#
# $Id: lonsupportreq.pm,v 1.41 2006/12/21 18:32:54 raeburn Exp $
#
# Copyright Michigan State University Board of Trustees
#
# This file is part of the LearningOnline Network with CAPA (LON-CAPA).
#
# LON-CAPA is free software; you can redistribute it and/or modify
# it under the terms of the GNU General Public License as published by
# the Free Software Foundation; either version 2 of the License, or
# (at your option) any later version.
#
# LON-CAPA is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU General Public License
# along with LON-CAPA; if not, write to the Free Software
# Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
#
# /home/httpd/html/adm/gpl.txt
#
# http://www.lon-capa.org/
#
package Apache::lonsupportreq;
use strict;
use lib qw(/home/httpd/lib/perl);
use MIME::Types;
use MIME::Lite;
use CGI::Cookie();
use Apache::Constants qw(:common);
use Apache::loncommon();
use Apache::lonnet;
use Apache::lonlocal;
use Apache::lonacc();
use Apache::courseclassifier;
use LONCAPA;
sub handler {
my ($r) = @_;
&Apache::loncommon::content_type($r,'text/html');
$r->send_http_header;
if ($r->header_only) {
return OK;
}
&Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
if ($r->uri eq '/adm/helpdesk') {
&Apache::lonacc::get_posted_cgi($r);
}
my $function = $env{'form.function'};
my $origurl = &unescape($env{'form.origurl'});
my $action = $env{'form.action'};
if ($action eq 'process') {
&print_request_receipt($r,$origurl,$function);
} else {
&print_request_form($r,$origurl,$function);
}
return OK;
}
sub print_request_form {
my ($r,$origurl,$function) = @_;
my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,$formname);
my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg');
if (($tablecolor eq '') || ($tablecolor eq '#FFFFFF')) {
$tablecolor = '#EEEE99';
}
$ccode = '';
$os = $env{'browser.os'};
$browser = $env{'browser.type'};
$bversion = $env{'browser.version'};
$uhost = $env{'request.host'};
$uname = $env{'user.name'};
$udom = $env{'user.domain'};
$uhome = $env{'user.home'};
$urole = $env{'request.role'};
$usec = $env{'request.course.sec'};
$cid = $env{'request.course.id'};
$formname = 'logproblem';
my $machine = &Apache::lonnet::absolute_url();
if ($origurl =~ m-^https?://-) {
$server = $origurl;
} else {
$server = $machine.$origurl;
}
my %lt = &Apache::lonlocal::texthash (
email => 'The e-mail address you entered',
notv => 'is not a valid e-mail address',
rsub => 'You must include a subject',
rdes => 'You must include a description',
name => 'Name',
subm => 'Submit Request',
emad => 'E-mail address',
unme => 'username',
doma => 'domain',
entr => 'Enter the username you use to log-in to your LON-CAPA system, and choose your domain.',
urlp => 'URL of page',
phon => 'Phone',
crsd => 'Course Details',
enin => 'Enter institutional course code',
pick => 'Pick',
enct => 'Enter course title',
secn => 'Section Number',
sele => 'Select',
titl => 'Title',
lsec => 'LON-CAPA sec',
subj => 'Subject',
detd => 'Detailed Description',
opfi => 'Optional file upload',
uplf => 'Upload a file (e.g., a screenshot) relevant to your support request (128 KB max. size)',
fini => 'Finish',
clfm => 'Clear Form',
);
my $scripttag = (<<"END");
function validate() {
if (validmail(document.logproblem.email) == false) {
alert("$lt{'email'}: "+document.logproblem.email.value+" $lt{'notv'}.");
return;
}
if (document.logproblem.subject.value == '') {
alert("$lt{'rsub'}.");
return;
}
if (document.logproblem.description.value == '') {
alert("$lt{'rdes'}.");
return;
}
document.logproblem.submit();
}
END
$scripttag .= <<'END';
function validmail(field) {
var str = field.value;
if (window.RegExp) {
var reg1str = "(@.*@)|(\\.\\.)|(@\\.)|(\\.@)|(^\\.)";
var reg2str = "^.+\\@(\\[?)[a-zA-Z0-9\\-\\.]+\\.([a-zA-Z]{2,3}|[0-9]{1,3})(\\]?)$"; //"
var reg1 = new RegExp(reg1str);
var reg2 = new RegExp(reg2str);
if (!reg1.test(str) && reg2.test(str)) {
