#
# $Id: lonsupportreq.pm,v 1.55.4.3 2010/04/14 07:31:21 raeburn Exp $
#
# Copyright Michigan State University Board of Trustees
#
# This file is part of the LearningOnline Network with CAPA (LON-CAPA).
#
# LON-CAPA is free software; you can redistribute it and/or modify
# it under the terms of the GNU General Public License as published by
# the Free Software Foundation; either version 2 of the License, or
# (at your option) any later version.
#
# LON-CAPA is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU General Public License
# along with LON-CAPA; if not, write to the Free Software
# Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
#
# /home/httpd/html/adm/gpl.txt
#
# http://www.lon-capa.org/
#
package Apache::lonsupportreq;
use strict;
use MIME::Types;
use MIME::Lite;
use CGI::Cookie();
use Apache::Constants qw(:common);
use Apache::loncommon();
use Apache::lonhtmlcommon;
use Apache::lonnet;
use Apache::lonlocal;
use Apache::lonacc();
use Apache::courseclassifier;
use LONCAPA;
sub handler {
my ($r) = @_;
&Apache::loncommon::content_type($r,'text/html');
$r->send_http_header;
if ($r->header_only) {
return OK;
}
if ($r->uri eq '/adm/helpdesk') {
&Apache::lonlocal::get_language_handle($r);
}
&Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
if ($r->uri eq '/adm/helpdesk') {
&Apache::lonacc::get_posted_cgi($r);
}
my $function = $env{'form.function'};
my $origurl = &unescape($env{'form.origurl'});
my $command = $env{'form.command'};
if ($command eq 'process') {
&print_request_receipt($r,$origurl,$function);
} else {
&print_request_form($r,$origurl,$function);
}
return OK;
}
sub print_request_form {
my ($r,$origurl,$function) = @_;
my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,$formname);
$function = &Apache::loncommon::get_users_function() if (!$function);
$ccode = '';
$os = $env{'browser.os'};
$browser = $env{'browser.type'};
$bversion = $env{'browser.version'};
$uhost = $env{'request.host'};
my ($uname,$udom);
if (($env{'user.name'} ne 'public') && ($env{'user.domain'} ne 'public')) {
$uname = $env{'user.name'};
$udom = $env{'user.domain'};
}
$uhome = $env{'user.home'};
$urole = $env{'request.role'};
$usec = $env{'request.course.sec'};
$cid = $env{'request.course.id'};
$formname = 'logproblem';
my $machine = &Apache::lonnet::absolute_url();
if ($origurl =~ m-^https?://-) {
$server = $origurl;
} else {
$server = $machine.$origurl;
}
my $showserver = $server;
$showserver =~ s/\?.*$//;
my %lt = &Apache::lonlocal::texthash (
email => 'The e-mail address you entered',
notv => 'is not a valid e-mail address',
rsub => 'You must include a subject',
rdes => 'You must include a description',
name => 'Name',
subm => 'Submit Request',
emad => 'Your e-mail address',
emac => 'Cc',
unme => 'username',
doma => 'domain',
entu => 'Enter the username you use to log-in to LON-CAPA',
chdo => 'Choose your LON-CAPA domain',
entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
urlp => 'URL of page',
phon => 'Phone',
crsd => 'Course Details',
enin => 'Enter institutional course code',
pick => 'Pick',
enct => 'Enter course title',
secn => 'Section Number',
sele => 'Select',
titl => 'Title',
lsec => 'LON-CAPA sec',
subj => 'Subject',
detd => 'Detailed Description',
opfi => 'Optional file upload',
uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (128 KB max.)',
fini => 'Finish',
clfm => 'Clear Form',
);
my $scripttag = (<<"END");
function validate() {
if (validmail(document.logproblem.email) == false) {
alert("$lt{'email'}: "+document.logproblem.email.value+" $lt{'notv'}.");
return;
}
if (document.logproblem.subject.value == '') {
alert("$lt{'rsub'}.");
return;
}
if (document.logproblem.description.value == '') {
alert("$lt{'rdes'}.");
return;
}
document.logproblem.submit();
}
END
$scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
if ($cid) {
$cdom = $env{'course.'.$cid.'.domain'};
$cnum = $env{'course.'.$cid.'.num'};
}
if ($cdom && $cnum) {
my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
$ctitle = $csettings{'description'};
$ccode = $csettings{'internal.coursecode'};
$sectionlist = $csettings{'internal.sectionnums'};
}
if ($env{'environment.permanentemail'}) {
$email = $env{'environment.permanentemail'};
} elsif ($env{'environment.critnotification'}) {
$email = $env{'environment.critnotification'};
} elsif ($env{'environment.notification'}) {
$email = $env{'environment.notification'};
}
if ($env{'environment.lastname'}) {
$lastname = $env{'environment.lastname'};
}
if ($env{'environment.firstname'}) {
$firstname = $env{'environment.firstname'};
}
my @sections = split(/,/,$sectionlist);
my %groupid;
foreach my $section (@sections) {
my ($sec,$grp) = split(/:/,$section);
$groupid{$sec} = $grp;
}
&Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom']);
my $codedom = &get_domain();
my $details_title;
if ($codedom) {
$details_title = '
('.$codedom.')';
}
my %coursecodes;
my %codes;
my @codetitles;
my %cat_titles;
my %cat_order;
my %idlist;
my %idnums;
my %idlist_titles;
my $caller = 'global';
my $totcodes = 0;
my $format_reply;
my $jscript = '';
my $loaditems = qq|
function initialize_codes() {
return;
}
|;
if ($cnum) {
$coursecodes{$cnum} = $ccode;
if ($ccode eq '') {
$totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
} else {
$coursecodes{$cnum} = $ccode;
$caller = $cnum;
$totcodes ++;
}
} else {
$totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
}
if ($totcodes > 0) {
if ($ccode eq '') {
$format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
if ($format_reply eq 'ok') {
my $numtypes = @codetitles;
&Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles);
my $longtitles_str = join('","',@{$longtitles});
my $allidlist = $idlist{$codetitles[0]};
$jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist);
$jscript .= $scripttext;
$jscript .= &Apache::courseclassifier::javascript_code_selections($formname,@codetitles);
$loaditems = '';
}
}
}
my $js = '';
my %add_entries = (topmargin => "0",
marginheight => "0",
onLoad =>"initialize_codes()",);
$r->print(&Apache::loncommon::start_page('Support Request',$js,
{ 'function' => $function,
'add_entries' => \%add_entries,
'only_body' => 1,}));
if ($r->uri eq '/adm/helpdesk') {
&print_header($r,$origurl);
}
my @css = ('LC_evenrow_value','LC_oddrow_value');
my $num = 1;
my $i = $num%2;
$r->print('