m/^[^\@]+\@[^\@]+$/) {
842: if (!(grep(/^\Q$cc\E$/,@ok_ccs))) {
843: push(@ok_ccs,$cc);
844: }
845: } elsif ($cc ne '') {
846: if (!(grep(/^\Q$cc\E$/,@bad_ccs))) {
847: push(@bad_ccs,$cc);
848: }
849: }
850: }
851: if (@ok_ccs > 0) {
852: $okcclist = join(', ',@ok_ccs);
853: }
854: if (@bad_ccs == 1) {
855: if ($bad_ccs[0] ne '') {
856: $badccmsg .= '<br />'.&mt('The following Cc e-mail address is invalid: ').&Apache::loncommon::cleanup_html($bad_ccs[0]);
857: }
858: } elsif (@bad_ccs > 1) {
859: $badccmsg .= '<br />'.&mt('The following Cc e-mail addresses are invalid: '). &Apache::loncommon::cleanup_html(join(', ',@bad_ccs));
860: }
861: }
862: if ($env{'request.lti.login'}) {
863: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
864: $env{'form.user'} = "'".$env{'user.name'}.':'.$env{'user.domain'}."'";
865: }
866: $sourceurl = &Apache::lonnet::absolute_url().$url;
867: } else {
868: $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
869: $sourceurl = $env{'form.sourceurl'};
870: }
871: if ($formvars{'course'}) {
872: $env{'form.crsi'} = $env{'form.title'};
873: if ($coursecode ne '') {
874: $env{'form.crsi'} .= ' - '.$coursecode;
875: }
876: }
877: if ($formvars{'section'}) {
878: my $section;
879: if ($sectionlist) {
880: if ($coursecode eq $ccode) {
881: $section = $env{'form.sectionsel'}
882: } else {
883: $section = $env{'form.sectiontxt'};
884: }
885: } else {
886: $section = $env{'form.section'};
887: }
888: $env{'form.crsi'} .= ' - '.$lt{'sect'}.': '.$section;
889: }
890: my $supportmsg;
891: if ($formvars{'username'}) {
892: $supportmsg .= "$lt{'username'}: $env{'form.username'}\n";
893: }
894: $supportmsg .= "$lt{'email'}: $env{'form.email'}\n";
895: if (($homeserver) && (defined($env{'form.cc'})) && ($formvars{'cc'})) {
896: $supportmsg .= "$lt{'cc'}: $okcclist\n";
897: }
898: if ($formvars{'user'}) {
899: $supportmsg .= "$lt{'user'}: $env{'form.user'}\n";
900: }
901: if ($formvars{'phone'}) {
902: $supportmsg .= "$lt{'phone'}: $env{'form.phone'}\n";
903: }
904: if ($formvars{'course'}) {
905: $supportmsg .= "$lt{'crsi'}: $env{'form.crsi'}\n";
906: }
907: $supportmsg .= "$lt{'subject'}: $env{'form.subject'}
908: $lt{'description'}: $env{'form.description'}
909: $lt{'sourceurl'}: $sourceurl
910: $lt{'date'}: $reporttime
911: ";
912:
913: my $displaymsg;
914: foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') {
915: if ($env{'form.'.$item} ne '') {
916: if ($item eq 'description') {
917: my $descrip = $env{'form.description'};
918: $descrip = &Apache::loncommon::cleanup_html($descrip);
919: $descrip =~ s|[\n\r\f]|<br />|g;
920: $displaymsg .=
921: '<span class="LC_helpform_receipt_cat">'.
922: "$lt{$item}</span>: $descrip<br />\n";
923: } elsif ($item eq 'sourceurl') {
924: my $showurl = $env{'form.sourceurl'};
925: $showurl =~ s/\?.*$//;
926: $showurl = &Apache::loncommon::cleanup_html($showurl);
927: $displaymsg .=
928: '<span class="LC_helpform_receipt_cat">'.
929: "$lt{$item}</span>: $showurl<br />\n";
930: } elsif ($item eq 'cc') {
931: next if ($helpform{'cc'} eq 'no');
932: if ($okcclist) {
933: my $showcclist = &Apache::loncommon::cleanup_html($okcclist);
934: $displaymsg .=
935: '<span class="LC_helpform_receipt_cat">'.