return true;
}
return false;
}
else
{
if(str.indexOf("@") >= 0) {
return true;
}
return false;
}
}
END
if ($cid =~ m/_/) {
($cdom,$cnum) = split(/_/,$cid);
}
if ($cdom && $cnum) {
my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
$ctitle = $csettings{'description'};
$ccode = $csettings{'internal.coursecode'};
$sectionlist = $csettings{'internal.sectionnums'};
}
if ($env{'environment.critnotification'}) {
$email = $env{'environment.critnotification'};
}
if (!$email && $env{'environment.notification'}) {
$email = $env{'environment.notification'};
}
if ($env{'environment.lastname'}) {
$lastname = $env{'environment.lastname'};
}
if ($env{'environment.firstname'}) {
$firstname = $env{'environment.firstname'};
}
my @sections = split(/,/,$sectionlist);
my %groupid;
foreach my $section (@sections) {
my ($sec,$grp) = split(/:/,$section);
$groupid{$sec} = $grp;
}
my $codedom = $Apache::lonnet::perlvar{'lonDefDomain'};
&Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom']);
if (exists($env{'form.codedom'})) {
$codedom = $env{'form.codedom'};
}
my $details_title;
if ($codedom) {
$details_title = '<br />('.$codedom.')';
}
my %coursecodes;
my %codes;
my @codetitles;
my %cat_titles;
my %cat_order;
my %idlist;
my %idnums;
my %idlist_titles;
my $caller = 'global';
my $totcodes = 0;
my $format_reply;
my $jscript = '';
my $loaditems = qq|
function initialize_codes() {
return;
}
|;
if ($cdom) {
$codedom = $cdom;
}
if ($cnum) {
$coursecodes{$cnum} = $ccode;
if ($ccode eq '') {
$totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
} else {
$coursecodes{$cnum} = $ccode;
$caller = $cnum;
$totcodes ++;
}
} else {
$totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
}
if ($totcodes > 0) {
if ($ccode eq '') {
$format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
if ($format_reply eq 'ok') {
my $numtypes = @codetitles;
&Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles);
my $longtitles_str = join('","',@{$longtitles});
my $allidlist = $idlist{$codetitles[0]};
$jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist);
$jscript .= $scripttext;
$jscript .= &Apache::courseclassifier::javascript_code_selections($formname,@codetitles);
$loaditems = '';
}
}
}
my $js = '<script type"text/javascript">'."\n$scripttag\n$jscript\n".
'</script>';
my %add_entries = (topmargin => "0",
marginheight => "0",
onLoad =>"initialize_codes()",);
my $start_page =
&Apache::loncommon::start_page('Support Request',$js,
{ 'function' => $function,
'add_entries' => \%add_entries,
'only_body' => 1,});
$r->print($start_page);
if ($r->uri eq '/adm/helpdesk') {
&print_header($r,$origurl);
}
$r->print(<<"END");
<form method="post" name="logproblem" enctype="multipart/form-data">
<table width="580" border="0" cellpadding="0" cellspacing="0" bgcolor="#000000">
<tr>
<td>
<table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#000000">
<tr>
<td>
<table width="100%" border="0" cellpadding="0" cellspacing="0" bgcolor="#ffffff">
<tr>
<td>
<table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#ffffff">
<tr>
<td width="140" bgcolor="$tablecolor">
<table width="140" border="0" cellpadding="8" cellspacing="0">
<tr>
<td align="right"><b>$lt{'name'}:</b>
</td>
</tr>
</table>
</td>
<td width="100%" valign="top">
<table width="100%" border="0" cellpadding="8" cellspacing="0">
<tr>
<td>
END
my $fullname = '';
if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
$fullname = "$firstname $lastname";
$r->print("$fullname<input type=\"hidden\" name=\"username\" value=\"$fullname\" />");
} else {
if (defined($firstname) && $firstname ne '') {
$fullname = $firstname;
} elsif (defined($lastname) && $lastname ne '') {
$fullname= " $lastname";
}
$r->print('<input type="text" size="20" name="username" value="'.$fullname.'" />');
}
$r->print(<<END);
<input type="button" value="$lt{'subm'}" onClick="validate()" />
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td width="100%" colspan="2" bgcolor="#000000">
<img src="/adm/lonMisc/blackdot.gif" /><br />
</td>
</tr>
<tr>
<td width="140" bgcolor="$tablecolor">
<table width="140" border="0" cellpadding="8" cellspacing="0">
<tr>
<td align="right"><b>$lt{'emad'}:</b>
</td>
</tr>
</table>
</td>
<td width="100%" valign="top">
<table width="100%" border="0" cellpadding="8" cellspacing="0">
<tr>
<td>
<input type="text" size="20" name="email" value="$email" /><br />
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td width="100%" colspan="2" bgcolor="#000000">
<img src="/adm/lonMisc/blackdot.gif" /><br />
</td>
</tr>
<tr>
<td width="140" bgcolor="$tablecolor">
<table width="140" border="0" cellpadding="8" cellspacing="0">
<tr>
<td align="right"><b>$lt{'unme'}/$lt{'doma'}:</b>
</td>
</tr>
</table>
</td>
<td width="100%" valign="top">
<table width="100%" border="0" cellpadding="8" cellspacing="0">
<tr>
<td>
END
my $udom_input = '<input type="hidden" name="udom" value="'.$udom.'" />';
my $uname_input = '<input type="hidden" name="uname" value="'.$uname.'" />';
if (defined($uname) && defined($udom)) {
$r->print('<i>'.$lt{'unme'}.'</i>: '.$uname.' <i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input.$uname_input);
} else {
my $udomform = '';
my $unameform = '';
if (defined($udom)) {
$udomform = '<i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input;
} elsif (defined($uname)) {
$unameform = '<i>'.$lt{'unme'}.'</i>: '.$uname.' '.$uname_input;
}
if ($udomform eq '') {
$udomform = '<i>'.$lt{'doma'}.'</i>: ';
$udomform .= &Apache::loncommon::select_dom_form($codedom,'udom');
}
if ($unameform eq '') {
$unameform= '<i>'.$lt{'unme'}.'</i>: <input type="text" size="12" name="uname" value="'.$uname.'" /> ';
}
$r->print($unameform.$udomform.'<br />'.$lt{'entr'});
}
$r->print(<<END);
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td width="100%" colspan="2" bgcolor="#000000">
<img src="/adm/lonMisc/blackdot.gif" /><br />
</td>
</tr>
<tr>
<td width="140" bgcolor="$tablecolor">
<table width="140" border="0" cellpadding="8" cellspacing="0">
<tr>
<td align="right"><b>$lt{'urlp'}:</b>
</td>
</tr>
</table>
</td>
<td width="100%" valign="top">
<table width="100%" border="0" cellpadding="8" cellspacing="0">
<tr>
<td>
$server<input type="hidden" name="sourceurl" value="$server" />
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td width="100%" colspan="2" bgcolor="#000000">
<img src="/adm/lonMisc/blackdot.gif" /><br />
</td>
</tr>
<tr>
<td width="140" bgcolor="$tablecolor">
<table width="140" border="0" cellpadding="8" cellspacing="0">
<tr>
<td align="right"><b>$lt{'phon'} #:</b>
</td>
</tr>
</table>
</td>
<td width="100%" valign="top">
<table width="100%" border="0" cellpadding="8" cellspacing="0">
<tr>
<td>
<input type="text" size="15" name="phone"><br>
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td width="100%" colspan="2" bgcolor="#000000">
<img src="/adm/lonMisc/blackdot.gif" /><br />
</td>
</tr>
<tr>
<td width="140" bgcolor="$tablecolor">
<table width="140" border="0" cellpadding="8" cellspacing="0">
<tr>
<td align="right"><b>$lt{'crsd'}:</b>$details_title
</td>
</tr>
</table>
</td>
<td width="100%" valign="top">
<table border="0" cellpadding="3" cellspacing="3">
<tr>
<td>
END
if ($cnum) {
if ($coursecodes{$cnum}) {
foreach my $item (@codetitles) {
$r->print('<i>'.$item.'</i>: '.$codes{$cnum}{$item}.'; ');
}
$r->print(' <input type="hidden" name="coursecode" value="'.$coursecodes{$cnum}.'" />');
} else {
$r->print($lt{'enin'}.':
<input type="text" name="coursecode" size="15" value="" />');
}
} else {
if ($totcodes > 0) {
my $numtitles = @codetitles;
if ($numtitles == 0) {
$r->print($lt{'enin'}.':
<input type="text" name="coursecode" size="15" value="" />');
} else {
my $lasttitle = $numtitles;
if ($numtitles > 4) {
$lasttitle = 4;
}
$r->print('<table><tr><td>'.$codetitles[0].'<br />'."\n".