936: "$lt{$item}</span>: $showcclist<br />\n";
937: }
938: } else {
939: if (($item eq 'username') || ($item eq 'user') || ($item eq 'phone')) {
940: next if ($helpform{$item} eq 'no');
941: }
942: next if (($item eq 'crsi') && ($helpform{'course'} eq 'no'));
943: next if (($item eq 'user') && ($env{'request.lti.login'}));
944: my $showitem = $env{'form.'.$item};
945: $showitem = &Apache::loncommon::cleanup_html($showitem);
946: $displaymsg .=
947: '<span class="LC_helpform_receipt_cat">'.
948: "$lt{$item}</span>: $showitem<br />\n";
949: }
950: }
951: }
952:
953: my ($requname,$requdom,$reqemail);
954: foreach my $field ('uname','udom','email') {
955: $env{'form.'.$field} =~ s/^\s+//;
956: $env{'form.'.$field} =~ s/\s+$//;
957: }
958: if ($env{'form.uname'} =~ /^$match_username$/) {
959: $requname = $env{'form.uname'};
960: }
961: if ($env{'form.udom'} =~ /^$match_domain$/) {
962: $requdom = $env{'form.udom'};
963: }
964: if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
965: $reqemail = $env{'form.email'};
966: }
967:
968: my $dom_in_effect;
969: unless ($env{'user.domain'} eq 'public') {
970: $dom_in_effect = $env{'user.domain'};
971: }
972: if ($dom_in_effect eq '') {
973: $dom_in_effect = $requdom;
974: }
975: if ($dom_in_effect eq '') {
976: $dom_in_effect = $defdom;
977: }
978:
979: $displaymsg .= '<span class="LC_helpform_receipt_cat">'.
980: $lt{'date'}.'</span>: '.$reporttime.'<br />'."\n";
981: my $args = {'function' => $function,
982: 'add_entries' => {
983: topmargin => "0",
984: marginheight => "0",
985: },
986: 'only_body' => 1,};
987: (undef,undef,undef,my $clientmathml,my $clientunicode) =
988: &Apache::loncommon::decode_user_agent();
989: if ($clientunicode && !$clientmathml) {
990: $args->{'browser.unicode'} = 1;
991: }
992: $r->print(&Apache::loncommon::start_page('Support request recorded',undef,$args));
993: $r->print(<<"END");
994: <form name="logproblem" action="">
995: <input type="hidden" name="command" value="result" />
996: </form>
997: END
998: if ($r->uri eq '/adm/helpdesk') {
999: &print_header($r,$url,'process');
1000: }
1001: my $bad_email = 0;
1002: my ($to,$bcc,$addtext) =
1003: &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
1004: $dom_in_effect,$origmail,
1005: $requname,$requdom,
1006: $reqemail);
1007: if ($to =~ /,/) {
1008: my @ok_email;
1009: foreach my $email (split(/,/,$to)) {
1010: if ($email =~ m/^[^\@]+\@[^\@]+$/) {
1011: if (!grep(/^\Q$email\E$/,@ok_email)) {
1012: push(@ok_email,$email);
1013: }
1014: }
1015: }
1016: if (@ok_email > 0) {
1017: $to = join(',',@ok_email);
1018: } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) {
1019: $to = $admin;
1020: } else {
1021: $bad_email = 1;
1022: }
1023: } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) {
1024: if ($admin =~ m/^[^\@]+\@[^\@]+$/) {
1025: $to = $admin;
1026: } else {
1027: $bad_email = 1;
1028: }
1029: }
1030:
1031: my $message;
1032: if (!$bad_email) {
1033: $message = &mt('A support request has been sent to [_1]','<tt>'.$to.'</tt>');
1034: } else {
1035: $message = $lt{'warn'}.'<br />';
1036: if ($to eq '') {