'<select name="'.$codetitles[0].'" onChange="courseSet('."'$codetitles[0]'".')">'."\n".
' <option value="-1" />'.$lt{'sele'}."\n");
my @items = ();
my @longitems = ();
if ($idlist{$codetitles[0]} =~ /","/) {
@items = split(/","/,$idlist{$codetitles[0]});
} else {
$items[0] = $idlist{$codetitles[0]};
}
if (defined($idlist_titles{$codetitles[0]})) {
if ($idlist_titles{$codetitles[0]} =~ /","/) {
@longitems = split(/","/,$idlist_titles{$codetitles[0]});
} else {
$longitems[0] = $idlist_titles{$codetitles[0]};
}
for (my $i=0; $i<@longitems; $i++) {
if ($longitems[$i] eq '') {
$longitems[$i] = $items[$i];
}
}
} else {
@longitems = @items;
}
for (my $i=0; $i<@items; $i++) {
$r->print(' <option value="'.$items[$i].'">'.$longitems[$i].'</option>');
}
$r->print('</select></td>');
for (my $i=1; $i<$numtitles; $i++) {
$r->print('<td>'.$codetitles[$i].'<br />'."\n".
'<select name="'.$codetitles[$i].'" onChange="courseSet('."'$codetitles[$i]'".')">'."\n".
'<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
'</select>'."\n".
'</td>'
);
}
$r->print('</tr></table>');
if ($numtitles > 4) {
$r->print('<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
'<select name="'.$codetitles[$numtitles].'" onChange="courseSet('."'$codetitles[$numtitles]'".')">'."\n".
'<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
'</select>'."\n");
}
}
} else {
$r->print($lt{'enin'}.':
<input type="text" name="coursecode" size="15" value="" />');
}
}
if ($ctitle) {
$r->print('<br /><i>'.$lt{'titl'}.'</i>: '.$ctitle.'<input type="hidden" name="title" value="'.$ctitle.'" />');
} else {
$r->print('<br />'.$lt{'enct'}.':
<input type="text" name="title" size="25" value="" />');
}
$r->print(<<END);
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td width="100%" colspan="2" bgcolor="#000000">
<img src="/adm/lonMisc/blackdot.gif" /><br />
</td>
</tr>
<tr>
<td width="140" bgcolor="$tablecolor">
<table width="140" border="0" cellpadding="8" cellspacing="0">
<tr>
<td align="right"><b>$lt{'secn'}: </b>
</td>
</tr>
</table>
</td>
<td width="100%" valign="top">
<table width="100%" border="0" cellpadding="8" cellspacing="0">
<tr>
<td>
END
if ($sectionlist) {
$r->print("<select name=\"section\"\n>".
" <option value=\"\" selected=\"selected\">$lt{'sele'}</option>\n");
foreach my $id (sort(keys(%groupid))) {
if ($id eq $groupid{$id} || $groupid{$id} eq '') {
$r->print(" <option value=\"$id\" >$id</option>\n");
} else {
$r->print(" <option value=\"$id\" >$id - ($lt{'lsec'}: $groupid{$id})</option>\n");
}
}
$r->print("</select>");
} else {
$r->print("<input type=\"text\" name=\"section\" size=\"10\"/>");
}
$r->print(<<END);
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td width="100%" colspan="2" bgcolor="#000000">
<img src="/adm/lonMisc/blackdot.gif" /><br />
</td>
</tr>
<tr>
<td width="140" bgcolor="$tablecolor">
<table width="140" border="0" cellpadding="8" cellspacing="0">
<tr>
<td align="right"><b>$lt{'subj'}</b>
</td>
</tr>
</table>
</td>
<td width="100%" valign="top">
<table width="100%" border="0" cellpadding="8" cellspacing="0">
<tr>
<td>
<input type="text" size="40" name="subject">
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td width="100%" colspan="2" bgcolor="#000000">
<img src="/adm/lonMisc/blackdot.gif" /><br />
</td>
</tr>
<tr>
<td width="140" bgcolor="$tablecolor">
<table width="140" border="0" cellpadding="8" cellspacing="0">
<tr>
<td align="right"><b>$lt{'detd'}:</b>
</td>
</tr>
</table>
</td>
<td width="100%" valign="top">
<table width="100%" border="0" cellpadding="8" cellspacing="0">
<tr>
<td>
<textarea rows="10" cols="45" name="description" wrap="virtual"></textarea>
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td width="100%" colspan="2" bgcolor="#000000">