1037: $message .= &mt('For this LON-CAPA server no e-mail address has been configured to receive support requests, so your support request has [_1]not[_2] been sent to the LON-CAPA support staff or administrator at your institution.','<b>','</b>');
1038: } else {
1039: $message .= &mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has [_2]not[_3] been sent to the LON-CAPA support staff or administrator at your institution.','<tt>'.$to.'</tt>','<b>','</b>');
1040: }
1041: }
1042: $r->print('<div class="LC_landmark" role="main">');
1043: if ($bad_email) {
1044: $r->print(&Apache::loncommon::confirmwrapper(&Apache::lonhtmlcommon::confirm_success($message,$bad_email)).'<br />');
1045: }
1046: if ($reqemail ne '') {
1047: $from = $reqemail;
1048: }
1049:
1050: if (defined($env{'form.cc'})) {
1051: if ($badccmsg) {
1052: $displaymsg .= $badccmsg;
1053: }
1054: }
1055:
1056: my $subject = $env{'form.subject'};
1057: $subject =~ s/(`)/'/g;
1058: $subject =~ s/\$/\(\$\)/g;
1059: $supportmsg =~ s/(`)/'/g;
1060: $supportmsg =~ s/\$/\(\$\)/g;
1061: $displaymsg =~ s/(`)/'/g;
1062: $displaymsg =~ s/\$/\(\$\)/g;
1063: my $fname;
1064:
1065: my $attachmentpath = '';
1066: my $showsize = '';
1067:
1068: if ((defined($env{'user.name'})) && (!$public)) {
1069: if ($homeserver && $env{'form.screenshot.filename'}) {
1070: unless ($helpform{'screenshot'} eq 'no') {
1071: my $attachmentsize = length($env{'form.screenshot'});
1072: my $max = 1048576;
1073: my $showmax = 1.00;
1074: if ($helpform{'maxsize'} =~ /^\d+\.\d*$/) {
1075: $max *= $helpform{'maxsize'};
1076: $showmax = $helpform{'maxsize'};
1077: }
1078: $showmax = '('.sprintf("%.2f",$showmax).' MB)';
1079: $showsize = $attachmentsize/1048576;
1080: $showsize = '('.sprintf("%.2f",$showsize).' MB)';
1081: if ($attachmentsize > $max) {
1082: $displaymsg .= '<br /><span class="LC_warning">'.
1083: &mt('The uploaded screenshot file [_1] included with your request exceeded the maximum allowed size [_2], and has therefore been discarded.',$showsize,$showmax).'</span>';
1084: } else {
1085: $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
1086: }
1087: }
1088: }
1089: }
1090:
1091: my %cookies;
1092: my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
1093: if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
1094: $cookies{'lonID'} = $1;
1095: }
1096: if ($$cookie{'lonLinkID'} =~ /lonLinkID=([a-f0-9]+_linked);/) {
1097: $cookies{'lonLinkID'} = $1;
1098: }
1099: my $lti_info;
1100: if (($env{'request.lti.login'}) && ($env{'request.course.id'})) {
1101: my $ltidom = $env{'course.'.$env{'request.course.id'}.'.domain'};
1102: if ($ltidom) {
1103: my %lti = &Apache::lonnet::get_domain_lti($ltidom,'provider');
1104: if (ref($lti{$env{'request.lti.login'}}) eq 'HASH') {
1105: if ($lti{$env{'request.lti.login'}}{'consumer'}) {
1106: $lti_info = "LTI consumer: ".$lti{$env{'request.lti.login'}}{'consumer'}."\n";
1107: }
1108: }
1109: }
1110: }
1111: if ($attachmentpath =~ m-/([^/]+)$-) {
1112: $fname = $1;
1113: $displaymsg .= '<br />'
1114: .&mt('An uploaded screenshot file [_1] was included in the request sent by [_2].'