<img src="/adm/lonMisc/blackdot.gif" /><br />
</td>
</tr>
END
if (defined($env{'user.name'})) {
$r->print(<<END);
<tr>
<td width="140" bgcolor="$tablecolor">
<table width="140" border="0" cellpadding="8" cellspacing="0">
<tr>
<td align="right"><b>$lt{'opfi'}:</b>
</td>
</tr>
</table>
</td>
<td width="100%" valign="top">
<table width="100%" border="0" cellpadding="8" cellspacing="0">
<tr>
<td>
<input type="file" name="screenshot" size="20" /><br />$lt{'uplf'}
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td width="100%" colspan="2" bgcolor="#000000">
<img src="/adm/lonMisc/blackdot.gif" /><br />
</td>
</tr>
END
}
$r->print(<<END);
<tr>
<td width="140" bgcolor="$tablecolor">
<table width="140" border="0" cellpadding="8" cellspacing="0">
<tr>
<td align="right"><b>$lt{'fini'}:</b>
</td>
</tr>
</table>
</td>
<td width="100%" valign="top">
<table border="0" cellpadding="8" cellspacing="0">
<tr>
<td>
<input type="hidden" name="action" value="process" />
<input type="button" value="$lt{'subm'}" onClick="validate()"/>
</td>
<td> </td>
<td>
<input type="reset" value="$lt{'clfm'}">
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
</form>
END
$r->print(&Apache::loncommon::end_page());
return;
}
sub print_request_receipt {
my ($r,$url,$function) = @_;
my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
my @cookievars = ('lonID');
my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
my $to = $Apache::lonnet::perlvar{'lonSupportEMail'};
my $from = $admin;
my $reporttime = &Apache::lonlocal::locallocaltime(time);
my $fontcolor = &Apache::loncommon::designparm($function.'.font');
my $vlinkcolor = &Apache::loncommon::designparm($function.'.vlink');
my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg');
my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot');
&Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
my $coursecode = $env{'form.coursecode'};
if ($coursecode eq '') {
if (defined($env{'form.Year'})) {
$coursecode .= $env{'form.Year'};
}
if (defined($env{'form.Semester'})) {
$coursecode .= $env{'form.Semester'};
}
if (defined($env{'form.Department'})) {
$coursecode .= $env{'form.Department'};
}
if (defined($env{'form.Number'})) {
$coursecode .= $env{'form.Number'};
}
}
my %lt = &Apache::lonlocal::texthash (
name => 'Name',
email => 'Email',
unme => 'Username/domain',
tel => 'Tel',
crsi => 'Course Information',
subj => 'Subject',
desc => 'Description',
date => 'Date/Time',
secn => 'Section',
asup => 'A support request has been sent to',
warn => 'Warning: Problem with support e-mail address',
your => 'Your support request contained the following information',
sect => 'section',
info => 'Information supplied',
adin => 'Additional information recorded',
);
my $supportmsg = qq|
$lt{'name'}: $env{'form.username'}
$lt{'email'}: $env{'form.email'}
$lt{'unme'}: $env{'form.uname'} - $env{'form.udom'}
$lt{'tel'}: $env{'form.phone'}
$lt{'crsi'}: $env{'form.title'} - $coursecode - $lt{'secn'}: $env{'form.section'}
$lt{'subj'}: $env{'form.subject'}
$lt{'desc'}: $env{'form.description'}
URL: $env{'form.sourceurl'}
$lt{'date'}: $reporttime
|;
my $descrip = $env{'form.description'};
$descrip =~ s#\n#<br />#g;
my $displaymsg = qq|
<font color="$fontcolor">$lt{'name'}:</font><font color="$vlinkcolor"> $env{'form.username'}</font><br />
<font color="$fontcolor">$lt{'email'}: </font><font color="$vlinkcolor">$env{'form.email'}</font><br />
<font color="$fontcolor">$lt{'unme'}: </font><font color="$vlinkcolor">$env{'form.uname'} - $env{'form.udom'}</font><br />
<font color="$fontcolor">$lt{'tel'}: </font><font color="$vlinkcolor">$env{'form.phone'}</font><br />
<font color="$fontcolor">$lt{'crsi'}: </font><font color="$vlinkcolor">$env{'form.title'} - $coursecode - $lt{'sect'}: $env{'form.section'}</font><br />
<font color="$fontcolor">$lt{'subj'}: </font><font color="$vlinkcolor">$env{'form.subject'}</font><br />
<font color="$fontcolor">$lt{'desc'}: </font><font color="$vlinkcolor">$descrip</font><br />
<font color="$fontcolor">URL: </font><font color="$vlinkcolor">$env{'form.sourceurl'}</font><br />
<font color="$fontcolor">$lt{'date'}: </font><font color="$vlinkcolor">$reporttime</font><br />
|;
my $start_page =
&Apache::loncommon::start_page('Support request recorded',undef,
{'function' => $function,
'add_entries' => {
topmargin => "0",
marginheight => "0",
},
'only_body' => 1,});
$r->print(<<"END");
$start_page
<form name="logproblem">
<input type="hidden" name="action" value="result" />
</form>
END
if ($r->uri eq '/adm/helpdesk') {
&print_header($r,$url,'process');
}
if ($to =~ m/^[^\@]+\@[^\@]+$/) {
$r->print('<h3>'.$lt{'asup'}.' '.$to.'</h3>');
} else {
$to = $admin;
if ($to =~ m/^[^\@]+\@[^\@]+$/) {
$r->print('<h3>'.$lt{'asup'}.' '.$to.'</h3>');
} else {
$r->print('
<h3>'.$lt{'warn'}.'</h3>'.
&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has <b>not</b> been sent to the LON-CAPA support staff or administrator at your institution.',$to).' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'));
$to = 'helpdesk@lon-capa.org';
}
}
if (defined($env{'form.email'})) {
if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
$from = $env{'form.email'};
}
}
my $subject = $env{'form.subject'};
$subject =~ s#(`)#'#g;
$subject =~ s#\$#\(\$\)#g;
$supportmsg =~ s#(`)#'#g;
$supportmsg =~ s#\$#\(\$\)#g;
$displaymsg =~ s#(`)#'#g;
$displaymsg =~ s#\$#\(\$\)#g;
my $fname;
my $attachmentpath = '';
my $attachmentsize = '';
if (defined($env{'user.name'})) {
if ($env{'form.screenshot.filename'}) {
$attachmentsize = length($env{'form.screenshot'});
if ($attachmentsize > 131072) {
$displaymsg .= '<br />'.&mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize);
} else {
$attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
}
}
}
my %cookies;
my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
$cookies{'lonID'} = $1;
}
if ($attachmentpath =~ m-/([^/]+)$-) {
$fname = $1;
$displaymsg .= '<br />'.&mt('An uploaded screenshot file - [_1] ([_2] bytes) was included in the request sent by [_3] from LON-CAPA domain',$fname,$attachmentsize,$env{'user.name'}.': '.$env{'user.domain'});
$supportmsg .= "\n";
foreach my $var (@cookievars) {
$supportmsg .= "$var: $cookies{$var}\n";
}
foreach my $var(@ENVvars) {
$supportmsg .= "$var: $ENV{$var}\n";
}
foreach my $var (@envvars) {
$supportmsg .= "$var: $env{$var}\n";
}
}
my $msg = MIME::Lite->new(
From => $from,
To => $to,
Subject => $subject,
Type =>'TEXT',
Data => $supportmsg,
);
if ($attachmentpath) {
my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath);
$msg->attach(Type => $type,
Path => $attachmentpath,
Filename => $fname
);
} else {
my $envdata = '';
foreach my $var (@cookievars) {
$envdata .= "$var: $cookies{$var}\n";
}
foreach my $var (@ENVvars) {
$envdata .= "$var: $ENV{$var}\n";
}
foreach my $var (@envvars) {
$envdata .= "$var: $env{$var}\n";
}
foreach my $var (@loncvars) {
$envdata .= "$var: $env{$var}\n";
}
$msg->attach(Type => 'TEXT',
Data => $envdata);
}
### Send it:
$msg->send('sendmail');
if ($attachmentpath =~ m#$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+#) {
unlink($attachmentpath);
}
$r->print(qq|
<b>$lt{'your'}</b>:<br /><br />
<table width="580" border="0" cellpadding="0" cellspacing="0" bgcolor="#000000">
<tr>
<td>
<table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#000000">
<tr>
<td>
<table width="100%" border="0" cellpadding="0" cellspacing="0" bgcolor="#ffffff">
<tr>
<td>
<table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#ffffff">