1115: ,'<span class="LC_filename">'.$fname.'</span> '.$showsize,
1116: ,$env{'user.name'}.':'.$env{'user.domain'}
1117: );
1118: $supportmsg .= "\n";
1119: foreach my $var (@cookievars) {
1120: $supportmsg .= "$var: $cookies{$var}\n";
1121: }
1122: foreach my $var(@ENVvars) {
1123: $supportmsg .= "$var: $ENV{$var}\n";
1124: }
1125: $supportmsg .= "REMOTE_ADDR: $ip\n";
1126: foreach my $var (@envvars) {
1127: $supportmsg .= "$var: $env{$var}\n";
1128: }
1129: if ($lti_info) {
1130: $supportmsg .= $lti_info;
1131: }
1132: }
1133:
1134: my $cc_string;
1135: if ($homeserver) {
1136: if (@ok_ccs > 0) {
1137: $cc_string = join(', ',@ok_ccs);
1138: }
1139: }
1140:
1141: my $attachment_text = '';
1142: unless ($homeserver && $attachmentpath) {
1143: foreach my $var (@cookievars) {
1144: $attachment_text .= "$var: $cookies{$var}\n";
1145: }
1146: foreach my $var (@ENVvars) {
1147: $attachment_text .= "$var: $ENV{$var}\n";
1148: }
1149: $attachment_text .= "REMOTE_ADDR: $ip\n";
1150: foreach my $var (@envvars) {
1151: $attachment_text .= "$var: $env{$var}\n";
1152: }
1153: foreach my $var (@loncvars) {
1154: $attachment_text .= "$var: $env{$var}\n";
1155: }
1156: if ($lti_info) {
1157: $attachment_text .= $lti_info;
1158: }
1159: }
1160:
1161: if ($addtext) {
1162: my ($addloc,$addstr) = split(/:/,$addtext,2);
1163: $addstr = &unescape($addstr);
1164: if ($addloc eq 's') {
1165: $subject = $addstr.' '.$subject;
1166: } elsif ($addloc eq 'b') {
1167: $supportmsg = $addstr."\n".$supportmsg;
1168: }
1169: }
1170:
1171: if ($bad_email) {
1172: $r->print('<b>'.$lt{'belo'}.'</b><br />'.
1173: $lt{'ifyk'}."\n");
1174: } else {
1175: # Compose and send a MIME email
1176: &Apache::loncommon::mime_email($from,'',$to,$subject,$supportmsg,$cc_string,
1177: $bcc,$attachmentpath,$fname,$attachment_text);
1178: $r->print('<b>'.$lt{'your'}.'</b>:'."\n");
1179: }
1180: if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
1181: unlink($attachmentpath);
1182: }
1183: $r->print('<div style="width:620px;">'.
1184: &Apache::lonhtmlcommon::start_pick_box().
1185: &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".
1186: &Apache::lonhtmlcommon::row_closure().
1187: &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value'));
1188: my $envmsg;
1189: foreach my $var (@cookievars) {
1190: if ($cookies{$var} ne '') {
1191: $envmsg.= '<span class="LC_helpform_receipt_cat">'.
1192: $var.'</span>: '.$cookies{$var}.', ';
1193: }
1194: }
1195: foreach my $var (@ENVvars) {
1196: if ($ENV{$var} ne '') {
1197: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
1198: $var.'</span>: '.$ENV{$var}.', ';
1199: }
1200: }
1201: if ($ip ne '') {
1202: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
1203: 'REMOTE_ADDR</span>: '.$ip.', ';
1204: }
1205: foreach my $var (@envvars) {
1206: if ($env{$var} ne '') {
1207: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
1208: $var.'</span>: '.$env{$var}.', ';
1209: }
1210: }
1211: $envmsg =~ s/, $//;
1212: $r->print($envmsg."\n".
1213: &Apache::lonhtmlcommon::row_closure(1)."\n".
1214: &Apache::lonhtmlcommon::end_pick_box().
1215: '</div>');
1216: unless ($bad_email) {
1217: $r->print('<p><br />'.&Apache::loncommon::confirmwrapper(&Apache::lonhtmlcommon::confirm_success($message)).'</p>');
1218: }
1219: $r->print("</div>\n".
1220: &Apache::loncommon::end_page());
1221: }
1222:
1223: sub print_header {
1224: my ($r,$origurl,$command) = @_;
1225: my $location=&Apache::loncommon::lonhttpdurl("/adm");
1226: my ($component_url);
1227: my $helpicon_link = '<a href="javascript:validate();" tabindex="-1">';
1228: if ($command eq 'process') {
1229: $helpicon_link = '<a href="/adm/helpdesk" tabindex="-1">';
1230: }
1231: my $helpdesk_link = '<a href="javascript:validate();">';
1232: if ($command eq 'process') {
1233: $helpdesk_link = '<a href="/adm/helpdesk">';
1234: }
1235: my %lt = &Apache::lonlocal::texthash (
1236: login => 'Log-in help',
1237: ask => 'Ask helpdesk',
1238: getst => 'Getting started guide',
1239: back => 'Back to last location',
1240: headline => 'help/support',
1241: stud => 'Students',
1242: ifyo => 'If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.',
1243: cont => 'Contact your instructor instead.',
1244: );
1245: my ($getstartlink,$reviewtext);
1246: if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
1247: $getstartlink = qq|<div class="LC_helpdesk_links LC_nobreak"><div class="LC_helpdesk_img" aria-hidden="true"> </div><div class="LC_helpdesk_text"><a href="/adm/gettingstarted.html">$lt{'getst'}</a> </div></div>|;
1248: $reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.');
1249: } else {
1250: $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.');
1251: }
1252: my $linkback;
1253: if ($origurl eq '') {
1254: $linkback = 'javascript:history.go(-1)';
1255: } else {
1256: $linkback = &HTML::Entities::encode($origurl,'"<>&');
1257: }
1258: my $loginhelp = &Apache::lonauth::loginhelpdisplay();
1259: if ($loginhelp eq '') {
1260: $loginhelp = '/adm/loginproblems.html';
1261: }
1262: $r->print(<<"END");
1263: <div class="LC_landmark" style="display: inline-block;" role="navigation">
1264: <div class="LC_helpdesk_headbox">
1265: <h1 class="LC_helpdesk_legend">
1266: <img src="$location/lonIcons/minilogo.gif" height="20" width="29" alt="LONCAPA logo" style="vertical-align: middle" />
1267: LON-CAPA $lt{'headline'}
1268: </h1>
1269: <div style="border:0; padding:0; margin: 1em 0 0.5em;">
1270: <div class="LC_helpdesk_links LC_nobreak"><div class="LC_helpdesk_img" aria-hidden="true"> <a href="$loginhelp" tabindex="-1"><img src="$location/help/help.png" border="0" alt="($lt{'login'})" style="vertical-align:middle" /> </a></div><div class="LC_helpdesk_text"><a href="$loginhelp">$lt{'login'}</a> </div></div>
1271: <div class="LC_helpdesk_links LC_nobreak"><div class="LC_helpdesk_img" aria-hidden="true"> $helpicon_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" style="vertical-align:top" /> </a></div><div class="LC_helpdesk_text">$helpdesk_link$lt{'ask'}</a> </div></div>$getstartlink
1272: <div class="LC_helpdesk_links LC_nobreak"><div class="LC_helpdesk_img" aria-hidden="true"> <a href="$linkback" target="_top" tabindex="-1"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" style="vertical-align:middle" /> </a></div><div class="LC_helpdesk_text"><a href="$linkback" target="_top">$lt{'back'}</a> </div></div>
1273: </div>
1274: </div>
1275: </div>
1276: END
1277: if ($command ne 'process') {
1278: my $stuwarn = &mt('Do [_1]not[_2] use this form to ask about course content.',
1279: '<b>','</b>');
1280: $r->print(<<"END");
1281: <div style="border:0; padding:0; margin: 0; max-width: 600px;" role="complementary">
1282: $reviewtext
1283: $lt{'ifyo'}
1284: <p class="LC_info">
1285: <b>$lt{'stud'}:</b>
1286: $stuwarn $lt{'cont'}
1287: </p>
1288: </div>
1289: END
1290: }
1291: return;
1292: }
1293:
1294: sub get_domain {
1295: my $codedom;
1296: if (exists($env{'form.codedom'})) {
1297: if (&Apache::lonnet::domain($env{'form.codedom'}) ne '') {
1298: return $env{'form.codedom'};
1299: }
1300: }
1301: if ($env{'request.course.id'}) {
1302: $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'};
1303: } elsif ($env{'request.role.domain'}) {
1304: $codedom = $env{'request.role.domain'};
1305: } else {
1306: $codedom = &Apache::lonnet::default_login_domain();
1307: }
1308: return $codedom;
1309: }
1310:
1311: 1;
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