<tr>
<td width="140" bgcolor="$tablecolor">
<table width="140" border="0" cellpadding="8" cellspacing="0">
<tr>
<td align="right"><b>$lt{'info'}</b>
</td>
</tr>
</table>
</td>
<td width="100%" valign="top">
<table width="100%" border="0" cellpadding="8" cellspacing="0">
<tr>
<td>$displaymsg</td>
</tr>
</table>
</td>
</tr>
<tr>
<td width="100%" colspan="2" bgcolor="#000000">
<img src="/adm/lonMisc/blackdot.gif" /><br />
</td>
</tr>
<tr>
<td width="140" bgcolor="$tablecolor">
<table width="140" border="0" cellpadding="8" cellspacing="0">
<tr>
<td align="right"><b>$lt{'adin'}</b>
</td>
</tr>
</table>
</td>
<td width="100%" valign="top">
<table width="100%" border="0" cellpadding="8" cellspacing="0">
<tr>
<td>
|);
foreach my $var (@cookievars) {
unless($cookies{$var} eq '') {
$r->print("$var: <font color='$vlinkcolor'>$cookies{$var}</font>, ");
}
}
foreach my $var (@ENVvars) {
unless($ENV{$var} eq '') {
$r->print("$var: <font color='$vlinkcolor'>$ENV{$var}</font>, ");
}
}
foreach my $var (@envvars) {
unless($env{$var} eq '') {
$r->print("$var: <font color='$vlinkcolor'>$env{$var}</font>, ");
}
}
$r->print("
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
");
$r->print(&Apache::loncommon::end_page());
}
sub print_header {
my ($r,$origurl,$action) = @_;
my $location=&Apache::loncommon::lonhttpdurl("/adm");
my $tablecolor = '#EEEE99';
my ($component_url);
my $helpdesk_link = '<a href="javascript:validate()">';
if ($action eq 'process') {
$helpdesk_link = '<a href="/adm/helpdesk">';
}
my %lt = &Apache::lonlocal::texthash (
login => 'Log-in help',
ask => 'Ask helpdesk',
getst => 'Getting started guide',
back => 'Back to last location'
);
my ($getstartlink,$getstarttext);
if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
$getstartlink = qq|<td align="center"> <b><a href="/adm/gettingstarted.html">$lt{'getst'}</a></td>|;
$getstarttext = ' '.&mt('and the "Getting started" guide').' ';
}
$r->print(<<END);
<table width="620" border="0" cellspacing="0" cellpadding="0" height="55"> <tr height="50"> <td width='5'> </td>
<td>
<fieldset><legend><img src="$location/lonIcons/minilogo.gif" height='20' width='29' valign='bottom' /> <b><font size="+1">LON-CAPA help/support</font></b></legend>
<table width="100%" border="0" cellpadding="0" cellspacing="0" bgcolor="#000000">
<tr>
<td>
<table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#000000">
<tr>
<td>
<table width="100%" border="0" cellpadding="0" cellspacing="0" bgcolor="#ffffff">
<tr>
<td>
<table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#ffffff">
<tr bgcolor="$tablecolor">
<td align="center"><img src="$location/help/gif/smallHelp.gif" border="0" alt="($lt{'login'})" valign="middle" /> <b><a href="/adm/loginproblems.html">$lt{'login'}</a></td>
<td align="center"> <b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" valign="middle" /> $lt{'ask'}</a></b> </td>$getstartlink
<td align="center"> <b><a href="$origurl" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" valign="middle" /> $lt{'back'}</a></b> </td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
</fieldset>
</td>
<td width='5'> </td>
</tr>
<tr height='5'>
<td colspan='3' height='5'> </td>
</tr>
END
unless ($action eq 'process') {
$r->print('
<tr>
<td colspan="3">'.&mt('
Please review the information in "Log-in help"').$getstarttext.' '.&mt('if you are unable to log-in').'. '.&mt('If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk').'.<br /><font size="-1"><b>'.&mt('Note').':</b> '.&mt('Student questions about course content should be directed to the course instructor').'.</font><br /><br />
</td>
</tr>');
}
$r->print('
</table>');
return;
}
1;
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